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Charles de Gaulle Airport / Paris Aeroport Customer Service Phone, Email, Contacts

Charles de Gaulle Airport / Paris Aeroport
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Charles de Gaulle Airport / Paris Aeroport Complaints 74

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6:37 am EDT
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16/6/2024 Time: 00:30 Good day. My 2 daughters are currently touring a few countries which included Paris. Their scheduled flight was at 07:15 to Barcelona. Due to no transport being available that early in the morning to arrive in time for their flight they decided to wait at the airport Terminal 2 (B, C & D area). When they arrived at the airport at...

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4:28 am EDT
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This incident happened on May 15, 2024 at around 6:20am. I provided a review which also goes into depth about this situation. I am truly appalled at the way my Fiancee and I were treated by 3 staff members at CDG airport. We had travelled to about 4 different countries and varied regions (including Nice France) in the past few weeks and were on our way to...

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7:23 pm EST
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I am Mrs Dalila Mekhaldi from the UK, l am the daughter of Mrs Fatma Mekhaldi who traveled today 6/3/24 via Paris CDG airport from Birmingham (Uk) to Oran (Algeria). My mum is an old lady (67 years) and speaks only Arabic that’s why l am complaining on her behalf. My mum traveled on her own on a wheelchair with Air France today from Birmingham’ to CDG...

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Is Charles de Gaulle Airport / Paris Aeroport Legit?

Charles de Gaulle Airport / Paris Aeroport earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Charles de Gaulle Airport / Paris Aeroport to be a trustworthy company. Although there's a 4% resolution rate for customer complaints, which deserves attention, Charles de Gaulle Airport / Paris Aeroport is known for their high standards and safety. If you're thinking about dealing with Charles de Gaulle Airport / Paris Aeroport, it's wise to check how they handle complaints.

We found clear and detailed contact information for Charles de Gaulle Airport / Paris Aeroport. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Parisaeroport.fr has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Parisaeroport.fr has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Parisaeroport.fr you are considering visiting, which is associated with Charles de Gaulle Airport / Paris Aeroport, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Charles de Gaulle Airport / Paris Aeroport website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Charles de Gaulle Airport / Paris Aeroport has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 74 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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  • We conducted a search on social media and found several negative reviews related to Charles de Gaulle Airport / Paris Aeroport. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:05 am EST
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Charles de Gaulle Airport / Paris Aeroport Security

The security checking ladies ,awful foolish people took away my 100mls water bottle .

They told me 100mls rule only apply to cosmetics .they could not even speak proper English. Very racist people in Paris airport.Im an Asian and they treated me poorly.i asked for speaking with manager and they were rude and dismissed me.i asked them if I could drink water but they refused and threw the bottle away.im sure they will take it all thesehome.

This happened ar gate K security aprind 12.45pm on 1.2.24.

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3:16 pm EST
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Bonjour, je suis arrivée a Charles de Gaulle avec mes trois enfants, le 9 novembre 2023 et j'ai été déroutée par plusieurs de vos représentants, ce qui m'a fait prendre la décision d'acheter 4 cartes Navigo a prix entier pour les 3 jours de notre séjour a Paris. J'aimerais que la somme de 140 Euros me soit remboursée car je n'aurais jamais acheté les carte...

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3:17 pm EDT
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Charles de Gaulle Airport / Paris Aeroport Customs staff

I am a bristish traveller who has spent 2 days in Paris with my partner to purchase Christmas gifts of perfume.

Your staff opened and damaged every sealed box, threw my perfumes of 100ml away like it was trash, laughed in my face and to the colleagues and I was treated like a criminal...where I come from customer services and the equality act 2010 enables me to live a life without bullying harassment and treated inhumane

I am not a criminal. I am not scum of the earth, I am a human being.

Shame on Charles de gaule Airport for hiring disgusting staff who think that they can treat people like this...I will tell everyone to never shop in Paris or else the airport will take the gifts and throw them away like trash.

Disturbing and disgusting

Claimed loss: Over £300

Desired outcome: Extra training should be given to your disgusting staff....how to treat decent human beings

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Flow​
, US
Dec 30, 2023 3:11 pm EST

I do agree. I though this situation will happen only with asian people (at least 3 couple including me). Some custom staffs were really rude, aggressive, and checked like you steal items from somewhere. But they smiled with white people, who looked riche. I am wondering that it is turning to 2024 but still have some people like this in the world, especially developed country like FRANCE.

