Pennsylvania Lottery / PA Lottery

Middletown, Pennsylvania
United States - 17057

Customer Service

1877 282 4639(Drawing Results) 2 0
1800 692 7481(Head Office) 3 0
+1 717 702 8000(Head Office) 2 0
+1 215 952 1123(Philadelphia Office) 1 0
+1 570 826 2091(Wilkes-Barre Office) 3 1
+1 717 702 8230(Harrisburg Office) 2 0
+1 814 765 0536(Clearfield Office) 1 0
+1 412 770 2760(Pittsburgh Office) 1 1
+1 814 835 2423(Erie Office) 1 0
+1 610 807 3319(Lehigh Valley Office) 2 0
Mon8:00 AM - 4:00 PM
Tue8:00 AM - 4:00 PM
Wed8:00 AM - 4:00 PM
Thu8:00 AM - 4:00 PM
Fri8:00 AM - 4:00 PM
Philadelphia Office
700 Packer Ave., Philadelphia, PA 19148
Wilkes-Barre Office
49 South Washington St., Wilkes-Barre, PA 18701
Harrisburg Office
1200 Fulling Mill Road, Suite 2, Middletown, PA  17057
Clearfield Office
1000 Leonard St., Clearfield, PA 16830
Pittsburgh Office
1424 Western Ave., Pittsburgh, PA 15233
Erie Office
4802 Pittsburgh Ave., Erie, PA 16509

Lehigh Valley Office
555 Union Blvd., Suite 5, Allentown, PA 18109

Complaints & Reviews

scam site, will not release the funds you win

Scam! Will not release the funds you won until you waste all the money in your account and use their "bonus" credit. So only after you waste all money are you allowed to deposit something into your account. But by then you've wasted all your money so there is nothing to deposit. PA IS THE WORST!

Crap site, crap graphics and "chat" doesn't really want to help because they know its a scam.

Lottery pay by credit card

My name is Robert Hurlburt my phone number is 380 8705 area code 717 well a month ago or two I confuse or misunderstood the way to play online I have call to see if they reimburse my credit card they gave me the okay but I just realized I have not received my funds back on my credit card 2178 are the last digits of my social security 17603 Lancaster Pennsylvania Street 2846 dell Lane. I will much appreciate to stop to trick and keep your word by reversing my phone back to my credit card

can not collect winnings

The PA ilottery has constant excuses as to why they can not pay me my winnings. First I was told...

the way it's ran

I live in a town in washington county that has 5 lottery retailers and when I or someone else try to cash little 500 dollar tickets in we have to call all of them to see if they have money to pay this is very degrading to the customers that play the lottery, the lottery is a business but they don, t run it like one. If I called the bbb or the state hotline and say a business is not keeping the signage play here pay here the state and the tv news would have a story its amazing that the retailers want the business and so does the lottery only when it is good for them I think the retailers get 5% on all sales that good money for having no investment for equipment or supplies, pa the second most biggest gambling state can, t pay it winners! Poll fifty winners see if its same everywhere

the ilottery app withdrawal

When I play through the app, it is taking an extended amount of time to receive my winnings no matter how small the amount. I am waiting a week or more for funds to go to my bank. I never had to wait this long in previous years of using the app. This has been ongoing with the withdrawal delays for the better part of 3 months or more. I'm extremely frustrated by this. Only when I contact the customer service, do I get my refund. I will wait a week, get frustrated, send an email, and then it finally is approved. I get that they are busy, but this is unacceptable to wait so long for funds over and over. I will say, however, that the team does respond in a timely manner and very politely every time I email. So I commend them for that. However, something needs done with the lengthy time we have to wait on withdrawals. Thank you

  • Si
    Sirpauly Feb 06, 2020

    I know how you feel, that’s what I am going through right now. I don’t think it would be so bad to wait but they are keeping me in the dark and that is what’s frustrating.

