Charles de Gaulle Airport / Paris Aeroport
reviews and complaints

The security checking ladies ,awful foolish people took away my 100mls water bottle .

They told me 100mls rule only apply to cosmetics .they could not even speak proper English. Very racist people in Paris airport.Im an Asian and they treated me poorly.i asked for speaking with manager and they were rude and dismissed me.i asked them if I could drink water but they refused and threw the bottle away.im sure they will take it all thesehome.

This happened ar gate K security aprind 12.45pm on 1.2.24.

I am a bristish traveller who has spent 2 days in Paris with my partner to purchase Christmas gifts of perfume.

Your staff opened and damaged every sealed box, threw my perfumes of 100ml away like it was trash, laughed in my face and to the colleagues and I was treated like a criminal...where I come from customer services and the equality act 2010 enables me to live a life without bullying harassment and treated inhumane

I am not a criminal. I am not scum of the earth, I am a human being.

Shame on Charles de gaule Airport for hiring disgusting staff who think that they can treat people like this...I will tell everyone to never shop in Paris or else the airport will take the gifts and throw them away like trash.

Disturbing and disgusting

Unfortunately, we had a bad incident, me and the family and most importantly the kids, during departure from Paris earlier this month.

at EXKI near gate 18 of terminal 1 Charles de Gaulle airport, I went with my kids asking to get water or juice on the fridge side but suddenly

The worker over there in an angry way refused to serve us while she was checking items in the fridge.

Moreover, she lied and insisted that the shop was CLOSED! And insisted that the shop closes at 9.30pm, while I know they close at 10pm and the time was exactly 9.55,

but she rudely refused and I documented what she lied about ,while she was moving toward us in an unfriendly way .

I always thought that aiport shops are family-friendly, but it proved not with the very poor representation and rudeness that we faced,

The shocking thing that the attitude took place in the most popular and touristic area in the world 'Charles de Gaulle airport in Paris'

The incident took place the night of 5 SEPTEMBER 2023.

The “gentleman“ that is responsible for checking in dogs and odd size baggage at terminal 2F this 1sr July at 17:30 is rather rude and unnecessarily unpleasant. I am presently waiting for my connection flight to Rome. My travel experience through CDG was quite enjoyable until I politely tried to ask his gentleman for his help in boarding my dog.

He was rather inpatient, dismissive and he refused to give trival information. The airline advised me to dispatch my dog no later than 19:30 in other for me to go through security, immigration and find the gate before the recommended boarding time at 20:35. This gentleman refused to listen, he wrote down for me to be there at 20:00 and immediately started talking to another passenger within 2 min of conversation. He didn’t even allowed me to explain the situation.

The time he set will give me 35 min to dispatch my dog and do all the procedures before boarding begins. The way I see, his inflexibility and poor judgment of time puts unnecessary pressure on the passenger as well as security, immigration and airline services, which will have to deal with the possible consequences of his decision.

I wonder if more passengers had problems in dealing with him. It does make a bad impression not only at him but at the airport as whole. I believe CDG should offer him some training on people skills and call his supervisor’s attention.

I wrote about this to Paris Airport and AirFrance. Hopefully they will be able to look into this matter and improve services at CDG.

We traveled on our return flight from Zurich Delta FL 8450 (code share Air France flight) depart 7:45 a.m. arr 9:10 a.m. At check in I was refused to have my wheelchair/walker delivered to the doorway in CDG after several requests. I was picked up at CDG by a pleasant female assistant who assisted us in clearing security & brought us to the Disability lounge at 2E. This is where my human rights were violated. I was brought there by wheelchair. I was made to get out of the wheelchair & sit in a chair. I had no way to go to the toilet. The only wheelchair was locked. There was no water available. The people who had sat there for over 20 minutes & asked for their transfer were yelled at and told to sit down & wait. I had to use the toilet & literally had to yell to get assistance. One attendant begrudgingly took me to the toilet to find both accessible toilets locked-no one in them. The attendant told me it wasn’t her fault. Several minutes later I begged to be transferred to my gate K31 Delta #89 departure time 11:50 am because I was about to wet myself. No one addressed the locked bathroom. I was told to walk to the bathroom-again not able. I was practically in tears. I was dismissed & degraded. The staff there led by an older staff person was bullying & degrading to the disabled people in that lounge. The other staff follow her lead by dismissing the disabled persons concerns. I NEVER was at that site allowed to use the toilet. At 69 years old to not be allowed to go to the toilet or get a drink of water is inhumane. The staff there said “we know how you feel”. They have NO idea how absolutely demeaning & compromising it is to be denied your assistance device & told to walk onto to a shuttle, go to the bathroom in essence “ without legs”. After an hour I was assisted by pleasant male staff at the K gate area who assisted me to go to the restroom & even overworked did his best to assist us. I know staff are overworked by at least 2 staff went out of their way to help us. There is no excuse for anyone especially the physically compromised to be treated as sub human.

