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2.7 31 Reviews 19 Complaints
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Skylux Travel reviews 31

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Skylux Travel Dear Sir,I am Senior Citizen,79 plus in poor health

Dear Sir,I am Senior Citizen,79 plus in poor health. I booked AIRINDIA business class ticket for JFK-DEL-JFK in January for Journey commencing in July .Due to Covid-19 AIRLINES cancelled the flight and as such my ticket was cancelled through Skylux.Instead of giving me full refund they retained $691.50 as Credit/Deposit(Credit Confirmation-W4DN46) for adjustment against future bookings.Now I am not able to undertake any journey due to further deterioration in my health but they are insisting I book business class ticket for myself or any other person.At my age I cant find any other passenger.They are giving lot of excuses which are fraudulent and not replying to my Emails after 18th July21.I am not getting any response from their customer service Email. Even I am not able to get the correct Email ID of their CEO. I feel cheated by Skylux as they are not giving me refund and forcing me to book Business class ticket.Please help me to get refund because of my age and poor health.Thanks

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H. Bogisich
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quick service. no drama. no more to say. the end

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J. Veum
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Our travel agent *** was very professional. Will use him again

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H. Renner
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It was my first time using SkyLux and am thoroughly satisfied. The process was easy, the agent listened to what I needed and wanted and searched for that criteria then came back with a very good option and price. Very happy to have found them.

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A. O'Connell
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Oxford Z at Skylux was very responsive at every step of the process and I recommend him and Skylux highly

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Skylux Travel Horrible experience

Horrible experience. Completely distrustful. We purchased 2 business class tickets, without knowing that they are secretly charging 300$ per ticket ($600) just as the issuance fee. When initially confronted the agent made baseless arguments and finally, there was no way out she was extremely rude and said it should not matter to us what they charge as issuance fee. Well you should be transparent about what you are charging. I even noted that prices are lower than what you are asking when purchasing the tickets (she was charging more for issuance) as she said those are fake websites. I tried reaching out to the agent, SKylux travels but no one is helping. The agent or his supervisor will not respond to calls or emails. They even charged an extra $503 for Travel care package, which I do not want . None of the agents are willing to cancel and forwarding my emails/messages to *** the agent, and she just does not respond. So I am basically loosing $1100 . I hope Complaintsboard.com helps in getting this resolved

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H. Thiel
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I have had an excellent experience. *** helped me book 2 trips to *** in the past 2 months and it was a pleasure to work with him.

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C. Okuneva
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First time using this service, and it made my trip planning easier and more enjoyable. Felt like I was working with someone who truly listened to what I needed. Professional and friendly from the first contact thru booking travel. Looking forward to walking out the trip and experiencing the difference this level of service makes!

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B. Mayer
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is efficient, profession and very responsive. Made this process of booking and finding us a great fare so easy! Cant recommend him or the service SkyLux Travel more highly.

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A. Jakubowski
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Very helpful in travel planning, quick service and positive attitude employee travel assistance.

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Skylux Travel Skylux deception and dishonesty cost us a lot of money

Skylux deception and dishonesty cost us a lot of money. Our Skylux agent *** stated that if our flight to Japan was cancelled, full credit would be held by *** for 2 years, not Skylux. This is what actually happened: According to ***, someone at Skylux, changed our itinerary a week before the departure, without our permission. This new itinerary took us to a different destination with a schedule that would have not allowed us to make the connecting flight. Then, someone at Skylux cancelled our flight, without our permission. We were planning to wait until 2 days before the flight, so that if *** cancelled we could get a FULL REFUND with ***. Instead the person who cancelled our flight transferred the credit to Skylux contradicting their email and phone assurances. In order to get any money back we had to pay a substantial penalty to *** and Skylux also retained a hefty sum. Net result - we are out $2700. Multiple calls and emails to Skylux were not returned or stonewalled.

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K. Kozey
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was very professional and responsive during the booking process.

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M. Christiansen
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I had a very nice and competent agent. However, booking took a long time because it was based on an upgrade. The first date did not work with the airline and the agent had to do a second attempt which worked out. I traveled with an upgrade ticket with this company and the same agent before and it worked well and saved me a few hundred dollars. Using corporate miles is too risky for my liking. I hope that my current confirmed booking is working equally well. I will use Skylux again.

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E. Turner
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did an excellent job finding appropriate business class tickets. He was prompt and efficient. We are frequent travelers and will continue to buy from him and Skylux Travels.SN

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B. Osinski
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at Skylux was very responsive, sending me 3 two-itinerary options within 2 days. The final price of the itinerary I finally chose & booked saved me considerable $$ over the same/comparable flights found online at airline & other booking sites.

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Skylux Travel Although the airline approved my refund SkyLux does not answer my phone calls or emails

Although the airline approved my refund SkyLux does not answer my phone calls or emails. I was forced to go directly to Finnair because of SkyLux refusal to work with me, but even with Finnair's approval for a refund. I was told by the people at Finnair that they cannot release the funds without SkyLux approval because they booked it. Albert Lowe Dear Customer, I hope this email finds you well! I am contacting in you regards to your bookings with reference numbers QGXCCS QGSBWN. As there are several flight cancellations in both of the bookings,you are entitled to receive a full refund of all tickets. You would have to request the refund from the travel agency you booked with as the tickets were issued in their offices. The full refund without any cancellation fees is as per the disruption policy of the airline,however if the travel agent needs any further information or authorization,we would be happy to assist the agency. Best regards, Mohamed-Ali Finnair Customer Service Finnair Plc Web:https://www.finnair.com/en ref:_00D24Zb2l._5001o4S

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B. Hilpert
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I was well pleased with ***. He was patient and accommodating since he had to coordinate 2 couples and 4 round trip tics

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K. Friesen
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Good service overall. *** worked hard to get us a reasonable fare for business class from US to ***. Follow up was good and he called us back to assist with seat selection after tickets were purchased. I highly recommend their service.

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T. Schaden
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Our agent Twist I. did a very nice job finding the ideal flight/cost combination, Unfortunately, a Virgin Air flight was falsely listed in their system, and when trying to book a round-trip to *** it came up $3000 higher per person when contacting the airline for the definitive reservation, The alternative was BA, and we are very satisfied with the SkyLux service so far. Looking to book hotels in *** and *** now.

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E. Schumm
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is the best travel agent I have worked with. Courtesy and very helpful.

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Skylux Travel Skylux Travel- My experience:I am going to put a review about my experience in dealing with one dozen people at Skylux

Skylux Travel- My experience:I am going to put a review about my experience in dealing with one dozen people at Skylux.I gave you the name of four people each one of them asked me the same question how can he/she help me. This is very frustrating. I have three other people who will question me why I am dealing with Skylux? One experience is not bad enough?If your service is so bad imagine how bad will it be when we are overseas! Business-class people do not have to put up with this nonsense.In one instance, I have a quote on *** airlines (worse in terms of 6 to 10 hours layover in ***) that gave me two fares $4839.00 and $7,818.00 for the same dates. whereas, direct fare on the same airline for the same dates is much cheaper.Furthermore, when I asked to speak to a supervisor the lady gave the phone to you. Why don't you let me speak to a supervisor or manager unless you have something to hide?I have two other companies who can offer me a better service and price than Skylux.With regards,Have a great day!...

