Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Airlines and Air Travel Air Canada
Air Canada

Air Canada review: Air Canada Case#: CAS-6693518-F0N5F6 Reference # 23NP2F, ticket # [protected] of Zarin Rahman

R
Author of the review
9:11 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Michael (CEO Air Canada),

I would like to bring to your attention customer service refusal to compensate for Reference # 23NP2F, ticket # [protected] of Zarin Rahman.

I was unable to check-in my sister, Dr. Zarin Rahman (LNU), for her return flight to Toronto from Halifax (AC 617, Aug 28, 2023). Upon calling Air Canada, I was told that her booking was cancelled as she was listed as a no-show on her Aug 22 flight from Toronto (AC 600). This was shocking as she boarded the flight with myself and our party of 9 adults, 2 children and 2 infants. We were denied a re-instatement of her ticket and had to pay $690.14 out of pocket for a new ticket. Air Canada's service desk was not helpful in providing assistance for ensuring her a seat on the plane, despite the fault being entirely Air Canada's.

We demand an investigation and resolutions for the following:

Firstly, into how this unbelievable incident even occurred - that a passenger who boarded the flight was listed as a no-show. This is a major security concern and negatively impacts our confidence in Air Canada.

Secondly, the customer service desk was lacking in the ability to aid us with the urgent concern. As passengers flying in less than 24 hours, we were left in the lurch and unable to speak with any senior members of your team to aid us. We were told that our only option was to buy a new ticket, which would not be reimbursed. Moreover, one of your help desk agents said he could no longer re-issue the ticket when I asked for next steps to have it reimbursed, such as going through Air Canada, insurance or TICO; he then proceeded to hang up. This shows a lack of knowledge, honesty and professionalism.

Thirdly, we demand a more transparent and accessible avenue for customers to be able to reach someone who is capable of providing assistance. Our flight was the next day and our only option was to purchase a new ticket. Your agents said we could submit an email to customer relations (as we are doing now), but there was no guarantee that we would receive a response before our flight the next day. There was no one we could speak with directly who had the authority to address our concern. Moreover, this online portal does not even list a category of "other" in case one's concerns do not fall into your currently predefined categories. Instead, your airline should have urgently resolved the issue by reviewing security footage if necessary to confirm she had boarded the plane (given the notes your agents quoted regarding boarding were not factual), apologized for the error, and reinstated her ticket. At no point did we receive any apologies, acknowledgement or meaningful assistance in how to proceed.

We hope an agreeable resolution can be reached, including reimbursement for the ticket we had to purchase (Reference # 23NP2F, ticket # [protected]), as well as compensation for the inconvenience caused by this situation. I am looking for a full refund of $690.14 plus financial compensation of US$50,000/ as our family vacation of nine adults, two children, and two infants was fully disturbed due to tension and turmoil after the occurrence of such uncertainties.

We urgently await your response.

Sincerely,

Syed Eqbalur Rahman

Ph:[protected]

email:rahmans.[protected]@gmail.com

Desired outcome: I am looking for a full refund of $690.14 plus financial compensation of US$50,000/

Air Canada - Air Canada Case#: CAS-6693518-F0N5F6 Reference # 23NP2F, ticket # [protected] of Zarin Rahman - Photo 1
Air Canada - Air Canada Case#: CAS-6693518-F0N5F6 Reference # 23NP2F, ticket # [protected] of Zarin Rahman - Photo 2
View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More Air Canada reviews & complaints

Air Canada - Aeroplan sucks! 46
Air Canada - Points were canceled without notification! 60
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Air Canada - Unwarranted change in itinerary 23
Air Canada - possible food poisoning 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Air Canada - Redemption Rewards Services 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Air Canada - Transportation
Air Canada - Switch health covid testing 2
Air Canada - charges for cancellation of refundable tickets purchased from agent
Air Canada - Staff not following proper procedure
Air Canada - Flight delays
View all Air Canada reviews and complaints

