Air Canada review: And he too was appalled and said he too would check into this but

This is beyond ridiculous.. My Aeroplan was hacked early Dec and over 600,000 points were taken which we finally managed to have reinstated. I started trying to make a reservation with points to fly back from YYZ to SRQ on Jan 20th and points were around 14-18,000 total but every time I tried to book the flight I got a message saying they could Trip review

We're sorry, we're not able to process your request at this time.

I have tried to call Aeroplan every day since the Jan 20th as I have also continued to try to make a reservation but now the points are MUCH higher for the direct flights and your phone system tells me once they check my profile they can not connect me to an agent.. Being a former elite passenger pre retirement I know EXACTLY what is going on and this is BS! Because someone is not elite now with over 600,000 points I can not get through... this is huge discrimination and I am totally fed up and ready to go to social media... I also tried to email but it kept saying that I needed an aeroplan number which was of course filled out on the form so OBVIOUSLY when my points were reinstated because someone got through your system something is off and I now have no access to points or anyone at AEROPLN to speak with since I am not now an ELITE member... my aeroplan number.. is [protected] BTW I finally got so fed up with being hung on from aeroplan at least 15 times I thought I would try to get through with AC so I called AC Wed night and waited 2 hrs 52 minutes with no one coming back to the phones... THIS IS YOUR NEW SERVICE SYSTEM.?.. I spoke with Scott Anderson one of your desk managers at SRQ and he too was appalled and said he would look into this but now being back in Toronto (though I needed to get back in early FEb as I am having done on a house!) I wanted this recorded on your records as again this is totally unacceptable.. what is the use of being loyal if service is ONLY for your elite passengers!