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Skylux Travel I booked a flight to *** through SKYLUX Travel

I booked a flight to *** through SKYLUX Travel. My wife and I were planning to spend a week in ***. About a week before our scheduled departure, the airline called to inform me that the flight was cancelled, but there were seats available on the next day. The airline said that I had to re-book the flights through SKYLUX, since the original booking was through them. I immediately called SKYLUX and asked them to re-book us for the next day. Despite multiple calls and emails every day following that initial call, SKYLUX did nothing until two days before the originally scheduled departure. By that time, there were no more seats available on the next day, and we had to cancel our vacation. This was going to be the vacation of a lifetime, and it was ruined by the gross negligence and bad faith of SKYLUX. I had purchased the "Travel Care Protection Plan", but it made no difference. They just did not care about me or my vacation.If there is even the slightest chance you will need to make changes to your travel plans, DO NOT USE Skylux. Once the initial sale is made, the service ends. They will not help you.

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Skylux Travel I purchased a ticket to Portugal through SkyLux in February

I purchased a ticket to Portugal through SkyLux in February. The borders shut two days before departure. American Airlines issued a full credit to SkyLux. This was the third week of March. They have refused to give me one dollar back but said it would be in credit for future use. Now that things are opening, I have essential business I must attend to. I called to book a round trip Business fare again to Portugal. I looked on the internet and the Airline fare was the same. I asked the SkyLux agent why? Her reply: "Since you found the same fare on the internet maybe you should buy directly from them." I replied NO WAY as this ticket was only half of what they are keeping from me. I WANTED THE SAME TICKET AS THE AIRLINE was offering, which was EXACTLY what she quoted initially when giving options. NO REPLY. No supervisor will call. No customer service # to call. And to add insult to injury, I receive an email my SkyLux Reward Dollars are EXPIRING August 31st. THIS IS CRIMINAL. AA even provided me with the last four digits of the CC# they credited the full amount to in MARCH. Covid or not, this is beyond absurd.

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Skylux Travel I have been trying to get a refund for the cancellation of my Princess Cruise from Carl at Skylux saying that my flights to Singapore from

I have been trying to get a refund for the cancellation of my Princess Cruise from Carl at Skylux saying that my flights to Singapore from Newark on March 10,2020 and returning to San Francisco on April 1 were canceled. I have been calling for three weeks straight. Kumar Keshore, the booking agent and Carl in customer support both do not return my calls. I have left multiple messages. According to Singapore Airlines they. cannot talk to me because I booked through a travel agency Singapore Airlines told me that the booking agency has to send an email to the sales office requesting a waiver code requesting the refund of the ticket because it was canceled. I canceled because I am an octogenarian with lung disease. The other reason was that the cruise was canceled and at that time China and Singapore were closed.I will not be traveling to Asia anymore as I just lost my partner. This company, especially Carl and Kumar has no compassion for the elder population The fact that they will not act on my behalf leads me to believe this is elder abuse. If Skylux won't act on my behalf I will lose $2,911.57.This was to be my dream trip that I saved many years for.

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Skylux Travel Cheating to core In the month of june i booked tickets *** and paid round trip business class and hotel

Cheating to core In the month of june i booked tickets *** and paid round trip business class and hotel. i didnot like the hotel enjoyed by skylux so i was told to book my choice of hotel and pay them the invoice so that they can refund me. i did sent them the same. i was told it will take few days to reimburse. i have been following up since then and there is no response thru email or phones. i raised a complaint thru my credit card company but skylux tried to rule it out that there is no issue. i have chain of emails that confirmed my refund process initially and evidence of constant follow up. Infact there is no way to follow up since the representative that works for me changes the number soon the money is recieved and emails are not answered. if I call general line i will be told to contact the same representative thru his phone number initially assigned which wont work now. my question 1. why is this drama of assigning a representative. we all deal with airlines or banks where any one can serve. why just one person. Lets assume this is to ensure some quality service. 2. why is there no general line where we can check status of refunds. what if I am stuck in any airport or hotel and need any help. the representative is available only 8 hours. what if there is an emergency situation. 3. why does the rep change phone numbers after the deal is closed. 4. how can i reach any other supervisor or customer service team

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Skylux Travel Skylux owes us a credit of minimally $1,949

Skylux owes us a credit of minimally $1,949. Our request for response have gone unanswered since March 2022.We first had booked two business class tickets to *** through Skylux with American Airlines in June for $5,736. The cruise was cancelled because of Covid. Since Skylux refused to give us a cash credit, we tried to use it for a couple business class tickets to *** in July . Those tickets were approx. $4,000, quite a bit less than $5,700. Skylux told us, sorry you will lose the difference. We did not understand how they could do that. In hindsight, we should have fought this or just taken our lumps right then. Instead we paid Skylux roughly $4,000 in cash for the new tickets to Oregon. When we rebooked our cruise in Hawaii for February 2022, we used the $5,700 credit, To our consternation the new tickets had escalated to a cost of $7,458. Skylux told us, sorry tickets are now more expensive. We had to find out later that they had gone up in price , but that Skylux had slapped another $1,036 fee on it.Upon cancellation, American Airlines, promptly issued us a cash credit of $4,472. That left a difference of $2,985.72. AA informed us that a cash credit had been issued to a Skylux Credit card in the amount of $1,949. Before we knew this *** had told me on the phone that no cash credit would be forthcoming. If anything he might be able to work out a voucher for us of roughly $2,000. We never got this in writing. Further requests for a cash credit went unanswered. Skylux has pocketed $1,949 received from AA. Minimally, we should be entitled to this amount. They kept a profit on this deal of over $1,000 even with this credit.

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Skylux Travel SkyLux has been a terrible company to work with!

SkyLux has been a terrible company to work with! In 2019, we worked with SkyLux to book Business Class tickets to *** during 2020 (these tickets turned out to cost exactly what they could be purchased from the airlinesno 60% to 70% discount). Due to Covid, we requested that SkyLux rebook our tickets for travel in 2021. Without our approval, SkyLux booked a lower grade Business Class ticket than we had paid forBusiness Standard instead of Business Comfort (by working with the airlines, we were told that SkyLux retained the difference in cost between standard and comfort as an increase to their commission). When we further decided (still an issue with Covid) that the trip couldnt occur in 2021, we requested a refund from SkyLuxthey informed us that wed need to work directly with the airline. Over several weeks, the airline told us to work with SkyLux and then SkyLux told us to work with the airline. This back and forth continued numerous timescouldnt get cooperation from anyone. When we initially worked with SkyLux, we assumed that if there was an issue, they would work for us as an advocate. Instead, they shunned our requests and avoided any involvement in a resolution. Finally, we got assistance from the airline. We were refunded our initial funds minus the amount that was retained by SkyLux (as an increase to their commission). Since SkyLux had retained these funds, we went back to SkyLux and asked them to reimburse us for the monies that they had retained. We were told that they were unable to refund these monies, but indicated that they would give us a future travel credit for the amount in question (good through the end of 2023). Given the uncertainty of the ability to fly, we told them that this resolution was unsatisfactorywe wanted the money refunded that they retained. They have refused. The amount is $668. Again, we have found SkyLuxs performance to be non-supportive bordering on fraudulent.

