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Lufthansa German Airlines Customer Care Service

Lufthansa AG

Lufthansa Aviation Center, Airportring 21
Frankfurt am Main
New York
Germany - 60546

Customer Support Phone Numbers

1 0
1800 11 102 273(Philippines)
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5 2
+1 800 645 3880(United States)
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2 4
+44 151 237 3300(United Kingdom)
0 7
+61 280 989 008(Australia)
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+64 99 661 061(New Zealand)
0 0
0 0
0 0
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0 1
0 0
0 0
0 0
+31 707 709 396(Netherlands)
0 0
0 0
0 0
1 0
0 0
0 0
+41 227 614 522(Switzerland)
0 0
0 0
0 0
+852 28 682 313(Hong Kong)
0 0
0 0
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+60 320 531 898(Malaysia)
0 0
+65 66 228 401(Singapore)
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+27 21 415 374(South Africa)
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+82 234 831 049(South Korea)
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+66 20 566 868(Thailand)
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+54 115 032 0162(Argentina)
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Postal Addresses
Customer Feedback, P.O. Box 710234, 60492 Frankfurt, Germany

United States
Customer Feedback, P.O Box 425, East Meadow, N.Y. 11554

Asia (except for China) and Australia, Singapore, Australia, New Zealand, South Korea, Malaysia, Indonesia and others
Customer Feedback, P.O. Box № 2882, Makati Central Post Office, 1268 Makati City, The Philippines

Customer Feedback, 8th Floor, Room 801-803, Henderson Metropolitan
№ 300 Nanjing East Road, Shanghai 200001, China
Other Countries
In all other countries please contact your nearest Lufthansa office

Lufthansa German Airlines Complaints & Reviews

Lufthansa German Airlines / check in staff in cdg paris

Marco LLave on Dec 7, 2018

My business day is just ruined because your employee simply didn't understand my urgency to keep my cabin suitcase with me. I explained this would cost me a big delay in time if my suitcase goes to airplain stores. My flight departed 06:20 from paris. My name is: marco antonio llave gomez. There...

Lufthansa German Airlines / sunglasses left on plane

scotchguard on Nov 1, 2018

We were on flight LH431 Oct, 3 2018 from Chicago to Genoa. We had stop over in Frankfort. When we got on the next plane my husband realized he left his sunglasses in seat pocket in front of him. We were in row 20 he had isle seat. Called your baggage customer service and was told no one...

Lufthansa German Airlines / flight cancellation

Aljifri on Oct 18, 2018

Dear Complaintsboard team, I would like to file a complaint against Lufthansa because of the losses and suffering they caused me and my family My wife and I confirmed our booking in flight LH599 LUFTHANSA WED 17th Oct from Jeddah to Zurich through Frankfurt at 0230. We arrived at the...

Lufthansa German Airlines / service

00soda00 on Oct 7, 2018

I had the bad surprised when scanning my boarding pass to be assigned, my friend and me, new seats. From row 9 we've ended up at the 25th row. I made the remark to the steward at the airplane entrance, he just answered "we change to a bigger plane, you should be more comfortable, if you see...

Lufthansa German Airlines / ticket refund

Fakhri Hamidi Naseri on Oct 6, 2018

Fakhri Hamidi Nasseri had a returned ticket booked for June 3th 2018 from O'Hare Chicago to Tehran. Her reservation code was Q9OXN5. Lufthansa's customer service was contacted, informing them that because of Fakhris's medical condition she was admitted to Nursing Home. The attending Dr. Felik...

Lufthansa German Airlines / $11,073.42 lost to lufthansa in minutes

Robert Lyn Small on Oct 3, 2018

JULY 17, 2018 Booked Lufthansa Business Class flights for 2 from San Diego to Cairo for February 14, 2019 returning from Amman March 5, $11, 000. Booking Code N5RGRS . Received a CHANGE OF RESERVATION NOTICE on August 28. Was in Spiez, Switzerland, at the time, ill, and without phone...

Lufthansa German Airlines / I never got my refund to my flight

Lore Vanden Heuvel on Oct 2, 2018

I had a flight booked back for June 13th 2018 from SFO to Munich and return on June 29th 2018 Munich to SFO. my reservation code was Y3EWAF with flight number 458 I contacted Lufthansa customer service several times some weeks before my flight submitting medical paper work that I was sick...

Lufthansa German Airlines / baggage

Moulika Mandal on Sep 25, 2018

After many unresponded emails and phone calls to Lufthansa apart from the countless phone calls I am resorting to writing to star alliance hoping it actually means something. Lufthansa keeps bragging it is a star alliance member but the kind of service and customer support Lufthansa give...

