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Turkish Airlines Customer Care Service

Turkish Airlines Inc.

Ataturk Airport, Yesilkoy
Istanbul
Turkey

Customer Support Phone Numbers

Fax:
+90 212 465 2121 1 0
 

Turkish Airlines Complaints & Reviews

Turkish Airlines / I am complaining about check-in in nairobi

Le
Levani Beselia on Jan 13, 2018
I always split my tickets as it is cheaper for customers but constantly face the same problem in Nairobi at check in where turkish airlines staff refuse to print out a ticket for the second leg. Kindly clarify if i can split my tickets and buy two separate tickets for my one journey both...

Turkish Airlines / complimentary hotel accommodation

Az
Azam Ahmed on Jan 12, 2018
To whom it may concern: I'm Azam Ahmed from Sudan. I have booked a flight ticket on Turkish Airlines (ticket No. 2351266952425) from (PEK) to (KRT) which had a 15:25h layover at Ataturk Airport. Before booking the ticket I read the Turkish Airlines layover policy that said: "A complimentary...

Turkish Airlines / paid for emergency exit seat was not provided.

Se
Senninha on Jan 10, 2018
My son and I flew Bangkok -Istanbul - Bangkok and I had purchased a seat upgrade for both of us at approx. USD 75 per person per one way e.g. USD 300+ in total. We had no issues from Bangkok to Istanbul but at time of return the check in counter staff refused to issue the ticket (for which...

Turkish Airlines / lost baggage

Te
tejasvariya on Jan 9, 2018
My brother was travelling from lax to mumbai in Turkish airlines on Nov-28-2017 tk0010..And when they reached to Istanbul the flight was delay so the missed the connection. And than Turkish airlines reroute their flight momma via singapore.When they reached momma after 48 hours they did...

Turkish Airlines / reimbursement (compensation) for the flight delay

Zu
Zukhra Dehoti on Jan 9, 2018
My name is Jose Ignacio Alcon Rubio. Below is the details of my booked flight from Turkey, Istanbul - to Tajikistan, Dushanbe. Boarding pass is attached to this complaint, as well. Flight: TK 0254 Class: Y Date and Time: 07 JANUARY 21:40 My fligh from Istanbul - to Dushanbe has been...

Turkish Airlines / poor service for flight change

Xo
Xolisa Dhlamini, CDFA on Jan 8, 2018
3 friends and I were booked to fly from Havana (9 Jan) to Johannesburg (Landing 11 Jan) via Istanbul. We were unable to get to Havana and called Turkish airlines to request a change of flights to fly from Miami (instead of Havana) and connect to Johannesburg. We made more than 6 calls (on...

Turkish Airlines / paid for emergency exit seat on turkish airlines and was not honored.. ground staff manager in istanbul was extremely rude

Ru
Ruahan on Jan 8, 2018
Dear Sir I am extremely annoyed and dissatisfied with your airline and customer service . I booked and paid for emergency exit seats coming back from Istanbul flight Tk1476 . First problem was that I could not check in online from Kharkiv Ukraine. When I got on the plane, my seats were...

Turkish Airlines / flights

Mr
MRA89 on Jan 6, 2018
We have just got back from our 3 week vacation to South America which was utterly ruined by Turkish Airlines on multiple occasions. We booked our return flights to Colombia back in June 2017 and checked with the Colombian embassy, our travel agent and multiple online sources who said a...

Turkish Airlines / flight booking

Ra
Rami Igra on Jan 2, 2018
November 17, 2017 Subject: Brit Igra -Booking number U4F3MD eticket number: 235-5917205088 Dear Sir: Brit Igra and her friend Maya Agasi fell asleep at the gate of their connecting flight, in Ataturk airport, from Istanbul to Dublin. For some reason, and surprisingly, no one took the...

Turkish Airlines / complaint for customer service in ataturk airport

Oa
Oadi Al-hadethy on Dec 22, 2017
My Name Oadi Matny, I have use Turkish airline from USA-Canada-Istanbul-Baghdad in 18 Dec 17. I get my ticket through Cheapoair and i have to transit from Ataturk airport to Sabiha airport to catch my flight to Baghdad from there with the Turkish airline. The ticket does not say that i...

