Air Canada
Reviews and Complaints

Flight AC1528 was cancelled on sept 16th due to weather. I totally understood the safety in that decision and commend Air Canada for the safety of the passengers. All airlines did the same thing.

This is where issue begins. Automatically rescheduled flight 3 days later. This is brutal. There is nobody at YYZ to speak with at all and they gave us a business card with reservation number. We were 4 hours reaching anyone at air canada. We offered for them to send us ANYWHERE in atlantic canada and we would find our way to Fredericton.

Said they could do nothing as all flights were booked. We looked up flights and there were flights available for $1300. How does Air Canada have no seats available to get passengers home but you can buy one for $1300.

We tried VIA Rail but next train is wednesday sep 20th

We tried renting car but they wanted $1200 to drop car at another location.

Normally we drive to Bangor and fly from there but this time we said lets try air canada and not pay the extra night in a bangor hotel...well big mistake!

Costs 3 nights hotel $250+ =$750...airport hotels wanted $474/ night

Transportation to hotel and back to airport $150

Meals, missed work, and everything you miss out on waiting around at airport not included but substantial.

Air Canada and Pearson Airport need to get their act together.

If you fly Air Canada and especially through Pearson add $1000 to your budget for when you get stranded.

It will be a last option for me to fly Air Canada. YFC please get our carriers back to keep Air Canada honest.

Resolution:

Fly a larger plane into ANY airport in Atlantic Canada Sunday sept 17 to take backlogged passengers in and out of Atlantic Canada that are stranded.

The flight is only a couple of hours. I am sure they could squeeze in a couple of flights to get people home. The money they saved not sending the cancelled flights would offset filling a larger plane. Friends of ours were fortunate to cancel flight and get a porter flight back in to YFC monday.

I am assuming there are more people stranded in Atlantic Canada that need to get out as well.

How is Air Canada in business?

I have already filed a claim three months age, case Number CAS-6357441-B8P5N1 but have not had any contact to date. No one will talk to me or let me know when I can expect to receive my refund for being overcharged on my baggage. Your website advises that the charge is CAD75.00 per bag but I was charged CAD$101.50 per bag when I checked in online - an overcharge of CAD$53.00. My husband had one bag and I had one bag and neither were oversize or overweight. I would appreciate you letting me know what is happening and why no-one has had the courtesy to get back to me. Regards Karen Angove

I asked the Stewardess (longer blond hair, from Quebec) for a cup of coffee in French - Je voudrais une tasse de cafe. She claimed in English from five feet away that there was too much noise to hear me. However, the truth is that she knew I was English and pretended not to understand my French. I repeated my request within two feet but she still pretended not to understand.

My French, with an obvious English accent, is understandable. When I speak the referenced phrase into a translation application, the translation from French into English is perfect - I would like a cup of coffee.

For anyone to have such an attitude toward another person is unpardonable. For an Air Canada crew member, it is grounds for dismissal.

Air Canada caused myself and my party a great deal of difficulty, physical pain for one member, work strain, and financial burden. This took place on August 4, 2023 regarding a flight from Toronto to NYC. We were given misleading and contradictory information from gate agents, sent to multiple incorrect gates, then eventually boarded the plane late. We heard everything from mechanical issues to traffic to weather (of which there was none, in Toronto, looking at weather maps compared with flight path, or in NYC.

We sat on the plane for nearly 2 hours then they announced it would be canceled and took us back to the gate. They then kicked everyone off with little information and told us we had to go back through customs, get our stuff, and leave the airport. We asked no less than 7 employees to help us rebook into a flight that night or early next day and were refused in person assistance and told we have to call their phone line. along with everyone else who is also going through this.

It was infuriating to not be able to speak to a human being in person and explain our situation and need to get on a flight ASAP. There were options for flights, I looked online and we could have been booked on another carrier. But without anyone to speak to we had no choice but to leave and get a hotel until someone could help us over the phone.

We waited for HOURS to reach a rep and were finally sent an email saying we were booked into a flight with to Montreal then to New York. Meaning I would miss a full day of work and my boss had to leave her 81 year old mother to come cover me and also had to pay for a caregiver which is not cheap. We also had booked a direct flight and should have been given another one. We had no choice but to wait and get a hotel and spend that money and money on another meal in Toronto. Then money traveling all day to Montreal and then finally NYC. I had to spend $150 in added expense and then lost a days’ wages.

