Air Canada – Page 2

This is beyond ridiculous.. My Aeroplan was hacked early Dec and over 600,000 points were taken which we finally managed to have reinstated. I started trying to make a reservation with points to fly back from YYZ to SRQ on Jan 20th and points were around 14-18,000 total but every time I tried to book the flight I got a message saying they could Trip review

We're sorry, we're not able to process your request at this time.

I have tried to call Aeroplan every day since the Jan 20th as I have also continued to try to make a reservation but now the points are MUCH higher for the direct flights and your phone system tells me once they check my profile they can not connect me to an agent.. Being a former elite passenger pre retirement I know EXACTLY what is going on and this is BS! Because someone is not elite now with over 600,000 points I can not get through... this is huge discrimination and I am totally fed up and ready to go to social media... I also tried to email but it kept saying that I needed an aeroplan number which was of course filled out on the form so OBVIOUSLY when my points were reinstated because someone got through your system something is off and I now have no access to points or anyone at AEROPLN to speak with since I am not now an ELITE member... my aeroplan number.. is [protected] BTW I finally got so fed up with being hung on from aeroplan at least 15 times I thought I would try to get through with AC so I called AC Wed night and waited 2 hrs 52 minutes with no one coming back to the phones... THIS IS YOUR NEW SERVICE SYSTEM.?.. I spoke with Scott Anderson one of your desk managers at SRQ and he too was appalled and said he would look into this but now being back in Toronto (though I needed to get back in early FEb as I am having done on a house!) I wanted this recorded on your records as again this is totally unacceptable.. what is the use of being loyal if service is ONLY for your elite passengers!

Being the patronages of Air Canada and retired seniors in Vancouver, Canada, we are requesting airfare reductions for the two takers that we purchased through the Air Canada website on December 22, 2023.

The details of the two tickets are as follows:

Reference Numbers:3SVSCO: 3T2IYW

Tickets Numbers:[protected]; [protected]

Names of Passengers: LUK, Wing Ying; WONG Lai Mioy Carman

Air Transportation Charges; C$2,040.60; c$2,300.60

We have observed that the air transportation charges for the above two tickets have been reduced to C$1,620 and C$1,880.00 respectively as of January 7, 2024. Please see the attachments 1 and 2 for details. They even appear the same position as at the time of writing this email. This translates into an over-charge of (C$2,040.60 + C$2,300.60 - C$1,620.00 - C$1,880), i.e., C$841.20.

Hello All,

Please be advised on this email to both the travel agent TUI and the flight operator Air Canada.

The timeline of events is listed below, with supporting evidence of phone calls records, chats over the messenger and CCTV.

18/12/2023 - 5/5 we turned up to the airport to check in and it was not until this point we realised there was a passport issue, which we accept full liability for. After hours of speaking with various people from TUI / Air Canada and passport. We would need to sort the passport and rebook a separate flight for the 2/5 members of the family who were not able to join us on the flight even though all 5/5 did show up - they were not a no show. 1 parent had to stay with the 1 child so we could sort the passport and we join the passport.

20/12/2023 - New passport was sorted and flights booked separately on our own cost to rejoin the family on the holiday destination. 

20/12/2023 - I spoke with TUI at 18.42 and 18.47 local time in DR to number [protected] myself who advised it was not the company policy to move any return flights regardless of them being flexi or not and I would need to discuss this with the flight operator Air Canada. I was not told any flights were cancelled. (screen show of the call attached)

21/12/2023 - I was contacting TUI as well as my husband calling Air Canada to request pushing back the flights home by a few days as we had a flexi flight that was possible, because it was with a travel agent they had to do this. That call was made to Air Canada on 21/12/2023 at 8.14AM to number 00 800 [protected] for 21 minutes. Our booking information was given and full names, in this call it was not stated that any flights were cancelled at all by Air Canada (screenshot attached)

Ultimately, TUI did not speak to Air Canada to support the family, just trying to get together for Christmas on the most expensive holiday we have ever booked and took so long to save for.

27/12/2023 - The day we are due after the worst holiday we have ever had and Christmas ruined, I contacted TUI to re-explain the situation clearly on the messenger chat to confirm the travel plans for going home would be straight forward (screenshot attached) I was advised rest assured that this issue will not affect your scheduled flight by TUI in writing (again see attached).

