Air Canada
reviews and complaints

Dear Sir/Madam; Re: Expedia flight purchase confirmation - Las Vegas, NV, United States (LAS-Harry Reid Intl.) - Wed, Apr 12 - (Itinerary # [protected])

I asked your rep about vax mandate for usa travel but never got a definitive answer. I did some research and saw that it expired April 10th, so I booked for the 12th. A few days before my flight I learned they were still turning away people until May 11th. In order to avoid being stranded at Vancouver airport I had to cancel, and being 82 years old I was not eligible for insurance. I contacted Expedia and was informed that the bottom line for a credit lay with Air Canada (the airline). Can you try and work out a credit for a future trip. That would be much appreciated. I tried communicating with one of your reps about this, but got rudely brushed off after using AC for almost 60 years.

Thank you,
William Konklin, Penticton, BC
Re: Confirmation: Flight 2M2OTB

I purchased 2 tickets for my nephew and his partner flying from Porto, Portugal to Vancouver, Canada. We used the Air Canada web site and selected the Flex Fare which includes advanced seat selection. We chose AC numbered flights which were to be supplied by Lufthansa. After the purchase we were not able to choose the seats. Instead the message directed us to contact Lufthansa. Lufthansa wanted a considerable fee to select seats. We spoke with both Air Canada and Lufthansa and each pointed to the other for responsibility. Of course the current situation is that the seats can not be selected until a day before the flight.

I believe not honouring the advertised terms is technically fraudulent. If Air Canada can not negotiate advanced seat selection with Lufthansa then they should not offer the Flex Fare for these seats.

I can provide the details of flights and passengers if requested.

So my 18yrs daughter has a 10:30 flight from Toronto to Boston with Air Canada.She pre checked in and paid her check in luggage the night before. She got to the airport at 8:45 got her boarding pass and ready to drop off her bag and got rejected from an agent with the reason “she’s late” ok she dropped off her bag at 8:50am. 1hr40mins before her flight. How is that “late” Air Canada agent is the one who refuse to check in her bag but not responsible for helping her rebook her flight. I called AC customer service, they said the deadline for dropping off bag is 90mins before the flight but my daughter dropping off her bag at 100mins before the flight and they refuse to take it. I try to call AC again and another agent couldn’t do ananything to help. The counter agent refuse to let my daughter speaks to supervisor. Now we end up have to pay $500 to get her another flight home

Flight from hell started from Bathurst to Toronto April 17th @ 11:15
I checked in online, then went to the ticket agent to check in my bag and print my boarding pass.
I was given the wrong boarding pass with someone else name. I went through security, ID was checked, and not one person caught the mistake.

I noticed the wrong name on my boarding pass when the correct person came to sit in the same seat I was assigned and sitting in. I notified the stewardess and all she said was we'll have to fix the manifest and that all was taken care of. Well come to find out it WASN'T TAKEN CARE OF
I boarded my plane in Montreal to Toronto and once landed in Toronto I found out my bag was missing. When my boarding pass was printed with the WRONG name in Bathurst, they also tagged my bag with that other passenger's name. So I opened a file right away about my missing bag. After 2 days of still no news because they were searching for a bag in my name which didn't exist because of wrong tag, my mother tracked it down in Rouyn-Noranda Qc with the baggage receipt I had from the airport in the other passenger's name.

I'm going on 5 days with NO luggage for a 2 hr flight. I'm away working with none of my clothes or items needed for work. I am beyond pissed that my luggage was lost from Bathurst to Toronto.
This was a very serious error made by the ticket agent at the Bathurst airport. And I do believe it breaks very serious safety rules. I would really appreciate some sort of compensation for all the stress and loss of work. I will try going this route to see how it turns out before I decide to take this further.
Thank you

On October 27, 2022 I bought my ticket to Colombia with Air Canada from Ottawa-Toronto – Bogotá-Barranquilla and returning Barranquilla-Bogotá-Montreal-Ottawa.

In my return flight AC657 Barranquilla-Bogotá, I had to pay US$225.00 for my second baggage, even that the right amount for a second baggage is CAN$65.00.

For this reason I’m asking for a refund of US$165.00 for over charges.

My Booking number was 376320

I had the worst experience flying return to Calgary, Alberta from Montreal. I would like to lodge an official complaint and to receive compensation from the Airline.

My initial flight to Calgary via Toronto on April 9th, was cancelled and rescheduled to a later flight.

