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CB Airlines and Air Travel Air Canada Cannot possibly be any worse than our experience
Air Canada

Air Canada review: Cannot possibly be any worse than our experience

K
Author of the review
11:20 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Booking # 2SJZSB – YYZ to PLS March 9, 2024 and return March 16, Last Name – White - I Chose Air Canada to book a group of 15. Website gave us 6 PERKS if we had more than 10. 1) REDUCED FARES - ZERO, we actually paid a great deal more because they waited until their arbitrary # of Economy Base fare seats were gone so they booked us LATITUDE fare seats. $400 more times 15 seats. No footnote for this perk shown that we had to book 100 or any other # to get this perk. 2) DEFERRED PAYMENT - YES, we did get this perk 3) FREE ADVANCED SEATING - NO and a plane type change 6 months after booking - WITHOUT NOTICE goofed up the seats they did give us 4) COMPLIMENTARY TICKETS - NO, again no footnote to tell us that we had to book "X" # of sets for this perk. 5) 1 FREE CHECKED bag each way of round trip - YES 6) CHECK-IN COUNTER - NO, footnote says it WAS available at Pearson, but when we arrived, counter staff and area manager had never heard of it. This perk has since been removed from their PERKS list online - wonder why. So we got 2 of the 6 advertised Groups Perks. The latitude fare class going south included 1) PREFERRED SEAT - NO - cost about $55 * 15, 2) 2 FREE BAGS - NO - we already had 1 each way with groups 3) 125% Aeroplan points - YES - value maybe a couple of bucks 4) MEALS AND BEVERAGES - We were told NO but when lunch was served towards the end of our flight, we found out YES, so we got only 1 free beverage. To make the entire process even worse - I started complaining as soon as our flights were booked and deposit paid. This was a March break trip, so we had to take what was given if we wanted flights for our entire group, including 7 children. Over the next 10 months we sent numerous requests for an update to my email and rec'd nothing. After our trip was complete and I mentioned Small Claims Court - they responded for the very 1rst time, basically telling me to "GET LOST". Next time, I will use Westjet or fly from the U.S. A. - they cannot possibly be any worse than our experience with Air Canada

Desired outcome: Refund for the Groups "Perks" we did not receive and for the "Latitude" fare price we had to pay without any of the Perks from that fare class. email [protected]@bell.net

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