It’s been a month dealing with them and all they are willing to give is 25% off our next flight. I don’t ever want to fly with them again. I want at least half of my fare back, which still feels insufficient given the horrible experience all the way around. I’m not even mentioning how awful their ground crew in NYC were. They are cheap and rude and take no care into the major inconveniences they create in their passengers’ lives. Their cancelation reason is a lie, but a convenient one because they don’t have to pay for “weather”.

Again, they provided no in person customer assistance, no vouchers, no compassion whatsoever. Just shoving us off to the next person. Which they continue to do in email correspondence.

Dear Sirs,

I flew from Barbados BGI to Toronto Pearson YYZ on 28th April and never received the aeroplan points I tried the online missing points option to which I was told it was not applicable as they were already credited. (They were not !).

I contacted Air Canada and after a lengthy wait was told to contact Aeroplan, which again after a long wait and a long phone call I was told yes I was entitled to the points and that for no real reason they had not been awarded but that I needed to send an email to AirCanada Credits department, I did this on the 12th June 2023 and after 7 weeks it was still not resolved, so I sent another email on 31st July, again I did not receive a reply to which again I sent yet another request on 31st August.

I feel this is shoddy treatment of a customer who has repeatedly had to request missing points.

I would like this to be resolved and compensated for the lengthy wait and time consuming efforts of contacted them and never getting the points so far.

Kind regards

Christopher Acker

Dear Air Canada

We took an Air Canada flight on the 10th of June 2023 from Heathrow to Calgary. Before boarding our flight ( at the check in desk) I was told I could not take my hand luggage on board due to shortage of space on the flight. They said the over head lockers were full and we had to check the bag in. I explained that the bag contained vital medication as I was diabetic. I was told in no uncertain terms I was to empty the bag and put it in a smaller bag. My wife only had her handbag and had no room. The women was rude arrogant and informed me that if I didn’t check my bag, I would not be getting on the flight. We had no choice we had to find room.

I am totally disgusted with the attitude of the said staff member for refusing to allow me to take my medication on board. Also for Air Canada to allow this to happen.

When we boarded the flight there was plenty of room.

I also want to bring your attention to the poor quality of food on board the flight. As this was a long distance flight I expected better. We ended up purchasing sandwiches and snacks pre flight.

Many people did the same. I will never fly air Canada again.

I initially logged this complaint with our tour operator but was told they had no control over Air Canada booking and to contact yourselves. I have never had such poor service in all my years.

Yours faithfully

Paul Merrick

Dear Michael (CEO Air Canada),

I would like to bring to your attention customer service refusal to compensate for Reference # 23NP2F, ticket # [protected] of Zarin Rahman.

I was unable to check-in my sister, Dr. Zarin Rahman (LNU), for her return flight to Toronto from Halifax (AC 617, Aug 28, 2023). Upon calling Air Canada, I was told that her booking was cancelled as she was listed as a no-show on her Aug 22 flight from Toronto (AC 600). This was shocking as she boarded the flight with myself and our party of 9 adults, 2 children and 2 infants. We were denied a re-instatement of her ticket and had to pay $690.14 out of pocket for a new ticket. Air Canada's service desk was not helpful in providing assistance for ensuring her a seat on the plane, despite the fault being entirely Air Canada's.

We demand an investigation and resolutions for the following:

Firstly, into how this unbelievable incident even occurred - that a passenger who boarded the flight was listed as a no-show. This is a major security concern and negatively impacts our confidence in Air Canada.

Secondly, the customer service desk was lacking in the ability to aid us with the urgent concern. As passengers flying in less than 24 hours, we were left in the lurch and unable to speak with any senior members of your team to aid us. We were told that our only option was to buy a new ticket, which would not be reimbursed. Moreover, one of your help desk agents said he could no longer re-issue the ticket when I asked for next steps to have it reimbursed, such as going through Air Canada, insurance or TICO; he then proceeded to hang up. This shows a lack of knowledge, honesty and professionalism.