That rescheduled flight was then cancelled after I had arrived at the airport and checked in my bags. The new flight was via Ottawa instead of Toronto. Having booked business class all the way, I was now booked in a seat at the very back of the small plane, in the last seat where the seat back would not go down and sitting very close to a huge man. (I like the space I get in business class and always travel that way now - I am 78 yrs old).

Upon final arrival in Calgary, my checked luggage never arrived and I spent the night at a Hotel in Banff with not even a toothbrush and toothpaste. Zero luggage. I was not even given a courtesy toiletry kit. I had to purchase a toothbrush and toothpaste and my sister who I met in Calgary, lent me her nightdress.

My luggage which included a small suitcase plus skis and ski boot bag, finally was delivered to the Hotel where I was staying at Sunshine Ski resort, the next morning.

On the return flight on April 12th my flights were correct and I was in business class as booked. However, on arrival in Montreal late at night, my luggage never came through (I had only checked my ski and boot bag this time, and brought my carry-on suitcase on the plane with me). The Air Canada desk told me the missing luggage would be delivered to my home the next morning. I was very late leaving the airport after dealing with all of this and only arrived home around midnight. True my missing luggage did arrive the next morning.

The whole trip was a complete fiasco and totally stressful. I would expect a full refund from Air Canada for this whole experience.

I am not able to upload documents to this email as I do no know who to do this.

My name is Nahid Hamidizadeh

I was a passenger with flight AC 564 going to SFO (San Fransisco) on December 13, 2022 at 9:35 AM.

My return flight was AC 571 on December 20,2022 at 16:45. This flight was cancelled due to severe weather condition in Vancouver BC. I learned about this at SFO airport after getting my boarding pass with no further instruction. I had to get back to the city and wait for 4days and still no words from AIR Canada. My son managed to get a one-way flight to Vancouver on AC 567 for more than 50K points so I got home on December 24,2022. If there was such an availability why I was not notified by Air Canada. I am extremely disappointed for not being communicated with until now. I demand for following compensations:

- Reverse of the points and further payments to my son.

- Accommodation cost for 4 days in San Fransisco amounting in USD 525.

- food and meals for 4 days USD 200.

- Airport transportation back and forth USD130.

- All troubles I had to go through till reaching home ?

On April 6th, I (IppolitaTina Tossavainen n Linda Leonard) our return flight supposed to leave at 16:40 p.m. I received a notification at 1:30 p.m stating our flight was delayed due to earlier technical issues. Stay tuned. We were already at the airport. New depart time is 20:30 p.m. We received another delay now its leaving at 21:10 p.m. We wasted an entire day at the airport not knowing if we were going to get home. The AC staff did not provided any reason for delays except earlier flight caused delays. We started to enter the plane at 21:13 which is also delays and we left half hour later. We arrived in Toronto at 24:25. not only did my ride cancel I needed to take a taxi home. Since I arrived home at 1:30 a.m I had to cancel my Good Friday family plans because I was mentally and physically exhausted of the delays and could not sleep. I am requesting some compensation for this inconvenience for my friend n I since not one day was wasted but the following day as well.

I arrived in Montreal from San Jose Costa Rica around 6 pm on 4/6/23. I had arranged for a wheelchair assistance due to my heart condition and being 80 years old and carrying an onboard animal. There appeared to be no one there. I spotted an employee as I exited, no visible id. I asked her if she was there to assist with wheelchair as I spotted one over in the corner. She hesitated and then said yes, asked me my name. She said she had to make sure everyone was off the plane before she could take me and suggested I go up the escalator and get a cart. She suggested this several times.After all the people left the plane I asked if we could leave then and she said she had to go downstairs and I should wait. I told her in the presence of some stewerds that I had no confidence she would return. So I set off to walk it, carrying my animal, waiting through customs, ending up at baggage with shortness of breath. I didn't die. Thank you

Flight details: AC034 SYD->YVR on Sunday March 12.

My reference: 3N6V8G

On Friday, March 10 at 10:26PM EDT (12:26PM on Saturday March 11 in Sydney Australia, where the flight was to originate) I received an email from Air Canada indicating that the flight departure would be delayed until 12:40 pm local time, and arrival time at YVR was delayed until 09:05 local time.

Then on Saturday March 11 at 16:49 EDT (7:49 am on Sunday March 12 in Sydney) I received an email from [protected]@AirCanada.ca indicating that the flight had been cancelled ("We're sorry, AC34 from Sydney to Vancouver is cancelled. This change also affects any customers you are travelling with on this booking.")