hello

we flew yesterday from paris to tel aviv with el al

we've been putted née to gate b26. all the stores were closed. there were no water at the machines at all . no water to buy and i'm not talking about buying food or souvenirs that we didn't bought because we wanted to so at the airport.

but - leaving the passengers there for nearly 2-3 IS JUST UNEXCEPTUBLE!

To the person in charge,
I am writing on behalf of my uncle who had travelled on Gulf Air from Singapore to Paris Charles de Gaulle.
His flight was on 20th May, 9pm from Singapore.
Connecting flight was from Bahrain.
Arrival in Paris CDG on 21st May, 7.30am.
He arrived on time, clearance and baggage collection took him about 1hour 20min which is okay.
But there after he had lost his phone and was not able to contact his sister who was there to pick him up..

Until 9pm not even one person approached him to ask if he was okay. Nobody had helped him out even when he approached the airport police and no one had helped. His family in Singapore was worried and we had contacted Singapore and Bahrain airport to find out about his whereabout and they confirmed he did take the connecting flight. But even after so many calls, not even one person answered the call to help us through. Never in my life would I or my family would ever travel to Paris through CDG! WORST SERVICE

I was one of the passangers impacted by the fire at Terminal F2, and was detour to Gate L to go back to F2, I need iit to do controls and border again even though I just got off thr plane and was not leaving the airport just getting a connection fly!

When I got to borders controls I ask a boy with a red vest that says information if there was a way to help cause my flight was in 30 min and the line was too big, this boy was super disrespectful and told me in a very high tone of voice there was no prioritization so I tried to explained him I was one of the passengers impacted by the fire and a this point he came very close and started yelling in my face: Fire, Fire several times. I immediately told him to back off and never put himself right in my face again this was disrespectful and unprofessional. He behaved like this to other passengers and that is why I feel important to report it. I dis not got his name but he is dark hair, wears glasses, skinny and not very told.. if this hepls in any way.

Me and my boyfriend were waiting for our flight back from Charles De Gaulle Paris to Luton airport in London. We got here early and found the announcement board and it said our gate was B20. We made it through security and headed to our seating area. We showed our tickets to the attendant at the gate and was told “easy jet isn’t here” we was not redirected or made aware our flight was boarding at a different gate. We saw the flight had boarded and asked someone else and was met rudely with “you’re at B30 not here you should check the screens” bare in mind no announcement or anything had been made for boarding or change of gate. But there had been previous announcements for other flights for these things. We then ran down to the gate to find it had boarded and the flight would not let us on at all. The gentleman at the desk for B30 said call easy jet and they can deal with it. Across 10 gates there is one tiny screen that is easily missed and no other boards for this. We are now waiting 3 hours for our next available flight. Since we have been waiting in the last hour there has been numerous announcements regarding other flights leaving in the area and staff have even been walking up to other seating areas to find all passengers for the flight they are looking after. The inconsistencies here are ridiculous and the staff were no help at all. There is no information desk to find here to have a member of staff help us and when we did ask for help with our tickets were not helped in the slightest just told this is not your gate and move to the side. Your standards are horrible and we will not be flying through you again