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Skylux Travel I have used this company several times without any issues

I have used this company several times without any issues.The last time I purchased a ticket from them was before C19 and have been unable to travel due to restrictions.I use a guy named ***, who at the beginning seemed to have my best interest in mind until I asked for a refund and that is where al this began to unravel.First off, I have been charged $1400 in order to receive a refund even though I did not travel and covid forced cancellations. I gave him a tip on the final price and he would not return it even though I never used the purchased tickets. On top of that I was charge over 500 dollars just to get my own money back. I paid over *** for my tickets and only getting back ***. Beware of this before you buy.I was also charged a wire fee and a 4% fee on top of that to get my refund. Thing is this transaction was not a wire, but I was charged anyway.Now to the refund. *** asked me to give him my bank information to receive a wire, but this whole time it was not a wire transaction but an ACH transaction which is different from a wire. I still paid the wire fee and 4 % only to find out *** asked me for the incorrect routing number and the money was rejected by my bank.I have since spoken to *** with my banker on the phone and he was argumentative and rude. He refused to acknowledge that he asked for the incorrect information and proceeded to blame me and pass the buck as if he did nothing wrong. He then said he didn't know when I would get a return call so that I may get my refund. I had my banker attempt to verify the funds had been rejected but he talked louder and continued to push the blame to others.Needless to say, this is a shady company when it comes to getting a refund. They seem to make it difficult and on top of that ask consumers for the incorrect information.To make my point, *** went on vacation and told me that he would handle this when he returned, 2 weeks later, and now this.

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Skylux Travel complaints 19

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“BUYER BEWARE” of Skylux! It is too bad I can not give them less than one star. I suspect they occasionally work for some buyers interested in discounted tickets, however, when they take your money and provide you with nothing (including tickets) you know you should avoid them like the plague. I am certain my story is not uncommon for the company. I wa...

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Skylux is truly a fraud. Trust me If I am writing this, u can imagine how frustrated I am. Spent 15k. Never fall in the trap. We booked biz class travel 4 months prior to our travel and we got emails from Skylux with seats. Week of travel full of surprises. Seats ere not attached to tickets and shocker. We have to pay if we want to get seats When we...

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Skylux Travel Flight changed from Original

I spent over $15,000 on tickets this year booking via SkyLux. One of original bookings had changes made and I was never notified by SkyLux. Having a layover change from 3 to 15 hours is unacceptable. I emailed twice to different contacts and also sent a website request. Their automated response was someone will call be with a few minutes, what a joke. Had it been a sales request I would have definitely gotten a call. Because it’s an issue no one had responded via email or call or anything. Several hours has passed and still no response.

Desired outcome: I would like for SkyLux to make sure that we get on a connecting flight on the night of Jan 11th 2024. Confirmation N69BQ4

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Is Skylux Travel legit?

Our verdict: Given the nuanced findings from Complaints Board's comprehensive review, we cannot assert the full safety of Skylux Travel's website. The legitimacy of Skylux Travel requires cautious navigation by users. We recommend proceeding with caution and employing your best judgment when interacting with Skylux Travel, especially when browsing their offerings or sharing personal information.

Skylux Travel earns 41% level of Trustworthiness

Moderate Safety Advisory: Skylux Travel has a 41% legitimacy rating by Complaintsboard. Proceed with caution, using best judgment.

Skylux Travel protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Skylux Travel. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Skyluxtravel.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Skylux Travel as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
  • According to our analysis, Skylux Travel appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
  • Several positive reviews for Skylux Travel have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
  • We looked up Skylux Travel and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
  • Adult content may be available on skyluxtravel.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
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Skylux Travel Service and ticket

Had a very bad experience with this company.

Most of their agents are outsourced and sitting in another subcontinent.

The incompetant agent did not go over the ticket with me and i was horrified to know that the second part of my trip was from Gatwick and not from Heathrow.

So i missed my connection and ended up purchasing a brand new ticket that cost me several thousand dollars.

They are not taking partial responsibility for this and refuse to acknowledge or accept that i had a horrific experience.

Basically shrugged their shoulders.

I have asked them to check their recording since they claim that "all calls are monitored".Part of their responsibility as brokers is to go over the ticket details with me prior to booking.

Claimed loss: 3200 US dollars

Desired outcome: Partial refund

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Skylux Travel Paid for two business class tickets and almost a week gone by.

On November 8, 2023, I paid for two business class tickets roundtrip (LAX to ISB) on Turkish airlines. Skylux issues economy tickets on November 10. Travel agent sends email stating “issue will be fixed shortly and sorry for the confusion”. I called Skylux customer service and was assured that the travel agent will upgrade to business class within hours. Agent off over weekend and I was asked to wait for agent to return to work. November 13, I get notified by the agent that Skylux was using a combination of miles and cash to purchase the ticket and now unable to do so. My options are to get one way business class and one way economy. Or, pay an additional $700/ticket for business class roundtrip or, get a refund. 6 days have elapsed with no resolution. Prices have gone up since then.

Desired outcome: Issuance of business class tickets. Skylux has full payment and has failed to issue the tickets for 6 days now.

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I am writing to address a highly concerning experience I recently had with I am writing to address a highly concerning experience I recently had with Skylux customer service while booking a flight for myself and my two children to India( date: Aug 9, 2023). I am disappointed by the lack of transparency, miscommunication, and subsequent complications that...

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Skylux Travel Dear staff at ComplaintsBoard.com,I bought this business class ticket for the first time from this vender

Dear staff at Complaintsboard.com,I bought this business class ticket for the first time from this vender. (I buy about *** every year from 2-3 consolidators and their agent and never had an issue in the past). I wanted to give this new travel agent a try this time around. The travel agent *** explained to me that the ticket was non-refundable. I understood it. *** knowing, I was not sure of my travel date, also offered me a travel plan that would cover the incidental changes in my travel date which fully refunded the ticket should my travel plan change. This policy was sold by the travel agency and not the airline. It was for the same very reason that I bought that travel insurance plan. I saw that full refund option offered on their ticket purchase authorization site before I actually paid for ticket. What I saw was that the insurance plan offered FULL REFUND and other travel assistance visible on the site. There were no other disclosures easily identifiable on that purchase website site at the time of purchase for me to read other than that it offered refund, hotel and car rental services and other assistance. I believed the agent and trusted him and also tipped him $25 at the end of the purchase which was an option at time of purchase which I now know he had knowingly or unknowingly tricked me into purchasing it. I paid for ticket and there were no other issues until the turn of the event caused my travel to be delayed. It was only then when agent began to fall back on his promise and told me via a series of email exchanges and two phone conversations that there was no refund policy on that travel insurance plan and only a reissue of ticket for a later time by the same airline on the same travel route as before. I had not been told these additional information till after the purchase. Please read the remaining in the uploaded letter .

