Air Canada

I have already filed a claim three months age, case Number CAS-6357441-B8P5N1 but have not had any contact to date. No one will talk to me or let me know when I can expect to receive my refund for being overcharged on my baggage. Your website advises that the charge is CAD75.00 per bag but I was charged CAD$101.50 per bag when I checked in online - an overcharge of CAD$53.00. My husband had one bag and I had one bag and neither were oversize or overweight. I would appreciate you letting me know what is happening and why no-one has had the courtesy to get back to me. Regards Karen Angove

I asked the Stewardess (longer blond hair, from Quebec) for a cup of coffee in French - Je voudrais une tasse de cafe. She claimed in English from five feet away that there was too much noise to hear me. However, the truth is that she knew I was English and pretended not to understand my French. I repeated my request within two feet but she still pretended not to understand.

My French, with an obvious English accent, is understandable. When I speak the referenced phrase into a translation application, the translation from French into English is perfect - I would like a cup of coffee.

For anyone to have such an attitude toward another person is unpardonable. For an Air Canada crew member, it is grounds for dismissal.

Dear Sirs,

I flew from Barbados BGI to Toronto Pearson YYZ on 28th April and never received the aeroplan points I tried the online missing points option to which I was told it was not applicable as they were already credited. (They were not !).

I contacted Air Canada and after a lengthy wait was told to contact Aeroplan, which again after a long wait and a long phone call I was told yes I was entitled to the points and that for no real reason they had not been awarded but that I needed to send an email to AirCanada Credits department, I did this on the 12th June 2023 and after 7 weeks it was still not resolved, so I sent another email on 31st July, again I did not receive a reply to which again I sent yet another request on 31st August.

I feel this is shoddy treatment of a customer who has repeatedly had to request missing points.

I would like this to be resolved and compensated for the lengthy wait and time consuming efforts of contacted them and never getting the points so far.

Kind regards

Christopher Acker

I, Mrs Noreen Shahid and Miss Zayna Samd were booked to fly from Dubai to Toronto on AC057 on 02 July. The reference for AC was 5M9ETE

On 29 June we were informed that AC057 was cancelled and that we were now booked on AC057 on 01 July.

I accepted it but later was informed that AC057 on 01 Jul was also cancelled and we were then rebooked to travel on AC6799 / AC881 on 01 Jul via Zurich. The transit time in Zurich was 7hours 15 min.

This was not acceptable so my daughter called AC agent in Toronto who rebooked us on 30 June on BA /AC via London.

This was a very traumatic experience and very troublesome as we live in Abu Dhabi and it takes approximately 2 hours to reach Dubai airport.

I had to cancel my plans which I had in Abu Dhabi for the 30June and 01 July and fly out on 30 June early morning.

Also I had to pay extra for the rerouting via London. That was Cad.1400/-.

This was the first time I was travelling on AIr Canada and we had a very bad experience starting our journey.

As though this was not enough we had a very bad experience on the return AC flight from Toronto to Dubai. The flight was delayed for 2 hours and we were left sitting on the flight .

We were travelling back on AC 056 / 20 August 2023. Our seat numbers were 23H and 23K. The entertainment system was not working and as flight was full we had to spend 13+ hours without any entertainment.

When we complained to the crew we were given 2 cards for reimbursement with the following claim codes AAJIFVWKWL and AAJIFURRP9.2

I have always been travelling in Etihad and have never ever encountered such problems. This was my first time to travel in Air Canada and being a reputed airline I was expecting to have an enjoyable journey. However it all turned out to be complete chaos and traumatic.

I hope this will explain my plight and you will look into the matter and compensate both of us for the same.