  1. Air Canada Contacts

  2. Air Canada phone numbers
    +1 (888) 247-2262
    Click up if you have successfully reached Air Canada by calling +1 (888) 247-2262 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (888) 247-2262 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (888) 247-2262 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (888) 247-2262 phone number
    USA and Canada
    800 6699 2222
    Click up if you have successfully reached Air Canada by calling 800 6699 2222 phone number 19 19 users reported that they have successfully reached Air Canada by calling 800 6699 2222 phone number Click down if you have unsuccessfully reached Air Canada by calling 800 6699 2222 phone number 24 24 users reported that they have UNsuccessfully reached Air Canada by calling 800 6699 2222 phone number
    17%
    Confidence score
    International
    800 444 2007
    Click up if you have successfully reached Air Canada by calling 800 444 2007 phone number 1 1 users reported that they have successfully reached Air Canada by calling 800 444 2007 phone number Click down if you have unsuccessfully reached Air Canada by calling 800 444 2007 phone number 1 1 users reported that they have UNsuccessfully reached Air Canada by calling 800 444 2007 phone number
    Argentina
    +1 (800) 952-0337
    Click up if you have successfully reached Air Canada by calling +1 (800) 952-0337 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (800) 952-0337 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (800) 952-0337 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (800) 952-0337 phone number
    Colombia
    +1 (800) 102-8182
    Click up if you have successfully reached Air Canada by calling +1 (800) 102-8182 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (800) 102-8182 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (800) 102-8182 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (800) 102-8182 phone number
    India
    +1 (800) 719-2827
    Click up if you have successfully reached Air Canada by calling +1 (800) 719-2827 phone number 0 0 users reported that they have successfully reached Air Canada by calling +1 (800) 719-2827 phone number Click down if you have unsuccessfully reached Air Canada by calling +1 (800) 719-2827 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +1 (800) 719-2827 phone number
    Mexico
    +55 113 254 6630
    Click up if you have successfully reached Air Canada by calling +55 113 254 6630 phone number 2 2 users reported that they have successfully reached Air Canada by calling +55 113 254 6630 phone number Click down if you have unsuccessfully reached Air Canada by calling +55 113 254 6630 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +55 113 254 6630 phone number
    100%
    Confidence score
    Brazil
    +56 800 400 142
    Click up if you have successfully reached Air Canada by calling +56 800 400 142 phone number 1 1 users reported that they have successfully reached Air Canada by calling +56 800 400 142 phone number Click down if you have unsuccessfully reached Air Canada by calling +56 800 400 142 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +56 800 400 142 phone number
    100%
    Confidence score
    Chile
    +86 400 1122 776
    Click up if you have successfully reached Air Canada by calling +86 400 1122 776 phone number 2 2 users reported that they have successfully reached Air Canada by calling +86 400 1122 776 phone number Click down if you have unsuccessfully reached Air Canada by calling +86 400 1122 776 phone number 1 1 users reported that they have UNsuccessfully reached Air Canada by calling +86 400 1122 776 phone number
    33%
    Confidence score
    China
    +33 825 880 881
    Click up if you have successfully reached Air Canada by calling +33 825 880 881 phone number 1 1 users reported that they have successfully reached Air Canada by calling +33 825 880 881 phone number Click down if you have unsuccessfully reached Air Canada by calling +33 825 880 881 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +33 825 880 881 phone number
    100%
    Confidence score
    France
    +49 692 711 5111
    Click up if you have successfully reached Air Canada by calling +49 692 711 5111 phone number 2 2 users reported that they have successfully reached Air Canada by calling +49 692 711 5111 phone number Click down if you have unsuccessfully reached Air Canada by calling +49 692 711 5111 phone number 2 2 users reported that they have UNsuccessfully reached Air Canada by calling +49 692 711 5111 phone number
    Germany
    +852 800 906 519
    Click up if you have successfully reached Air Canada by calling +852 800 906 519 phone number 2 2 users reported that they have successfully reached Air Canada by calling +852 800 906 519 phone number Click down if you have unsuccessfully reached Air Canada by calling +852 800 906 519 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +852 800 906 519 phone number
