Air Canada – Page 3

We were two passengers, Emma Walker and Theresa Leslie on flight AC868 on the 2nd October. Emma uses a wheelchair and we left our wheelchair as we boarded the plane, and were told it would be available as we got off the plane.

The plane flew over Heathrow at 8pm, and after being put in a holding pattern for an hour we landed at 9pm. There was a staircase and bus, no bridge. We had to wait 45 minutes on the plane for a bus. We asked somebody by the staircase where we could pick up the wheelchair and he said it would be on the baggage carousel. Emma then had to walk down the stairs and onto the bus then to the baggage hall, although she normally needs a chair because of her cancer affecting her chest. In the baggage hall we again had to wait until 10:50pm before the carousel started moving. All the baggage had been collected but there was no wheelchair. At 11:20pm I asked at the information desk where the wheelchair was. She said that wheelchairs are delivered on carousels 11 or 12 and they usually arrive much later than normal baggage. We looked at both of those carousels and all the luggage dumped beside them and it wasn't there. At 11:45 we saw it dumped in a corner with no other luggage, not near either of those carousels. We didn't get out of the airport until 00:15 in the end. We arrived and waited in hot, humid conditions with no chairs. This is a disgusting way to treat anybody, but least of all a person with cancer who needs a wheelchair.

I would appreciate a response from you quickly.

Regards,

Theresa Leslie

I was booked on a flight, (ref # 465vbo, ticket # [protected]) scheduled to depart sydney ns enroute to toronto with a connection to edmonton. The flight was delayed from 14:35 until after 21:00 when we finally got off the ground.

Of course myself and others missed our connections. The air canada employee who assisted us at the service desk advised that we would be entitled to delay compensation in the amount of $700 cad and gave us the pamphlet as well as meal and hotel vouchers as we were forced to spend the night in toronto and fly out the next day.

Then my baggage got lost and was missing for three days.

I claimed the delay compensation and was denied with the claim even though it was within air canada control it was a safety issue. The fact that there was no plane available in sydney is a scheduling and inventory issue. Not having enough planes to provide service if they break is not exactly a safety issue.

That is just a loop hole of language in order to get out of paying compensation to people who were very inconvenienced. But clearly in paragraph 4 it indicates that "or required for safety" still entitles passengers to the "standards of treatment.

I expect the matter to be reviewed and I expect to be compensated according to the appr.

Sincerly,

Robert todd ralph

Good day, we would like to open a complaint on a flight experience on September 10, 2023.
The flight was originally planned to be in Toronto on September 10 @ 11:45 a.m. The flight was delayed until September 10 @ 3-3:30 p.m.
The flight was over 7 hours late...
A $15 voucher was all that the passengers were given to buy food, with most food places charging high prices for a meal, $15 was way below the average for a meal.
Below is the flight details:
Booking ID - 3C3W85
Ticket # [protected]
Air Canada 8553
ACA8553 / AC8553
ARRIVED OVER A WEEK AGO
Gate F64
Operating as Jazz 8553
JFK
NEW YORK, NY
YYZ
TORONTO, CANADA
left GATE 7
John F Kennedy Intl - JFK
arrived at GATE F64
Toronto Pearson Int'l - YYZ
SUNDAY 10-SEP-2023
03:31PM EDT
(5 hours 31 minutes late)
SUNDAY 10-SEP-2023
06:59PM EDT
(7 hours 14 minutes late)

it was very annoying arriving in Winnipeg to discover that our bags had been left behind in Montreal, and did not arrive at hotel for 2 days of a 7 day holiday

we had planned to travel and stay at other locations but had to re plan our whole holiday - basically 2 days wasted, we are flying home tomorrow 24/09/2023 so I hope you have the decency to upgrade us

Flight AC1528 was cancelled on sept 16th due to weather. I totally understood the safety in that decision and commend Air Canada for the safety of the passengers. All airlines did the same thing.

This is where issue begins. Automatically rescheduled flight 3 days later. This is brutal. There is nobody at YYZ to speak with at all and they gave us a business card with reservation number. We were 4 hours reaching anyone at air canada. We offered for them to send us ANYWHERE in atlantic canada and we would find our way to Fredericton.

Said they could do nothing as all flights were booked. We looked up flights and there were flights available for $1300. How does Air Canada have no seats available to get passengers home but you can buy one for $1300.

