Pennsylvania Lottery / PA Lottery
reviews and complaints

I was on the PA Lottery website on April 7. I claimed a prize to play $10 to receive $10 on the PA Keystone cash. I never received the $10 bonus. I reached out to the chat with Richard. My chat started sometime after midnight April 8 he was unwilling to resolve my issues. He stated that I didn’t complete my bonus in the time that was allotted, I did specifically say that I was having issues with my Internet browser which was true why would I argue for $10 is stupid! I asked to speak to a supervisor. Instead I still had to converse with him. He was not giving any lenient to the situation, and was not interested in solving my problem, other than to say Try the next bonus and no I wasn’t planning on trying the next bonus. This is not my first time I’ve ever been screwed over playing on their website I’ve lost a bonus before and left it go this time. I am not letting it go something needs to be done With a PA Lottery they need to be investigated

I have tried to set up an account online and it is telling me I am already registered. I wrote to customer service after being blocked for trying to many times. I need my information either wiped completely clean so I can start over or help me fix what I have. I tried resetting my password and it does not send me an email to do so! Not sure what to do but I am running out of time after spending 400 on tickets I atleast want to try the second chance. Please help me

I requested a 'withdraw' to be deposited into my checking account. This was probably at least the 10th time I did that, and never had an issue, until now. I got an email that I needed to provide the back of my debit card, so I did. Then I got an email that the picture I submitted wasn't good enough. So I called customer service and the representative was not only no help, but the call was abruptly ended for some reason. I am LIVID at this point and if its not corrected immediately I'm calling my state representative about this.

I won on a draw game number. It was over $2,500. I could not get my pay out. I ask if the retailer could write a check and was told no. A claim form must be filled out and they mail it to the PA Lottery. I ask how long until I get my money? No one knew. How sad, when I play my money goes straight into the hand of the lottery but I win, I wait and wait...that is not right. So my winnings are out there somewhere...until sometime...I would rather go to a casino at least if you hit THEY PAY YOU.

I brought $10 $5 scratch off bingos and on the back it said one out of four chances of winning I did not win that one single time on this ticket so I'm letting you know that is definitely false advertisement the scratch off start at 27 to 36 I have one winner out of there you supposed to have one and four chances to win that is definitely false advertisement

Gift card, I received a gift card from the pa lottery for mothers day.

I have taken this card to 4 different retailers from center city to the suburbs and no one knows what to do. I don't understand how something can be rolled out and your retailers not be trained.

Can my daughter get her money back. There are numerous retailers that was tried since Sunday today is Thursday

I purchase a two tickets one $30 and one $10 on May 8, 20233 at 8:16am thru the vending machine and never received my tickets. The service members that is work/own the store will not give me my tickets and/or money back. I paid thru apple pay. I called my bank to confirm payment went thru and it did. I told them to check their cameras. They refuse. Please help

I come to this store a lot to buy cigars. When I want to play lotto they don’t know how to play certain numbers. Today Sunday around 12:45 I wanted too play pick 3 with wide ball and they didn’t know how to play it.. They talk on the phone and at the same time I’m trying to play. They do not know how to operate the lottery machine please remove it because they give me a call or please go to the store and train them.. I’m Shawn my number is +[protected]. It makes no sense to have a lotto machine and don’t know how to work it. I can’t even play a big4 quick pick because they don’t know how some do and some don’t it is very rude when I come to that store and can’t have my number played please do something about this because the are making alot of customers angry for lack of experience thank u

My name is Cynthia O'Dell and my email address is [protected]@verizon.net I can't use my VIP account, so I tried to reset my password. A code is being sent to [protected] which is my old landline. I sent an email to change it to [protected] with no response. Then I tried calling customer support and waited 55 minutes and finally hung up. I wrote another email. This time I got a response saying my account was closed using email [protected]@verizon.net. And I should use cynthiao'[protected]@gmail.com. I

was furious.. That is not my email. And wrote another email to customer service

I feel it’s a damn shame that the bonus section on the More Money scratch off tickets isn’t a bonus at all! I thought a bonus is a bonus! But no, it’s only a bonus if you win money in the main scratch off section. Why have a bonus then? Just make every bonus section a “try again” or “ no bonus”. Twice I had the bonus section reveal “More, Add 50”. And twice there was no money won in the main section, so twice I was fooled. If there isn’t money to be won, then don’t give a false bonus!