27/12/2023 - 7.30AM approx, it is the check in staff that have issue locating the tickets for Craig Hooper and Harper Hooper for the scheduled flight home, their support is extremely limited and I was just handed a phone to call Air Canada Reservations who said the flights was cancelled. I asked how much were tickets for the same flight we had already paid for - 12,000 dollars, even though online for the same flight I saw them for approx £940.00. massive difference. Unfortunately we had issues with the Air Canada website accepting over 6 different cards to pay for extra flights by this time, they had sold out. Calls to the UK for VISA/BARCLAYCARD and BARCLAYS DEBIT, to confirm they no cards were blocked and it was the websites issue (call logs can back this up). 

All calls made have cost so much money on our phone bill only adding to the stress and dissapoint of the holiday with no support from TUI or Air Canada.

I booked a flight home for the 2/5 members of my family for 10PM because I needed to board the flight before the check in closed with the 2/3 childrens whose tickets were not cancelled. Being only 9.30AM in the morning, my husband and daughter booked a local hotel and got taxis as they cannot wait at the airport all day. The cost for the flight was £1,400 approx, this flight I have swallowed as a loss out of desperation as we found a better flight home that meant we would land at similar times and have extra travel costs to get home. Hotel was £101 and the taxi was 65 dollars (confirmation attached of the 1st flight booked and temp hotel).

As I am on the flight we originally booked, I found another flight leaving at 3PM that would land 40 minutes after our original scheduled flight at the same airport, out of desperation I booked this to get my family home, my daughter is only 5 and she has been through too much as it is on this nightmare holiday. These flights were 2,400 dollars (attached confirmation), I expect this to be reimbursed.

The lack of support or accountability for either company to help in this extremely stressful situation has been shocking, three children are in the centre of this who are all very young and with 2 stressed parents trying to prevent 2/5 of our family being stranded.

AC cancelled the flights and no one told us, we made it clear in our calls on the 20/21 December we would be on the originally planned holiday.

When I asked TUI to confirm everything was good, they confirmed this in writing.

I want to be reimbursed for the second flight which cost 2,400 dollars, taxi fees, temp hotel fees, alongside the actual part of the flight which was cancelled within the package with TUI, phone call costs as well as fees towards the amount of stress.

When I brought this up with TUI all they advised was to discuss this with Air Canada. Although my contract as a consumer is with TUI. Both businesses have failed to provide a happy service and failed to communicate and changes with us to allow for us to make alternate arrangements and leave us in the worst case scenario. 

Regards

Stacey

[protected]@swan-books.co.uk

3 PDF DOCUMENTS COULD NOT LOAD UP - I NEED TO SEND THESE SOMEWHERE FOR EVIDENCE.

As reported to the Air Canada representative E. and hotel manager M., I believe there is a serious security issue at the hotel Viva Maya Wyndham at which we have stayed. At around 7:20 pm, our beach bag got stolen from the hotel's lounge chair on the beach, with 2 phones, clothes, creams, prescription glasses and sunglasses! There was no security at the beach nor at the entrance to the hotel. We have subsequently observed, during following days, that no security was present at the entrance to the hotel from the beach or on the beach around hotel chairs, in the early evenings, around 6-7 pm. This was despite the incident that happened to us and my complaint. We strongly feel that hotel is being negligent and hence allows the crime to happen around its lounge chairs. The presence of security guards would have deterred the criminals.

Reservation: 4HDSKT

Dear Air Canada Customer Relations,

On December 22, 2023, the flight AC1960 was cancelled causing a disruption of my travel plans. According to the APPR's regulation relative to delayed flight, I claim a $700 compensation because more that six hours elapsed between the original and the arrival time to destination.

Thank you for your attention to this matter.

Sincerely,

Richard Thibault

[protected]@rogers.com

Hi,

My name is Hartej Singh and I was expected to take a flight from Toronto to India on 8th December. I was travelling with my sister and our flight time was 7 pm EST We reached airport at 4:42 and checked in our bags at 5:30. The boarding started at 6:10 and after getting the message we started moving towards the gate.

Our security check cleared at 6:32 and when we reached the gate at 6:40, we were told our bags were already removed from the flight as we were late. Gate was open and we were at the front. While we were talking to the Air Canada staff, our name started being announced.

We were not let to board the flight and told to talk to our agent who booked the flight. We were then sent away and asked to go to the customer service desk and we were not attended at all.