We tried VIA Rail but next train is wednesday sep 20th

We tried renting car but they wanted $1200 to drop car at another location.

Normally we drive to Bangor and fly from there but this time we said lets try air canada and not pay the extra night in a bangor hotel...well big mistake!

Costs 3 nights hotel $250+ =$750...airport hotels wanted $474/ night

Transportation to hotel and back to airport $150

Meals, missed work, and everything you miss out on waiting around at airport not included but substantial.

Air Canada and Pearson Airport need to get their act together.

If you fly Air Canada and especially through Pearson add $1000 to your budget for when you get stranded.

It will be a last option for me to fly Air Canada. YFC please get our carriers back to keep Air Canada honest.

Resolution:

Fly a larger plane into ANY airport in Atlantic Canada Sunday sept 17 to take backlogged passengers in and out of Atlantic Canada that are stranded.

The flight is only a couple of hours. I am sure they could squeeze in a couple of flights to get people home. The money they saved not sending the cancelled flights would offset filling a larger plane. Friends of ours were fortunate to cancel flight and get a porter flight back in to YFC monday.

I am assuming there are more people stranded in Atlantic Canada that need to get out as well.

How is Air Canada in business?

I have already filed a claim three months age, case Number CAS-6357441-B8P5N1 but have not had any contact to date. No one will talk to me or let me know when I can expect to receive my refund for being overcharged on my baggage. Your website advises that the charge is CAD75.00 per bag but I was charged CAD$101.50 per bag when I checked in online - an overcharge of CAD$53.00. My husband had one bag and I had one bag and neither were oversize or overweight. I would appreciate you letting me know what is happening and why no-one has had the courtesy to get back to me. Regards Karen Angove

I asked the Stewardess (longer blond hair, from Quebec) for a cup of coffee in French - Je voudrais une tasse de cafe. She claimed in English from five feet away that there was too much noise to hear me. However, the truth is that she knew I was English and pretended not to understand my French. I repeated my request within two feet but she still pretended not to understand.

My French, with an obvious English accent, is understandable. When I speak the referenced phrase into a translation application, the translation from French into English is perfect - I would like a cup of coffee.

For anyone to have such an attitude toward another person is unpardonable. For an Air Canada crew member, it is grounds for dismissal.

Air Canada caused myself and my party a great deal of difficulty, physical pain for one member, work strain, and financial burden. This took place on August 4, 2023 regarding a flight from Toronto to NYC. We were given misleading and contradictory information from gate agents, sent to multiple incorrect gates, then eventually boarded the plane late. We heard everything from mechanical issues to traffic to weather (of which there was none, in Toronto, looking at weather maps compared with flight path, or in NYC.

We sat on the plane for nearly 2 hours then they announced it would be canceled and took us back to the gate. They then kicked everyone off with little information and told us we had to go back through customs, get our stuff, and leave the airport. We asked no less than 7 employees to help us rebook into a flight that night or early next day and were refused in person assistance and told we have to call their phone line. along with everyone else who is also going through this.

It was infuriating to not be able to speak to a human being in person and explain our situation and need to get on a flight ASAP. There were options for flights, I looked online and we could have been booked on another carrier. But without anyone to speak to we had no choice but to leave and get a hotel until someone could help us over the phone.

We waited for HOURS to reach a rep and were finally sent an email saying we were booked into a flight with to Montreal then to New York. Meaning I would miss a full day of work and my boss had to leave her 81 year old mother to come cover me and also had to pay for a caregiver which is not cheap. We also had booked a direct flight and should have been given another one. We had no choice but to wait and get a hotel and spend that money and money on another meal in Toronto. Then money traveling all day to Montreal and then finally NYC. I had to spend $150 in added expense and then lost a days’ wages.

It’s been a month dealing with them and all they are willing to give is 25% off our next flight. I don’t ever want to fly with them again. I want at least half of my fare back, which still feels insufficient given the horrible experience all the way around. I’m not even mentioning how awful their ground crew in NYC were. They are cheap and rude and take no care into the major inconveniences they create in their passengers’ lives. Their cancelation reason is a lie, but a convenient one because they don’t have to pay for “weather”.

Again, they provided no in person customer assistance, no vouchers, no compassion whatsoever. Just shoving us off to the next person. Which they continue to do in email correspondence.

