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Turkish Airlines Customer Service Phone, Email, Contacts

Turkish Airlines
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1.1 475 Reviews

Turkish Airlines Complaints Summary

15 Resolved
460 Unresolved
Our verdict: If considering services from Turkish Airlines with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Turkish Airlines reviews & complaints 475

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Newest Turkish Airlines reviews & complaints

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6:34 am EST
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Turkish Airlines - Baggages and poor service

To whom it may concern, I am writing to express my extreme dissatisfaction with the service I received from Turkish Airlines on February 10, 2024. My ticket number is [protected] and I was traveling with an infant from Karachi to Toronto via Istanbul. The staff at Karachi airport did not take my hand carry luggage and told me that I had to carry it...

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9:02 pm EST

Turkish Airlines Poor customer service

I booked 2 flights from Atlanta to South Africa (Turkish Airlines). The first agent (Amos) fumbled the phone when he answered (like I woke him up). He was rude when he answered the phone. He said he didn't understand the problem and hung up on me. Called back (Kbon?) said he couldn't find my ticket info, put me on hold and hung up. I called back he answered again, I asked for a mgr, he blew air into the phone and hung up. I called back again (4th time) and was kindly assisted by Simone. She was able to find my tickets and assist me. She is a good employee and was diligent about resolving my problem.

The other two guys did not want to work nor assist my call. Shameful ... they both preferred to disconnect the call rudely.

Horrible experience for me. First time on this airlines and trying to get help was a nightmare.

Sandra KellyCalloway

[protected]

Desired outcome: Finally, resolved by Simone. She was very kind and helpful. She was able to assist me to select and pay for my husband's seats.

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10:47 pm EST
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Turkish Airlines - Customer service

My wife and I had booked business class seats from Singapore to Istanbul on TK209 Tuesday 10 October 2023 at 10.40am and connecting business class seats on TK694 to Cairo Tuesday 10 October 2023 at 18.35. We were issued with both boarding passes from Singapore to Istanbul and Istanbul to Cairo. On arriving at Istanbul we went to the gate for Istanbul to...

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Is Turkish Airlines legit?

Our verdict: Complaints Board's thorough examination reveals Turkish Airlines as a legitimate entity with notable strengths. Despite a 3% resolution rate on customer complaints, which invites a closer look, Turkish Airlines stands out for its commitment to quality and security. Clients considering Turkish Airlines should delve into its customer service record to gauge compatibility with their expectations.

Turkish Airlines earns 91% level of Trustworthiness

Perfect Trust Endorsement: Turkish Airlines achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Turkish Airlines. The company provides a physical address, 31 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Turkish Airlines has registered the domain name for turkishairlines.com for more than one year, which may indicate stability and longevity.

Turkishairlines.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

After using multiple security services, we have determined that the Turkish Airlines website is safe for users. No malware, phishing, or security threats have been detected that could pose a risk to users.

Turkishairlines.com you are considering visiting, which is associated with Turkish Airlines, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Turkish Airlines website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Turkish Airlines has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 475 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the turkishairlines.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Turkish Airlines. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:18 pm EST
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Turkish Airlines Connecting flight and lost item

I was travelling from Dubai to Dublin having Istanbul as the layover for 1 hour 25 minutes on 8th January morning. My flight landed at 6:45 am at Istanbul airport and I was in security check-in queue at 7:12 am. I asked so many people to let me go first as my boarding already started (few were good and few being adamant I had to wait for my turn). I lost my smart watch at security check-in which I realized when I reached gate for my flight. I told the lady at Turkish airline counter to submit my 1 bag so it will be ease in mobility and I will check with people on security transfers for my smart watch. She refused to help. I tried running from gate to security transfer people none of the person there helped me. I rushed back to gate and I missed my flight too. I had to pay $730 for my new flight and no traces of my lost item.

Contact - ca. [protected]@gmail.com

Claimed loss: I incurred a loss of approximate 35000 Turkish Lira ($730 for the new flight ticket and $438 for my smart watch)

Desired outcome: Please I would request to refund

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11:02 am EST

Turkish Airlines over charge

Hi,

I bought two tickets for $ 109.00 can each. I received invoice for $ 218 can. When I verified my cart number, They charged me $ 400.00 can more. I need you to refund me my money.

Here the transaction I don’t know. Turkish Airl2354059132363

Montant de la transaction :400,00 $

Date de la transaction:30 novembre 2023

TURKISH AIRL2354059132363UK GB

I know these transactions below

Turkish Airl2354059132364

Montant de la transaction :109,00 $

Date de la transaction:30 novembre 2023

TURKISH AIRL2354059132364UK GB

Turkish Airl2354059132365

Montant de la transaction :109,00 $

Date de la transaction:30 novembre 2023

TURKISH AIRL2354059132365UK GB

Claimed loss: Card overcharge

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4:27 pm EST
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Turkish Airlines - I would like to receive payment for monies lost and compensation for the inconvenience and distress that has been caused

I boarded a flight on 7th December from Birmingham to Kigali via Istanbul flight no TL1968 booking ref no: WDUZ4E. It was originally scheduled to leave Birmingham at 11:00 arriving into Istanbul at 18:05 giving me 1.5 hours to get my connecting flight at 19:35 but unfortunately we didn’t leave Birmingham until 12:20. I spoke to the head stewardess on the...