My name is Sabina Alvina McKee and on the 19 August I was denied boarding on Flight. AC1122 from Saskatoon to Toronto.
As a result I was issued with a voucher for Canadian 2,400.00 which was supposed to have been sent to my party's address but upon my partner ringing on my behalf he was told that there was nothing processed in my name or any paperwork of such detail.
I also furnished the Air Canada worker with my email address, which so far I have received a survey to complete.
What are the next steps to receive my compensation please.
Yours Sincerely
Sabina McKee

I have had my luggage lost when flying from Faro to DFW. I had it taken by TAP in Faro and when I got to Lisbon Air Canada never put it on the plane into Montreal. This was September 12th. I had a man call me from Lisbon and said he had my luggage in October but that he needed to find out who to charge the delivery to and that was the last I heard. I have reached out to Air Canada several times and they will not answer me. I have a reference number but they say its not a good number but when I call in I'm told its all I need AC:[protected] I still haven't heard anything about my claim.

Dear Sir/Madam,

I am writing to you in connection with the above flight on which I was booked to travel on Friday August 11, 2023; with my family for a short holiday in the USA, while visiting Canada. The flight was supposed to depart from Toronto Pearson airport at 4:30pm and arrive at Newark airport at 6:01pm.

I was initially made aware the flight has been delayed by 30 minutes at 12:41pm. I made my way to the airport, with traffic delays causing me to arrive at 2:30pm, well before take-off. The flight was booked months in advance, and all passengers checked in online the prior night, alongside the purchase of two extra checked in luggage for $USD 50.00

Upon arrival, we encountered issues the self-service kiosk, I could not print the tags for the bags to be checked in at the self-service kiosk, and after a few attempts by the staff nearby, We were advised to joined the queue to be served by the counter staff. We stressed the time of our flight, and were assured, there would be no issues, and all would be sorted, however, once at the front of the queue, we were informed that the bags could no longer be checked in. The flight had been further delayed by an hour at this time, and we were asked to go to aisle 15 to get the bags sorted out there. Three of the four passengers took their cabin bags and hand luggage through to security, whilst I stayed back with the remaining luggage at aisle 15. I was then told to repurchase a ticket for a later flight and the extra baggage again, despite the original flight eventually being delayed, taking off 3 hours late.

I had to pay $USD 242.78 (Reference: 2DCVY4) for another flight for the next day. I felt unfairly treated and very stressed. I had to arrange transportation back to my host after being at the airport for over 4 hours. This is a very poor customer experience.

As a result of this disruption, I was unable to be with my wife as she reunited with her sister for the first time in 18 years and was forced to cancel holiday plans made with my daughters in celebration of my eldest’s recent university graduation.

I am writing to request compensation and full refund made for the purchase of a secondary ticket on the condition that time constraints made it impossible for me to check my bags in and make the flight, yet the flight did not take off for hours following.

I look forward to receiving your response.

I have included a copy of both tickets, boarding passes and proof of purchase of the extra luggage.

Yours sincerely,

Solomon kemmy Oluleye

[protected]@yahoo.co.uk

Myself and my wife were at Toronto pearson airport 08/30/2023 flight AC 1628 from YYZ to Fll 5.30pm we arrived at the special request assistance counter requesting a wheel chair no wheel chair till 4.15pm and boarding was at 4.45 pm, the service counter first asked to have our bags to check in for a charge of $32.20 each-which bags are perfect for carry on nut the agent was adamant and refused, secondly when we boarded I am send pics of bag twice the size of ours allowed on the plane as carry on. Do you have double standards for people who need wheelchair assistance then regular people, we are very disappointed

Mohamed Kassamali Aeroplan #[protected] and Azmina Kassamali tel: [protected], [protected]@gmail.com

the orage and blue bags are ours and the two 2 others are other passengers.

Thank you

Dear sir/madam or Supervisor or manager or Air Canada CEO,

To Whom It May Concern:

Good afternoon,

Please refer to the messages below and help me in listening our concerns and difficulties. I have made 10 plus calls and spoke with many customer service representatives. They asked me to hold and dropped the calls.

Today 08/18/2023, I called CheapO air and s/w Meill, he transferred the calls to Noel. He stated to call Air Canada directly and request for refund. I told them that I have requested for refund over a month ago but did not receive a call yet. I was told that someone will call you soon but that was over a month ago.

