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Turkish Airlines Customer Care Service

160 Reviews

Turkish Airlines Inc.

General Management Building Investor Relations Department, 9th Floor Yeşilköy Mh. 34149 Havaalanı, Cad. №: 3/1
Istanbul
Turkey

Customer Support Phone Numbers

1800 750 849(Australia)
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+1 800 874 8875(USA and Canada)
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+44 844 800 6666(United Kingdom)
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+64 383 185 100(New Zealand)
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+31 204 059 636(Netherlands)
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+41 848 444 849(Switzerland)
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+852 28 613 111(Hong Kong)
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+60 320 531 899(Malaysia)
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+966 114 009 995(Saudi Arabia)
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+65 65 439 215(Singapore)
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+27 861 887 547(South Africa)
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+82 269 250 026(South Korea)
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+66 213 420 724(Thailand)
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+54 115 984 2758(Argentina)
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Turkish Airlines Complaints & Reviews

Turkish Airlines / my diabetes medications that went bad because my baggages came in a week late

Am
Aminata Gassama on Jul 13, 2018

My name is Aminata Gassama flight number and date TK 34/24Jun/TK539/24Jun. I flew from Houston, Texas to Bamako, ans received my suitcases a week later. During this time, ll my diabetic medications went bad?. This is causing me a great financial burden, and I would like you to make me the...

Turkish Airlines / delayed departure

In
Inna Kushner on Jul 9, 2018

We had a flight from TLV 27/02/18 TK 787 to Sofia with "Turkish Airline" with connection flight in Istanbul TK 1029. Instead of 2 hours connection we had to stay in Istanbul till 14:45 next day . We had 5 days' vacation and have lost ski day and one night hotel reservation. Attached original...

Turkish Airlines / unresolved issue

Ni
Nicoleta Achim on Jul 2, 2018

June, 29th, 2018 To: Turkish Airlines From: Nicoleta Achim nachim7@gmail.com 1818 314 2162 "Authenticity is not something we find, it is in us all the time." Subject: Complaint TK-749535, Nov. 24, 2017 TK-749535 #S1-726258#, Nov. 27, 2017 TK-766032##, Dec. 1, 2017 TK-766032...

Turkish Airlines / flight delay led my family and me to miss our connecting flight and to spend 6 hours at the istanbul airport

Hi
hiam on Jun 30, 2018

we had our flight from Telaviv to Istanbol on the13/6/2018 booking code UUIVUU Traveling code-9368727 Departure7-20 Arrival 9-35 Next flight to Dalaman Departure11-20 Arrival 12-40 AS a result of delay of flight from Telaviv We arrived to Istanbol at 10-35 instad of 9-35 and We missed our...

Turkish Airlines / lost baggage

Ma
Marina_akhr on Jun 28, 2018

I had a flight with Turkish Airlines 22 of June from Nice to Antalya with stop in Istanbul. One of my two bags didn't arrive, i've made a report in lost and fond stage. So after five days I still wait my luggage and any information about it's location. Also the lost and found worker didn't...

Turkish Airlines / poor service - flight delay more than 9 hours

Sa
Samara kazzi on Jun 28, 2018

To whom it may concern, I wish to express my disappointment and upset resulting from a recent trip with Turkish airline. As well as a complaint and seek compensation for staying at the airport more than 9 hours.I, Samara kazzi (TJHD32), was travelling with my husband Adnan kawtharani...

Turkish Airlines / luggage damage

Ni
ninas2589 on Jun 27, 2018

Hi there, I traveled from Sarajevo, Bosnia & Herzegovina to Detroit, Michigan on Saturday, June 23rd and found my luggage to be torn when arriving at the DTW airport. A photo is attached. Please provide a reimbursement for the luggage damage, as it is no longer usable and I need to...

Turkish Airlines / refund not conceived

Al
Alexandre Fernandes on Jun 27, 2018

On June 21st evening, following the normal procedures, as doing the check-In with Turkish Airlines assistant (name) at Doha / Qatar Hammad Airport, and having my issued boarding pass under the reservation number TYB75S, I was informed by the same that I could not fly with that ticket since...

