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4.4

Overall customer rating from reviews and complaints

1xBet earns a 4.4-star rating from 47 reviews and 1345 complaints, showing that the majority of bettors are very satisfied with betting experience.

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1xBet Complaints Page 37 of 68

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1xBet Won a match I placed a bet on but it showed lost

I placed a bet yesterday on 5 matches all were successful but one showed lost of which the team I placed a bet on had won the match. Bet number [protected]. I placed a bet for Barcelona to win and they won by 4 goals to 3 but surprisingly I saw lost on my best slip. This is the first time such is happening to me and I plead for an adjustment on the situation

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Gerald Kimani Kuria
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Jan 05, 2023 3:47 am EST
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I sent money yesterday and it has not reflected in my account why please?

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1xBet Account blocked

My name is Ubah Nelson Chidera LORDSFAVOUR and I opened an account with 1xbet. ng around ending of November 2022 and did all the needful, my account was blocked on the 30th November 2022 and they asked me for bank cards, bank statement, skrill wallet screen shots, asked me to hold my Id and snap a selfie which I did all that they asked me to do and on the 1st December 2022, they verified me and told me I can now withdraw my funds. So I continue using my account since is has now been verified and I started funding it with huge sums from the same payment system that has been verified. To my surprise I was unable to make withdrawals on the 17TH December 2022, it requested for documents again, I was confused because my account has just been verified less than 3 weeks back, I emailed their security department and they asked me to provide my utility bill, they even log me out of my account and blocked it, I provide all the asked and they just keep asking for different documents that does not even relates to betting, I kept my cool and kept providing everything they asked me, since 17TH December till date I have not had access to my account, I made deposit of about $19,000 and I stake all in different amount and was only able to withdraw about $6000 before they blocked $12000 plus on my account, am not sure about the exact figure but is above $12000, I need help to get back my money, if they don’t want me to bet again they should take back all the winnings and refund me my capital, I am sure they don’t want to do this because I didn’t win much so they choose to hold my money and are asking me for very stupid things just to frustrate me, I have reported them to the Nation lottery commission in my country and I will still send this mail to every international security online monitors, this is wrong and totally unacceptable, give me back my capital and I will bet with other betting companies, they don’t have right to take my hard earn money, if I lost those bets I stake, they would have taken all my money and wont make an issue out of it, but because I was comfortable staking high and winning little by little it became a problem to 1xbet. I will attacked all the chat with them and their security department, imagine waiting for 72 hours just to get another reply asking you for something that they should have asked all at once, this is fraud and I won’t let this go, I will fight it will any legal means available, I will not let your scam me. Give me back my money, I didn’t commit any fraud or crime, I will also report to my bank and request for cash back if this is not resolved immediately. My betting id is=[protected]

Desired outcome: I AM TIRED OF THE BACK AND FORTH, THEY DONT HAVE THE RIGHT TO BLOCK YOUR ACCOUNT WITHOUT REFUNDING THE CAPITAL, I NEED BACK MY CAPITAL TO HELL WITH THE PROFITS, REFUND MY CAPITAL

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Update by Ubahnelson
Jan 13, 2023 10:05 am EST

I pray and hope it all ends today,this is the last message from them and i have done what they asked me to do, so all i need now is my money if they truly know that their reputation will remain the best , i did not rob anyone neither did i defraud them, all my bets are clear and are all won bets, I didn’t deposit any money and tried withdrawing it without staking it, if i lost all the bets we all know they would have taken the money without questions, all the money I deposited were all staked, since 17th December 2022, this guys blocked my account, there is nothing they haven’t asked me down to my birth certificate, i have comply till now, today they said i should complete my verification by holding a piece of paper with a particular code on it and todays date, i have done it and submitted. Is in Gods hand now, this unfair and i hope i get back all my money, $13,000 is something one can look over , just do the needful and give me my money.