    0 Votes

debit card/ credit card reader for pa lottery in store

Everytime I go to near by and neighboring stores to buy my tickets I always try and use the debit...

bonus scam

For a rarity I actually hit more than a few times my bet. (I play a little most days and regularly play most of their games.)
I was 98% to converting my bonus to cash, so I knew I only had to bet a little more for it to convert. I played approximately $20 more (no more wins even on the same games that were just paying decently...that rare streak was over) and looked at the bonus conversion bar again. Now it said I was 80% of the way to converting. That is not possible unless they rigged the system. Now I know I have to abandon my $24 bonus or play everything to $0 as usual.

lottery retailers not paying out

I am a loyal pa lottery player. I am sick of the retailers in my area (carbon county and Northampton county ) lottery retails refusing to pay out any more than 100 dollars. Your website says 2500 dollars. If they can not pay out they should not be able to be a retailer. As I am reading other complaints this appears to be the same all over. The 2 worst places are Jerry simco beverage and the gas station at route 209 and the pa turnpike. But they all should be held accountable.

  • Zi
    zippi Jan 03, 2020

    I won $ 1000 on fully loaded and had a hard time cashing it. The lottery retailers all had excuses
    not to pay after six attempts i finally got one to pay out. ( you play hear we pay here ) Ya Right!

    -1 Votes

My name is Joshua Levinson i won a prize on the and ive waited the time frame they...


Bought $50 in ilottery webcash (bought webcast because you get a bonus dollars $12.5 to be exact) my mistake. I was playing a game for a while won lost then hit a bonus won $360. So happy went to cash out and I have 260 in cash and and 180 in bonus money. If I cash out 260 I lose that 180. Now I'm upset.. I call and get the run around about having to play a total of 500 to max out bonus guy says if you don't want to lose that play 203 to exhaust bonus then it will unlock the others and you play with what you have left and hope to win... So I do... Now I lost 203 go to cash out and I have 120 in cash and 160 in bonus so now I'm down even more call back another cocky guy gets on saying that there are 2 bonuses on account... I said how? He follows with yesterday's webcast bonus was never exhausted now you must play 625 to get money out of bonus... You can never completely exhaust your bonus money because bets only go to ten cents anything under that stays there. So my 6 cents that I could not play in bonus money cost me 360 win. It's a scam never except bonus it makes it worse...


The pa I lottery app is clearly and horribly rigged to set up players to lose and they are stealing ridiculous amounts of money from people every day! At this point I have had it with this scam of an application and I demand that all of my deposits be refunded in full. This has occurred over the period of months playing at this place and I have gathered copious statistics that prove their odds presented are fully inaccurate and that it is literrally impossible that the losses i have taken would happen. Its actually more likely in terms of statistics that I had been struck by lightning twice then lost as many games as I have.

  • Lo
    Lotsey Jun 11, 2019

    I agree. Isn't it nice how they let you win at first, and then once they have you hooked no wins whatsoever, and also so many wins when you bet 10 cents !!! Wins on bigger amounts NEVER!!!
    I have actually filled a claim with the PA Attorney General, but of course they forwarded it to the lottery commission. I get a call from the security person at the lottery commission, and it is just blah blah blah. Who on Gods green earth
    lets the lottery police themselves? I know it is gambling, but don't you think you should win once in awhile?
    Same with their scratch off tickets, and Keno just a plain rip off. They track your phone so they are letting people
    win that they want to win!!! Same thing with I lottery, sign in, let them access your phone etc. etc. They know who they want to win, can we all say Collusion!!!

    1 Votes
  • Dz
    Dzmat Jul 28, 2019

    The absolute WORST! They should be investigated for the the iLottery App. It is horrible the worst online slots i have ever played $800 and not one win. Nothing, couldn’t even get it up to $300 to Recoup some money. FRAUD!! Never again, I deleted their app and I am done playing their stupid monster game, Jungle Tumble, Grump cat and they rest of their TRASH!!!

    2 Votes

ilottery online gaming

I requested a withdrawal request and they are playing games and refusing to pay me. I upload drivers license, bank statement voided check letter from bank that the debit card they are requesting no longer exists. I sent screen shots of 7 different accounts showing my name address and debit card.
I finally told them to return the money to my account and I would play it out and close my account. They refused saying once you request a withdrawal you cant reverse it.
So I am out a lousy $100 and they play games. A complaint to the comptroller is in order.

lottery games

Misrepresented application of wild ball purchase. This customer is in possion of qunto ticket...

