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Lufthansa German Airlines Logo

Lufthansa German Airlines Customer Care Service

98 Reviews

Lufthansa AG

Lufthansa Aviation Center, Airportring 21
Frankfurt am Main
New York
Germany - 60546

Customer Support Phone Numbers

800 440 7031(India) 0 0
1800 11 102 273(Philippines) 0 0
+49 698 679 9799(Germany) 1 0
+1 800 645 3880(United States) 0 0
+1 514 673 7286(Canada) 0 0
+44 151 237 3300(United Kingdom) 0 0
+61 280 989 008(Australia) 0 0
+64 99 661 061(New Zealand) 0 0
+43 120 609 2773(Austria) 0 0
+32 27 006 452(Belgium) 0 0
+45 43 314 889(Denmark) 0 0
+358 972 522 134(Finland) 0 0
+33 387 130 113(France) 0 0
+353 18 445 544(Ireland) 0 0
+39 299 953 920(Italy) 0 0
+31 707 709 396(Netherlands) 0 0
+47 23 024 969(Norway) 0 0
+351 707 782 782(Portugal) 0 0
+7 495 411 8444(Russia) 1 0
+34 910 900 700(Spain) 0 0
+46 850 252 104(Sweden) 0 0
+41 227 614 522(Switzerland) 0 0
+90 212 354 8888(Turkey) 0 0
+86 400 886 8868(China) 0 0
+852 28 682 313(Hong Kong) 0 0
+972 39 272 021(Israel) 0 0
+81 363 628 114(Japan) 0 0
+60 320 531 898(Malaysia) 0 0
+65 66 228 401(Singapore) 0 0
+27 21 415 374(South Africa) 0 0
+82 234 831 049(South Korea) 0 0
+66 20 566 868(Thailand) 0 0
+971 43 898 100(UAE) 0 0
+55 113 878 8151(Brazil) 0 0
+54 115 032 0162(Argentina) 0 0
+52 555 091 3140(Mexico) 0 0
Postal Addresses
Customer Feedback, P.O. Box 710234, 60492 Frankfurt, Germany

United States
Customer Feedback, P.O Box 425, East Meadow, N.Y. 11554

Asia (except for China) and Australia, Singapore, Australia, New Zealand, South Korea, Malaysia, Indonesia and others
Customer Feedback, P.O. Box № 2882, Makati Central Post Office, 1268 Makati City, The Philippines

Customer Feedback, 8th Floor, Room 801-803, Henderson Metropolitan
№ 300 Nanjing East Road, Shanghai 200001, China


Lufthansa German Airlines Complaints & Reviews

Lufthansa German Airlines / response to request for delayed flight, taxi and hotel expenses reimbursement

Bellinah on Jan 11, 2018
On 13 December 2017 at 17h25, I logged a complaint and to date, I have not received a response. On the 12 September 2017, Mr. Jacopo Pari was re-routing due to Lufthansa Airline strike. Consequently, he had to spend the night in a hotel where he paid €139 plus €26.40 taxi fare. We kindly...

Lufthansa / etix cancellation confirmation;

NSara on Jan 6, 2018
Hello All, I have cancelled my tickets and re-booked as per advisory from your customer care executive since they provided me wrong information regarding the pet booking. I was being informed by money is going to be refunded within 4-5 business days and agreed for full refund since the...

Lufthansa Technik Philippines / the apps said my online booking failed but agoda took my money

Rustum on Jan 5, 2018
I used your apps agoda last Dec 31, 2017 for getting a room at skyrise hotel and restaurants at Baguio City Philippines. The apps says that the online reservations failed so I paid cash on the hotel insted. January 3, 2018 I call my bank to check my remaining balance on my Credit Card...

Lufthansa German / had worst experience of my life travelling with lufthansa business class.

Saurabh dubey on Dec 5, 2017
I don't want to write down a bad review but Lufthansa team you forced me to share this experience. I am writing this so that it doesn't happen with other passengers. Background: I had connecting flight from Frankfurt to Singapore (Flight LH 0778 on 6th Oct 2017) via Lufthansa busine...

Lufthansa / lufthansa airlines

Christel Bergeron on Dec 4, 2017
I know it has been a few month . My disappointment was when I flew back from Frankfurt to Boston. I was on Flight 0422 K April 18th Seat 33H . I had a small Suitcase with me (Hand luggage ). I asked to Flight Attendant if I could have some help lifting it up to the top since I had Shoulder...

Lufthansa / no refund for cancellation of flight

David Seow on Oct 25, 2017
Dear Sir/Mdm, I am very perplexed and totally disappointed with your response. My son who is a first time passenger flying on Lufthansa on my recommendation and was merely trying to check what is the refund amount but instead your website is just misleading him to cancel/refund hi...