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M. Aufderhar
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Our customer service with our *** Lux representative has been terrible. Lack of follow up and response has been frustrating. I would ask for information and told it had been sent only not to receive it. We were told we could not make a seat selection until seats were released a few days before our trip. This was unacceptable. I was able to go directly to go directly to the airline website and was given the option to make seat selections on both outgoing and return flights. When I shared this information I was told this was not possible until a few days before our flight. In the meantime I am going online each day and watching seats fill up. I expressed to representative my concern that seats were filling and he stated he put my seat requests in but could not assign. In the meantime all the seats I requested showed filled on the seating chart on the airline website. My concern was I was not going to be in a situation where my husband and I were not sitting together because everything was picked over. I finally made the decision to go online and select our seats. Grateful I did because I looked at the seat availability yesterday and had I waited chances were we would not be together and definitely not have the seats requested. In addition, I have been trying to get a copy of our insurance policy and have been unable to do so. We paid an additional $662 for our seat selection on top of the $15,823.46 we paid. This was a cost we should not have incurred. First experience with Skylux has not been positive. I would like to be reimbursed for our out of pocket expense. In the meantime I still have not received a copy of our travel insurance policy which I have requested.

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S. Mills
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I purchased 2 American Airlines tickets from an Individual named ***, an Employee of SKY LUX Travel. These were Bus Class tickets made out to ***, and ***, FOR TRAVEL FROM *** to Barcelona, returning from Nice. The Total paid for the Tickets was $6667.10. The tickets were paid on Nov 2, for Travel on May 21/2022.We had Problems with the Flights and I communicated my concerns to American Airlines. All of our flights were changed and as a Result of my complaint, I received a letter from American on July13/2022, in which they indicated that a complete REFUND had been issued on our behalf to SKY LUX my travel agent ,for Tickets ***, and ***. My attempts to recover this refund from SkyLux have been met with silence. I have a record of the emails from American Airlines which can be made available.

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C. Kulas
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Date of transcation oct 4 2021.i tried alot to solve with agency and reach out to airline but they keep redirecting me to travel agent.i showed them all proof of emails and communication.But no one listening me.its beens 10 months i trying to resolve this issue .i am losing *** usd with out even using services.

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Skylux Travel I am traveling to Europe and decided to check on the internet for reasonably priced business class flights for myself (*** and my

I am traveling to Europe and decided to check on the internet for reasonably priced business class flights for myself (*** and my fiance (***). I was somewhat cautious because I normally fly with United and am a million miler, however the price was too high. I found skylux travel and worked with an agent ***. He seemed very polite and responsive. All of my emails had the correct spelling of both of our names and the respective information that was required. After emailing back and forth for over 20 times, we finally secured a flight and seats that we were happy with. The flight was to ***, *** from *** for $8,912, ticketed on June 19,2022. On June 19, *** caught a spelling error on her name spelled *** and emailed ***. I emailed him on September 21. *** said the spelling was not his fault but the airline and said that he had to cancel and ticket and reticket the flight. I questioned of why did he do this without my permission. He assured me that we well get the same flight but it may be at most $100 more, I told him that is not acceptable. He then used my credit card and reticketed the flight at $9,792. I told him that is $888 more and that is not acceptable. He said not to worry, he will check the flights each day and the price will go down.On 6/27 he said the flight must stay at that price and that Skylux would provide me with a travel voucher. I told him I want my money and not a voucher. To this day I have received neither. I told him in the future to make sure the spelling is correct. On 6/28 *** emailed me (i have proof) and spelled my name *** and not ***. I asked him why the error and where is my travel certificates, he didn't respond so I called. He said he would email it right away and it is not here. I spent three weeks of frustration with Skylux, I filed a complaint with them over a week ago and no response.

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L. Goyette
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I purchased a business class round trip ticket from Skylux for an emergency trip from the *** to *** on 4/5/2022, which was charged to my credit card in the amount of ***. However, I had to change my trip and the travel agency Sklyux informed me that the only tickets available for the changed date would be on First class for the 1st segment of the trip at $5599. I booked the tickets with the first class for the first segment. However, instead of charging me the difference in fare, the Skylux travel agent informed me that the modified ticket will need to be charged in full, and that the other ticket would be refunded. I completed their refund form for the same as instructed. When I checked my credit card statement, I never got the refund, and despite multiple calls to Skylux, promises to get the refund went unfulfilled. I raised a dispute with my credit card company for that charge, and after the second dispute, was given a partial refund of $3196 on Aug 11, 2022. I am still owed $1389.95, and am not getting anywhere re: the pending amount needing to be refunded. I have made numerous calls to Skylux, and only empty promises.

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R. Hermann
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Attachment 1: *** complaint to the Attorney General.These guys are brutal. I filed a complaint with *** (and also the *** Yes, I want my money back. But these guys would never let me speak to a supervisor (how unreasonable is that request?), they have a phantom employee named ***, who sends notices of 'great deals', but you can't speak to her. And then there is ***. He tried to help me out as you will read. *** wanted me to obtain a phoney doctors note to send to an airline that he booked! Man, these guys are bad news. Thank you for your assistance. I have email strings a mile long.

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R. Turner
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SKYLUX Travels (Deluxe Flights) is a Fraud. They sold me a full fare business class ticket without telling me that they have used their own frequent flyer points which have restrictions. I also purchased travel insurance alongside the ticket. The airline downgraded me from business class to economy class on the return flight and issued a letter stating that I was eligible for a refund. I submitted to Skylux Travel agent for a refund but have received no response. The Agent is ducking my emails and phone calls. Although I paid Skylux Travels $3443/-, they paid the airline less than $100 since they appear to have used their own points. I am eligible for a refund from Skylux Travels - please help resolving my case.Since I was downgraded to economy on a non stop long haul flight, I caught COVID enroute and fell sick and was laid up for a week. I have vulnerable elderly parents and children and did not want to infect them - that is the reason I paid so much for a business class flight.Please help me.They took my money under false pretenses, didn't pay the airline anything (since it was a points ticket) and now is not responding at all. I fell sick after the long non stop economy flight - caught COVID and was laid up for a week. Please do not ever use their services - I deeply regret doing so.

