Air Canada review: I loose so much time because many delays of my flight from Toronto to Tokyo

My ticket reservation is 3LZWFF 15-02-24

AC1951 Québec 05h00-Toronto 06h:45

AC1 Toronto 12H:50-Tokyo 16H:55

NH871 Tokyo 00H:05-Jakarta 06H:00

When I was arrived at Toronto early morning around 06H45 and waitting for next flight to Japan suppose 12H50pm there are so many delay and they change the flight and I got sms from Air canada on my attachement. Finally they change my flight to AC2 19H:10 (reason problem technic,) but one of staff Air canada mention to me because not enough pasanger so we delayed. Than again I receive next sms from Air Canada said again delayed AC2 to a9h:25, Next sms said again delayed AC2 to 19h:40. Can you imagine I was arrive to Toronto 06h:45 and finally I got my flight to Japan at 19h:40?, No place to rest, no compesation for meal at the times Toronto airport was full pasanger everywhere no seat to rest so I was seat on floor whole day and buy foy my own meal. After got my flight AC2 to Japan I was arrive around 45minutes before my next flight Japan NH871 00h:05 to Jakarta 06h:00.

Once I got out from AC2 I was run like the hell to chatch NH871 and I was able to stand on long Queued with others passanger NH871. When my turn to check in NH871, the staff said my name was canceled by Air Canada and I can not go in into NH871. I got so 😡 the flight still there, many others pasanger still no line to check in and I was already there on time to check in into NH871 I was bagging the staff like the hellto get it into NH871 unfortunately they still not let me in. Can you imagine after whole bad story waiting whole day at toronto and they refuse me to got in inti NH871? finnaly they said my next flight will be next day morning around 9:45 am. How much I loose my times? and my family already waiting in Jakarta Airport to pick up me after 5hr travel from different city and they must rent hotel in Jakarta to pick up me the next many hours. At Japan after fight for my right, they gave me hotel to sleep at night without meal. It was very crazy again expérience travel with Air Canada and never improve their service.Completely crazy trip more than 35h travel with so many delayed, and cancle my flight at Japan to jakarta without give information to me. Too crazy Air Canada services. Very very bad image Air Canada and so many passanger talk about how bad Air Canada services. I made this complaint by today, because since I was arrive I got back to my work and I really need time to get back my energy and write this all crazy trip story to you.

Note: This is not my first bad experience travel with Air Canada. My last bad experience was January 14-2020 CAS-2277572-P4C6D2 that time Air Canada gave me compesation $200 (Expired for 1 year need to use it). Finnaly I never use it that compensation 2020 from Air Canada because I only travel in next 4 years just visit my family in Indonesia. So that compesation is nothing. What I want to say is every complaint Air Canada you just gave the customers copesation with date experation if not use it is gone. It was a soulution for satisfactions your customers, but really Air Canada need improve the sarvice and give attention more to your customers, How bad the service, and how much I loose my times and extrim crazy tired for waiting in the airport.

Futri Yana Yusfa

[protected]@yahoo.com. sg

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