[Resolved] I lottery

I tried to cash out winnings. Though the same account that funded lottery. Paypal... They refuse to do this. They told me that the only way to get my lottery winning from the ilottery was to start a checking account somewhere. I contacted paypal and they have no problem handling winnings. Yesterday they took my winnings and put them back in account so I could lose.. I have hours of trying to get my lottery winning from this deception.. Now my account is frozen. I have to pay tax on money they wouldn't let me have.. Perfect.. Goes to show you that winning lottery is not the answer

  • Updated by Mancat123 · Mar 17, 2019

    This is not resolved

  • Updated by Mancat123 · Mar 17, 2019

    Im being taxed on money I never could touch.. withdrawal without authorization. Told THAT lottery does not issue checks to settle winnings.. I have currently 1950.00 frozen.. im locked out of ilottery and also VIP area

  • Resolution Statement

    I am currently locked out of ilottery and also vip.. I called the local office in Wilkes Barre. I have copied transcripts and all email. They refuse to pay. I am also calling the state police. Small games of chance. Wilkes Barre didn't return my call and promised that they would

pa ilottery

Upon setting the account they asked for a lot of personal information, like social security number...


Scratch off tickets

I'm tired of going to a lottery retailer in Liverpool pa and buying numerous tickets but when you...

$3 "twisted" scratch off game

I bought several lottery tickets without looking at them before I left the Uni-market in Richfield...


Hi good morning, i mailed a few winning tickets (4), and have yet to receive my check ? I'd like to know what's the delay right now ?
I buy tickets all the time, and mail them in all the time when unable to physically redeem these ticket . This is the first time, i didn't receive my winnings, and free tickets when I've one. my number is [protected]

lottery distributor

Lottery machine operators at the upper darby beverages 7000 marshall road. Upper darby. Do not...

the new ap

There are problems with this new version you really should have worked out them out before forcing...

odds of winning

I sent 2 letters in about complaints for odds of winning. You are robbing people. I just played 9...


mobile application

I used to be able to check tickets with my Android phone now for some reason the app is gone and...

pa lottery millionaire drawing

My 80 year old mom won this in January and was told the check would arrive in 3 or 4 weeks. The...

payput at souders... next to lottery office

they scanned tix 2 times so i was forced to wait an hr for owner to come and cash tix. would not let me take tix to a other place.they said i either had to come back in a hour or wait. i had to wait cause i live an hr away. this retailer should not be able to sell lottery tix amd trap a person into having wait for money. personel here are incompitent as well as owner

scratch off tickets pa lottery

Can someone please explain to me how I can have 1 winner out of 20 $5 crosswords and 2 winners out of 25 $3 crosswords? I understand how odds work, but this is freaking ridiculous. How about improving odds and getting rid of those stupid commercials? I have been a loyal lottery player for over 10 years spending several thousand dollars a year. I don't mind losing, but ripping me off is another thing. I can find new ways to spend gambling money if this doesn't improve.

  • Ma
    matthew cubberley May 21, 2018

    Why cant i check tickets with my android phone anymore? Use to be able to... Now only on apple what the crap?

    0 Votes
  • Bo
    bollim Sep 03, 2018

    I have been playing the crossword scratch off for years ans was very excited about the new one Cashtastic., unfortunately, this one is a dud. I had bought a total of $50, at one point, only to receive 0ne $5 winner. I had asked a few sellers if they were cashing out any winners, and they replied "N0" and also they are hearing many complaints about this ticket' What is going on!

    1 Votes
  • Sj
    sjcumberledge Jan 01, 2019

    I have spent a lot of money buying scratch off tickets, and rarely win on number 059 on the $5 and $10 tickets. So when I see that the retailer is selling near the end of the book, I will not buy them.

    0 Votes
  • Na
    nate02 Feb 14, 2019

    Stop playing scratch off tix. The top prize on a $5 scratch ticket, for example is $100k and there are only 10 prizes available. The odds that the winning ticket is in your favorite outlet is extremely low as there are thousands of outlets in the state. You are better off buying a 5 digits number and for $2 bet you can win the same $100k with better odds

    0 Votes

wild ball

I have a problem with the wild ball I think the wild ball isnt wild at all = its very misleading...

lottery in general

Hi so I know what you pay out In scratch offs and it's sad how you can make as much money as you want but at the same time rob us. You have 9 losing 20 dollar tickets In a row! That's making people like myself sick. I don't need to hear about 1800 gamble. You should Atleast give out more tickets to win your money back. Now my main concern is I have a buddy who tells me parx casino has all there machines rigged. So I'm sure the PA lottery knows exactly which numbers that haven't been played on the powerball and every other game. Every time there's a big winner it's in the middle of know where. My question is do you pick out of a hat for the location of the winner or what is it? Because it's rediculois. I'm sure you don't have these answers but maybe you can ask the boss. And don't tell me everyone's odds are the same that's BS.