Thirdly, we demand a more transparent and accessible avenue for customers to be able to reach someone who is capable of providing assistance. Our flight was the next day and our only option was to purchase a new ticket. Your agents said we could submit an email to customer relations (as we are doing now), but there was no guarantee that we would receive a response before our flight the next day. There was no one we could speak with directly who had the authority to address our concern. Moreover, this online portal does not even list a category of "other" in case one's concerns do not fall into your currently predefined categories. Instead, your airline should have urgently resolved the issue by reviewing security footage if necessary to confirm she had boarded the plane (given the notes your agents quoted regarding boarding were not factual), apologized for the error, and reinstated her ticket. At no point did we receive any apologies, acknowledgement or meaningful assistance in how to proceed.

We hope an agreeable resolution can be reached, including reimbursement for the ticket we had to purchase (Reference # 23NP2F, ticket # [protected]), as well as compensation for the inconvenience caused by this situation. I am looking for a full refund of $690.14 plus financial compensation of US$50,000/ as our family vacation of nine adults, two children, and two infants was fully disturbed due to tension and turmoil after the occurrence of such uncertainties.

We urgently await your response.

Sincerely,

Syed Eqbalur Rahman

Ph:[protected]

email:rahmans.[protected]@gmail.com

Dear Air Canada Customer Service,

I hope this email finds you well. I’m writing to express my profound disappointment and frustration with the unfortunate events surrounding the cancellation of our flight on August 27th, from Quebec City.

The most distressing part of this ordeal was the misleading information provided by your ground staff at the Quebec City airport. We were categorically told that all passengers would be eligible for a compensation of $1000 CAD due to the cancellation. However, we have not received any such compensation as of yet.

This cancellation resulted in significant disruptions to our business and personal plans. As a passenger, we trust airlines like Air Canada to honor their commitments and to convey accurate information, especially in unexpected situations like this. The assurance of compensation was a relief to us at that moment, only to realize later that it might have been a false promise.

Furthermore, while I understand that unexpected issues can arise leading to cancellations, the ordeal did not stop at the cancellation. We were rebooked on a flight the following morning, forcing us to incur additional costs. We had to book a hotel room at the last minute, arrange for food, and transportation – all of which were not only unplanned expenses but also a source of undue stress.

To say our experience was unfavorable would be an understatement. We expected better from a renowned airline like Air Canada. I urge you to look into this matter and ensure that passengers are provided with the compensation we were promised. Additionally, I hope measures can be put in place to ensure that such misinformation does not happen in the future, and that better arrangements are made for affected passengers.

Thank you for your attention to this matter. I await your prompt response and a resolution to our concerns.

Sincerely,

Neha Sikri

I, Mrs Noreen Shahid and Miss Zayna Samd were booked to fly from Dubai to Toronto on AC057 on 02 July. The reference for AC was 5M9ETE

On 29 June we were informed that AC057 was cancelled and that we were now booked on AC057 on 01 July.

I accepted it but later was informed that AC057 on 01 Jul was also cancelled and we were then rebooked to travel on AC6799 / AC881 on 01 Jul via Zurich. The transit time in Zurich was 7hours 15 min.

This was not acceptable so my daughter called AC agent in Toronto who rebooked us on 30 June on BA /AC via London.

This was a very traumatic experience and very troublesome as we live in Abu Dhabi and it takes approximately 2 hours to reach Dubai airport.

I had to cancel my plans which I had in Abu Dhabi for the 30June and 01 July and fly out on 30 June early morning.

Also I had to pay extra for the rerouting via London. That was Cad.1400/-.

This was the first time I was travelling on AIr Canada and we had a very bad experience starting our journey.

As though this was not enough we had a very bad experience on the return AC flight from Toronto to Dubai. The flight was delayed for 2 hours and we were left sitting on the flight .

We were travelling back on AC 056 / 20 August 2023. Our seat numbers were 23H and 23K. The entertainment system was not working and as flight was full we had to spend 13+ hours without any entertainment.

