1xBet review: Worst customer support ever ( 1 comment)

IMPORTANT UPDATE:

One guy reached me to telegram as 1xbet support, I found him suspicious so I denied giving him any details, I blocked him .

So he started saying I'll block your 1xbet gaming account - & he did within minutes, I got notification that my account is blocked due to gambling addiction.

Is it so easy to block anyone's account? Without asking me,how can they confirm I'm in gambling addiction?

Please note - I never requested self exclusion request, I'm healthy person not in some kind of addiction.

What frustrates me that is my withdrawal query was going in between when this happened, the hacker is getting registered email and gaming id from public domains of review websites.

1X BET DEPARTMENT IS NOT RESPONDING TO MAILS ASWELL, I DID EMAILS ON BLOCK EMAIL & SECURITY DEPARTMENT EMAIL , NO RESPONSE.

My gaming id: [protected]

On 09 May 2026, I requested a withdrawal of ₹49,700 from my 1xBet account. The withdrawal was marked as successfully processed, yet the money never arrived in my bank account.

Details:
• Amount: ₹49,700
• Withdrawal Date: 09/05/2026
• Player ID: [protected]
• UTR Provided: [protected] ( DECLARED UNTRACEABLE & INVALID BY MY BANK)

Since then, I have spent more than a month contacting support, submitting documents, and trying to get a clear answer.

I have already provided:
• Multiple bank statements
• Transaction history recordings
• Official communication from my bank
• Bank confirmation regarding the transaction

Despite this, I kept receiving different explanations from different agents. At various points I was told the payment was under verification, delayed by the network, awaiting review, and finally that it had already been paid successfully.

The most concerning part is the UTR provided for the transaction. My bank was unable to trace or verify the transaction using the provided UTR, and no corresponding credit appears in my account statements.

Even after reviewing my latest bank statement, which clearly showed no credit of ₹49,700, support continued to repeat that the payment had been completed.

After 33+ days, I still have:
• No ₹49,700 in my account
• No proof that the funds were credited
• No clear explanation of what happened

I am not asking for special treatment. I am simply asking 1xBet to either:

1. Provide verifiable proof that the funds were successfully credited to my bank account.
2. Reprocess the withdrawal.
3. Return the funds to my 1xBet balance.

Until then, my withdrawal remains unresolved.

AFTER SENDING OFFICIAL BANK LETTER, 1XBET STARTED ASKING FOR NEW THINGS AGAIN

My ₹49,700 withdrawal has been missing for more than 40 days.

1xBet first claimed the payment was successful. When I reported that the money never reached my account, they asked for bank statements. I provided them.

Then they asked for transaction history. I provided it.

Then they asked for an official bank confirmation letter stating that the funds were not received. I contacted my bank and provided the signed and stamped letter.

After receiving the official bank letter, instead of resolving the issue, they started asking for more and more documents.

Now they have asked for:

* Video recordings of my bank account
* Additional statement periods
* Repeated verification documents

The problem is simple:

Where is my ₹49,700 withdrawal?

Every time I provide exactly what they ask for, a new request appears instead of a resolution.

I have fully cooperated, provided every document requested, and even obtained official confirmation from my bank that the funds were not received.

After more than 40 days, I am still waiting for either:

1. Proof that ₹49,700 was credited to my account, or
2. The missing funds to be returned.