    100%
    Confidence score
    Hong Kong
    +62 215 226 660
    Click up if you have successfully reached Air Canada by calling +62 215 226 660 phone number 1 1 users reported that they have successfully reached Air Canada by calling +62 215 226 660 phone number Click down if you have unsuccessfully reached Air Canada by calling +62 215 226 660 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +62 215 226 660 phone number
    100%
    Confidence score
    Indonesia
    +972 36 072 111
    Click up if you have successfully reached Air Canada by calling +972 36 072 111 phone number 1 1 users reported that they have successfully reached Air Canada by calling +972 36 072 111 phone number Click down if you have unsuccessfully reached Air Canada by calling +972 36 072 111 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +972 36 072 111 phone number
    100%
    Confidence score
    Israel
    +39 683 514 955
    Click up if you have successfully reached Air Canada by calling +39 683 514 955 phone number 1 1 users reported that they have successfully reached Air Canada by calling +39 683 514 955 phone number Click down if you have unsuccessfully reached Air Canada by calling +39 683 514 955 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +39 683 514 955 phone number
    100%
    Confidence score
    Italy
    +81 343 359 300
    Click up if you have successfully reached Air Canada by calling +81 343 359 300 phone number 1 1 users reported that they have successfully reached Air Canada by calling +81 343 359 300 phone number Click down if you have unsuccessfully reached Air Canada by calling +81 343 359 300 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +81 343 359 300 phone number
    100%
    Confidence score
    Japan
    +60 327 152 053
    Click up if you have successfully reached Air Canada by calling +60 327 152 053 phone number 1 1 users reported that they have successfully reached Air Canada by calling +60 327 152 053 phone number Click down if you have unsuccessfully reached Air Canada by calling +60 327 152 053 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +60 327 152 053 phone number
    100%
    Confidence score
    Malaysia
    +64 508 747 767
    Click up if you have successfully reached Air Canada by calling +64 508 747 767 phone number 1 1 users reported that they have successfully reached Air Canada by calling +64 508 747 767 phone number Click down if you have unsuccessfully reached Air Canada by calling +64 508 747 767 phone number 3 3 users reported that they have UNsuccessfully reached Air Canada by calling +64 508 747 767 phone number
    New Zealand
    +63 27 379 710
    Click up if you have successfully reached Air Canada by calling +63 27 379 710 phone number 1 1 users reported that they have successfully reached Air Canada by calling +63 27 379 710 phone number Click down if you have unsuccessfully reached Air Canada by calling +63 27 379 710 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +63 27 379 710 phone number
    100%
    Confidence score
    Philippines
    +7 495 771 6471
    Click up if you have successfully reached Air Canada by calling +7 495 771 6471 phone number 1 1 users reported that they have successfully reached Air Canada by calling +7 495 771 6471 phone number Click down if you have unsuccessfully reached Air Canada by calling +7 495 771 6471 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +7 495 771 6471 phone number
    100%
    Confidence score
    Russia
    +966 920 002 185
    Click up if you have successfully reached Air Canada by calling +966 920 002 185 phone number 1 1 users reported that they have successfully reached Air Canada by calling +966 920 002 185 phone number Click down if you have unsuccessfully reached Air Canada by calling +966 920 002 185 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +966 920 002 185 phone number
    100%
    Confidence score
    Saudi Arabia
    +65 62 388 112
    Click up if you have successfully reached Air Canada by calling +65 62 388 112 phone number 1 1 users reported that they have successfully reached Air Canada by calling +65 62 388 112 phone number Click down if you have unsuccessfully reached Air Canada by calling +65 62 388 112 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +65 62 388 112 phone number
    100%
    Confidence score
    Singapore
    +27 114 631 147
    Click up if you have successfully reached Air Canada by calling +27 114 631 147 phone number 1 1 users reported that they have successfully reached Air Canada by calling +27 114 631 147 phone number Click down if you have unsuccessfully reached Air Canada by calling +27 114 631 147 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +27 114 631 147 phone number