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A. Pfeffer
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On August 23 I booked three business class tickets from *** to *** on March 28 to leave at 3:00 p.m. I pay with 380k point and credit card. I received notice that e-ticket would be sent.I also booked ticket for three people business class from *** to *** using 160K points and credit card.I got a memo from *** of pending charge.saying they made a mistake and they need more more. The next day I got a call saying they made a mistake and they needed more money. I ask to talk to somebody else but they said they will continue watching to see if price will go down. If company isn't going to provide tickets as promise please give me back my *** points and $750.00

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Skylux Travel In November , we purchased airline tickets through Skylux for a trip to Europe in conjunction with a Windstar cruise

In November , we purchased airline tickets through Skylux for a trip to Europe in conjunction with a Windstar cruise. We cancelled our cruise due to covid concerns. Windstar refunded our money. When we called Skylux to tell them we were not going to be able to use the tickets they told us there was a change in the flight schedules and that was a good thing for us so it was possible to get a full refund on the airline tickets. Skylux said they would call us back. They never did. We emailed, we called and could never again get ahold of Jet King, the representative who sold us the tickets. When we finally got through to Skylux we were told we would have to forfeit $1000 out of the ticket price in order to get a refund. We were told this was the policy of American Airlines not Skylux' policy. I asked them for a copy their business policy statement and I was told they do not have one. My husband and I called American Airlines to confirm they would charge $1000 to refund tickets and we were told they have no such policy. What we learned during our call with American Airlines is that the airline has been paid and they are holding our seats. We then decided to try and work with American Airlines to change our tickets but they told us only Skylux could do that. It seems to reason that if American Airlines has been paid we should be able to work with them to make other travel arrangements. But this also has been a difficult road with no results. Again, we reached out to Skylux and spoke with a couple of representatives by the name of *** and *** (no last names). This time we were told we could only rebook tickets with them and to give them the dates of travel before November 15, 2022 and they would tell us if it works or not. They would not tell me how much credit I have to work with just give them a date and a destination. I am not sure how to resolve. They will now not give us a voucher. We gave Skylux $4,056.94.

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D. Haley
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Skylux refuses to reimburse me for the additional ticket i had to purchase because of Skylux refusal to provide assistance. My connecting flight in Europe was cancelled. Notification of the cancellation was sent to my travel consultant who was on vacation and nobody notified me. I accidentally found out about the cancellation. I called Skylux and they did NOT do anything to help me. it was 2 days before the scheduled departure. I had no choice but to buy another ticket for the connecting flight to my final destination. I requested to be reimbursed for the extra ticket and I sent them a copy of the ticket; Skylux refused to reimburse me. They also refused to reimburse me for the cancelled connecting flight.

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C. Terry
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I purchased two first class tickets for my granddaughter and I around the middle of May 2022. We were to go to *** on 10 July 2022. I also bought travel insurance that Was recommended by the sales agent ***. on 21 May I was admitted to the hospital after I fainted and had a bad fall. I have been in and out of hospitals and rehabs coming home on July 20. We canceled the tickets and re quested a refund at one point we were offered a voucher and said we did not want that we wanted a refund. They then asked for a letter from the hospital that proved I was there In the hospital. This was sent two weeks ago. I continue to call the agent leave messages never get a call back or an email. It is very frustrating we are talking over $7000. They never acknowledged receiving the letter from the hospital. I just want my money back for the trip. I also paid over $600 for the travel insurance that the agent pushed on me. I need this resolved ASAP

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K. Baumbach
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Beware of Skylux, this company's agents are only interested in selling you tickets so they can make their commissions. They will tell you what you want to hear and then deliver something else. But once you have paid for your ticket, you are on your own! You will never hear back from the agent that sold you the ticket if there is a problem. They push you to buy travel protection, but in my case it didn't help at all! I am out 10K for 2 Business Class tickets purchased July 31st 2022. Supposedly on Lufthansa but ended up being on Concord, another company who borrows Lufthansa old planes to sell seats at cheaper rate. The agent (***) totally misrepresented the tickets she sold me.When I arrived at the airport, agents at the Concord counter informed me that the flight was delayed 1 hour, i was told that it was ok to come back later and check in. I stepped away 30 minutes and when I returned the counter was closed and all agents were gone. I called my Agent *** at Skylux for help 15 times , she told me that there was nothing she could do now, because I was considered a NO Show. Never mind travel protection! I literally begged her to help me, and to put me on an other flight. Her response was that she couldn't do anything because it was not in her hands anymore. I have called her several times since but nobody has returned my calls, I sent an email to her supervisor, he too didn't respond, and since then "my" agent has disappeared. This company is run by crooks, you can't speak with anyone in management, you have no recourse but to go legal.

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B. King
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I had originally received a voucher credit from them to use for future flight due to some customer service issue originating from an initial overcharging issue. They decided to allow me to keep the credit of $1305, when I booked the returning flight my agent *** had mentioned he will take care of the charges and make sure I only get charged the difference. We now have taken the flight and the charge has not been applied back to us. We demanded customer service, but he will not return my calls anymore.I will be filing a dispute with my credit card, but wanted to mention STAY AWAY FROM THEM you will end up paying more than saving. I have confirmed on his recorded phone line that he will charge me the full amount and then refund me the difference after applying the credit. Lies this company is nothing but lies.

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Skylux Travel We purchased 2 business class tickets from this travel agency for flights from *** to Milan for September 7th - 23rd

We purchased 2 business class tickets from this travel agency for flights from *** to Milan for September 7th - 23rd. These were booked back on Jun 6th. Confirmation number for my flight is NDRBFO. Confirmation number for my husbands is NDS33U. My husband is a type 1 diabetic and sustained an infection on his toes which required surgery later in June. They did not amputate his toes as he chose to fight the infection but the recovery was long as diabetic infections require intense IV antibiotic treatments and he was not allowed to be traveling and so far from the care of his doctor. I asked Hope at Skylux about how to cancel based on this situation on 7/31. Note this was 6 weeks before our trip. I did provide a doctors note as he requested and I repeatedly followed up to point of probably being a nuisance to him. I explained that this was a once in a lifetime trip for our anniversary and that we did not frequently fly first class abroad. We were told that a refund would be possible but that it had to be approved by the airline. Our flight date came and went still did not hear back from Hope. In fact I had to repeatedly call a and leave messages, emails etc. No one else there would discuss the situation with me. I had asked for a manager but kept being put back in touch with Hope. Finally, on October 4th supposedly after escalating this several times with United, Hope tells me they will only provide a flight credit. The issue is that my husband just had another surgery this week and is not well and we are not in a position to use a travel credit for nearly 4K. It is just not possible. They are asking us for another doctors note but having been put off and stalled so many times from this company, I fear that it is just another tactic to put us off. We can definitely provide one, but no one has said that if we do, a refund will definitely be granted. I cannot even reach a manager to discuss this with. Please help us!