Flight left at 7:17 but we were not at all addressed at any situation. After that, we were told to take our bags. However, when we went to reach the bags, the bags were not there. We had to struggle so much to get bags from Custom. It took us 4 hours to get the bags.

It is a clear care of harassment

We booked seat selection on our flight AC1820 which departed Toronto on December 6, 2023. We purchased 2 exit row seats, which were the only 2 seats, no 3rd seats for extra legroom and for my wife for easy access as she is permanently injured.

The flight left @ 8:40 a.m. only to turn around after an hour as the A/C was freezing up. Our seats were exit row 18B and C.

We both thought something was wrong before we left as they said the plane needed de-icing, which made no sense, as it was towed from a hangar? we wonder if we were the test monkeys for a repair that was not properly done.

We had to board another flight which departed @ @2:40 p.m.!

Our seats were not the same on the 2:40 flight as the plane was larger and we had 3 seats in row 18 A,B and C as this was a larger plane and they were not exit rows seats you charged us for!

I want a refund of the $50 you charged me on my credit card on December 4th #[protected].

Furthermore we were delayed 6 hours, which messed up our connection in Puerto Plata when we landed.

Our flight time and date had been changed 5 times and we were flying from Windsor to Toronto which we had an added cost for the Sheraton Airport.

reference booking 2t6zag on November 19, 2023 at check in counter in Portland, I was issued boarding passes for flight AC8653 and AC240 but was put on standby. Staff tried to book on United to San Francisco then to Vancouver which was already delayed and I would miss connecting flight to Edmonton with departure time of 14:15. I went back to A.C. counter then was taken to Alaska Air and booked on flight 2028 to Vancouver and AC248 with a departure time of 18:55 to Edmonton losing my seat on original flight. Once in Vancouver, I was instructed to go to the gate for my original flight to see if it was possible to get a seat on that flight There were no seats available and was put on standby. I watched as another customer was bumped from that flight and was given compensation in the form of cash. I talked to the lead at the counter and was told that I should have been allowed to go to the gate in Portland and been bumped or boarded and offered compensation if bumped. What happened was against the law.

In Vancouver I went to the gate for flight AC244 to Edmonton at 16:00 and was put on standby and got on that flight. I still had the boarding pass for flight AC248 leaving at 18:55.

I am a aeroplan member.. The day I booked the e. Tkt, aeroplan guys and air canada both told me that I am eligible for 1 pc bag, and the day I checked in for the flight, the connecting flight vistara aloowed to check in with 1 pc but later on when me and my wife was boarding the flight, we were denied the boarding, and we were charged 100 usd per bag.

We were not having indian ruppee at that time and we borrowed the money from someone at the airport.

1.. Mis communication by air canada

2... When I file a form online, they denied their responisibility by saying the money is taken by vistara

3... Vistara airline said air canada has wrongly issued the ticket and their agreement with air canada is discontinued

4... E. Tkt clearly mentioned that baggage rules of air canada will applies

Pnr 2v33me

E. Tkt 014-[protected] satinder singh saini

E. Tkt 014-[protected] anju saini

Aeroplan [protected]

Air Canada CANCELLED all direct flights to Cancun with ZERO warning. We had no warning. This “company” offered us 8 to16 hour flights instead with ZERO reimbursement for the funds paid out for the direct flight (which aren’t cheap). So we paid direct flight prices for layover flights, we are now FORCED to take. We Cannot get our money back! And cannot change companies as we won’t get our money back and WILL NOT be compensated the difference.

November 2, 2023: Air Canada Booking 4KO6FJ on AC 4505. Included one Checked Bag.

My Flight became UA2273. United would not honour Pre-paid Baggage for Booking 4KO6FJ and I was forced to pay C$33.90 for my baggage.

Now requesting refund for the C$33.90 I was forced to pay United for my baggage.

Customer support at YYZ just replied that "UA Should honour Pre-paid luggage", but they were not willing to help me.

Why would UA honour my AC4505 ticket, but make me grovel for a refund of C$33.90 for my AC4505 Pre-Paid Luggage?

On Tuesday October 17 we were informed that my brother, who my father was planning to stay over the next few days with after his stay with me, tested positive for COVID. As a result, my father asked that he fly back to Toronto as soon as possible. He was originally booked to return to Toronto on Monday October 23.