    100%
    Confidence score
    South Africa
    +82 237 880 100
    Click up if you have successfully reached Air Canada by calling +82 237 880 100 phone number 1 1 users reported that they have successfully reached Air Canada by calling +82 237 880 100 phone number Click down if you have unsuccessfully reached Air Canada by calling +82 237 880 100 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +82 237 880 100 phone number
    100%
    Confidence score
    South Korea
    +34 900 935 265
    Click up if you have successfully reached Air Canada by calling +34 900 935 265 phone number 1 1 users reported that they have successfully reached Air Canada by calling +34 900 935 265 phone number Click down if you have unsuccessfully reached Air Canada by calling +34 900 935 265 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +34 900 935 265 phone number
    100%
    Confidence score
    Spain
    +94 115 474 747
    Click up if you have successfully reached Air Canada by calling +94 115 474 747 phone number 1 1 users reported that they have successfully reached Air Canada by calling +94 115 474 747 phone number Click down if you have unsuccessfully reached Air Canada by calling +94 115 474 747 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +94 115 474 747 phone number
    100%
    Confidence score
    Sri Lanka
    +41 848 247 226
    Click up if you have successfully reached Air Canada by calling +41 848 247 226 phone number 2 2 users reported that they have successfully reached Air Canada by calling +41 848 247 226 phone number Click down if you have unsuccessfully reached Air Canada by calling +41 848 247 226 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +41 848 247 226 phone number
    100%
    Confidence score
    Switzerland
    +886 225 117 799
    Click up if you have successfully reached Air Canada by calling +886 225 117 799 phone number 1 1 users reported that they have successfully reached Air Canada by calling +886 225 117 799 phone number Click down if you have unsuccessfully reached Air Canada by calling +886 225 117 799 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +886 225 117 799 phone number
    100%
    Confidence score
    Taiwan
    +66 27 181 839
    Click up if you have successfully reached Air Canada by calling +66 27 181 839 phone number 1 1 users reported that they have successfully reached Air Canada by calling +66 27 181 839 phone number Click down if you have unsuccessfully reached Air Canada by calling +66 27 181 839 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +66 27 181 839 phone number
    100%
    Confidence score
    Thailand
    +90 212 249 7430
    Click up if you have successfully reached Air Canada by calling +90 212 249 7430 phone number 1 1 users reported that they have successfully reached Air Canada by calling +90 212 249 7430 phone number Click down if you have unsuccessfully reached Air Canada by calling +90 212 249 7430 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +90 212 249 7430 phone number
    100%
    Confidence score
    Turkey
    +971 42 112 537
    Click up if you have successfully reached Air Canada by calling +971 42 112 537 phone number 1 1 users reported that they have successfully reached Air Canada by calling +971 42 112 537 phone number Click down if you have unsuccessfully reached Air Canada by calling +971 42 112 537 phone number 1 1 users reported that they have UNsuccessfully reached Air Canada by calling +971 42 112 537 phone number
    UAE
    +84 286 258 5611
    Click up if you have successfully reached Air Canada by calling +84 286 258 5611 phone number 1 1 users reported that they have successfully reached Air Canada by calling +84 286 258 5611 phone number Click down if you have unsuccessfully reached Air Canada by calling +84 286 258 5611 phone number 0 0 users reported that they have UNsuccessfully reached Air Canada by calling +84 286 258 5611 phone number
    100%
    Confidence score
    Vietnam
    More phone numbers
  3. Air Canada emails
  4. Air Canada address
    PO Box 64239, RPO Thorncliffe, Calgary, Quebec, T2K6J7, Canada
  5. Air Canada social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2025
  7. View all Air Canada contacts
Air Canada Category
Air Canada is ranked 12 among 218 companies in the Airlines and Air Travel category
#10 WIZZ Air WIZZ Air #11 Emirates Emirates #12 Air Canada Air Canada #13 Qatar Airways Qatar Airways #14 Turkish Airlines Turkish Airlines
Air Canada Alternatives
Saudia Airlines 262 reviews WIZZ Air 145 reviews Condor Flugdienst GmbH 12 reviews SriLankan Airlines 38 reviews Egypt Airlines / EgyptAir 102 reviews