Lufthansa / mileage

Lou Ann Edwards on Oct 19, 2017
I was on one of your flights 11-23-16, locator number is 3j733f. I filled out the forms to be included in your frequent flyer program and returned it to the cabin attendant. I as told it wold be processed and I would be given a number to be used when traveling as well as the mileage from...

Lufthansa / advert on tv

Portelli on Oct 15, 2017
The advert that is being shown re people waiting for their boss is in my opinion passing the wrong message. The advert may be easily interpreted differently. The workers may take it easy because their boss is on a Lufthansa flight. There's no need to hurry as the mentioned airlines i...

Lufthansa / flight refund promised

jec4 on Oct 14, 2017
Lufthansa, essentially double-charged me (very misleading promo they had) for a set of tickets. I requested a refund (after being bounced between numerous customer relations people) and they agreed to refund the money I'd been charged. They didn't follow through on their promise. I called...

Lufthansa German / reschedule flight 1660 munich to timisoara on july 9th, 2017

Silvia Jumanca on Oct 11, 2017
My name is SILVIA JUMANCA, on JULY 9TH, 2017, the departure flight for 1510 from Munich was Cancelled to Timisoara until next day on July 10 in the evening and I was arriving at 1005 in Timisoara. I request a refund for the inconvenience that out of all the 100 or more people I was crying...

Lufthansa / seat booking

Kenneth West 1951 on Sep 20, 2017
Firstly I am a resident of Australia and am not sure if you are able to assist me. My issue is that on 26 October 2016 I paid an extra amount in addition to the cost of the flights, a total of $184 (Australian) to book seats on flights in July and August 2017. When we arrived at the...

Lufthansa / worst airline ever/promised refund and then denied it

archvin on Aug 29, 2017
One of the most unethical business practices I have witnessed. I changed return tickets and paid a change fee (per Ticket policy) and I was told by the ticket reservation agent that I should be expecting a refund of $218-50 on my credit card on 8/2/17. I was told that the refund will be...

Lufthansa / airlines

Sasi Rekha on Aug 25, 2017
I had made flight booking with phone banking service and when i went to check in along with 2 yr 9 months baby and a senior citizen I was denied to board as transit visa is required.this information was not provided by the reservation representative and I discussed with them the kind of...

Lufthansa / Poor customer service!

Marin_obryan on Aug 14, 2017
I called customer service to solve my problem I made by mistake. I booked two tickets under the same name. They asked me to send a detailed email. I did and ... nothing. I have been waiting for their reply since yesterday's morning. So I just called them and asked what I have to do with thi...

Lufthansa / horrendous customer service and zero compensation as of yet

Evelyn Nembavlakis on Aug 8, 2017
Last week I flew from Greece to Germany on my way home to Montreal. As my 14 year old daughter and I were waiting for our luggage, she was called to the Lufthansa service desk. She was told her luggage was left behind in Germany. She called me over to give me a PIR, (Property Irreguarity...

Lufthansa German / flight delayed

kamilka on Aug 5, 2017
I booked my tickets Toronto (YYZ) -Wroclaw (WRO) Jul03, 2017 -Aug 02, 2016, 4 round trip tickets, with 1 stop to Munich. Itinerary #7237420639214. 1 st Ticket # 2207938355357. 2 ed Ticket # 2207938355358. 3 th Ticket # 2207938355359 4 th Ticket # 2207938355360 Coming back to Canada from Wroclaw...

Lufthansa Customer Relations / damaged luggage

ronald godzinski on Aug 1, 2017
Our luggage was damaged on LH833 flight from Copenhagen thru Frankfurt into O'Hare Chicago on June 6, 2017. We filed a damaged luggage report #ORDLH21034/06JUN17/1838GMT. We were told to take it to a luggage repair shop which we did. Closest repair was 2.5 hours one way into St. Louis MO...

[Resolved] Lufthansa / miles and more

Jitka Adamkova on Apr 16, 2017
Since I am flying frequently by Lufthansa, I am long-term customer and member of Miles and More program. As a part of program rights I am entitled to use my miles according to spend miles possibilities. What was my shock: I decided rent a car via miles and more – now more than two months having...

Compania Lufthansa / Recuperare daune din cauza unui bagaj de cala pierdut

Ioan Hora on Mar 11, 2017
In 08 01 2017 fiul meu minor pe nume hora samuel adi a decolat din aeroportul timisoara cu destinatia lisabona, a facut o escala la munchen, la aterizare bagajul de cala cu nr. de identificare lh407451, initiale sh lipseste. In 24.01.20017 reusesc sai recupere bagajul perioada in care...

Lufthansa / Ticket refund

eileen251 on Feb 7, 2017
I purchased a return ticket for my flight originating in Manchester, U.K to Newark Airport New Jersey, ticket #40GLGH .My flight had to be cancelled due to a bad accident in England causing me to have two operations and was told by My surgeon I was unable to fly. I had American Expre...


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