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Air Canada review: unwarranted change in itinerary 22

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12:00 am EDT
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On 1 September 2006 i booked an online return flight ticket from st. john's newfoundland to boston massechausettes under a seat sale offered by air canada. Departure date: 29 October 2006; Return 4 November 2006.

I purchased the ticket in good faith understanding that my flight departures and arrivals (aka the scheduled flights) would be honoured unless there was some cancellation of the flights i had booked upon.

This is a business trip and i cannot afford lost time for rescheduling.

over the next 10 days (to 11 September 2006), two updates were made to my original itinerary bookings.

As it happens, Air Canada has changed my itinerary which has now placed me on an unacceptable layover in Halifax for 8 (eight) hours on a Saturday.

Again this is a business trip and this rescheduling will force me to charge my employer for overtime which neither i nor my employer anticipated under my original itinerary. Further, i have family obligations on the weekend of my return which will now be interupted.

It is my opinion that Air canada cannot simply book fares at a reduced rate and then move those ticket holders around on different flights at Air Canada's convenience simply to make more money on the high demand flight times.

I booked the flight times on 1 September 2006 because they were most amenable to my business and family scheduling.

I consider the updates Air Canada has proposed to be a breach of promise on the part of Air Canada and expect my original itinerary to be honoured.

Please if you can help me in this matter let me know.

Thank You in advance,

Scott Grant

22 comments
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Monica Wier
, US
Dec 16, 2023 6:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

even though I have unsubscribed from your mailing list several times (how did I get on it in the first place) I continue to get unwanted advertising from Air Canada.

PLEASE STOP! You are driving me crazy!

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R Flyguy
, US
Nov 19, 2023 11:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

On Board Compensation request # 498709

Robert McMillan

rmcmillan@volvocarsmississauga.com

[protected]

[protected]

Aeroplan 50K elite

October 16 2023

LAX-YYZ

Broken business class seat

Broken TV screen

Meal requested not available

I have had no contact from Air Canada Consumer affairs on this issue, 1 month since flight

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Worku M
, US
Sep 23, 2023 4:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I messaged flight they asked me to pay another full payment Stelling public money

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Kapil D. Verma
, US
Jul 31, 2023 7:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

A goggle (sunglasses) left in AC-257, PNR VX5XER Dated 2023-07-14 seat number 24B from Toronto to Winnipeg.

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Wadisa
North york, CA
Jul 22, 2023 11:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi ,My name is Mohammed I filed a compliant last week about Air Canada's employees at Regan Air Port in Washington I got CAS number-1234567-Z0Y1X2 NO one reply to my complaint is there anyone care?

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Sandra Lee Acker
Victoria BC, CA
Jul 11, 2023 4:19 pm EDT

Numerous expenses due to long delay and having to go to airport oursyto pick up the single well- identified bag

I would like to submit this claim via Canada Post.

I have spent hours on the phone and online about this matter

File reference number PITAC219623

Flight date July 8

AC 1900 connecting to AC 8927

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Mandy Yue
, US
Jun 10, 2023 7:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Booking reference: 2EI9CE

Hello,

The air ticket of cancellation is NOT correct. This is not what I meant. I only want to cancel one way from San Francsico to Hong Kong. I still want to keep air ticket from Hong Kong back to San Francisco.

Best Regards,

Mandy

[protected]

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Henri Farran
Dollard Des Ormeaux, CA
May 10, 2023 7:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

It is a non-sens that Air Canada charge a first bag and an icreased price for the seats when my booking was done with aeroplan points. Booking: 4Q3KMO

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4895801
Edmonton, CA
Apr 05, 2023 3:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Did not get my preselected seats... both ways and the return flight seats were changed twice. No beverage, no early seating... and the most frustrating thing of all... no people to talk to to get my money back and basically no one with AirCanada really gave a #^%%@#

Will never fly air canada again..