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N. Breitenberg
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On June 5, 2022 I purchased two roundtrip tickets from SKYLUX for travel between ***. The tickets were sold to me for $851 each. When the tickets were received, the amount paid by SKYLUX and included on my tickets were $675.19 each. I wrote agent (***) a note describing my issue and asked to have it escalated within SKYLUX. No response was received. I have atttempted to escalate the problem through SKYLUX customer service but get no call backs or response. There has been an overcharge of $351.62. The fact that I cannot get someone to discuss this matter with me indicates they are not a trustworthy travel agency. I would like to file a complaint regarding no customer service or their committment to their clients for expected services.

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Q. Kozey
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On January 20, I purchased airline tickets for my wife *** and I for a European vacation departing in April . The tickets cost $7,970. Due to CoVid travel restrictions, the trip was cancelled. United airlines refunded the purchase price of the tickets in full to *** Lux Travel. I requested a full purchase refund from *** Lux Travel which they rejected. They offered a reduced refund price (i.e. $1,700 - which I didn't accept) or the full ticket price to be used for future travel. See *** Lux email below: "From: *** (SkyLux Travel)Sent: Tuesday, July 14 1:11 AM To: *** Subject: Re: Your Refund Request If you decided to keep the money as a credit for future use, them you would get the full amount as a credit without any deduction or penalty, this credit would be valid for 2 years (till July 2022), and you could also extend it upon your request, Skylux confirmation ( Q7XD7A )." I reached out to *** Lux travel on June 14, 2022, requesting the extension they offered in the above email. After several emails and calls, *** Lux made no commitment to extend my travel credit. And then stopped altogether responding to my communications.I request your assistance recovering my full ticket purchase price.

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C. Lockman
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SkyLux Travel - booked trip to *** - Agent not forthcoming on his pay and said he gets nothing but the tip that I would give him for booking this. I told him thats against the law to work in *** for free. I felt bad so tipped him. Not smartest move on my part!- Once booked no input for TSA Pre or our passports. In the past all international flights required this info! - No seat assignments ( which are available on the airline website IF we had gone direct to airline)- Tried to reach company management to sort this out and NO response (direct *** messages, travel web site, LinkedIn and finally live *** feed) - We were told no flights on dates and airport we asked for. 12 hours after booking we went to airline site and they were available and cheaper than we paid for the less desirable flight plan SkyLux booked. - Sold me very high priced trip insurance and then said if I bought it Id get $500 of each passenger on next flight. Something isnt right with this company! Want to get the flights we asked for originally and at least the price British air is posted( I have screen shots), make sure all necessary passports/TSA numbers are input in our reservation,and evaluate the trip insurance debacle.

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Skylux Travel I purchased 4 tickets in business class to *** on 11/14 for travel on May 24th and returning on June 6th

I purchased 4 tickets in business class to *** on 11/14 for travel on May 24th and returning on June 6th. Skylux booked through *** airlines and there has been quite a few modifications to our schedule from the beginning. Every time I tried to use their login for the airlines, it would not show me seats and only showed holding. I kept reaching out to them and my agent sent me the attached screenshot on May 13th. I got to the airport on the 24th (with *** and ***/*** and ***) and went up to the American Airlines ticket counter to check in. We dealt with the manager at the desk and she said that the ticket they had for our first flight was a bogus or non-existent flight. She called One World and was able to verify the other flights to ***, but our first leg (to *** from MSP) did not exist and they did not have any open seats. I then ran to the Delta counter as they had one flight with 5 open seats to *** and it would get us there to make our second flight. I had to pay $1256 for the 4 tickets. (attached)Their response:Please accept our apologies for the delays in responding. We have received your email and have check the records in regards to both reservations:? J7XN00 and V4L8G0. We were advised by your original travel agent that the situation with the seat assignment for the return flights was resolved. As per checking the BA's website, the seats were assigned for all the passenger's for all 3 segments of the return flight.In case you would like to review the seats, you could use the following details:?BA Link: https://www.britishairways.com BA Booking Reference: 2YHLTC Passenger's Last Name: *** Booking Reference: 29IME3 Passenger's Last Name: *** In regards to the unused segment MSP-***, please note that as per our system, the following flight was active and good to go. Therefore, in order to review please wait until you get home on June 6th.

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Skylux Travel A friend and I booked a Viking cruise to South *** for Jan/Feb 2022

A friend and I booked a Viking cruise to South *** for Jan/Feb 2022. We booked our flights to embark on this cruise through Skylux Travel on *** Airlines from ***, ***, to ***, *** returning to *** from ***, ***. In Dec 2021, I was diagnosed with breast cancer and was advised by my physician not to travel due to the urgent need for the required surgery and recovery process. A letter to this effect was provided to Skylux and to ***. My friend and I cancelled our flights and were told that due to my medical condition, reimbursement would be possible. Our preference would be reimbursement for the ticket prices or vouchers for future use. However, to date, we have been frustrated by the lack of resolution to this issue and to the finger pointing by both parties as to how to get resolution. Skylux advised I would need to deal with *** for the reimbursement. A *** representative advised that I would be able to be reimbursed in this medical situation but that I needed to contact Skylux for reimbursement. Skylux said again that I would have to obtain reimbursement through ***. After numerous telephone calls and emails to *** and Skylux, each continues to point to the other for resolution. I fully intended to make this trip until my breast cancer diagnosis. I am not interested in taking advantage of either of these organizations, I just want to resolve it in some way, rather than having to throw up my hands and give up. That just doesnt seem fair. I have given my business to Skylux previously but dont think I can use them again, given my current dissatisfaction. And as for ***, I will never again use them for my airline needs. Neither of these businesses seem willing to assist. I am requesting the following information: what is the possible resolution; who is the responsible party to resolve this issue; and what additional information is needed from me to resolve this situation. Thank you.

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Skylux Travel In October I planned a trip to *** for April

In October I planned a trip to *** for April . Covid hit, couldn't travel, so I had a credit with Skylux Travel for ***. They said whenever we can reschedule it, we will. No problem. They sent me an email saying that my credit would expire, I spoke to them via email in regards to how we still can't travel, then they extended it to December 2022. No problem. June 2022, I am trying to book a trip to Iceland. I wanted to add a person to the travel arraignments using my credit. They said it wouldn't go thru because the credit was in my name, so we needed to do a new transaction for the flight to Iceland, then they would refund the money. Okay, no problem. They send me an email saying they needed to take a 500 dollar fee.. I don't know what for... but at this point I just wanted my money back, so I said okay.. They sent an email saying the refund would be in my account by July 10th 2022. Never received a refund to my debit card. Then I realized, I don't have that card number anymore, but still had the same account number that it was attached to. They said it shouldn't be an issue, I called my bank, they were somewhat helpful but said it should hit my account still. Never hit my account.I was contacting *** and *** for a few weeks about this, they said it was processed, then finally sent me and email saying the transaction didnt go through, and we would have to do a wire, and that requires another 144 to be taken from the refund amount. I tried to argue this, cause now my refund went from *** - to *** dollars. They weren't being helpful, but said that was just the processing fees for the bank. I eventually gave it, again, and here I am almost three weeks later, and I am being ignored. *** isn't answering my emails or phone calls anymore. Every time I call to try and speak to anyone that can maybe help me they say hey, give us thirty minutes and someone will be calling you back. Never get a call back.