I read the email at 08:30, as we were about to depart for the airport. Based on this email, we cancelled the trip to the airport, and I called Air Canada immediately to get an update and to book a replacement flight. I waited about 50 minutes on hold before speaking with an Air Canada reporesentative, who had no further information. Her advice: "Wait until you get a further email notification from Air Canada".

The next email notification I got was at 20:19 EDT (11:19 am Sydney time) telling me that my flight was boarding! I immediately went to the airport, but of course the flight was long gone by the time I got there. It took me about 45 minutes to find the Air Canada office at SYD (because, of course, by then, there was no "Air Canada counter" that was open. Apparently, the cancellation email was a computer glitch; one of the pilots fell ill on the flight TO Sydney, which would have required a midpoint stop in the flight (in Honolulu) with a corresponding stop on the return to Vancouver for our flight 034. Apparently the Captain was able to get special dispensation from Transport Canada to continue the flight to Sydney without a stop, therefore the unscheduled stop at HNL on our return flight to YVR was also cancelled. THAT is was triggered the cancellation email to go out.

I was booked on a flight the following day. However, as a result of being delayed a day (due to Air Canada's computer error, not because of any weather or other factors), I lost a day's work. Fortunately I had no additional costs in Sydney since I was staying with my daughter. I'm an IT Consultant, and my standard billing rate is $160 per hour. I therefore lost $1,280 in revenue due to your computer glitch which "Cancelled" our flight.

On my original Sunday booking, I was seated at a Window in Business class, something that I always try to book - especially on long (14 1/2 hour) flights. Because of the delay to the following day, I was seated in the middle of the plane, something which is much less comfortable for me.

On March 12-2023 my wife and I travelled to Miami from Toronto on 1202 flight scheduled to leave at 1210pm. My seat # 24B. My wife was in 24A.

The young lady checking us in although she was very polite, seemed to be very new as she was somewhat confused as to how to check in my scooter. I have travelled for years with this same model scooter. I explained to her that I ride it through customs, and then to the boarding station where I would ride it to the airplane door and dismantle the unit into two separate parts weighing no more than 64 pounds in total including the dry cell non spillable battery, The Battery would be carried on board as it was detachable and in a protective tray.

I told her several times that this scooter was to be brought up to the door of the plane when it landed so that we could go on with our business, and to please make sure that happens as in the past it has ended up on the luggage ramp which isn't good as it could be damaged...

Also, it's very important that it is brought to the door... I bought this scooter ($4,000.00) to aid me to get out of the airport quicker and more conveniently rather than put on hold waiting for wheel chair assistance which takes so long as so many people use it.

Sadly, after all of this, my scooter ended up on the luggage pickup ramp again. I don't understand why this happened after all the discussion we had with your agent...

Please inform your people again, that this scooter acts as my legs and the same for others...to be inconvenienced in this way shouldn't happen.

Just so you know , my flight home on March. 23-2023 with Air Canada flight 1201, was no problem... my scooter was in the right place when I Landed.

Sincerely

Leonardus C Van Lubeek

My wife and I were due to fly from Vancouver to Ottawa on flights AC304 and AC8013 on Tuesday 28th of March 2023. The flight was a complete disaster mainly due to the incompetence of Air Canada and complete disregard of customer service.

The flight was delayed due to the deicing of the plane. The plane was free of ice. There was wet snow on the plane that could be seen sliding off as we waited to board. snow could have been cleared from the flying surfaces with an air hose. Air Canada had allowed 45 minutes to make the connection on Montreal. This meant that a slight delay would mean a missed connection in Montreal.

When we landed in Montreal we were informed that the ramp was frozen and therefore could only be operated by airport technicians. We were also informed that ramps had been found to be frozen throughout the day. In spite of knowing this Air Canada did not have the wit to check the allotted ramp before are plane landed. clearing the ramp incurred a significant delay that Air Canada could have avoided.

Before the discovery of the frozen ramp an announcement was made to the effect that new flights were being booked for passengers who had missed their connections. We later discovered that this was a lie. I have previously experienced Air Canada making false statements to delay the discovery of the real situation. At this time passengers who did not have connections were requested to remain seated while passengers with connections were allowed to leave the plane. It was over an hour later that the ramp was freed and passengers could exit the plane. It was typical of Air Canada that the request for passengers without connections was not repeated at all and certainly not frequently. When we were finally able to shuffle forward only the passengers in front of us who remained seated were the passengers in need of assistance. The air crew remained seated nearby completely oblivious to the fact that whatever chance we had to make our connection was being negated by the incompetence of Air Canada.