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Leah Ky
, US
Jan 29, 2023 5:29 am EST

Was travelling from Cuba, January 18th, my luggage was damaged in 3 spots, already have a reference number YYZAC82079

my flight number was AC1761 17:45pm

I reported already on the phone

The language is about 2-3 pld, but didnt travel this years because of pandemic, just in Sept 2022 and it wad absolutely in good condition

Thanks

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Vladimir Barlam
REDMOND, US
Oct 10, 2022 9:21 am EDT
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Flight number 899

Seat number 12A

Date: September 25, 2022

Claim # AAHCJYTQAS

Entertainment system screen has been broken and it was hard to use

Vladimir Barlam

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annie mah
, US
Sep 25, 2022 10:28 pm EDT

We received an email today where the subject line states that a seat change was done to our booking however in the details of the email there was also a change in day of flights both ways without any reasons. This is unacceptable when we used flight passes. Our booking reference is 345NHT. Please see attached screenshot of the email.

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richardneff
CORAOPOLIS, US
Jul 27, 2022 3:34 am EDT
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Monday 18 july 2022flight to leave toronto @14:15and arive in pittsburgh @15:21

after numerous gate changes and running through the toronto airport to reach these gate changes the last notice of delay posted by air canada said flight now sceduled to depart at 17:30. Plane finally departed at17:44, more than 3 and one half hours behind schedule

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Ic22
, US
Nov 13, 2018 2:30 am EST

Flew from Hong Kong to Vancouver on AC 0008 had gluten free option. On flight only had 2 lemon with hit water, bun with margarine, and chicken wrap. I suspect the wrap. Vomited 3 hrs after arrival next day diarrhea severe. ANyone else please post to this.

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Christina Sakali
, CA
Sep 10, 2018 11:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Poor quality. High price. Dry tobacco, long sticks in them. Filters fall off

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Sean Teng
, US
Aug 20, 2018 9:55 pm EDT

Upon boarding the plane they randomly ask people to see if the their carry on fits their luggage sizer which they NEVER do in my 10 years of travelling with them.

Wasted my time and the agents were just rude too.

Air Canada shout have stayed bankrupt avoid if u can

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alfredo lozada
, US
Aug 20, 2018 9:34 pm EDT

Dear Customer Service
My bag did not arrive today at Rome Fiumicino airport. Bag TAG 0014AC208322. Date 27 may 2018. Complain voucher is:
FCOAC13203
ETKT0145144973280
I need my suits for attending IAS medical congress in Toronto and here in Genova. Please contact me asap to my mail aflozada@yahoo.com.ar

Alfredo Lozada

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Elena deed meet
, US
Aug 14, 2018 10:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Elena was not even trying to help my situation.

She took one look at me and her answer was always NO. Not, let me see what I can do to help, or Im sorry I cant help you but let me ask my suoervisor. It was just NO NO NO.

She shouldnt be working in customer service if thats always gonna be her answer.

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Cynthia Aranda
, US
Aug 15, 2018 2:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Worst airline ever first of all my flight was delayed you guys couldn't even send a email let me or something them i had to stay over night in Toronto over my flight being cancelled them my bag went missing they telling me they have no idea where it is how can that happen how can they lost a bag never again flying with air Canada

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Alan Gryn
,
Nov 22, 2007 12:00 am EST

I am another individual that was not aware of Aeroplan's "new policy" and a victim of lost points in this pump and dumb scheme "due to inactivity". For a program that is designed as a customer loyalty mechanism it is a shockingly repugnant and ironic decision I have just discovered. I hope Air canada takes comfort in it's reduced liability in redeemable rewards points it offers to loyal customers... soon there wont be many left of either.

Alan

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SPatel
Brampton, CA
Apr 01, 2011 2:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

they are the biggest [censored]es

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unhappykelly
North Vancouver, CA
Jun 28, 2010 9:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If you want to sign up for this class action suite you can do so online at:
http://www.merchantlaw.com/classactions/aeroplan.php
These thieves must be stopped. I lost 40, 000 points today, and only noticed when expecting to book a trip to Mexico for a family wedding, after years of saving points through business travel. Down with Areoplan! I will actively post everyone so you can all get involved also.