When we complained to the crew we were given 2 cards for reimbursement with the following claim codes AAJIFVWKWL and AAJIFURRP9.2

I have always been travelling in Etihad and have never ever encountered such problems. This was my first time to travel in Air Canada and being a reputed airline I was expecting to have an enjoyable journey. However it all turned out to be complete chaos and traumatic.

I hope this will explain my plight and you will look into the matter and compensate both of us for the same.

On August 5, 2023 my wife Mary Kathryn Gibson and I boarded flight AC8114 from Yellowknife to Edmonton. I lost my billfold in the process of deplaning in Edmonton. I was told to contact AC Lost and Found which I did but was told if I left it on the plane, that the plane I was on had already departed. With some flight delays were able to complete our return to Seattle - Booking reference: 3PQVQS. We spent one night in Seattle and the next morning departed for our long drive back to Florida. While driving back we received a voice mail from Air Canada indicating that my billfold had been found and was awaiting pick-up in San Francisco. This is the transcript of the voicemail.

"Hello James this is Augusta calling from Air Canada in San Francisco. You came off of your flight and left your little wallet that has your Travelers ID and some money in (and) your vaccinations card, so you can pick it up at our ticket counter in Terminal 2 on departures level. Okay. Thank you. Bye, Bye."

I immediately returned the call and spoke with Augusta who went over with me what was in the billfold. I told her that we were already driving home from Seattle and asked if the was a way it could be mailed to me at my home address. She told me that there was a process for doing that using Chargerback and I should initiate that via Air Canada's Lost and Found. I was thrilled that it was found and said I would do that and pay any postage fees necessary.

After submitting a claim the only replies I received were statements that Air Canada was "still looking for it."

I was confused and called Augusta back who seemed to indicate that it was still in her office but then exclaimed "it's gone!" without any explanation. I subsequently called her back multiple times and she never answered or returned my calls. I made a revision to my claim when I realized that a $4000 Canadian refund check which had been given to me by Weber Arctic was also in that billfold along with the other items and approximately $300 US. The check was not cashed and Weber Arctic indicated they will re-issue it to me. However the other items are apparently still missing. I remain confused by how and lost item can be found and then lost again while in the possession of Air Canada. I would like a credible explanation for this series of events. We have flown with Air Canada in the past without issue but this has diminished our respect for your services.

[protected]@gmail.com

Lost Report ID [protected]

My name is Sabina Alvina McKee and on the 19 August I was denied boarding on Flight. AC1122 from Saskatoon to Toronto.
As a result I was issued with a voucher for Canadian 2,400.00 which was supposed to have been sent to my party's address but upon my partner ringing on my behalf he was told that there was nothing processed in my name or any paperwork of such detail.
I also furnished the Air Canada worker with my email address, which so far I have received a survey to complete.
What are the next steps to receive my compensation please.
Yours Sincerely
Sabina McKee

I have had my luggage lost when flying from Faro to DFW. I had it taken by TAP in Faro and when I got to Lisbon Air Canada never put it on the plane into Montreal. This was September 12th. I had a man call me from Lisbon and said he had my luggage in October but that he needed to find out who to charge the delivery to and that was the last I heard. I have reached out to Air Canada several times and they will not answer me. I have a reference number but they say its not a good number but when I call in I'm told its all I need AC:[protected] I still haven't heard anything about my claim.

My scheduled departure flight on 15/08/2023 from YDF Deer Lake, Newfoundland was delayed twice. I became aware of the change upon waking the morning of departure and I contacted the 24-hour line to assist me with reconnecting flights. Due to the delays, I would miss my international connection in Vancouver to Sydney Australia and then on to Melbourne. This wasn't just a flight across Canada, it was flying around the world at a premium cost with me travelling business class.

When I explained the situation to the agent on the phone, she said I would have to pay an additional $1400 to get me on another flight or I would have to wait until September 13 for the next available flight. I said it wasn't my fault about the delay and I should be accommodated in getting me home to a paraplegic partner depending on my care. When I asked to speak to a supervisor, she bluntly told me that I would be told the same thing as she did. He came on the phone and was unprofessional, rude and condescending. If I was happy to hand over my credit card, he would happily book a seat. I was questioning why, and he said he didn't have the authority to waive fees, but I could try at the airport ticket counter. He was spelling words and speaking slowly like I couldn't understand or comprehend what he was saying. I hold a master's degree and don't appreciate anyone speaking to me in this manner.