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11:07 pm EDT
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Charles de Gaulle Airport / Paris Aeroport Angry rude service at terminal 1

Unfortunately, we had a bad incident, me and the family and most importantly the kids, during departure from Paris earlier this month.

at EXKI near gate 18 of terminal 1 Charles de Gaulle airport, I went with my kids asking to get water or juice on the fridge side but suddenly

The worker over there in an angry way refused to serve us while she was checking items in the fridge.

Moreover, she lied and insisted that the shop was CLOSED! And insisted that the shop closes at 9.30pm, while I know they close at 10pm and the time was exactly 9.55,

but she rudely refused and I documented what she lied about ,while she was moving toward us in an unfriendly way .

I always thought that aiport shops are family-friendly, but it proved not with the very poor representation and rudeness that we faced,

The shocking thing that the attitude took place in the most popular and touristic area in the world 'Charles de Gaulle airport in Paris'

The incident took place the night of 5 SEPTEMBER 2023.

Desired outcome: to take action towards that racist and inhuman act towards me and my kids .Saying lies and ruse to serve kids breaching her duty to serve is shameful and we request apology and action with the employee

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Update by doctor preps
Sep 29, 2023 8:18 am EDT

The company has sent a decent apology and we all set

wil not judge the place from single interaction as these issues could happen anywhere

good luck

Resolved

the company manager sent decent reply and apology and we accepted that as single incident could happen but will npot judge everyone from single behaviour by one person good luck

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1:03 pm EDT

Charles de Gaulle Airport / Paris Aeroport Dog checking in

The “gentleman“ that is responsible for checking in dogs and odd size baggage at terminal 2F this 1sr July at 17:30 is rather rude and unnecessarily unpleasant. I am presently waiting for my connection flight to Rome. My travel experience through CDG was quite enjoyable until I politely tried to ask his gentleman for his help in boarding my dog.

He was rather inpatient, dismissive and he refused to give trival information. The airline advised me to dispatch my dog no later than 19:30 in other for me to go through security, immigration and find the gate before the recommended boarding time at 20:35. This gentleman refused to listen, he wrote down for me to be there at 20:00 and immediately started talking to another passenger within 2 min of conversation. He didn’t even allowed me to explain the situation.

The time he set will give me 35 min to dispatch my dog and do all the procedures before boarding begins. The way I see, his inflexibility and poor judgment of time puts unnecessary pressure on the passenger as well as security, immigration and airline services, which will have to deal with the possible consequences of his decision.

I wonder if more passengers had problems in dealing with him. It does make a bad impression not only at him but at the airport as whole. I believe CDG should offer him some training on people skills and call his supervisor’s attention.

I wrote about this to Paris Airport and AirFrance. Hopefully they will be able to look into this matter and improve services at CDG.

Desired outcome: It would be nice if the airport gave some guidance to the person in charge of checking dogs and odd sized baggage at terminal 2F.

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12:17 pm EDT

Charles de Gaulle Airport / Paris Aeroport Disability assistance

We traveled on our return flight from Zurich Delta FL 8450 (code share Air France flight) depart 7:45 a.m. arr 9:10 a.m. At check in I was refused to have my wheelchair/walker delivered to the doorway in CDG after several requests. I was picked up at CDG by a pleasant female assistant who assisted us in clearing security & brought us to the Disability lounge at 2E. This is where my human rights were violated. I was brought there by wheelchair. I was made to get out of the wheelchair & sit in a chair. I had no way to go to the toilet. The only wheelchair was locked. There was no water available. The people who had sat there for over 20 minutes & asked for their transfer were yelled at and told to sit down & wait. I had to use the toilet & literally had to yell to get assistance. One attendant begrudgingly took me to the toilet to find both accessible toilets locked-no one in them. The attendant told me it wasn’t her fault. Several minutes later I begged to be transferred to my gate K31 Delta #89 departure time 11:50 am because I was about to wet myself. No one addressed the locked bathroom. I was told to walk to the bathroom-again not able. I was practically in tears. I was dismissed & degraded. The staff there led by an older staff person was bullying & degrading to the disabled people in that lounge. The other staff follow her lead by dismissing the disabled persons concerns. I NEVER was at that site allowed to use the toilet. At 69 years old to not be allowed to go to the toilet or get a drink of water is inhumane. The staff there said “we know how you feel”. They have NO idea how absolutely demeaning & compromising it is to be denied your assistance device & told to walk onto to a shuttle, go to the bathroom in essence “ without legs”. After an hour I was assisted by pleasant male staff at the K gate area who assisted me to go to the restroom & even overworked did his best to assist us. I know staff are overworked by at least 2 staff went out of their way to help us. There is no excuse for anyone especially the physically compromised to be treated as sub human.