Dear Sirs,

I flew from Barbados BGI to Toronto Pearson YYZ on 28th April and never received the aeroplan points I tried the online missing points option to which I was told it was not applicable as they were already credited. (They were not !).

I contacted Air Canada and after a lengthy wait was told to contact Aeroplan, which again after a long wait and a long phone call I was told yes I was entitled to the points and that for no real reason they had not been awarded but that I needed to send an email to AirCanada Credits department, I did this on the 12th June 2023 and after 7 weeks it was still not resolved, so I sent another email on 31st July, again I did not receive a reply to which again I sent yet another request on 31st August.

I feel this is shoddy treatment of a customer who has repeatedly had to request missing points.

I would like this to be resolved and compensated for the lengthy wait and time consuming efforts of contacted them and never getting the points so far.

Kind regards

Christopher Acker

Dear Air Canada

We took an Air Canada flight on the 10th of June 2023 from Heathrow to Calgary. Before boarding our flight ( at the check in desk) I was told I could not take my hand luggage on board due to shortage of space on the flight. They said the over head lockers were full and we had to check the bag in. I explained that the bag contained vital medication as I was diabetic. I was told in no uncertain terms I was to empty the bag and put it in a smaller bag. My wife only had her handbag and had no room. The women was rude arrogant and informed me that if I didn’t check my bag, I would not be getting on the flight. We had no choice we had to find room.

I am totally disgusted with the attitude of the said staff member for refusing to allow me to take my medication on board. Also for Air Canada to allow this to happen.

When we boarded the flight there was plenty of room.

I also want to bring your attention to the poor quality of food on board the flight. As this was a long distance flight I expected better. We ended up purchasing sandwiches and snacks pre flight.

Many people did the same. I will never fly air Canada again.

I initially logged this complaint with our tour operator but was told they had no control over Air Canada booking and to contact yourselves. I have never had such poor service in all my years.

Yours faithfully

Paul Merrick

Dear Michael (CEO Air Canada),

I would like to bring to your attention customer service refusal to compensate for Reference # 23NP2F, ticket # [protected] of Zarin Rahman.

I was unable to check-in my sister, Dr. Zarin Rahman (LNU), for her return flight to Toronto from Halifax (AC 617, Aug 28, 2023). Upon calling Air Canada, I was told that her booking was cancelled as she was listed as a no-show on her Aug 22 flight from Toronto (AC 600). This was shocking as she boarded the flight with myself and our party of 9 adults, 2 children and 2 infants. We were denied a re-instatement of her ticket and had to pay $690.14 out of pocket for a new ticket. Air Canada's service desk was not helpful in providing assistance for ensuring her a seat on the plane, despite the fault being entirely Air Canada's.

We demand an investigation and resolutions for the following:

Firstly, into how this unbelievable incident even occurred - that a passenger who boarded the flight was listed as a no-show. This is a major security concern and negatively impacts our confidence in Air Canada.

Secondly, the customer service desk was lacking in the ability to aid us with the urgent concern. As passengers flying in less than 24 hours, we were left in the lurch and unable to speak with any senior members of your team to aid us. We were told that our only option was to buy a new ticket, which would not be reimbursed. Moreover, one of your help desk agents said he could no longer re-issue the ticket when I asked for next steps to have it reimbursed, such as going through Air Canada, insurance or TICO; he then proceeded to hang up. This shows a lack of knowledge, honesty and professionalism.

Thirdly, we demand a more transparent and accessible avenue for customers to be able to reach someone who is capable of providing assistance. Our flight was the next day and our only option was to purchase a new ticket. Your agents said we could submit an email to customer relations (as we are doing now), but there was no guarantee that we would receive a response before our flight the next day. There was no one we could speak with directly who had the authority to address our concern. Moreover, this online portal does not even list a category of "other" in case one's concerns do not fall into your currently predefined categories. Instead, your airline should have urgently resolved the issue by reviewing security footage if necessary to confirm she had boarded the plane (given the notes your agents quoted regarding boarding were not factual), apologized for the error, and reinstated her ticket. At no point did we receive any apologies, acknowledgement or meaningful assistance in how to proceed.