In the end he hung up on me and I had to find another phone number to ring to sort my flights on my own with the help of a lovely representative the second time. Simple fix to rebook and get me out without any mention of a fee. I had to overnight in Vancouver at my own cost and pay a baggage fee twice, but there was no hesitation in Air Canada charging my credit card for upgrades to and from Australia. I wasn't offered any vouchers or booking of a hotel. The flight into Vancouver arrived on the 15.08.23 at 10:00 pm and was departing for Australia on the 16.08.23 at 10:35 pm.

Dear Sir/Madam,

I am writing to you in connection with the above flight on which I was booked to travel on Friday August 11, 2023; with my family for a short holiday in the USA, while visiting Canada. The flight was supposed to depart from Toronto Pearson airport at 4:30pm and arrive at Newark airport at 6:01pm.

I was initially made aware the flight has been delayed by 30 minutes at 12:41pm. I made my way to the airport, with traffic delays causing me to arrive at 2:30pm, well before take-off. The flight was booked months in advance, and all passengers checked in online the prior night, alongside the purchase of two extra checked in luggage for $USD 50.00

Upon arrival, we encountered issues the self-service kiosk, I could not print the tags for the bags to be checked in at the self-service kiosk, and after a few attempts by the staff nearby, We were advised to joined the queue to be served by the counter staff. We stressed the time of our flight, and were assured, there would be no issues, and all would be sorted, however, once at the front of the queue, we were informed that the bags could no longer be checked in. The flight had been further delayed by an hour at this time, and we were asked to go to aisle 15 to get the bags sorted out there. Three of the four passengers took their cabin bags and hand luggage through to security, whilst I stayed back with the remaining luggage at aisle 15. I was then told to repurchase a ticket for a later flight and the extra baggage again, despite the original flight eventually being delayed, taking off 3 hours late.

I had to pay $USD 242.78 (Reference: 2DCVY4) for another flight for the next day. I felt unfairly treated and very stressed. I had to arrange transportation back to my host after being at the airport for over 4 hours. This is a very poor customer experience.

As a result of this disruption, I was unable to be with my wife as she reunited with her sister for the first time in 18 years and was forced to cancel holiday plans made with my daughters in celebration of my eldest’s recent university graduation.

I am writing to request compensation and full refund made for the purchase of a secondary ticket on the condition that time constraints made it impossible for me to check my bags in and make the flight, yet the flight did not take off for hours following.

I look forward to receiving your response.

I have included a copy of both tickets, boarding passes and proof of purchase of the extra luggage.

Yours sincerely,

Solomon kemmy Oluleye

[protected]@yahoo.co.uk

Myself and my wife were at Toronto pearson airport 08/30/2023 flight AC 1628 from YYZ to Fll 5.30pm we arrived at the special request assistance counter requesting a wheel chair no wheel chair till 4.15pm and boarding was at 4.45 pm, the service counter first asked to have our bags to check in for a charge of $32.20 each-which bags are perfect for carry on nut the agent was adamant and refused, secondly when we boarded I am send pics of bag twice the size of ours allowed on the plane as carry on. Do you have double standards for people who need wheelchair assistance then regular people, we are very disappointed

Mohamed Kassamali Aeroplan #[protected] and Azmina Kassamali tel: [protected], [protected]@gmail.com

the orage and blue bags are ours and the two 2 others are other passengers.

Thank you

Henry & Sheila Zubajlo
10200 Kelly Rd.
Walkersville, MD [protected]
August 31, 2023
Air Canada
PO Box 64239, RPO Thorncliffe
Quebec, Calgary T2K6J7
Canada
Ref: Booking Confirmation 430KPB
Ticket # [protected]/[protected]
Aeroplane # [protected]

Reservations made for Air Canada flight from (Logan airport Boston - BOS) to Deer Lake YDF Newfoundland for August 9th. Returning from YDF to Baltimore Washington (BWI) on August 25th 2023. Booking was made for business class complete to the end.