Desired outcome: Initiate immediately access to our assistance devices upon arrive at CDG. Staff sensitivity training of Disability assistance staff at 2E Disability Lounge. They my complaint in their personnel files.

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1:46 am EDT

Charles de Gaulle Airport / Paris Aeroport A stay at 2B terminal without water

hello

we flew yesterday from paris to tel aviv with el al

we've been putted née to gate b26. all the stores were closed. there were no water at the machines at all . no water to buy and i'm not talking about buying food or souvenirs that we didn't bought because we wanted to so at the airport.

but - leaving the passengers there for nearly 2-3 IS JUST UNEXCEPTUBLE!

Desired outcome: no water for 3 hours

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6:05 am EDT
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Charles de Gaulle Airport / Paris Aeroport 71 year old passenger who was stranded in cdg airport for 15 hours

To the person in charge,
I am writing on behalf of my uncle who had travelled on Gulf Air from Singapore to Paris Charles de Gaulle.
His flight was on 20th May, 9pm from Singapore.
Connecting flight was from Bahrain.
Arrival in Paris CDG on 21st May, 7.30am.
He arrived on time, clearance and baggage collection took him about 1hour 20min which is okay.
But there after he had lost his phone and was not able to contact his sister who was there to pick him up..

Until 9pm not even one person approached him to ask if he was okay. Nobody had helped him out even when he approached the airport police and no one had helped. His family in Singapore was worried and we had contacted Singapore and Bahrain airport to find out about his whereabout and they confirmed he did take the connecting flight. But even after so many calls, not even one person answered the call to help us through. Never in my life would I or my family would ever travel to Paris through CDG! WORST SERVICE

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3:55 pm EDT

Charles de Gaulle Airport / Paris Aeroport One of information agentes at F2 border controls

I was one of the passangers impacted by the fire at Terminal F2, and was detour to Gate L to go back to F2, I need iit to do controls and border again even though I just got off thr plane and was not leaving the airport just getting a connection fly!

When I got to borders controls I ask a boy with a red vest that says information if there was a way to help cause my flight was in 30 min and the line was too big, this boy was super disrespectful and told me in a very high tone of voice there was no prioritization so I tried to explained him I was one of the passengers impacted by the fire and a this point he came very close and started yelling in my face: Fire, Fire several times. I immediately told him to back off and never put himself right in my face again this was disrespectful and unprofessional. He behaved like this to other passengers and that is why I feel important to report it. I dis not got his name but he is dark hair, wears glasses, skinny and not very told.. if this hepls in any way.

Desired outcome: I would like a response and this person send to a customer service training Francine Gonzalez +[protected]

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1:22 pm EDT
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Charles de Gaulle Airport / Paris Aeroport Customer service/gate change without being informed

Me and my boyfriend were waiting for our flight back from Charles De Gaulle Paris to Luton airport in London. We got here early and found the announcement board and it said our gate was B20. We made it through security and headed to our seating area. We showed our tickets to the attendant at the gate and was told “easy jet isn’t here” we was not redirected or made aware our flight was boarding at a different gate. We saw the flight had boarded and asked someone else and was met rudely with “you’re at B30 not here you should check the screens” bare in mind no announcement or anything had been made for boarding or change of gate. But there had been previous announcements for other flights for these things. We then ran down to the gate to find it had boarded and the flight would not let us on at all. The gentleman at the desk for B30 said call easy jet and they can deal with it. Across 10 gates there is one tiny screen that is easily missed and no other boards for this. We are now waiting 3 hours for our next available flight. Since we have been waiting in the last hour there has been numerous announcements regarding other flights leaving in the area and staff have even been walking up to other seating areas to find all passengers for the flight they are looking after. The inconsistencies here are ridiculous and the staff were no help at all. There is no information desk to find here to have a member of staff help us and when we did ask for help with our tickets were not helped in the slightest just told this is not your gate and move to the side. Your standards are horrible and we will not be flying through you again

Desired outcome: Refund for our tickets which was €230 for the pair of us to get back home

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12:49 pm EDT
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Charles de Gaulle Airport / Paris Aeroport Wheelchair assistance case number c-6275555