lottery machine shorting winnings

My husband bought me a $1 scratch off ticket, in order to win you need 3 like amounts. I got 3 $10...


gambling machines

I put 400 in the machine last night and I come back to play today and the guy working at the...

hot number $5.00 ticket

On sunday july 2nd I bought a hot number ticket at the lottery news &tobacco store in hopewell...

landhope farms in kennett square pennsylvania 19348

I was there and had a spanish family in front of me while the mother was off to the side scratching...

retail lottery fraud

On April 7th I went to Sunoco on 46th and Walnut in Philadelphia o play my usual Cash5 and Pick6 lottos. I bought a Piggy Bank Bucks Fast Play. I bought 2 no luck I bought a 3rd one which was a free ticket the cashier looked at the free ticket that printed then proceeded to act like something was wrong with the machine. She then stapled 2 tickets together and printed another. Now when I go to the 7-11 on 42nd and Walnut they print it don't even look and the paper that prints if I win a couole of dollars is not the same size as the Fast Play slip. This occurred between 6:40pm and 6:50pm

pick 2 lottery with wild ball

I have written to several organization because the Pick 2 with the Wild Ball appears to be a scam. The advertising states that their will be more winners but when you view the statistics of each drawing, there are less than 140 winners Statewide for the day and/or evening drawing. There are more than 300 retailers in PA with at least a thousand players and only 140 winners with the wild ball is absurd. If the pick 2 winning is 26, wild ball 8. The PA lottery should payout money for the following: 26, 86 and 28. If your number is 27 with a wild ball, then the lottery should payout for 27, 87 and 28 but after you scan your ticket at the terminal machine states that you are a non-winner. This is potentially fraud. There are less winners with the wild ball play, not more. The are taking the extra bet but not paying out. I have written to PA lottery office via email and they never responded. Please help unsuspecting players.

pick 2 lottery with wild ball

  • Ja
    Jacki wiley Feb 14, 2019

    I agree it's a complete scam the winning number on 2/14/2019 was 029 wildball was 2 i played 970 with the wildball now the wildball should have canceled out my 7 and been replaced with the number 2 wildball but it didnt it showed up as a loser I also played 980 wty the wildball same thing showed up as a loser now on there website it say a box hit with the wildball is a 36 dollar winner so I'm not understanding you these number weren't winners nnomt day before(2/13/2019) the number was 291 wildball was 9 I played 992 and I won the number 9 wildball canceled out my number 1 and was replaced with the number 9 wild now can someone please explain to me what the difference is between the way I played on the 13th that l won and why I didnt win on the 14th because it's not making any sense to me I think I might go to lottery head quarters and argue with them a bit because this is not the first time this has happened to me but before I was new to the lottery and didnt know no better now I'm starting to get to know the lottery a bit and I'm pretty sure both my numbers (970 & 980 with thr wild ball) should both be winners

    1 Votes

mega payout

I had 2 + the mega and only collected A dollar? I know the kid rips people off so it was my turn. It's the 7-11 on Rte 1 in Penndel, PA. The owners sin is the one who does it. Thinks he's slick. Maybe it's because he just had a kid and has too much debt. But I'm done buying my lottery. Not when this stuff happens. Can't trust and it's a big woop tee do for the state to enforce. They don't care either. PA lottery is in the dump.


The Pa lottery commercial "happy holidays Rita" has become more and more of an annoyance over the years. I wouldn't doubt if the majority of the people in the commercial are not alive anymore. This commercial has been airing every year since before my high school senior grandson was born. I turn the channel or mute the broadcast. i assure you I am not the only who has this feeling. I have been at gatherings where the sound was muted with no encouragement from me. Your beating a dead horse with this advertising. I know this is the wrong venue for this expression, but there are few options on the internet.


Friends of mine are big lottery players. One friend played the new Monopoly Jackpot game, he played...


Why is it that when playing Quinto your dollar box is only good for five digits and not four...

lottery machines

Paul the clerk at this location blew me off because he couldn't OR didn't know the...