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9:18 pm EST
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Turkish Airlines - Flight

I booked a Turkish Airlines flight for my Mom through Alternative Airlines. On the bottom of this ticket is states exactly the below; (please see ticket attached) Can I change this ticket? • Turkish Airlines will charge a fee of up to AU$ 84.71 for changes before departure from Dublin. • Turkish Airlines will charge a fee of up to AU$ 84.71 for change...

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10:18 pm EST
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Turkish Airlines Miles&Smiles

Dear Sirs

I tried many times to get in my Miles and Siles acc.

Impossible!

I had some miles but in that condition I can not verify them and, consequently I can not use them

I tried to contact Turkish Airline Sydney office, but the record voice , as I filled all the required questions, starts again with the same issue..

Very frustrating.

My membership n. is TK0422472552

My name is Stefania Barone

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5:46 pm EST
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Turkish Airlines - Cancelled flight, scam and lies

On 4th November 2023, we were due to travel back to London Heathrow on the flight TK 1987 which was scheduled to depart at 21.05pm. Firstly a storm was predicted and the airline were very much aware of that as you could see that in travel coverage in the morning. Yet, they decided to proceed with the flight. My daughter was really unwell and sick so we...

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12:17 pm EST
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Turkish Airlines - Not allowed to fly back into the states with British Passport

On my return flight October 16 th flight 1 leaving at 14:05 to New York I was told at the check -in counter I needed to have a visa to reenter US with my British passport. The manager said E-visa can be gotten online. He indicated it can arrive in 30 minutes. He indicated that doing this is risky and if it is rejected it will be more complicated. The...

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5:59 pm EDT
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Turkish Airlines - Refund

First thing to anyone who reads this, stay away from Turkish Airlines. If have any problems you will not be looked after in any way. RK3BPF Changed from VP3T53 because I paid $580 US to Turkish Airlines in Istanbul to have all my flights reestablished, after missing my flight. There only interest was greed and get more money. After having paid the $580 I...

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7:37 pm EDT
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Turkish Airlines - Uncaring airline and rude staff

Sir on oct31st I travel by Turikish airlines no00006 in the business class from Chicago to NewDelhi with a layover at Istambool my lay over was for 4 hour but it was extended to almost 8 hours by delaying the flight for 4 hours . I am a senior citizen travelling all by myself sitting and waiting at the airport without any food or drink . Hearing so much...

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10:45 am EDT
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Turkish Airlines Baggage claim

I flew with Turkish Airlines and they offered the absolute worst customer service.

They are extremely unprofessional, rude and simple don't care about their clients. Customer service representatives are not knowledgeable, refuse to assist and simply transfer you to another department where you have to explain your problem. After spending more than 2 hours on the phone, they say that there is nothing they can do.

After flying from IST to ORD in August, they damaged 2 of the suitcases. I filed a claim on their website and after submitting the required documents several times, and waiting almost 3 months, my claim was rejected for not submitting my credit card statement. Their requests are unreasonable, and they simply are looking for ways to deny payment and avoid accountability.

Do NOT fly with Turkish unless you have nerves of steel and are ready to be treated with absolutely NO respect.

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7:49 am EDT
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Turkish Airlines - Flights booked Cape Town to Ireland

My elderly parents booked Turkish Airlines flights Cpt to Ireland via Flight Centre They were sold a very restictive flight that could not be changed. They signed for this but as they are incapacitated did not fully understand what they were signing for. Subsequently my mother got ill and was unable to fly. The flights could not be refunded but cancelled...

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6:28 am EDT
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Turkish Airlines customer service of Turkish Airlines

We booked a flight with Turkish Airlines to travel to Jordan for 1 week, which would start on October 13th, unfortunately 1 week before a serious military conflict in neighbored country Israel started. As we reached out to Airline to cancel the trip due to safety reasons or at least to change the destination, both our suggestions were declined and absolutely no solution was offered. Even changing the destination to Istanbul, which was our middle stop on the way to Amman, would have cost us 1.000 EUR (on top to initial 2 tickets price of 1100). Just to compare, our hotel chain immediately and without any questions cancelled all reservations free of charge.

Hence we are deeply disappointed that Turkish Airlines has absolutely no interest in customers´ safety, but only thinks about it´s own profit. Definitely will not consider flying with Turkish Airlines again.

Desired outcome: voucher/refund for the lost tickets

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1:36 pm EDT
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Turkish Airlines Non arrival of luggage to the deistnation

I traveled from Tehran , Iran to Fergana City in Uzbekistan via Istanbul airport by Turkish Airlines however, my luggage did not arrive to Fegrana. It seems Turkish airlines did not load our luggage (me and another persons and probably some other people) to the plane on Thursday 5 October.