On April 4, 2023, 10:00 a.m., I arrived at Paris Charles De Gaulle Airport to make a connecting flight for Atlanta, GA, USA with a final destination to be MCO Orlando, Florida. Our connecting flight was not due to depart until 2:00 p.m. Taken to the wheelchair loading area along with family member Barbara Morris, who was also a part of a five member group returning home, we encountered staff that were belligerent, rude and intentionally callous. The staff members held back our boarding passes and serviced every customer in area and those arriving after myself and Ms. Morris. When addressing the staff with concerns for missing our flight after several hours had passed, the response received was “wall, I guess you will just be missing your flight.” She along with two others refuse to board us in wheel chair or on vans to be taken to our prospective gate to unite with other family who did not require assistant and our flight. They engaged in verbal exchanges with my sister Ms. Morris and things exquillated from that point. They also refused to provide badge information by placing them inside their jackets as we attempted to get their names which they refused upon request. My sister was taken away and I was left behind. I was later placed on two separate vans to ride up front with drivers who asked for boarding pass which were not provided or directives to which gate I was to be takin. After riding around with driver who did not know where to take me, he finally dropped me off at another wheelchair loading point at which time I again sat for a long period of time and then given to a wheel chair attendant who was aware of the entire ordeal because he originally provided the ladies with my boarding pass. When they denied having it, he did speak up and reminded them he gave them directly to them. They just laughed and high fives one another. I finally arrived at the gate just as they shut the doors and was refused the opportunity to board even though the plane had not backed out. In fact, the attendant tried to wave us away as we approached. Two other attendants offered to open the door but was instructed not to. It was as though the instructions were telegraphed to each stop. I then found myself left alone in a foreign country with limited ability to communicate. Given instructions by the ticket desk to hurriedly take me to another point so I could board another plane, again my travel was intentionally delayed. I was brought to tears and somewhat in fear for my safety. Finally I was provided one ticket to Detroit, MI and was told I would have to address the ticket counter there to possibly get connecting flight home. Arriving in Detroit, I finally obtained a ticket to Orlando with a 2 hour delay. Upon arriving in Orlando, I had to pay a large fee to Uber to the destination of my car in Winter Garden, FL because I no longer had the transportation originally arranged. This is truly unacceptable. We were also invited to engage in a physical conflict if we had issues with the staff. She actually stood and directed us to come on if we had issues because she was ready. I never addressed her disrespectfully or aggressive. It was totally uncalled for. However my sister and her did engage in heated exchange inwhich that staff member was out of line with behavior.

Desired outcome: I am open to options and with the dismissal of those staff members. Compensation is truly warranted after such trauma. My sister has photos of staff involved.

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12:58 pm EDT
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Charles de Gaulle Airport / Paris Aeroport Stuff and asking for compensation

I checked in early last apr 13 for 11:20

Flight . And was stuck in passport border control and missed my flight. I approached the stuff several times and were told to just stay in the line and i am good . Later The airline staff told me we should be in access one bec holder of business class tickets

But we were denied access to it .. i want the paris airport ground staff wearing red orange vest be liable. Bec of their I missed my. 1300 usd floght

Then was asked to buy new tickets worth 1000 usd

Bec of this i am havinv sleepless nicht for weeks already..

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3:38 pm EDT
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Charles de Gaulle Airport / Paris Aeroport The wheelchair assistance

At 20.35 we have asked for the assistance of a lady at the desk of assistance with a wheelchair to board the flight of aegean A3615.

I would like to make a serious complain of misbehaviour and not assisting us with my wife embarking on the plane. The fact that we were not speaking fluent French seemed to have annoyed her and has asked before coming to France to know that we need to speak French.

After this incident that my kids also were present we are extremely disappointed and as a first step I m raising this complain and expecting to the lady that she was not also wearing clothes of her work to be punished.

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5:24 am EDT
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Charles de Gaulle Airport / Paris Aeroport Complaining the extreme delay my baggages

TOO URGENT!

Our missing baggage (BA648481, BA 648426) should be delivered to our hotel in Paris by 7pm on 30 March 2023 as told, but till now 31 March 12:41am not receiving our baggage. No email or anyone contact us for any updates (even can’t reach us via phone).

As we will leave Paris on 1 April morning, please deliver the baggage to our hotel: Hôtel Marquis Faubourg Saint-Honoré, 8 Rue d'Anjou, 75008 Paris, France (Our room 41) by 11:00am on 31 March 2023 (Please give us the driver phone number to follow up the baggage delivery directly) And at the meantime we emailed the serious complaint to the CEO Sean of British Airway and the Airport and the local regulators (CAA) for this incident arising from the airline to make us with terrible journey.

Desired outcome: DELIVER OUR BAGGAGES BY today 31 March 2023 to our hotel in Paris, as we leave Paris Tomorrow morning (1/4/2023)

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10:55 am EDT
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Charles de Gaulle Airport / Paris Aeroport Inhumane conditions at terminal 1

Absulutly no place to lie down in terminal 1 before check in, airport doesnt allow acess to lounges before check in and doesnt provide any alternatives for people who need to lie down even if they paid for the lounges.