After reservations were made a change of aircraft was made by Air Canada. On the return flight from Toronto to BWI our seats were changed to economy. Numerous attempts were made to correct that error and return us to business class seating to include talking with air Canada agents. When we boarded the plane in Toronto there were many business class empty and available. Why we were unable to get two of these seats is beyond comprehension.

Our trip to Newfoundland on the 9th of August was outstanding in every way. Due to a late departure from Boston to Toronto we were about to miss our flight to Deer Lake. The two agents providing wheelchair service did not hesitate to get us to our departure gate which was a very long distance via required checkpoints on time for us to board the plane. We thanked them and offered a tip which they did not take.

Our return trip from Deer Lake to Toronto was great, from Toronto to Baltimore Washington (BWI) unfortunately was in plain words a disaster. We were still unable to get business class seating from Toronto to BWI. When we arrived at the Toronto airport there was no wheelchairs. Had to ask for assistance. Wheelchair service was the worst. Almost missed our flight and ended up walking a good ways due to no chair available. I have neuropathy and walking any distance can be painful. After constant delays finally reached the gate and boarded the plane. There were approximately seven seats available in business class.

After a lengthy wait at the BWI luggage carousel, realized - No luggage. Made out a report with an agent and went home. Got our luggage delivered the next evening.

Suggest some of your employees need additional training in customer relations. Also would like to know why we were unable to get business class seating as originally requested.

Sincerely,

Henry & Sheila Zubajlo

[protected]@icloud.com

Im very disappointed with the service I received from air canada flying back from delhi - rude crew, who didn't bother to answer properly simply with yes or no or just nodding, seems like the gentleman (part of air canada crew) on my flight was super racist towards the indians, ac51 on 21 aug2023. Even if he speaks french - I would have replied by knowing what accent he has but he was just answering by nodding or racist gestures.

I received stale dry food no one ate among 5 of us, I spent 13000 dollars for the tickets but I should have used some other airline instead I could have pleasant experience, the seat for my husband was broken, I have a picture of it, if needed. Each time a crew member was passing with food or drinks it was hitting his chair,

Thirdly, after all these scenarios, there was more harassment - my 5 bags were delayed which I received after 48 hours, all of my stuff was in there that was needed casually by my kids, which I couldnt retrieve because of the delay.

When I called the service I was told that the bags will arrive shortly but poor customer service, people who are paying to aircanada should get a good customer service atleast.

Dear sir/madam or Supervisor or manager or Air Canada CEO,

To Whom It May Concern:

Good afternoon,

Please refer to the messages below and help me in listening our concerns and difficulties. I have made 10 plus calls and spoke with many customer service representatives. They asked me to hold and dropped the calls.

Today 08/18/2023, I called CheapO air and s/w Meill, he transferred the calls to Noel. He stated to call Air Canada directly and request for refund. I told them that I have requested for refund over a month ago but did not receive a call yet. I was told that someone will call you soon but that was over a month ago.

I have called Air Canada today 08/18/2023 at 2: 30 pm, and s/w Stessi. I have provided her the booking number, air Canada number 3YJKIO, but she stated she cannot help further. I asked her to talk to her supervisor or manager, but she said no one is available to talk now. She said someone will call me within 24 hours. Same thing was said over a month ago, but I have never a call yet.

As we faced a very RUDE customer service person at Pittsburgh as well as Toronto airport and we (including my kids) suffered a lot due to lack of communication from them about the plane delay, no answers to our questions. The Air Canada customer service at the gate area at Pittsburgh assured us that the plane will come at 7 pm, as we had scheduled flight for 6:40 pm. She kept changing the schedule to 7:35 pm, 8:15 pm,...something...something and finally said they are boarding the plane at Toronto and the plane will be here soon. It was already past 10 10 at Pittsburgh and she did not know what to answer about the status of the plane.

We were supposed to board at 10 pm at Toronto for Calgary but we were still at Pittsburgh.

Before we boarded finally at Pitsburgh after 10 pm, I asked whether there will be fooding and lodging arranged there at Toronto. She assured me that they will arrange everything there at Toronto when you arrive. I even told her let's make sure now, otherwise we might get in problem there. She stated I already let them know, not sure whether she did or not?