I have called Air Canada today 08/18/2023 at 2: 30 pm, and s/w Stessi. I have provided her the booking number, air Canada number 3YJKIO, but she stated she cannot help further. I asked her to talk to her supervisor or manager, but she said no one is available to talk now. She said someone will call me within 24 hours. Same thing was said over a month ago, but I have never a call yet.

As we faced a very RUDE customer service person at Pittsburgh as well as Toronto airport and we (including my kids) suffered a lot due to lack of communication from them about the plane delay, no answers to our questions. The Air Canada customer service at the gate area at Pittsburgh assured us that the plane will come at 7 pm, as we had scheduled flight for 6:40 pm. She kept changing the schedule to 7:35 pm, 8:15 pm,...something...something and finally said they are boarding the plane at Toronto and the plane will be here soon. It was already past 10 10 at Pittsburgh and she did not know what to answer about the status of the plane.

We were supposed to board at 10 pm at Toronto for Calgary but we were still at Pittsburgh.

Before we boarded finally at Pitsburgh after 10 pm, I asked whether there will be fooding and lodging arranged there at Toronto. She assured me that they will arrange everything there at Toronto when you arrive. I even told her let's make sure now, otherwise we might get in problem there. She stated I already let them know, not sure whether she did or not?

When we reached at Toronto airport, it was past 12 am and my three kids were crying for hunger. When I approached the Air Canada desk (two ladies, one local, one Indian descendent looking and one Indian descendent man) were there. When I asked for the status of our hotel and food, they said no. All hotels were booked and we can't help you guys. When I mentioned that the Pittsburgh customer service lady already called you, she said no, we don't have time to help you, we can't help. They shot out the light and left for the shift, unattended. there were other people also asking for the same, but they neglected all.

I have a question to supervisor or Manager or CEO, how you guys run this huge company with this kind of customer service? Are you not reliable on the liability of the customer? Is this a good practice? Is this the good customer service? Are you (upper level) person know about this kind of customer services? Is this the first time you are listening from me or there are other travelers like me complained you before? Do you have a complaint depart? Did you make any Incident Report about it? If yes, did you work on minimizing this kind of mistakes? Do we have the right to ask for the help? Do you guys only change the passengers and does not attend or help them when they need help?

I am looking for the answers please!

So, we were supposed to reach Calgary the same morning to attend the religious and cultural events, we badly missed to attend with families. Did you think that we suffer a lot due to the negligence of your working people?

We suffered physically, mentally and emotionally, when we were ill-treated at the airports. My kids suffered a lot and got sick too due to bad experiences as well as for not having proper schedule, bad customer service, no food or lodging arranged, and finally not been able to attend our religious and cultural events. Did you realize and think for it?

Therefore, I have asked to refund the money from Pittsburgh to Totonto.

I hope your investigating department investigate it and try to reimburse the amounts we spent during that unprofessional customer services. Also, hope this letter finds your company to an idea about the ways how to manage better in customer services department. Let no passenger will suffer like us in the near future.

I would like to hear from the upper level personal regarding the management of our proposed refundable amounts soon.

I will be waiting to hear from your company soon.

Please feel free to call me at [protected] (direct) or email at [protected]@yahoo.com. I will be happy to answer any questions.

Thank you for listening my concerns.

Tika R. Sapkota

Ph: [protected]

Please make these as your reference from my earlier Communication:

Hello sir/madam,

Thank you for the reply. As we had planned for our religious trip, we were supposed to reach Calgary the same night to reunite with the family members for a mandatory religious ceremony.

As such, we devoted our time with small kids and the way the customer service involved at the Pittsburgh Airport was not fair. They did not update us till the last hours as well as what has been happening for the delay. Otherwise, we could have booked another airline to reach our destination on time, so as not to miss our religious ceremony. The flight was scheduled at 6:40 pm at Pittsburgh International Airport but it did not depart quarter past 10 pm. We were supposed to board the plane at Toronto at 10 pm and reach the destination on time.