Lufthansa German Airlines / unfairly denied boarding with lufthansa for no reason

Khaled Khalil on Sep 21, 2018

I was supposed to travel from Cairo to Zagreb and my transit was in Frankfurt my flight was LH583 on 18/9/2018 and return date to Cairo on 2/10/2018 . I arrived at the boarding counter of Lufthansa at Cairo airport, The man at the counter after a long time asked me to sitdown for 5 minute...

Lufthansa German Airlines / delayed baggage

Edward Murray on Sep 7, 2018

My wife and I flew from Birmingham UK 31 July 2018 LH957 to Frankfurt FRA then to Hong Kong LH796. Our baggage went missing in Frankfurt because our flight from Birmingham was delayed. We reported our loss in Hong Kong. The 2 bags arrive at our hotel 2 August some 29 hrs after us. We had...

Lufthansa / attention customer relations. itinerary no 7438741441682 (booked through expedia) - jl25a -

Vivi Ruth on Sep 4, 2018

To Whom it May Concern On 3/8/18, at 13.55, I boarded SQ1355 ( sold as LH9765) at Singapore. I landed at Frankfurt at 20.42 and made my way to the correct gate for my LH332 flight, Frankfurt to Venice. Here I was told by the Lufthansa gate attendant that Singapore Airlines had taken me off...

Lufthansa German Airlines / baggage

mlpinak on Aug 28, 2018

My baggage was last in the hands of Lufthansa Airlines. My baggage ticket has sunexpress on it with the bag ID#. I left Turkey, Izmir and went to Munich Germany (my final destination being Greensboro, NC) I've spent endless amount of time making calls, going to the local airport...

Lufthansa German Airlines / person with disability telha shehu.

Telha on Aug 17, 2018

Disabled person, blind, heart problems and language barrier had requested wheelchair assistance and left unattended and not helped. Telha Shehu and Nails Shehu. Reservation LT9ZTJ Sea/Fra/Tia Flights 491/1424. Never offered assistance on Fra. Missed conx. Passangers had requested help for the whole trip. Mobility assistance. Disabled and abandoned.

Lufthansa German Airlines / payment and refund

Adhiambo on Jul 26, 2018

I recently made reservations for tickets, one - UZW4DM - £1085.00 and OH7KMC - £743.70 on the 14th March. I was given up until the 18th March by midnight as the last day for holding the tickets for me. I called on the 17th March and paid for both bookings, however on the 21st March I...

Lufthansa German Airlines / poor handling of baggage

Karthik Ananth on Jul 4, 2018

Hello We are regular Lufthansa customers and recently completed a travel to India on Lufthansa (Conf code : 2P32PU and MP2LQN business class). Our flight back to the US from Chennai, India via Frankfurt was July 3rd morning at 1.50 am. When we returned back to the US and opened our checked in...

Lufthansa German Airlines / cancelled flights 8/6/18 venice lh331 frankfurt lh 796 hk

Karen Prosser on Jun 29, 2018

Dear Sir Please find below confirmation of booking made directly with yourselves for return flights Hong Kong to Marco Polo Venice Italy for myself and my husband. On the day of our return flight the flights were cancelled. The staff at the airport dealt with this very well and eventually...

Lufthansa German Airlines / ill treatment given by ground staff at basel euro international airport.

Rajeev Mathure on Jun 28, 2018

Sir, My self Rajeev Mathure would like to complaint about ground staff at Basel Euro International Airport. Our Flight No. AF1093 on 26/6/2018 was cancelled and I alongwith my family and friend members were switch over to Lufthansa flight No.LH 2395 against seat no. 22A which was schedule at...

Lufthansa German Airlines / unwilling to let me fly second leg of trip/ customer service lack of knowledge

Leslie napolitano on Jun 25, 2018

I called Lufthansa May 18 at 1315 to clarify if my passport had enough time on it (expiration date of July 21, 2018) for my flight to Oslo and return to the US on June 16th. I was assured by the customer service rep that this was so, that I would have no problem. When I tried to print the...

Lufthansa German Airlines / seat reservations

Abbas Ebadypoor on Jun 22, 2018

Date Apr/10/2018 Booking No. pys2yt We paid extra and booked seats for more convenience but, we didn't get when we checked in on flight from YVR to FRA. Instead, we had to take different seats and different isle. Our Booking paid seats were 30H 30K but we got 41C, 42B. We are asking for...

Lufthansa German Airlines / lack of adequate food choice

greenwd on Jun 5, 2018

Ref: LXVKM6 As I am a senior citizen, with health concerns, red meat is forbidden, your choice of meals online in the new delhi-frankfurt-washington sectors ( and return) is inadequate. With no choice I had to ask for, in writing, the least offensive one as non vegetarian meal, hoping I...