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Lufthansa German Airlines Customer Care Service

109 Reviews

Lufthansa AG

Lufthansa Aviation Center, Airportring 21
Frankfurt am Main
New York
Germany - 60546

Customer Support Phone Numbers

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1800 11 102 273(Philippines)
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+1 800 645 3880(United States)
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+44 151 237 3300(United Kingdom)
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+61 280 989 008(Australia)
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+64 99 661 061(New Zealand)
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+31 707 709 396(Netherlands)
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+41 227 614 522(Switzerland)
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+852 28 682 313(Hong Kong)
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+60 320 531 898(Malaysia)
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+65 66 228 401(Singapore)
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+27 21 415 374(South Africa)
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+82 234 831 049(South Korea)
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+66 20 566 868(Thailand)
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+54 115 032 0162(Argentina)
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Postal Addresses
Customer Feedback, P.O. Box 710234, 60492 Frankfurt, Germany

United States
Customer Feedback, P.O Box 425, East Meadow, N.Y. 11554

Asia (except for China) and Australia, Singapore, Australia, New Zealand, South Korea, Malaysia, Indonesia and others
Customer Feedback, P.O. Box № 2882, Makati Central Post Office, 1268 Makati City, The Philippines

Customer Feedback, 8th Floor, Room 801-803, Henderson Metropolitan
№ 300 Nanjing East Road, Shanghai 200001, China
Other Countries
In all other countries please contact your nearest Lufthansa office

Lufthansa German Airlines Complaints & Reviews

Lufthansa German Airlines / poor handling of baggage

Karthik Ananth on Jul 4, 2018

Hello We are regular Lufthansa customers and recently completed a travel to India on Lufthansa (Conf code : 2P32PU and MP2LQN business class). Our flight back to the US from Chennai, India via Frankfurt was July 3rd morning at 1.50 am. When we returned back to the US and opened our checked in...

Lufthansa German Airlines / cancelled flights 8/6/18 venice lh331 frankfurt lh 796 hk

Karen Prosser on Jun 29, 2018

Dear Sir Please find below confirmation of booking made directly with yourselves for return flights Hong Kong to Marco Polo Venice Italy for myself and my husband. On the day of our return flight the flights were cancelled. The staff at the airport dealt with this very well and eventually...

Lufthansa German Airlines / ill treatment given by ground staff at basel euro international airport.

Rajeev Mathure on Jun 28, 2018

Sir, My self Rajeev Mathure would like to complaint about ground staff at Basel Euro International Airport. Our Flight No. AF1093 on 26/6/2018 was cancelled and I alongwith my family and friend members were switch over to Lufthansa flight No.LH 2395 against seat no. 22A which was schedule at...

Lufthansa German Airlines / unwilling to let me fly second leg of trip/ customer service lack of knowledge

Leslie napolitano on Jun 25, 2018

I called Lufthansa May 18 at 1315 to clarify if my passport had enough time on it (expiration date of July 21, 2018) for my flight to Oslo and return to the US on June 16th. I was assured by the customer service rep that this was so, that I would have no problem. When I tried to print the...

Lufthansa German Airlines / seat reservations

Abbas Ebadypoor on Jun 22, 2018

Date Apr/10/2018 Booking No. pys2yt We paid extra and booked seats for more convenience but, we didn't get when we checked in on flight from YVR to FRA. Instead, we had to take different seats and different isle. Our Booking paid seats were 30H 30K but we got 41C, 42B. We are asking for...

Lufthansa German Airlines / lack of adequate food choice

greenwd on Jun 5, 2018

Ref: LXVKM6 As I am a senior citizen, with health concerns, red meat is forbidden, your choice of meals online in the new delhi-frankfurt-washington sectors ( and return) is inadequate. With no choice I had to ask for, in writing, the least offensive one as non vegetarian meal, hoping I...

Lufthansa German Airlines / flight delay

Stuburrows on Jun 3, 2018

My partner and I had flights booked from Manchester to Frankfurt LH949 and then a connecting flight from Frankfurt to Athens LH1278 on 25 May 2018. We then had another flight booked with Sky Express leaving Athens at 15.10 arriving at Milos our holiday final destination at 15.50. The first...