When we reached at Toronto airport, it was past 12 am and my three kids were crying for hunger. When I approached the Air Canada desk (two ladies, one local, one Indian descendent looking and one Indian descendent man) were there. When I asked for the status of our hotel and food, they said no. All hotels were booked and we can't help you guys. When I mentioned that the Pittsburgh customer service lady already called you, she said no, we don't have time to help you, we can't help. They shot out the light and left for the shift, unattended. there were other people also asking for the same, but they neglected all.

I have a question to supervisor or Manager or CEO, how you guys run this huge company with this kind of customer service? Are you not reliable on the liability of the customer? Is this a good practice? Is this the good customer service? Are you (upper level) person know about this kind of customer services? Is this the first time you are listening from me or there are other travelers like me complained you before? Do you have a complaint depart? Did you make any Incident Report about it? If yes, did you work on minimizing this kind of mistakes? Do we have the right to ask for the help? Do you guys only change the passengers and does not attend or help them when they need help?

I am looking for the answers please!

So, we were supposed to reach Calgary the same morning to attend the religious and cultural events, we badly missed to attend with families. Did you think that we suffer a lot due to the negligence of your working people?

We suffered physically, mentally and emotionally, when we were ill-treated at the airports. My kids suffered a lot and got sick too due to bad experiences as well as for not having proper schedule, bad customer service, no food or lodging arranged, and finally not been able to attend our religious and cultural events. Did you realize and think for it?

Therefore, I have asked to refund the money from Pittsburgh to Totonto.

I hope your investigating department investigate it and try to reimburse the amounts we spent during that unprofessional customer services. Also, hope this letter finds your company to an idea about the ways how to manage better in customer services department. Let no passenger will suffer like us in the near future.

I would like to hear from the upper level personal regarding the management of our proposed refundable amounts soon.

I will be waiting to hear from your company soon.

Please feel free to call me at [protected] (direct) or email at [protected]@yahoo.com. I will be happy to answer any questions.

Thank you for listening my concerns.

Tika R. Sapkota

Ph: [protected]

Please make these as your reference from my earlier Communication:

Hello sir/madam,

Thank you for the reply. As we had planned for our religious trip, we were supposed to reach Calgary the same night to reunite with the family members for a mandatory religious ceremony.

As such, we devoted our time with small kids and the way the customer service involved at the Pittsburgh Airport was not fair. They did not update us till the last hours as well as what has been happening for the delay. Otherwise, we could have booked another airline to reach our destination on time, so as not to miss our religious ceremony. The flight was scheduled at 6:40 pm at Pittsburgh International Airport but it did not depart quarter past 10 pm. We were supposed to board the plane at Toronto at 10 pm and reach the destination on time.

When we asked the customer service at Pittsburgh airport about the hotel and fooding at Toronto, one lady stated they will arrange everything when you reach Toronto. But,when we reached Toronto, it was 12 am and when we approached the Air Canada ticketing/Customer service, there were three people (two female and one male). We waited in line to get the information but the lady (in a rude voice shouted saying we had nothing to do with the delay, we don't have any hotel nor fooding arranged). When I requested to listen to whatever the lady at Pittsburgh airport told us but she did not want to listen to it. We had three small kids waiting in the line that time and they did not eat for 10 hours already. My kids started crying saying " why don't you ask them about food or a hotel to sleep in as we are so hungry and tired. Why can't they listen to you dad." I was spellbound listening to my small kids voice and requested the lady with Indian Descendant, but she left unattended. When I requested her to talk to your Supervisor or Manager, she shouted we are done for the shift and no one is available to help you. Perhaps someone from another shift will come and help you later. All of the customer service staff left unattended and there were many more people waiting in the lines.

No one came for 30 to 45 minutes and all the lights at the customer service desk were off. It was over 1 am in the morning and kids were crying of hunger and tiredness.

I have approached a security person nearby but he stated " I don't know how their system works but you can call Air Canada and request for all of your refunds. They must refund all of your money and I can see you have small kids, they are hungry and tired and sleepy. They don't have any hotels available around. I can't help you more, but there is a Seven 11 store downstairs, please have something for your hungry kids and I think you might get chairs to sit in region 15 on the other side of this building.