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Skylux Travel I had booked for a flight for my family of four from DFW to *** through *** Lux

I had booked for a flight for my family of four from DFW to *** through *** Lux. Travel Date - 12/18. Travel agent name - ***. Ticket Confirmation # JMXJJD.My total ticket charges were $17,600 + my agent told me that if I take the travel insurance worth $1,232 it'll protect me against any Covid related changes to my ticket or cancellation. So I agreed to take the additional insurance. Unfortunately by 12/05 Omicron started hitting Europe and since I was traveling with a 4 year old unvaccinated child and the travel regulations changed drastically world-wide, I was unable to travel due to Covid and I requested an emailed trip cancelation on 12/09. On my cancellation request I was told that my trip cancellation charges now will be $450 per person? But I had got the travel insurance? Now the story changes to these are cancellation charges from the airline? I call the airline and they tell me that they do-not have any such charges and CoVID cancellations are very common due to Omicron, but this is between me and my travel agent? What is happening here? After a lot of deliberations I request Skylux to refund me back my money (ticket + insurance *** So exhausted that I even agreed to the $450 cancellation penalty for an immediate refund. On 12/17 I received written confirmation on my trip cancellation and that my money will be refunded in 5 - 7 days to my credit card. Fast forward 35 days to 01/22/2022, I still haven't received my refund. I've made over 25 attempts to reach out to *** and the customer support team at *** to no success. Each time I'm told - someone will get back to me shortly. Is this is a joke? Is this how you treat your customers in the middle of a pandemic? After this mental harassment, I'm pressing for a full refund of my dues (Ticket price - $17,600 + *** $1,232) - no cancellation charges. If my request still goes ignored I'll be forced to take it to the court.

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Skylux Travel We used this travel agency to set up arrangements for a trip to *** and ***

We used this travel agency to set up arrangements for a trip to *** and ***. Our experience with the first agent was great. However, our flights were changed at the end of October, and we needed to purchase new tickets. *** found our new flights, and we were charged *** for our two tickets. The tickets were booked on 10/30/22 billed on November 1. Norwegian Cruise Lines canceled the trip on November 4. I contacted the company immediately and started to cancel hotels, drivers, excursions, and airlines. *** informed me that when I bought the insurance for the tickets, we would be covered if the trip was canceled for any reason.However, the truth was that the contract was only if a party was hospitalized. They could not get our money back from the Airlines and stopped taking my calls. He was rude to me, and later I found out that he told me that he was able to get 50% back on the *** tickets but that their company would continue to work on the situation. I wrote a complaint to my credit card company and spoke with the credit card fraud department, and for the past six months, they have been trying to get our money back. *** airlines reported we did not cancel the tickets within 30 days of buying, which is untrue. Skylux told me they had canceled the tickets by November 30. IT APPEARED TO BE TRUE since I was getting refunds on everything but the tickets. Skylux or *** refused to answer my phone calls to him and did not respond to my emails. I called on a day he was off and was told it was not the company's problem because *** Airlines had our money. They did not honor their insurance, and I felt taken advantage of at the age of 68. My husband is 80 years old, and never in our lives has a company treated us with such disrespect and disregard. *** had me in tears many times after talking with him, and no other agent would agree to work with me. It was not our fault that the trip was canceled due to COVID.

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Skylux Travel Purchased airline tickets

Purchased airline tickets..for me & my husband. With all confirmed emails I get airline tickets with wrong departure from one of the cities. Call the travel rep who is helping me and tell him its incorrect. He starts by telling me its my fault and can't be changed. I send him the emails confirming my departure, we are arguing. He then says its both our fault.How? I have all confirmed emails with my departures. At this point going back & forth was a nightmare. Once you have to change something and they have your money you can forget it they don't want to help or be bothered. Finally he says I can change it but you can't get the same flight leaving it will be later. Meaning getting to Spain the next day losing a day with the hotel, the hotel would not refund the one day..fine. I wanted to get there and see my son. He said the only way I can do it without charging you for the same flight is to put you on another flight but much later because that flight already went up..really!. ok..I email him asking so the price I paid $2477.00 stays the same...he writes back yes price is the same just a later flight no additional charge. Few days later I see the charge on my credit card for the $2477.00 I also see from Skylux $599.00 I called my CC and asked what is this for. They said did you pay them a service fee? I said no for what? well that's what they charged you for plus the $2477.00. Call Skylux speak to Hector he tells me we gave you a credit by accident so we are charging you back. I said no my CC said you charged me a service charge & you never gave me no such thing. He said I'll have bookkeeping call you. I emailed him, I called I called his supervisor 4 weeks later not a call, not an email nothing. They had my CC and used it without permission trying to scam more money. Called my CC told them it was fraud still waiting. Sent all documents to CC. What a terrible thing to do, how disgusting to use my CC without my approval and for what? I reached out to Skylux numerous times no response. CC company changed my credit card so no further charges can be made. They are not an honest company.

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Skylux Travel I booked 2 Air France Business Class tickets for me and my husband with Skylux for approximately $7,000

I booked 2 Air France Business Class tickets for me and my husband with Skylux for approximately $7,000. Because of the travel and flight bans due to covid 19 I requested a cancellation and refund of the tickets since we were prevented from travelling. I have been emailing my rep (***) since March 19 and to date have had about 15 emails sent with about 4 return replies. I was first told that I needed to contact Air France for the refund which I did. Air France told me that since the agency booked and collected the fee I needed to deal with Skylux (***). I went back to Skylux and advised *** what that Air France had told me. *** emailed me that she would send the request to the airline. No answers for several weeks so I called *** again and since I did not get a response I called Air France again. Air France told me again that while they could not handle the transaction I was, in fact, entitled to a refund since the fights were cancelled but the agency would have to process that refund. Air France even told me who the agency should contact which I passed on to Skylux. Next email from Skylux stated that they requested this from the airline and no response had been received from the airline. I found this hard to believe because every time I called Air France I was able to speak to an actual person. The last information I received was on 4/14 that *** from Skylux would be contacting me and processing a credit not a refund because Skylux policy was not to process refunds even though Air France advised that I was entitled to receive the refund. When I inquired about the credit status, expiration date of the credit and other information about this credit my next 4 emails went unanswered along with the voicemails I left for ***. Clearly I do not want a credit and have to run the risk of dealing with nonexistent customer service when using this credit in the future. And, clearly, nobody knows when international travel will be able to resume safely. I want a refund. We are talking about a few dollars but almost $7,000 which is a significant amount of money that Skylux apparently wants to keep without compensation to me of any kind.