Turkish Airlines / damaged property flight airline issues

Ba
Barbara Mccourtney on Jun 15, 2018

I booked a flight from Egypt to.USA to attend sons high school graduation. I purchased many gifts for.my son from egypt statues etc. The baggage and belongings were broken due to.aggressive handling of the baggage dept for.each flight as they load the planes. I have submitted a claim...

Turkish Airlines / mishandling and subsequent loss of baggage items claim process

Ap
Aparna Bhattacharya on Jun 13, 2018

I had mentioned during through checkin at Dubrovnik that my luggage handle was slightly broken. Not only was no care taken of it, when I collected it in New Delhi all the handles were broken, zip opened and items missing. In spite of writing to the claims department, no action has been...

Turkish Airlines / customer service

Ja
Jacob m12 on Jun 11, 2018

I spent all night on the phone with a bunch of braindead people from Turkey call center who barely speak English. In order to get any sort of refund for being sick I needed to send a feedback form and go through the number again, speak to the same idiots, and then they didn't know anything...

Turkish Airlines / flight from atlanta ga. to kiev ukraine

Ga
gary gwinn 58 on Jun 10, 2018

On april 26 I left atlanta went to jfk new york was delayed 1 hr. When I arrived in instanbul turkey I had missed my flight they did give me another flight and a motel but when at the hotel 2 tablets came up missing. Airline personel was the rudist people I ever met no one could or would...

Turkish Airlines / theft of expensive watch inside cabin from the bag

Tr
Trehan Anurag on Jun 8, 2018

I was travelling tk 0762 09 june from istanbul to dubai. Before boarding-at the duty free at attaturk airport we just got a brand new frederique constant watch - we have the receipt for same - it was in our bag in the overhead compartment bin our seats was 29 a. On landing at dubai when we...

Turkish Airlines / istanbul turkey terminal

Ga
gary gwinn 58 on Jun 6, 2018

our flight on april 26 was delayed an hour when we arrived in turkey i missed my flight to Kiev had to wait until next day to get to kiev had to pay for a night hotel in kiev and had to pay for hotel taxi $21 because missed flight didn't arrive in kie until april 28 . on the way back...

Turkish Airlines / flight delay led to me missing my connecting flight and had to re-purchase another ticket

Ma
Mandisa Magwaza on Jun 6, 2018

I recently had an extremely upsetting and very costly experience with your airline regarding lost luggage. I request compensation from Turkish Airlines for my losses. My booking reference is S2MPQF. My end destination was Johannesburg, South Africa starting at Dallas-Fort Worth. On Saturday 5...

Turkish Airlines / serious delay and lack of help from turkish airlines team

Ao
Aoife01 on Jun 6, 2018

To Whom It May Concern, I wish to express my disappointment and upset resulting from a recent trip with Turkish Airlines as well as make a complaint about how the situation was handled and also to seek compensation for costs I incurred as a result of the delay by and poor service from...

Turkish Airlines / flight from romania to xian china

Lu
Lucky Key on Jun 4, 2018

My purchased flight was from Bucharest to Guangdong for final destination Xian China via Turkish airlines for a business meeting. As part of my planning for my trip, I pre-paid for two nights in a hotel in Xian. I arrived in Istanbul airport and went to my gate 45 minutes before departure...

Turkish Airlines / poor service

Lt
Lttt on May 31, 2018

Hi, I'd like to make a complaint about 3 things: Firstly our flights changed numerous times prior to flying out which was concerning. This then resulted 2 things being missed off tbe original booking; special meal request (gluten free) and the special assistance for my mum (Sheila Howe...

Turkish Airlines / cabin crew locked my 11 year old niece in toilet for 20 mins whilst landing

Ai
Aisha1012 on May 29, 2018

I am very dissapointed to say that whilat travelling from London Heathrow to Istanbul on the 25th May 2018 the cabin crew did not check if the toilet was occupied before locking it. This is disgraceful. My 11 year old neice was inside and was. so scared. I begged cabin crew staff 3 times to...

Turkish Airlines / no refunds made

Fa
Fatai Abdul on May 26, 2018

I had a round trip ticket (accra-istanbul-amsterdam-istanbul-accra). Due to no fault of mine, I missed the flight to Amsterdam from Istanbul. Turkish airlines refused to put me on another flight and made me purchase a one way ticket to amsterda. On arrival at Amsterdam, I confirmed my...