I went to the "manage my bookings" section of the Air Canada website to change his Premium Economy (flexible) booking. I was presented with flight options from Friday October 20 to Friday October 27. This represents a week (3 days before and 3 days after the original booking). Despite my wishing to book him on a flight the next day (Wednesday October 18), flights earlier were not presented as a booking option.

I had to book him on a Saturday October 21 (confirmation email time stamped 2:30PM 17 October 2023), as there were no suitable seats in the Premium Economy cabin for my father on Friday October 20. Note that Premium Economy (flexible) was not an option and he was booked in "Premium Economy (lowest)". I attempted to speak with an agent about the booking to see if an earlier (Wednesday or Thursday) flight was available, but after being placed on hold for 30 minutes, I had to attend to other business and was unable to attempt a call again that day. I was charged no change fee, just a fare difference and taxes (total CA $316.4).

The next day (October 18), I had some free time and decided to see if I could rebook him earlier than the Saturday October 21 flight. Again, I went to the "manage my bookings" section of the Air Canada website to change his Premium Economy (flexible) booking. This time I was presented with flight options from THAT DAY (Wednesday October 18 - Wednesday October 25). I found a suitable seat in the Premium Economy cabin for AC 186 departing today (Thursday October 19) and rebooked him in Premium Economy (flexible) (confirmation email time stamped 11:48AM 18 October 2023). I was charged a $100 change fee, a fare difference and taxes (total CA $397.76). I called the reservations number immediately afterwards and amazingly had an agent on the line in 3 minutes! I asked the agent about the issue of not being able to book the flight of my choice on line the day before, and she suggested I contact Customer Service.

It would appear that on line one cannot rebook a flight earlier than 3 days before or after the original flight date. Nowhere have I been able to find in the original Premium Economy (flexible) fare rules that one cannot rebook a flight earlier than 3 days before the original flight date. This is obvious, since when I rebooked yesterday, I was presented with flight options right up to that day.

What I was requesting, is that one of the rebooking fees be refunded and preferably the one totalling CA $397.76 for the second rebooking. That one includes the change fee, since when I made his original booking he was on a select Premium Economy (flexible) fare.

I got this reply back from Air Canada Customer Care:

"Please be assured Mr. McGowan that you were presented with the flight options that were available as well as, charged the lowest fare for the available flights at the time when the itinerary was rebooked as not only our fares work on a first come, first served basis but, as many customers make new bookings or changes to existing ones, whereas some flights may be available on a particular day, they may not be available on another. "

This is not true. For some reason, the online "change flight" options only present you with flights 3 days before and 3 days after the original booking date.

Has anyone else on this site come across this?

Received an email for Refund dated on April 4, 2023; never received my two emails for the Air Canada Voucher number and the Air Canada PIN number in order to access my refund voucher. This should have been processed a long time ago and I need to book a flight for November 11th to November 15th, 2023 to attend any upcoming scheduled conference. And would lie to use my refund instead of purchasing through corporate payment.

I was on a flight from Halifax to Seattle, on Sept 30th my bag did not arrive in SeattleI filed a report on World tracer, it said my bag was sent to Seattle on Oct 2nd, My bag never scanned into Seattle.I have driven to Seattle 3 X to check if my bag is there. There is 1 contact # to reach AirCanada, a call center in Delhi that only files the report. I have heard nothing since Oct 7th an email with my case # and told to wait 45 days. They stated my bag scanned into Toronto on Oct 2nd. I feel no one is doing anything to locate my bag,/ I am appalled by the lack of communication and I have had no update since Oct 7th . The call center has no communication with the airports involved.It seems to be a vortex where there is no one in charge and no resolution.

my booking reference 4DN8IS before travelling on 01 sep 2023 from yyz-tsv

I have spoken 3 times to reconfirm with AC reservation that I have e coupon number [protected]/7051 asked them can I pay with this for extra luggage all the 3 times the answer was yes I can pay when I checkin at the airport unfortunately the checkin staff said there was glitch in the system spoke to her manager he also told there is glitch and I paid with my mastercardcad 100.00

all I want is refund my cad 100.00 back to my credit card and you can take cad100 from the above e coupon please

I am paying huge interest on my credit card appreciate your helping me

i am a loyal customer to AC

kind regards

Riaz

e mail: Sona.[protected]@icloud.com

Dear Air Canada Customer Service,

We are writing to express our disappointment and frustration regarding a transportation issue we encountered during our recent vacation to the Serenade Hotel in the Dominican Republic. We believe it's essential to bring this matter to your attention as a loyal Air Canada customer.