When we asked the customer service at Pittsburgh airport about the hotel and fooding at Toronto, one lady stated they will arrange everything when you reach Toronto. But,when we reached Toronto, it was 12 am and when we approached the Air Canada ticketing/Customer service, there were three people (two female and one male). We waited in line to get the information but the lady (in a rude voice shouted saying we had nothing to do with the delay, we don't have any hotel nor fooding arranged). When I requested to listen to whatever the lady at Pittsburgh airport told us but she did not want to listen to it. We had three small kids waiting in the line that time and they did not eat for 10 hours already. My kids started crying saying " why don't you ask them about food or a hotel to sleep in as we are so hungry and tired. Why can't they listen to you dad." I was spellbound listening to my small kids voice and requested the lady with Indian Descendant, but she left unattended. When I requested her to talk to your Supervisor or Manager, she shouted we are done for the shift and no one is available to help you. Perhaps someone from another shift will come and help you later. All of the customer service staff left unattended and there were many more people waiting in the lines.

No one came for 30 to 45 minutes and all the lights at the customer service desk were off. It was over 1 am in the morning and kids were crying of hunger and tiredness.

I have approached a security person nearby but he stated " I don't know how their system works but you can call Air Canada and request for all of your refunds. They must refund all of your money and I can see you have small kids, they are hungry and tired and sleepy. They don't have any hotels available around. I can't help you more, but there is a Seven 11 store downstairs, please have something for your hungry kids and I think you might get chairs to sit in region 15 on the other side of this building.

We had some limited snacks from the store and went to the chair to have them rest. Hardly chairs were available and we just sat on the chairs for the rest of the morning. The place is unattended and how does Air Canada function and help their customers? All my kids got sick due to these activities as well as the sitting environment at the airport and no one attended us checking whether we are doing okay or not.

I have called ample times to Air Canada to inform and file complaints but no one was available to take the calls? Why did you guys write 24/7 customer services? I called and spoke with CheapO Air on 07/06/2023 (our booking website), but a person stated that you can call Air Canada and ask for a full refund.

As I mentioned above, we had a very Bad experience with Air Canada, Customer Services, and overall dealing with the person at the airport. All of our travel time and religious ceremony were messed up due to negligence of Air Canada and most of my kids were sick due to not having fooding ot lodging at the Toronto airport. I have requested calls from Supervisor or Manager, but they have not called yet. Why did they not call the customers? They just want money to be collected as fare and never attend the customers?

I want Air Canada airlines supervisor or Manager or CEO to investigate these above stated negligence activities and get me back within 3 days. Please have someone call me if you have any questions or concerns.

I will be waiting to hear from Air Canada ASAP.

Note: I want to request for all of my fares to be refunded too. I think the CEO must act immediately to identify the cause regarding the problems with the customer Services and improve the customer services relations as otherwise how we people believe and travel through Air canada. How does the ticketing/customer service personnel act in that way? I hope we will hear back as soon as possible.

Thank you.

Sincerely,

TIKA R. SAPKOTA

BLS/CPR AND FIRST AID INSTRUCTOR

PITTSBURGH, PA.

'A candle loses nothing by lighting another candle' -James Keller

I flew from Toronto to Heathrow on 6/7th August. My husband and I flew business class. Fantastic experience. Staff we superb. But on arrival at Heathrow 3 cases arrived in the first 20 off the plane, then we stood for over an hour until nobody left and the belt stop. 1 case missing. Tried reporting at the airport phone kept cutting off. Tried ringing when I arrived home phone not answered. So have report on your missing bags option on line. Three weeks later I would expect some sort of progress. Fight No. AC845. Due to leave Toronto 18.35. Case receipt no [protected]. Black fabric John Lewis zipped containing gifts from my trip to Alaska and BC so unlikely to be able to replace these from my trip of a 'Life Time'. I await your comments please. Thank you for your input in advance