We hope an agreeable resolution can be reached, including reimbursement for the ticket we had to purchase (Reference # 23NP2F, ticket # [protected]), as well as compensation for the inconvenience caused by this situation. I am looking for a full refund of $690.14 plus financial compensation of US$50,000/ as our family vacation of nine adults, two children, and two infants was fully disturbed due to tension and turmoil after the occurrence of such uncertainties.

We urgently await your response.

Sincerely,

Syed Eqbalur Rahman

Ph:[protected]

email:rahmans.[protected]@gmail.com

Dear Air Canada Customer Service,

I hope this email finds you well. I’m writing to express my profound disappointment and frustration with the unfortunate events surrounding the cancellation of our flight on August 27th, from Quebec City.

The most distressing part of this ordeal was the misleading information provided by your ground staff at the Quebec City airport. We were categorically told that all passengers would be eligible for a compensation of $1000 CAD due to the cancellation. However, we have not received any such compensation as of yet.

This cancellation resulted in significant disruptions to our business and personal plans. As a passenger, we trust airlines like Air Canada to honor their commitments and to convey accurate information, especially in unexpected situations like this. The assurance of compensation was a relief to us at that moment, only to realize later that it might have been a false promise.

Furthermore, while I understand that unexpected issues can arise leading to cancellations, the ordeal did not stop at the cancellation. We were rebooked on a flight the following morning, forcing us to incur additional costs. We had to book a hotel room at the last minute, arrange for food, and transportation – all of which were not only unplanned expenses but also a source of undue stress.

To say our experience was unfavorable would be an understatement. We expected better from a renowned airline like Air Canada. I urge you to look into this matter and ensure that passengers are provided with the compensation we were promised. Additionally, I hope measures can be put in place to ensure that such misinformation does not happen in the future, and that better arrangements are made for affected passengers.

Thank you for your attention to this matter. I await your prompt response and a resolution to our concerns.

Sincerely,

Neha Sikri

I, Mrs Noreen Shahid and Miss Zayna Samd were booked to fly from Dubai to Toronto on AC057 on 02 July. The reference for AC was 5M9ETE

On 29 June we were informed that AC057 was cancelled and that we were now booked on AC057 on 01 July.

I accepted it but later was informed that AC057 on 01 Jul was also cancelled and we were then rebooked to travel on AC6799 / AC881 on 01 Jul via Zurich. The transit time in Zurich was 7hours 15 min.

This was not acceptable so my daughter called AC agent in Toronto who rebooked us on 30 June on BA /AC via London.

This was a very traumatic experience and very troublesome as we live in Abu Dhabi and it takes approximately 2 hours to reach Dubai airport.

I had to cancel my plans which I had in Abu Dhabi for the 30June and 01 July and fly out on 30 June early morning.

Also I had to pay extra for the rerouting via London. That was Cad.1400/-.

This was the first time I was travelling on AIr Canada and we had a very bad experience starting our journey.

As though this was not enough we had a very bad experience on the return AC flight from Toronto to Dubai. The flight was delayed for 2 hours and we were left sitting on the flight .

We were travelling back on AC 056 / 20 August 2023. Our seat numbers were 23H and 23K. The entertainment system was not working and as flight was full we had to spend 13+ hours without any entertainment.

When we complained to the crew we were given 2 cards for reimbursement with the following claim codes AAJIFVWKWL and AAJIFURRP9.2

I have always been travelling in Etihad and have never ever encountered such problems. This was my first time to travel in Air Canada and being a reputed airline I was expecting to have an enjoyable journey. However it all turned out to be complete chaos and traumatic.

I hope this will explain my plight and you will look into the matter and compensate both of us for the same.

On August 5, 2023 my wife Mary Kathryn Gibson and I boarded flight AC8114 from Yellowknife to Edmonton. I lost my billfold in the process of deplaning in Edmonton. I was told to contact AC Lost and Found which I did but was told if I left it on the plane, that the plane I was on had already departed. With some flight delays were able to complete our return to Seattle - Booking reference: 3PQVQS. We spent one night in Seattle and the next morning departed for our long drive back to Florida. While driving back we received a voice mail from Air Canada indicating that my billfold had been found and was awaiting pick-up in San Francisco. This is the transcript of the voicemail.

"Hello James this is Augusta calling from Air Canada in San Francisco. You came off of your flight and left your little wallet that has your Travelers ID and some money in (and) your vaccinations card, so you can pick it up at our ticket counter in Terminal 2 on departures level. Okay. Thank you. Bye, Bye."