We were asked to go to the service desk near the ramp exit to check on connection flights. We waited there without any help before being told to go to the check in desk. My wife noticed that our connection flight had been cancelled. From the initial fake announcement on the plane we finally spoke to somebody to find that we would be only to fly to Ottawa the following day using flights to Toronto And Ottawa. Air Canada refused to book a hotel for our overnight delay. I understand that updates should be provided every 30 minutes when there is a flight delay not every 3 hours. No explanation was made as to why our connection was cancelled. The Hotel cost $558.12

We finally arrived in Ottawa after a delay of over 12 hours.

Whatever chance we had of making our connection in Montreal was completely eliminated by the incompetence of Air Canada. I expect Air Canada to obfuscate the details of why are connection was cancelled and why the promise of booking connection flight why we waited on the plane was not kept.

Nov 22- Dec 4th - Lost baggage, ruined honeymoon, lost medication, injury, stress, inability to enjoy our honeymoon to the full extent. We followed all processes as instructed by Air Canada and we have yet to receive any of our money back for the 2 lost bags, we have not heard from any manager. We repeatedly call and email Air Canada and we have not had no result and no call back from any Air Canada representative. We spent $8,998.00 Cad on this "Nightmare Honeymoon Package" plus $971.75 USD in gift shop purchases to replace some of the items we did not have due to lost baggage.

We are outraged and disgusted with how such a large corporation and its employees have treated us, lied to us and inconvenienced us not only during our honeymoon trip which ended up being a nightmare more than anything. But also the amount of time we have spent on phone calls and emails with no result since we originally claimed of our bags lost in Turks and Caicos upon landing on Nov 28, 2022. It has been almost 4 months and no result.

Flight AC 1322 (Confirmation 3CPSL7) to Provo- Turks and Caicos, scheduled to leave YYZ at 9:40 a.m. left shortly after 2:15 with a number of gate changes (felt like we were being herded) (almost 5 hour delay). Got in plane and delayed because they needed to change crew. We missed our connecting flight to Grand Turks from Provo. cost us one night reservation at GT.

Took flight over next morning (no extra costs fortunately).(not claiming)

Stayed with my wife's sister on the island (not claiming).

I filled our the claim for with AC. AC response was that it was an unscheduled delay and will not compensate my wife and I.

This is not a reasonable response as the issue as the maintenance should have been "scheduled" as it took almost 5 hours to repair. this is signifcant. It is very convenient for AC to say that it is not a "scheduled" maintenance issue.

We are humbly requesting a credit as if it is a "scheduled" maintenance issue.

My wife and I were scheduled to return from Sydney on Sun Mar 12 @ 11;35 AM arriving in Toronto after stop in Vancouver, at 19:10 Sunday evening Toronto time.
Our first flight Sydney to Vancouver was scheduled from 11:35., arriving Toronto at 19;10 Sunday.
1. Flight to Vancouover delayed about one hour,
We got messaages that AC34 was cancelled. looking for solutions.
Then a second message said it was boarding.
Net result - an hour late.
2. Then our flight to Toronto was delayed from 1 pm to 2 pm to 3 pm
3 Eventually we we put on Ac AC196 to Toronto, 8167 to Victoria and then AC196 to Toronto, arriving 6:30 AM Monday after 12 hours in Vancouver airport.
We would like proper compensation for the excessive, repeated delays.

I have been a member of Aeroplan since 1980's. My # [protected]. Recently my password stopped working although I am not aware of having changing it. I need to recover the password. However, I have recently moved and my Rogers email is no longer working. During the password recovery process I am told that a security code was sent to my Rogers email. Since I do not have access to that email any more, I can not get the security code. I have attempted several times to call the service number and spent hours waiting to be connected. Always unsuccessfully. I need the email in my profile to be changed to my new email "[protected]@gmail.com" or talk to an agent to arrange for the recovery.

Feb 21, 2023 I was booked Ref # 42T2TY, on Fight AC8198 departure 05:30. This flight as delayed due to Pilot Rest restrictions. I fully understand and accept the reasonableness of this delay and take no issue with it. Subsequently it was plain I would not be able to make my connection to fort Myers, AC1664 departing Toronto at 12:00 noon.

Upon arriving in Toronto the plane could not unload as there was no attendant available to escort passengers from the tarmac. after a wait of 20 mins the agent arrived only to find the doors to the terminal were locked and we were unable to deplane for a further 15 minutes.