We had some limited snacks from the store and went to the chair to have them rest. Hardly chairs were available and we just sat on the chairs for the rest of the morning. The place is unattended and how does Air Canada function and help their customers? All my kids got sick due to these activities as well as the sitting environment at the airport and no one attended us checking whether we are doing okay or not.

I have called ample times to Air Canada to inform and file complaints but no one was available to take the calls? Why did you guys write 24/7 customer services? I called and spoke with CheapO Air on 07/06/2023 (our booking website), but a person stated that you can call Air Canada and ask for a full refund.

As I mentioned above, we had a very Bad experience with Air Canada, Customer Services, and overall dealing with the person at the airport. All of our travel time and religious ceremony were messed up due to negligence of Air Canada and most of my kids were sick due to not having fooding ot lodging at the Toronto airport. I have requested calls from Supervisor or Manager, but they have not called yet. Why did they not call the customers? They just want money to be collected as fare and never attend the customers?

I want Air Canada airlines supervisor or Manager or CEO to investigate these above stated negligence activities and get me back within 3 days. Please have someone call me if you have any questions or concerns.

I will be waiting to hear from Air Canada ASAP.

Note: I want to request for all of my fares to be refunded too. I think the CEO must act immediately to identify the cause regarding the problems with the customer Services and improve the customer services relations as otherwise how we people believe and travel through Air canada. How does the ticketing/customer service personnel act in that way? I hope we will hear back as soon as possible.

Thank you.

Sincerely,

TIKA R. SAPKOTA

BLS/CPR AND FIRST AID INSTRUCTOR

PITTSBURGH, PA.

'A candle loses nothing by lighting another candle' -James Keller

I, Mrs Noreen Shahid and Miss Zayna Samd were booked to fly from Dubai to Toronto on AC057 on 02 July. The reference for AC was 5M9ETE

On 29 June we were informed that AC057 was cancelled and that we were now booked on AC057 on 01 July.

I accepted it but later was informed that AC057 on 01 Jul was also cancelled and we were then rebooked to travel on AC6799 / AC881 on 01 Jul via Zurich. The transit time in Zurich was 7hours 15 min.

This was not acceptable so my daughter called AC agent in Toronto who rebooked us on 30 June on BA /AC via London.

This was a very traumatic experience and very troublesome as we live in Abu Dhabi and it takes approximately 2 hours to reach Dubai airport.

I had to cancel my plans which I had in Abu Dhabi for the 30June and 01 July and fly out on 30 June early morning.

Also I had to pay extra for the rerouting via London. That was Cad.1400/-.

This was the first time I was travelling on AIr Canada and we had a very bad experience starting our journey.

As though this was not enough we had a very bad experience on the return AC flight from Toronto to Dubai. The flight was delayed for 2 hours and we were left sitting on the flight .

We were travelling back on AC 056 / 20 August 2023. Our seat numbers were 23H and 23K. The entertainment system was not working and as flight was full we had to spend 13+ hours without any entertainment.

When we complained to the crew we were given 2 cards for reimbursement with the following claim codes AAJIFVWKWL and AAJIFURRP9.2

I have always been travelling in Etihad and have never ever encountered such problems. This was my first time to travel in Air Canada and being a reputed airline I was expecting to have an enjoyable journey. However it all turned out to be complete chaos and traumatic.

I hope this will explain my plight and you will look into the matter and compensate both of us for the same.

I flew from Toronto to Heathrow on 6/7th August. My husband and I flew business class. Fantastic experience. Staff we superb. But on arrival at Heathrow 3 cases arrived in the first 20 off the plane, then we stood for over an hour until nobody left and the belt stop. 1 case missing. Tried reporting at the airport phone kept cutting off. Tried ringing when I arrived home phone not answered. So have report on your missing bags option on line. Three weeks later I would expect some sort of progress. Fight No. AC845. Due to leave Toronto 18.35. Case receipt no [protected]. Black fabric John Lewis zipped containing gifts from my trip to Alaska and BC so unlikely to be able to replace these from my trip of a 'Life Time'. I await your comments please. Thank you for your input in advance