I immediately returned the call and spoke with Augusta who went over with me what was in the billfold. I told her that we were already driving home from Seattle and asked if the was a way it could be mailed to me at my home address. She told me that there was a process for doing that using Chargerback and I should initiate that via Air Canada's Lost and Found. I was thrilled that it was found and said I would do that and pay any postage fees necessary.

After submitting a claim the only replies I received were statements that Air Canada was "still looking for it."

I was confused and called Augusta back who seemed to indicate that it was still in her office but then exclaimed "it's gone!" without any explanation. I subsequently called her back multiple times and she never answered or returned my calls. I made a revision to my claim when I realized that a $4000 Canadian refund check which had been given to me by Weber Arctic was also in that billfold along with the other items and approximately $300 US. The check was not cashed and Weber Arctic indicated they will re-issue it to me. However the other items are apparently still missing. I remain confused by how and lost item can be found and then lost again while in the possession of Air Canada. I would like a credible explanation for this series of events. We have flown with Air Canada in the past without issue but this has diminished our respect for your services.

[protected]@gmail.com

Lost Report ID [protected]

My name is Sabina Alvina McKee and on the 19 August I was denied boarding on Flight. AC1122 from Saskatoon to Toronto.
As a result I was issued with a voucher for Canadian 2,400.00 which was supposed to have been sent to my party's address but upon my partner ringing on my behalf he was told that there was nothing processed in my name or any paperwork of such detail.
I also furnished the Air Canada worker with my email address, which so far I have received a survey to complete.
What are the next steps to receive my compensation please.
Yours Sincerely
Sabina McKee

I have had my luggage lost when flying from Faro to DFW. I had it taken by TAP in Faro and when I got to Lisbon Air Canada never put it on the plane into Montreal. This was September 12th. I had a man call me from Lisbon and said he had my luggage in October but that he needed to find out who to charge the delivery to and that was the last I heard. I have reached out to Air Canada several times and they will not answer me. I have a reference number but they say its not a good number but when I call in I'm told its all I need AC:[protected] I still haven't heard anything about my claim.

My scheduled departure flight on 15/08/2023 from YDF Deer Lake, Newfoundland was delayed twice. I became aware of the change upon waking the morning of departure and I contacted the 24-hour line to assist me with reconnecting flights. Due to the delays, I would miss my international connection in Vancouver to Sydney Australia and then on to Melbourne. This wasn't just a flight across Canada, it was flying around the world at a premium cost with me travelling business class.

When I explained the situation to the agent on the phone, she said I would have to pay an additional $1400 to get me on another flight or I would have to wait until September 13 for the next available flight. I said it wasn't my fault about the delay and I should be accommodated in getting me home to a paraplegic partner depending on my care. When I asked to speak to a supervisor, she bluntly told me that I would be told the same thing as she did. He came on the phone and was unprofessional, rude and condescending. If I was happy to hand over my credit card, he would happily book a seat. I was questioning why, and he said he didn't have the authority to waive fees, but I could try at the airport ticket counter. He was spelling words and speaking slowly like I couldn't understand or comprehend what he was saying. I hold a master's degree and don't appreciate anyone speaking to me in this manner.

In the end he hung up on me and I had to find another phone number to ring to sort my flights on my own with the help of a lovely representative the second time. Simple fix to rebook and get me out without any mention of a fee. I had to overnight in Vancouver at my own cost and pay a baggage fee twice, but there was no hesitation in Air Canada charging my credit card for upgrades to and from Australia. I wasn't offered any vouchers or booking of a hotel. The flight into Vancouver arrived on the 15.08.23 at 10:00 pm and was departing for Australia on the 16.08.23 at 10:35 pm.

Dear Sir/Madam,

I am writing to you in connection with the above flight on which I was booked to travel on Friday August 11, 2023; with my family for a short holiday in the USA, while visiting Canada. The flight was supposed to depart from Toronto Pearson airport at 4:30pm and arrive at Newark airport at 6:01pm.