Next flight will be on Tuesday 10 October and I since I needed my cloths and stuff , I had to spend 100 Euro to buy cloths for myself and Turkish airline must compensate this amount to me.

Now I am in Uzbekistan until Thursday 12 Oct.

My flight number was TK026.

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Turkish Airlines - System glitch cancelled an upgraded flight leg. Need to pay cancellation fee or forfeit miles used for upgrade

Dear all, on May 15 I bought a refundable economy class ticket on Turkish airlines' website for AMS-IST and return, for my wife and me, to go celebrate the birthday of one of our daughters on the Bosphorus. As I flew *SA during the year, I had some miles on my TK account and opted on August 18 to upgrade both my wife and myself to business on the AMS-IST...

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9:26 am EDT
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Turkish Airlines URGENT - Not Boarding my Luggage in plane

Dear Sir/Madam,

I arrived by flight number TK 0260 to Fergana City in Uzbekistan on 5 October but my bag was not in plane. When we asked the airport officials they said it will come on next Tuesday which is very late as I have a lot of important staff in my luggage.

We ask you to send the bag to Tashkent airport so that I can receive it by tomorrow

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1:01 pm EDT
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Turkish Airlines Lost luggage

Hi, I had my trip with TK on the route Sao Paulo - Istambul - Cluj Napoca.

It started Saturday 30th of September (TK0194) with a delay of 2 hours, by this point I would have lost my connection from Istambul to Cluj Napoca but that flight also got delayed by 5 hours (TK1347), we where supposed to arrive at 9pm and we arrive almost at 2am!

But the main problem is that when I arrived to Cluj Napoca I didn't received my two luggage, I presented the complain at the Office of lost&found and they gave me the File Reference and told me that the next flight from Istambul was Monday morning.

I waited to hear something on Monday, but no news.

I called twice to TK and they keep saying to call back the next day and that they don't have new info, they don't even know if my luggage is in Istambul or in Sao Paulo!

I sincerely don't know what to do, I'm a foreign student in Cluj, all my belongings are in those bags, I cannot afford to buy new stuff.

Desired outcome: I want the luggage to be located and sender to me as fast as possible

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Turkish Airlines - Missing a flight + having paid an extravagant usd for a flight

It is about two PNR Number "RH3KRW" for Sungwook Kim (father) / Eunyoung Lee (mother) and "VIITFC" for Minseo Kim (son). Minseo Kim's payment was actually funded by the father (Sungwook Kim). My son "Minseo Kim" is living in Germany, while we (father, mother) are living in Georgia. So, my son created the reservation in Germany and we in Georgia. We have...

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Turkish Airlines In-depth Review

Flight Options and Destinations: Turkish Airlines offers a wide range of flight options, catering to both domestic and international travelers. With an extensive network, they serve numerous destinations worldwide.

Booking Process: Booking flights with Turkish Airlines is a breeze. Their website features a user-friendly interface, making it easy to search for and book flights online. Additionally, they offer a convenient mobile app for booking on the go.

Customer Service: Turkish Airlines prides itself on its responsive and helpful customer support. They provide multiple contact channels, including phone, email, and live chat, ensuring that passengers can easily reach out for assistance. In case of flight disruptions or delays, the airline offers prompt and efficient assistance.

In-Flight Experience: Passengers can expect a comfortable and clean aircraft when flying with Turkish Airlines. The airline offers a variety of seat options, ensuring that travelers can find the perfect fit. The in-flight entertainment options are top-notch, with a wide selection of movies, TV shows, and music to choose from. The quality and variety of meals and beverages served onboard are also commendable.

Baggage Policy: Turkish Airlines provides generous allowances for both checked and carry-on baggage. They have clear policies regarding fees for excess baggage and offer special handling for fragile or special items.

On-Time Performance: Turkish Airlines is known for its punctuality. Flights are generally on time, with minimal delays or cancellations. In the event of a missed connection, the airline handles the situation efficiently and ensures passengers are accommodated.

Loyalty Program: The loyalty program offered by Turkish Airlines comes with a range of benefits and perks. Passengers can easily earn and redeem miles, and the airline has partnerships with other airlines and businesses, providing additional opportunities for rewards.

Safety and Security: Turkish Airlines prioritizes safety and complies with international safety standards. They implement stringent security measures during flights and effectively communicate safety procedures to passengers, ensuring a transparent and secure travel experience.

Value for Money: Turkish Airlines offers competitive ticket prices, providing good value for money. While there may be additional fees or charges for certain services, the overall value compared to other airlines is commendable.

Overall Customer Satisfaction: Turkish Airlines receives positive customer ratings and reviews on average. Passengers appreciate the overall experience provided by the airline, with many recommending their services. While there may be occasional criticisms, the majority of feedback is favorable.

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Turkish Airlines contacts

Phone numbers

1800 750 849 8800 700 6161 More phone numbers

Website

www.turkishairlines.com

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