Turkish Airlines / reimbursement request; no reply from venice - italy customer service

Ga
Gabriele Macchi on Dec 6, 2017
TK1872 of Nov 27, 2017 from VCE to IST. I paid the extra to get a specific seat 08D in correspondence to the emergency exit. Once on the plane, because of different aircraft than originally scheduled, seat 08D was not the seat in correspondence to the exit. The responsible on call at that time...

Turkish Airlines / flight cancellation and no compensation

Ab
Abdelrahman 1986 on Dec 4, 2017
My fligh to istanbul from borg el arab (hbe) was cancelled and your respected airline didnt offer me anything in return (hotel, indirect flights, transportaion) My bussiness week there is affected maybe damaged and my hotel reservation i lost the deposit so please i need compensation of...

Turkish Airlines / a refund for a ticket that I couldn't use

Wa
Wafae on Nov 29, 2017
I purchased a ticket from Amsterdam Netherlands to Istanbul turkey for two passengers under the name Aly muhammad and Essam muhammad We have USA passports and when I purchased the tickets they didn't informed us that American can't go to turkey Now I need a refund for my flight, hotel and...

Turkish Airlines / ticket#235-799358851

Ro
Robin Quigley on Nov 28, 2017
I booked this ticket back appx 4/2017. The very next morning I called to cancel reservations. My parents said they will not pay for this. Since then I have been trying to get a refund . I have been dealing with Travelopod. With no luck. I also did not realize and I was not told I would...

Turkish Airline / turkish airline poor service and asking for compensation

An
Anwer Kalim on Nov 22, 2017
I travelled along with my wife by Turkish airline TK 715 on Nov 8, 2017 from Lahore (Pakistan) to Minneapolis (USA) with booking reference RLIYQZ. I am 66 years old and a patient of severe asthma. My wife is patient of Diabetes. We cannot walk more than few steps at a time. For that...

Turkish Airlines / lost baggage

Ha
Hadeel haj mohammed on Nov 22, 2017
I am Hadeel Haj Mohammad turkish airways lost by bags. I reported that in your Ataturk airport branch. I received the first luggage after 36 hours of my arrival to Istanbul with ruins my 5 days vacation, I had to buy clothes from there to be able to go to the trips that I booked ; moreover...

Turkish Airlines / ms 4001316550 star alliance

Fa
Fadi Araman on Nov 20, 2017
TK 2466 | Nov 03 | Istanbul - Adana |Ok TK 2451 | Nov 12 | Adana - Istanbul | Ok TK 1881 | Nov 12 | Istanbul - Thessaloniki | Terrible Experience Arrived from Adana to Istanbul at 6:50am on Nov 12 enough time to make it to my next flight to Thessaloniki. Moreover, my sister arrived from Cairo...

Turkish Airlines / didn't get the seat we reserved.

La
Larry Yamasaki on Nov 18, 2017
We reserved seats on Flight 80, October 21st, from San Francisco to Istanbul, Turkey. Tickets #235-8689113166 and #235-8689113167, seats 11H and 11J. We specifically chose those seat months ahead of our flight so we would have more leg room. When we went to print out our tickets on the...

Turkish Airlines / baggage missing on madrid airport

Ke
Kesho on Nov 10, 2017
Hello, I am kesho yadav I was traveling on 7th November 2017 from New Delhi to Madrid from Turkish airlines my ticket no 2355664160274, PNR TGPFFK & flight no.TK717&TK1859. I was having a connecting flight Ryanair from Madrid to Marrakech FR7752.I was not allowed to collect my baggage and my...

Turkish Airlines / unawareness of iqama system and losing my bag

Ah
Ahmed abdelmoteleb on Nov 5, 2017
2/11/2027 flight at 4:20, I had a flight from Edinburgh to Riyadh, transit was in Istanbul. At the front desk she kept asking for my visa, and kept telling me it was expired, they kept me waiting for an hour till they called a Saudi official who asked them to check my iqama card, that's when...

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