I had to wait 8h standing up or sitting in hard chairs with metal bars between connecting flights, this is absulutly inhumane and even though i asked for help because i was in a lot of pain, im a chronic patient, all of the staff said i had to wait sitting painfully in those chairs or lie down on the hard cold dirty floor until my check in opened.

How can a new remodeled terminal use anti homeless tacticts on its paying custumers?! Will never return to Paris airport, none of them, if a newly remodeled terminal for international flights is like this i cant imagine how the others are.

Desired outcome: Instalation of furniture that allows for people to lie down at terminal 1, at the bare minimum that should have been done from the start

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8:12 am EDT
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Charles de Gaulle Airport / Paris Aeroport Inadequate care of passengers with reduced mobility

Date of travel 7 December 2022

Flights Ednburgh to Paris CDG Air France SQ1875 (AF1887) Terminal 2 to connect with Singapore Airlines SQ335 Terminal 1 to Singapore.

Airport staff failed to arrange our Assisted Travel transit from Terminal Two to Terminal One to make our connection. We missed our connection. We were put in a waiting Area for 4-hours in Terminal Two. On arrival at Terminal One we were again put in various waiting areas for 10 hours before We were told that there was no Lounges in the check in area. We were unable to Check-in for the next flight to Singapore because the Check-in Desk was closed. We tried to contact a Singapore Airlines and Air France representatives, but none were available.

All the Waiting Areas were cold and uncomfortable, the outside air temperature was 2C. At no time were we offered any food or drink, We went for 14 hours without any refreshment. It was a distressing experience and we suffered hardship and emotional stress. I am 78 and my wife is 72 and we both have difficulty in walking.

Singapore Airlines had changed their departures from Terminal 2 to Terminal 1 on 6 December and the Airport staff were confused as to how to transport passengers with reduced mobility from Terminal 2 to Terminal 1. They made two attempts but did not have the corrected authority passes to enter Terminal 1 . We were returned twice to the waiting area in Terminal 2

Desired outcome: Compensation for our very distressing experience at Paris CDG Airport

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11:02 pm EST

Charles de Gaulle Airport / Paris Aeroport Rude behaviour at the security control

I want to make a report because I faced an extremely rude behaviour at the security control at terminal 1 gates 50-58 at 10. 40 am, first line from the left, yesterday 22 february.2023. While I was passing the security control the machine made the sound that something metallic was on me and a female employee came on me and she started yelling and speaking so impolitely that I was shocked. She was commanding to take off my shoes shouting so loud and impolite that everybody was looking at us. She was obviously making an abuse of her position power. I was left without shoes stepping on the dirty floor. When this humiliating process finished I asked her to give me her name and she and another older man hided their cards and they said they don't give their names. I asked for their manager and the rude lady said ' I am the manager'. I m sure you can find these employees and at least train them to be polite at people. Or the security company that you cooperate offers bad services because at the same time other people were making complaints about the security behaviour in other lines!

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Swatzzzz
, IN
Nov 03, 2023 3:28 pm EDT

Similar incident happened today! I will Avoid France as much as possible. Unfortunately some people don’t deserve their position but there is no place you can complain and even if you do there is nothing that’s done. Absolutely disgusted! Spoilt my day. Atleast be polite if language is not same.

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MiSSK526
Atlanta, US
Jul 19, 2023 9:32 pm EDT

I experienced the same! And they would not speak English to me knowing I don’t understand French after they started yelling at me. I have another trip coming up. The layover in France costs me less than other airports but I intentionally booked the Amsterdam layover because I don’t want to go through France unless it is absolutely necessary.

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JenSF580
Oakland, US
Apr 03, 2023 7:35 am EDT

The EXACT same thing literally just happened to me and my 81 year old mother! Absolutely disgusted.

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Overview of Charles de Gaulle Airport / Paris Aeroport complaint handling

Charles de Gaulle Airport / Paris Aeroport reviews first appeared on Complaints Board on Oct 30, 2007. The latest review Airport security/facilities was posted on Jun 16, 2024. The latest complaint Angry rude service at terminal 1 was resolved on Sep 28, 2023. Charles de Gaulle Airport / Paris Aeroport has an average consumer rating of 1 stars from 74 reviews. Charles de Gaulle Airport / Paris Aeroport has resolved 3 complaints.
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    1 rue de France, 95931 Roissy Charles de Gaulle Cedex, BP81007, France
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    Jun 18, 2024
Charles de Gaulle Airport / Paris Aeroport Category
Charles de Gaulle Airport / Paris Aeroport is ranked 73 among 221 companies in the Airlines and Air Travel category

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