On April 4, 2023, 10:00 a.m., I arrived at Paris Charles De Gaulle Airport to make a connecting flight for Atlanta, GA, USA with a final destination to be MCO Orlando, Florida. Our connecting flight was not due to depart until 2:00 p.m. Taken to the wheelchair loading area along with family member Barbara Morris, who was also a part of a five member group returning home, we encountered staff that were belligerent, rude and intentionally callous. The staff members held back our boarding passes and serviced every customer in area and those arriving after myself and Ms. Morris. When addressing the staff with concerns for missing our flight after several hours had passed, the response received was “wall, I guess you will just be missing your flight.” She along with two others refuse to board us in wheel chair or on vans to be taken to our prospective gate to unite with other family who did not require assistant and our flight. They engaged in verbal exchanges with my sister Ms. Morris and things exquillated from that point. They also refused to provide badge information by placing them inside their jackets as we attempted to get their names which they refused upon request. My sister was taken away and I was left behind. I was later placed on two separate vans to ride up front with drivers who asked for boarding pass which were not provided or directives to which gate I was to be takin. After riding around with driver who did not know where to take me, he finally dropped me off at another wheelchair loading point at which time I again sat for a long period of time and then given to a wheel chair attendant who was aware of the entire ordeal because he originally provided the ladies with my boarding pass. When they denied having it, he did speak up and reminded them he gave them directly to them. They just laughed and high fives one another. I finally arrived at the gate just as they shut the doors and was refused the opportunity to board even though the plane had not backed out. In fact, the attendant tried to wave us away as we approached. Two other attendants offered to open the door but was instructed not to. It was as though the instructions were telegraphed to each stop. I then found myself left alone in a foreign country with limited ability to communicate. Given instructions by the ticket desk to hurriedly take me to another point so I could board another plane, again my travel was intentionally delayed. I was brought to tears and somewhat in fear for my safety. Finally I was provided one ticket to Detroit, MI and was told I would have to address the ticket counter there to possibly get connecting flight home. Arriving in Detroit, I finally obtained a ticket to Orlando with a 2 hour delay. Upon arriving in Orlando, I had to pay a large fee to Uber to the destination of my car in Winter Garden, FL because I no longer had the transportation originally arranged. This is truly unacceptable. We were also invited to engage in a physical conflict if we had issues with the staff. She actually stood and directed us to come on if we had issues because she was ready. I never addressed her disrespectfully or aggressive. It was totally uncalled for. However my sister and her did engage in heated exchange inwhich that staff member was out of line with behavior.

I checked in early last apr 13 for 11:20

Flight . And was stuck in passport border control and missed my flight. I approached the stuff several times and were told to just stay in the line and i am good . Later The airline staff told me we should be in access one bec holder of business class tickets

But we were denied access to it .. i want the paris airport ground staff wearing red orange vest be liable. Bec of their I missed my. 1300 usd floght

Then was asked to buy new tickets worth 1000 usd

Bec of this i am havinv sleepless nicht for weeks already..

At 20.35 we have asked for the assistance of a lady at the desk of assistance with a wheelchair to board the flight of aegean A3615.

I would like to make a serious complain of misbehaviour and not assisting us with my wife embarking on the plane. The fact that we were not speaking fluent French seemed to have annoyed her and has asked before coming to France to know that we need to speak French.

After this incident that my kids also were present we are extremely disappointed and as a first step I m raising this complain and expecting to the lady that she was not also wearing clothes of her work to be punished.

TOO URGENT!

Our missing baggage (BA648481, BA 648426) should be delivered to our hotel in Paris by 7pm on 30 March 2023 as told, but till now 31 March 12:41am not receiving our baggage. No email or anyone contact us for any updates (even can’t reach us via phone).

As we will leave Paris on 1 April morning, please deliver the baggage to our hotel: Hôtel Marquis Faubourg Saint-Honoré, 8 Rue d'Anjou, 75008 Paris, France (Our room 41) by 11:00am on 31 March 2023 (Please give us the driver phone number to follow up the baggage delivery directly) And at the meantime we emailed the serious complaint to the CEO Sean of British Airway and the Airport and the local regulators (CAA) for this incident arising from the airline to make us with terrible journey.