Lufthansa German Airlines / incredibly rude staff and ridiculous delays

Naoki Watanabe on May 29, 2018

Today, Tuesday, May 29th, was supposed to be a good trip to Luxembourg from Budapest (via Munich) but right now I am trapped in Frankfurt due to the incompetence of Lufthansa and their incredibly rude staff only added to my misfortunes. My flight from Budapest to Munich had no problems at...

Lufthansa German Airlines / pet not taken care

Monix on May 8, 2018

I traveled from India to USA with my pet on April 30th, 18. The only reason I took LH as a carrier was because I was told that pets are taken good care en route. I have been asked at DEL airport to fed my pet and then tape her food. It was told that she will be fed at FRA terminal at pet...

Lufthansa German Airlines / Discrimination of people with mental health disabilities

Vesna Sunrider on Apr 27, 2018

This is shameful! First I was told by their contact centre that they accept emotional support dogs (no information was given about limitations), only to be told how their policy is "strict" and ES dogs are not accepted on EU flights AFTER I have booked the flights, but only on flights to...

Lufthansa German Airlines / response to request for delayed flight, taxi and hotel expenses reimbursement

Bellinah on Jan 11, 2018

On 13 December 2017 at 17h25, I logged a complaint and to date, I have not received a response. On the 12 September 2017, Mr. Jacopo Pari was re-routing due to Lufthansa Airline strike. Consequently, he had to spend the night in a hotel where he paid €139 plus €26.40 taxi fare. We kindly...

Lufthansa / etix cancellation confirmation;

NSara on Jan 6, 2018

Hello All, I have cancelled my tickets and re-booked as per advisory from your customer care executive since they provided me wrong information regarding the pet booking. I was being informed by money is going to be refunded within 4-5 business days and agreed for full refund since the...

Lufthansa Technik Philippines / the apps said my online booking failed but agoda took my money

Rustum on Jan 5, 2018

I used your apps agoda last Dec 31, 2017 for getting a room at skyrise hotel and restaurants at Baguio City Philippines. The apps says that the online reservations failed so I paid cash on the hotel insted. January 3, 2018 I call my bank to check my remaining balance on my Credit Card...

Lufthansa German / had worst experience of my life travelling with lufthansa business class.

Saurabh dubey on Dec 5, 2017

I don't want to write down a bad review but Lufthansa team you forced me to share this experience. I am writing this so that it doesn't happen with other passengers. Background: I had connecting flight from Frankfurt to Singapore (Flight LH 0778 on 6th Oct 2017) via Lufthansa busine...

Lufthansa / lufthansa airlines

Christel Bergeron on Dec 4, 2017

I know it has been a few month . My disappointment was when I flew back from Frankfurt to Boston. I was on Flight 0422 K April 18th Seat 33H . I had a small Suitcase with me (Hand luggage ). I asked to Flight Attendant if I could have some help lifting it up to the top since I had Shoulder...

Lufthansa / no refund for cancellation of flight

David Seow on Oct 25, 2017

Dear Sir/Mdm, I am very perplexed and totally disappointed with your response. My son who is a first time passenger flying on Lufthansa on my recommendation and was merely trying to check what is the refund amount but instead your website is just misleading him to cancel/refund hi...

Lufthansa / mileage

Lou Ann Edwards on Oct 19, 2017

I was on one of your flights 11-23-16, locator number is 3j733f. I filled out the forms to be included in your frequent flyer program and returned it to the cabin attendant. I as told it wold be processed and I would be given a number to be used when traveling as well as the mileage from...

Lufthansa / advert on tv

Portelli on Oct 15, 2017

The advert that is being shown re people waiting for their boss is in my opinion passing the wrong message. The advert may be easily interpreted differently. The workers may take it easy because their boss is on a Lufthansa flight. There's no need to hurry as the mentioned airlines i...

Lufthansa / flight refund promised

jec4 on Oct 14, 2017

Lufthansa, essentially double-charged me (very misleading promo they had) for a set of tickets. I requested a refund (after being bounced between numerous customer relations people) and they agreed to refund the money I'd been charged. They didn't follow through on their promise. I called...

Lufthansa German / reschedule flight 1660 munich to timisoara on july 9th, 2017

Silvia Jumanca on Oct 11, 2017

My name is SILVIA JUMANCA, on JULY 9TH, 2017, the departure flight for 1510 from Munich was Cancelled to Timisoara until next day on July 10 in the evening and I was arriving at 1005 in Timisoara. I request a refund for the inconvenience that out of all the 100 or more people I was crying...