I was initially made aware the flight has been delayed by 30 minutes at 12:41pm. I made my way to the airport, with traffic delays causing me to arrive at 2:30pm, well before take-off. The flight was booked months in advance, and all passengers checked in online the prior night, alongside the purchase of two extra checked in luggage for $USD 50.00

Upon arrival, we encountered issues the self-service kiosk, I could not print the tags for the bags to be checked in at the self-service kiosk, and after a few attempts by the staff nearby, We were advised to joined the queue to be served by the counter staff. We stressed the time of our flight, and were assured, there would be no issues, and all would be sorted, however, once at the front of the queue, we were informed that the bags could no longer be checked in. The flight had been further delayed by an hour at this time, and we were asked to go to aisle 15 to get the bags sorted out there. Three of the four passengers took their cabin bags and hand luggage through to security, whilst I stayed back with the remaining luggage at aisle 15. I was then told to repurchase a ticket for a later flight and the extra baggage again, despite the original flight eventually being delayed, taking off 3 hours late.

I had to pay $USD 242.78 (Reference: 2DCVY4) for another flight for the next day. I felt unfairly treated and very stressed. I had to arrange transportation back to my host after being at the airport for over 4 hours. This is a very poor customer experience.

As a result of this disruption, I was unable to be with my wife as she reunited with her sister for the first time in 18 years and was forced to cancel holiday plans made with my daughters in celebration of my eldest’s recent university graduation.

I am writing to request compensation and full refund made for the purchase of a secondary ticket on the condition that time constraints made it impossible for me to check my bags in and make the flight, yet the flight did not take off for hours following.

I look forward to receiving your response.

I have included a copy of both tickets, boarding passes and proof of purchase of the extra luggage.

Yours sincerely,

Solomon kemmy Oluleye

[protected]@yahoo.co.uk

Myself and my wife were at Toronto pearson airport 08/30/2023 flight AC 1628 from YYZ to Fll 5.30pm we arrived at the special request assistance counter requesting a wheel chair no wheel chair till 4.15pm and boarding was at 4.45 pm, the service counter first asked to have our bags to check in for a charge of $32.20 each-which bags are perfect for carry on nut the agent was adamant and refused, secondly when we boarded I am send pics of bag twice the size of ours allowed on the plane as carry on. Do you have double standards for people who need wheelchair assistance then regular people, we are very disappointed

Mohamed Kassamali Aeroplan #[protected] and Azmina Kassamali tel: [protected], [protected]@gmail.com

the orage and blue bags are ours and the two 2 others are other passengers.

Thank you

Henry & Sheila Zubajlo
10200 Kelly Rd.
Walkersville, MD [protected]
August 31, 2023
Air Canada
PO Box 64239, RPO Thorncliffe
Quebec, Calgary T2K6J7
Canada
Ref: Booking Confirmation 430KPB
Ticket # [protected]/[protected]
Aeroplane # [protected]

Reservations made for Air Canada flight from (Logan airport Boston - BOS) to Deer Lake YDF Newfoundland for August 9th. Returning from YDF to Baltimore Washington (BWI) on August 25th 2023. Booking was made for business class complete to the end.

After reservations were made a change of aircraft was made by Air Canada. On the return flight from Toronto to BWI our seats were changed to economy. Numerous attempts were made to correct that error and return us to business class seating to include talking with air Canada agents. When we boarded the plane in Toronto there were many business class empty and available. Why we were unable to get two of these seats is beyond comprehension.

Our trip to Newfoundland on the 9th of August was outstanding in every way. Due to a late departure from Boston to Toronto we were about to miss our flight to Deer Lake. The two agents providing wheelchair service did not hesitate to get us to our departure gate which was a very long distance via required checkpoints on time for us to board the plane. We thanked them and offered a tip which they did not take.

Our return trip from Deer Lake to Toronto was great, from Toronto to Baltimore Washington (BWI) unfortunately was in plain words a disaster. We were still unable to get business class seating from Toronto to BWI. When we arrived at the Toronto airport there was no wheelchairs. Had to ask for assistance. Wheelchair service was the worst. Almost missed our flight and ended up walking a good ways due to no chair available. I have neuropathy and walking any distance can be painful. After constant delays finally reached the gate and boarded the plane. There were approximately seven seats available in business class.

After a lengthy wait at the BWI luggage carousel, realized - No luggage. Made out a report with an agent and went home. Got our luggage delivered the next evening.

Suggest some of your employees need additional training in customer relations. Also would like to know why we were unable to get business class seating as originally requested.

Sincerely,

Henry & Sheila Zubajlo

[protected]@icloud.com