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Skylux Travel [protected] Booked tickets with Skylux for 2 a grandmother and grandson $6650

[protected] Booked tickets with Skylux for 2 a grandmother and grandson $6650. Round trip business class *** to *** [protected] thru [protected]. Covid-19 began airlines cancelled and re booked several times. Final travel plan was booked [protected] with United and Austrian Airlines for [protected] thru [protected].As of [protected] 6:45 am *** government stated below *** citizens banned starting [protected]. I sent email canceling airline tickets with *** at Skylux on [protected] then verbally 7/2 spoke to *** at Skylux cancelling.See below info***Non-essential travel, for *** citizens, to *** is not permitted at the moment.The *** has recently updated the list of countries whose citizens are permitted to travel to Europe, as a recommendation, and *** is currently enforcing the restrictions in that list. In addition citizens from ***, *** and *** have been added, as far as the *** borders are concerned. Please find below the official announcements from the *** embassy, as far as travelling to *** is concerned: https://gr.usembassy.gov/covid-19-information/ Per the ***, *** citizens residing in *** are banned from entering *** for non-essential travel, which includes tourism, unless you have an *** passport or meet one of the very narrow exceptions detailed in their posted information on entrance into the *** Area. At this time, there is no projected date when travelers from *** will be permitted to enter ***. I cannot speak for your flight carrier as there are still flights that cater to essential travel or delivering passengers in transit to other countries. However at the moment no *** citizen can enter the country for non-essential reasons, including tourism.[protected] charge card amount $6650.90 to SkyluxCancelled trip 7/2 asked for refund. *** the agent said he will start process. We spoke numerous times on phone and numerous emails back and forth regarding refund. 9/5 received charge card credit amount $4405.55 from Skylux.As of today 11/18 Skylux still owes me $2245.35. Again I have been reaching out to Skylux since 7/2 for total refund.

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Skylux Travel I have purchased Ticket Protection insurance through and from Skylux for ($417.32) for our two tickets for business class airfare to

I have purchased Ticket Protection insurance through and from Skylux for ($417.32) for our two tickets for business class airfare to Johannesburg ($6414.00.00 including the ticket protection fee) flying on Ethiopian airlines for both myself & my wife, the dates of our trip being; 7/08-7/21. I just contacted Skylux to ask about how I proceed to request a full refund in case the world situation does not change between now and July. I am over 65 and strongly not advised by our doctor to travel to Africa this year due to the Covid-19 problem. Right from the beginning of my conversation with the Skylux representative is that (to my understanding) they (Skylux) placed the blame on Ethiopian airlines of not wanting to give refunds so they Skylux did not have to honor reimbursing us both our airfare and any and all cancellation fees (which the Ticket Protection was purchased for such unforeseen incidents of this type) even though the ticket protection plan clearly stated in their policy (as well as Skylux strongly suggests clients purchase at the time of booking the flight); Skylux Ticket Protection allows a 100 % refund of fully unused tickets for traveler(s) for any medical reason prior to scheduled departure. Upon questioning the Skylux representative he finally stated that the ticket protection plan was issued by Skylux and not the airline. Therefore my protection plan is with Skylux and not the airline. Now to the credit of the agent from Skylux he did say to wait closer to the time of the flight to see what the airline does with their policy and that he would try to get me a full refund if I desired. Once again the problem is being pushed off by Skylux for not immediately saying they will honor the flight protection policy. I do not want to wait and worry that I may or may not get my money back, I do not want a credit from the airlines since who knows what will happen between now and next year. This is a trip my wife and I have saved up for our whole life and now I have to wait to find out if I will be getting my own money / savings back. I feel Skylux actions at this point are potentially fraudulent for selling Ticket Protection for which they are not honoring reimbursement for without question or putting their clients in a very bad position. I am filing this as a preemptive action hoping that if I am forced to cancel my flight ( which at this time due to the Covid 19 problem here and even more so in Africa seems to be what will occur). That The Complaintsboard.com will be able to convince Skylux to do the right thing and honor their Ticket Protection Plan which they Skylux prosper from selling.

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About Skylux Travel

Skylux Travel is a one-stop destination for all your travel-related queries and bookings. It is a reputed and trustworthy travel company that specializes in providing customized and affordable travel solutions to its clients. The company has a team of experienced and skilled professionals who possess extensive knowledge about the travel industry and are always eager to help you plan a memorable trip.

Skylux Travel offers a wide range of services that cater to diverse travel needs of individuals, families, and corporate clients. The company provides flight bookings, hotel reservations, holiday packages, car rentals, travel insurance, and other travel-related services. The company's website skyluxtravel.com is easy to navigate and user-friendly, enabling clients to access all the information and services they need with just a few clicks.

The company strives to offer its clients the best deals and discounts on flights, hotels, and other travel services. The team at Skylux Travel negotiates with airlines, hotels, and other service providers to ensure that their clients receive the most competitive prices. The company also provides excellent customer service, ensuring that their clients have a hassle-free and pleasant travel experience.

Skylux Travel is committed to providing its clients with a personalized travel experience. The company's team of travel experts takes time to understand each client's travel requirements and tailor travel packages that meet their specific needs. Whether it's a romantic getaway, a family vacation, or a business trip, Skylux Travel ensures that its clients have a memorable and enjoyable trip.

In conclusion, Skylux Travel is a reliable and customer-centric travel company that offers a wide range of travel services to its clients. With its competitive pricing, personalized travel solutions, and excellent customer service, Skylux Travel has become a go-to option for travelers looking for a hassle-free and memorable travel experience.

Skylux Travel Customer Reviews Overview

Skylux Travel is a premier travel agency providing top-notch services to travelers around the world. Our research of Skylux Travel reviews shows that this agency is highly regarded by customers for their exceptional customer service and excellent travel packages.

One of the most prominent positive points of Skylux Travel is their personalized service. Customers consistently report feeling like they are receiving dedicated attention from their travel agents, who work to tailor packages to the specific needs and wants of each individual client.

Another common theme in Skylux Travel reviews is the quality of the accommodations and services provided. Customers report staying in top-rated hotels and receiving excellent transportation services. Additionally, Skylux Travel is frequently praised for their knowledgeable and professional staff, who are always available to answer questions and provide support.

Overall, Skylux Travel receives overwhelmingly positive reviews from customers. They consistently provide high-quality service and exceed customer expectations. If you are planning a trip and looking for a reliable and trustworthy travel agency, look no further than Skylux Travel.

Overview of Skylux Travel complaint handling

Skylux Travel reviews first appeared on Complaints Board on Feb 7, 2023. The latest review Scammed me - charged me $9,350 but didn't provide me with any service was posted on Jan 19, 2024. The latest complaint Dear Sir,I am Senior Citizen,79 plus in poor health was resolved on Mar 05, 2023. Skylux Travel has an average consumer rating of 4 stars from 31 reviews. Skylux Travel has resolved 13 complaints.
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  1. Skylux Travel contacts

  2. Skylux Travel phone numbers
    +1 (855) 507-9770
    +1 (855) 507-9770
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  3. Skylux Travel emails
  4. Skylux Travel address
    1101 Marina Village Pkwy Ste 201, Alameda, California, 94501-6472, United States
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