On October 13, as advised by an Air Canada representative, my family and I were expecting a shuttle pickup at 10:15 AM for transportation to our destination. However, to our dismay, no shuttle was present at the scheduled time. After making inquiries, we discovered that there was, in fact, no pickup arranged for us. This left us and another family stranded at the hotel , with no means of reaching our destination.

Due to this oversight, we were forced to hire a taxi service at our own expense. Each family had to pay $60 in American dollars, which was an unexpected and unwarranted cost. It is evident that this situation resulted from an error on the part of your representative, and it has caused both inconvenience and financial strain for us.

As we had paid for shuttle services as part of our vacation package, we believe it is only fair that we are reimbursed for the cost of the taxi service we had to acquire due to this error. We did not anticipate incurring additional expenses beyond what was included in the cost of our vacation package.

We kindly request that you investigate this matter and reimburse us for the $120 we spent on taxi services. It is our sincere hope that Air Canada will take responsibility for this error and provide us with a fair resolution. We value our association with Air Canada and hope that this issue can be resolved promptly.

Please let us know the process for reimbursement and any additional information you may require to assist with our request.

Thank you for your prompt attention to this matter, and we look forward to a swift and satisfactory resolution.

Sincerely,

Frank Di Matteo

Booking Number 3E8YEX

[protected]@hotmail.com

Carlo Berlingieri

3DWS7X

[protected]@hotmail.com

The check in process was a nightmare. We tried to check in the night before but the website would not allow us, said we needed to see someone at the desk. We arrived about a hour before the flight due to an accident on the highway. They would not let us check in (had to check in 90 mins in advance) even though we couldn’t online. Our flight got delayed so we were there more than 90 mins and they still would not let us check in. The people at the desk wouldn’t even book us another flight, we had to do it on our phones. Everyone we spoke to had to desire to try to help and looked liked they had no desire to be working. They were rude and unpleasant. I will literally avoid traveling to Canada if it means having to fly for this awful airline. Do yourselves a favor and use any other form of transportation over Air Canada.

I just was on flight 1755 from Toronto to cayo coco September 28- Oct 5. Traveled for my wedding my friends convinced me to travel with air canada never ever again . When we were about to land the flight attendent started handing us health declaration for cuba we said we already filled these out before departure from Canada otherwise we wouldn't have been able to board her reply well whatever just keep it so about 20 .minutes later we asked about our cuban visas her reply oh ahh you don't need them so we thought maybe things changed until we were In the terminal and entire flight detained because stupid flight attendent didn't know process so we had to wait 2 hours in terminal until the cubans could locate visa forms when this flight attendents mistake

Thanks for wasting 2 hours of my time Tammy Dominguez

October 1 mu wife and I went to the Ottawa airport for a flight to Toronto and then direct to Vienna. Booking reference 2MD3DB

The flight was delayed by over 90 minutes and our next flight would be tight. We ran all through the Toronto airport and we're at the gate with 20 minutes to spare to board. Staff informed us that we were rebooked to a late flight to Amsterdam and then later to Vienna.

Instead of 8:15 am we arrived at 16:00

I had booked a flight from Calgary to Bathurst on August 20/23. It went well.

On my return trip I had it booked to fly from Bathurst to Montreal to Calgary.

Air Canada later changed it to Bathurst to Montreal to Vancouver to Calgary.

This meant a 4.5 hour layover in Montreal and a 4.5 hour layover in Vancouver.

On top of that I was charged for a seat from Vancouver to Calgary which on my original flight was only one charge from Montreal to Calgary.

Why (because you changed my schedule) was I charged for the extra seat. Had you kept you original schedule there would have been no need to have an extra charge.

Because of your "Change" of schedule I had to sit for 9 hours in airports and then had to pay for an extra seat.

I needed wheelchair help from plane to plane for which I am grateful and the service was great but sitting for 9 extra hours did not make my trip very pleasurable nor the extra charges.

I hope that you will be able to do something to apease me on this matter.

I left on the 27th and didn't get home till the 28th which I do not feel was great service.

Thank you in advance for your attention on this matter.

Sincerely

Ron Bierwirth

[protected]@telus.net

[protected]