Absulutly no place to lie down in terminal 1 before check in, airport doesnt allow acess to lounges before check in and doesnt provide any alternatives for people who need to lie down even if they paid for the lounges.

I had to wait 8h standing up or sitting in hard chairs with metal bars between connecting flights, this is absulutly inhumane and even though i asked for help because i was in a lot of pain, im a chronic patient, all of the staff said i had to wait sitting painfully in those chairs or lie down on the hard cold dirty floor until my check in opened.

How can a new remodeled terminal use anti homeless tacticts on its paying custumers?! Will never return to Paris airport, none of them, if a newly remodeled terminal for international flights is like this i cant imagine how the others are.

Date of travel 7 December 2022

Flights Ednburgh to Paris CDG Air France SQ1875 (AF1887) Terminal 2 to connect with Singapore Airlines SQ335 Terminal 1 to Singapore.

Airport staff failed to arrange our Assisted Travel transit from Terminal Two to Terminal One to make our connection. We missed our connection. We were put in a waiting Area for 4-hours in Terminal Two. On arrival at Terminal One we were again put in various waiting areas for 10 hours before We were told that there was no Lounges in the check in area. We were unable to Check-in for the next flight to Singapore because the Check-in Desk was closed. We tried to contact a Singapore Airlines and Air France representatives, but none were available.

All the Waiting Areas were cold and uncomfortable, the outside air temperature was 2C. At no time were we offered any food or drink, We went for 14 hours without any refreshment. It was a distressing experience and we suffered hardship and emotional stress. I am 78 and my wife is 72 and we both have difficulty in walking.

Singapore Airlines had changed their departures from Terminal 2 to Terminal 1 on 6 December and the Airport staff were confused as to how to transport passengers with reduced mobility from Terminal 2 to Terminal 1. They made two attempts but did not have the corrected authority passes to enter Terminal 1 . We were returned twice to the waiting area in Terminal 2

I want to make a report because I faced an extremely rude behaviour at the security control at terminal 1 gates 50-58 at 10. 40 am, first line from the left, yesterday 22 february.2023. While I was passing the security control the machine made the sound that something metallic was on me and a female employee came on me and she started yelling and speaking so impolitely that I was shocked. She was commanding to take off my shoes shouting so loud and impolite that everybody was looking at us. She was obviously making an abuse of her position power. I was left without shoes stepping on the dirty floor. When this humiliating process finished I asked her to give me her name and she and another older man hided their cards and they said they don't give their names. I asked for their manager and the rude lady said ' I am the manager'. I m sure you can find these employees and at least train them to be polite at people. Or the security company that you cooperate offers bad services because at the same time other people were making complaints about the security behaviour in other lines!

Arrival @ CDG on 11:10 flight for transfer through to connecting flight. Made way easily through to departure terminal K. Funnelled through to specific line for security checks. Saw a very unprofessional and highly unpleasant woman hassling a much older man trying to do what is required by all passengers. Comes my turn to unload the contents into the various binnacles and she does the same to me. She was shouting in French very aggressively. I told her I do not speak French and she again addresses me in French and then spoke briefly in English. She then lashes out at the young woman next to me. The staff at the end of the line was also so aggressive and hostile. A few queues away there was another outburst from the security staff as a woman started screaming and shouting at another passenger. I HAVE NEVER EXPERIENCED SECURITY STAFF behave in such an unprofessional manner.

On Saturday 4th Feb 2023 at around 9am-9.30am the security staff in terminal 2B cut the lines of our buzz light year bubble machine presents for our nephews and removed 60ml of bubble liquid that came with them. They cost €25 each from Disneyland. There was absolutely NO NEED in them removing the 60ml liquid for a start, they were in sealed plastic containers from disneyland which they forced open and then cut the line which the fluid would run though so they are now unusable! We want compensation for this this is unacceptable. The staff wouldn’t help us nor anyone there could speak any English it was horrendous and ruined what was a lovely birthday trip. Your staff need training and more use of English language in airports should be a given! Ridiculous!