I was rebooked for 14:05 AC8618 to Washington. This Flight was delayed 30 mins as Air Canada was unable to get a plane to the assigned gate. We eventually changed gates and were airborne approx 45 minutes late.

Upon arrival in Washington we were left sitting on the Tarmac for 40 minutes as there was a plane in our deplaning gate creating an inexcusable delay.

Subsequently I missed my connection with United UA2677 which departed at 17:00.

this was the final departure for Fort Myers thereby causing me to lose an entire day of my vacation, not to mention the untold disappointment and stress of the day.

The delays except for the rest delay were totally a result of mismanagement and poor coordination. Certainly not what I would expect from a World Class Airline. I believe Air Canada should compensate me for the loss and trials of my travel in this instance.

03 March 1:05pm

We drove 8hours from Northwest Territories to our closest airport in Grande Prairie. Our child’s car seat was lost by an airline. We were then contacted for the pick at the airport for a pickup. We wanted our quality seat back to make our trip back home on icy northern roads and we also had a tight timeline pick up our dog from the kennel before they closed, I asked an Air Canada employee for assistance for directions. She but needed to point the figure, make a suggestion, or go look! She told me I was not an Air Canada customer and she couldn’t not help me. I replied there must be someone in the airport that could help me, she replied there is no one at the WestJet desk until 2:30 you'll have to wait. I advised of my situation, I cannot wait - they just called, I added never mind, I’ll find someone else myself - I was done with her rudeness!

There was no one in departures, being a small airport. She finally got up from her office and stepped towards me to advise she can’t pass on another airlines luggage. ''That is not my expectation!'' I only needed her to get off her chair and point me to an individual or maybe flag someone who could help me.

She gave me the impression she couldn’t be bothered for my child’s safety or my time; that I’m not her problem so wait 90 minutes meaning for us to drive north of 60th parallel at night on traitorous roads in the dark where there are no houses for 4hours that equals a risk on our lives at sub 0 temperatures or pay another night for kenneling for our pet and another night of hotel. I don’t care who you work for, you don’t treat people this way when they are looking for help.

I took off searching and knocked on the neighboring door. That girl greeted me with a smile, and a how can I help. She provided me with excellent customer service for something that took 30 seconds !’

Something so simple to provided a better client perception and consideration Air Canada for our next travels.

Being a former bank manager my mandate was to providing training for custom services and my husband (Government employees being “your” A type client for Air Canada) can fairly judge the laziness and audacity of this individual. She escalates a simple issues to a whole new level especially after explaining our situation!

I was flabbergasted and might not have been so nice by thanking her sarcastically for her “great” customer service when I left the door. After passing the seat to my husband, I stepped back inside briefly to ask for the employee’s name Another lady at the counter declined and the individual at her desk was laughing at me as she sat her computer. A real insult, my apologies for not holding back, asked them ''this is how you get customers?''

We will NEVER consider Air Canada again and the word of mouth promises not to be positive.

Time was sensitive so I didn’t have time to request for her manager. I also know it would have no impacts to change or rectify what was done ….I know they would back each other and find sad excuses to their story.

I thought Air Canada management might be interested to hear my side of the story and help prevent further customer loss in the future, I'm sure it won't be hard to find who the individuals where at the Grande Prairie Airport working at 1:05pm on March 3rd.

I flew on Air Canada in December from Miami to Montreal.

My luggage never left your airline's custody. Upon arrival, I waited two hours but my luggage never arrived. I opened a tracer, and after more than a month, I was told my luggage was not found, even though thru CTV news we were told that Air Canada was giving all our luggage away to Charities because honestly, you don't give a [censored] about your passengers and the amount of money that we spent on all the articles in those cases. They are things that do not belong to you, to me...it's at least a 5000 dollar loss of clothing, makeup, snorkeling gear, shoes, blah, blah, blah...the list goes on...of things I need to replace because you don't care. I know you forgot that it is the airline's responsibility to find and return my luggage. I haven't heard from anyone about paying my claim, nothing.

A group of six people were returning from a week vacation in mexico and where travelling from cancun airport to halifax ns on the 15th of january. The flight on the 15th was delayed for hours because of technical issues and than finally cancelled. They paid for hotel that night and we got an ecoupon for 300.00. However the flight the next day which was january 16th was suppose to leave at 9 am but it was delayed over four hours because of no pilot to fly the plane. Some people in our group got a 400.00 cash rebate for the 16th but me and my husband did not because they told us it was because of the 15th delay that we didnt get out on time on the 16th. How can they compensate some people and not others is what I dont understand.