The odds are a complete lie =30-35 tickets and 1 ten dollar winner? Cashiers are saying no one is winning - everyone I know says no one no one is winning like they used to no one no one and all u say is thats why they call it gambling we say [censored] you should be audited by unbiased experts this can not be anything but a cheating scam! I know at least 5 people who have experienced the same thing

Dishonest dishonest

Due to the mistake on monday the 7th of November with the Powerball, it said we still had time to purchase tickets before the next drawing. I added $21.00 to my account giving me a total of $60 and i purchased 5 draws totalling $20.00 i saw the ticket was confirmed. However when i went in last night (Nov 8, 2022) i had no access to my tickets and my entire 40$ credit was gone as well.

I went thru chat today, and that was like speaking with a child. Lots of lies and excuses and no answers or results. I am expecting either all of my tickets to be refunded since i cannot access them and my $40 to be refunded. This way i can then shut down the account and will no longer be making any purchased from the Pa Lottery. The Scam that was run with the powerball was enough to remind how corrupt our system truly is,.

I cannot reset my password. The wait time is three hours. They said the fixed it. The did not. I have like 30 dollars on my I lottery app. I cannot used, since it froze. They need to fix it. I cannot log in to the app. Every time you try to log in you cannot. They sent one email password reset link which did not work. When I try to use the app. It would not send another link to re set the password. The link they sent did not work.

Are they sending a new password link.

Please do not tell me to call. You do not answer the phone.

You chat takes forever to be answered.

I did that calling and chatting, I did not work.

what's the next step?

All I need is a reset password link that works, is that so hard to do.

Are you sending a reset password link.

Sincerely,

Lernin Perez

This app is a scam. I spent hundreds of dollars here and when I finally won $450, they will never let you withdrawal. They ask for bank statements, every card you ever used, won’t let you get a play card unless you have $150 on it, but then won’t ever let you withdraw the money into it. They will lie and say it’s for your safety but will allow you to freely spend hundreds and thousands of money under false pretenses. I will be going to our congress about this being as though hundreds of fellow Pennsylvanians are being stolen from under the states name.

August 23, 2022 I brought a scratch off and I was told that I have to wait six weeks before they release the check so six weeks came they told me someone stole the check so I said could you please release another check for me I will show me proof of the check someone’s email took for me but they would not give me no information any Serena gonna send me another check out which is not right Pennsylvania lottery is a rip off they don’t wanna pay the people the winnersSo I never received my check they told me to go to the police department please report something fishy going on they will never leave any information to me

I purchased $140 worth of pottery gift cards on September 22nd of 2022 and they are not redeemable I have tried every machine they will not accept them there's no one that really sells lottery tickets over the counter and the few people I've found in Philadelphia that would flat out tell me no they don't accept them I have been in contact with five or six people and different areas of the lottery and supposedly they are supposed to be getting back to me but no one has responded to me in over 3 days I have asked it over and over and over to please have someone respond and figure this out because I am now stuck with $140 worth of gift cards I cannot use I don't understand why they're sold if they cannot be redeemed Plus the 395 per card that I had to pay to get the cards so I am sitting holding things that I cannot redeem why are they sold they cannot be redeemed I've spoken to Sonia who works for Lynette Baker I have spoken to Dolores who works in the security office and two people who work in other offices and I am getting very frustrated and feeling very ignored and I this is unacceptable so I would really really appreciate someone getting back to me as soon as possible

I've played scratch offs even bought books and surprised I would see maybe 1 symbol...5 tickets later maybe an equal amt of ticket price. Never any claimers...never anything over 50 bucks. So tried different locations. Same thing. You can scratch 5-8 tickets in a row and nothing. I've also tried online and immediately stopped once I've noticed you play 2 bucks and might win 30 cents. This lottery is very much so a scam. Where is our money going to? PA school systems are inadequate the neighborhoods are declining... by the way I've purchased $1,$2,$3,$5,$10,$20,$30,$50 tickets and all same outcome. I agree with everyone whose skepticism has increased. Odds verse reality is not accurate and eye brow raising.

Since I've been using the app playing games betting 100 usd at a time and won't win a dime! I see that the amount on the games just go up! No one winning it. I believe it's just taking peoples money and its a con how do I take it higher? I want a real reading on how you win or if this just to ripped people off. Many of times I didn't receive my bonuses. It's old just giving you people my money if I can't even win also when I try to withdraw fund it takes forever so I play it and I lose everything.

On Monday 07/29/22 I tried to purchase four consecutive tickets for the mega millions game but rather than do for one single drawing. When I realized this I immediately contacted a live representative using the app and was told they can not refund or cancel tickets. A rather enviable position they are in there. Who would knowingly purchase 4 tickets with the same number for a single drawing? It’s not like I get four times the amount if the numbers happen to win. If they can not fix this then they need to figure out a way because it seems like a scam with a weak excuse to me.