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Update by Ubahnelson
Jan 11, 2023 5:04 am EST

They are ignoring me now,they don’t reply my mails anymore

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Update by Ubahnelson
Jan 09, 2023 1:32 pm EST

They are no longer replying my mails ,they said i should go to the website and provide some extra informations,but I’m unable to login and provide this information because they is a google authentication code needed, i have sent several mails asking them to disable the google Authenticator so that i can login and provide the extra details but they stop replying me. Here is the screen shot of the emails

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Update by Ubahnelson
Jan 05, 2023 9:22 am EST

Here are screen shots of my betting transaction history, my bank statement of funds i sent to my 1xbet account, chats with the security department.i have done everything i was asked to ,kindly tell this guys to give me my money

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King Ofking
Dhaka, BD
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May 18, 2023 5:46 am EDT
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They locked my account 2000$ not get money they scam site never use it

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Mahamud Hasan Shimul
Dhaka, BD
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Mar 28, 2024 10:47 am EDT
Replying to comment of King Ofking

hello i help you riply sms

I
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Isuru Desh
SG
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Jan 20, 2023 12:04 am EST

Did you get your money?

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Author of the review
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Ubahnelson
Lagos, NG
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Jan 25, 2023 12:54 am EST
Replying to comment of Isuru Desh

No,I didn’t and complain board is doing nothing about it, they are now asking me to send a post to Ukrain, like I don’t understand

D
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Diaz23
MA
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Jan 05, 2023 8:26 am EST

They did the same for me when i have telled them according to the general rules when they close a account they must provide refund ! But now they not answering on the email what big shame we must do video on social media !

S
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Solomon Abam
GH
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Jan 05, 2023 6:41 am EST
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1xbet is a fraudulent betting company. Stay away from this [censored] company. They took my money without refund

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1xBet Deposited money didn’t show up at my account

Hello

Yesterday I deposited 25000 Egyptian pounds through vodafone cash E wallet

The transaction was successful and the money disappeared from my account but didn’t appear at my 1xbet account

I sent multiple mails to the support but they didn’t reply back here’s all my details

Operator : vodafone cash

Trx date: ‎‎[protected]:25

Trx ID: [protected]

Phone number: [protected]

Ixbet account number: [protected]

Email: [protected]@outlook.com

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Update by Kasha96
Jan 23, 2023 4:02 am EST

It’s almost a month now since i lost my money without a proper reply from your side this is not acceptable

Update by Kasha96
Jan 11, 2023 12:33 am EST

Attached is the letter I sent and their reply,

I did provide them with what they asked for.

Th thing is 3 days after sending them them the required data they sent me again the same message asking for the same details with a different ticket number

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1xBet Deposit Not Reflected

I deposited GHS 100 today as of 04/01/2023 The deposit was made at the time of 12:56 PM Mobile payment method with my MTN number. Deposit was successful on my end but hasn't reflected on my account and my operator network has already deducted the money and they said it was successful. I have requested a statement from my operator and everything clearly shows that the deposit was successful

Why is it that it hasn't reflected in my 1xbet account.

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Update by Solomon Abam
Jan 05, 2023 10:35 am EST

1xbet BIG TIME FRAUDULENT BETTING COMPANY.

unprofessional response.

I need my money back

Update by Solomon Abam
Jan 05, 2023 3:13 am EST

I need an urgent response 1xbet

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1xBet Deposit

I processed a deposit of 35k pesos. I got an error message during the transaction so I contacted my bank after. They confirmed that the transaction was successfull and manually credited the money to 1xbet (Gcash). They sent me the bank statement which I forwarded to 1xbet support. My bank sent me an email saying that they coordinated with Gcash and that they confirmed that the said transaction are successfull. I informed 1xbet support and send them again the email I received. For 2 MONTHS THEY KEEP ON SAYING WAIT FOR THE SPECIALIST TO REVIEW. Last december they ask me for my October Bank Statement and even provide them my bank statement code for AND THEN ASK ME TO WAIT AGAIN.

Desired outcome: PLEASE HELP ME GET MY MONEY. OR IF NOT HELP ME TO REPORT THIS WEBSITE.

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Update by Msgt_1025
Jan 03, 2023 7:43 pm EST

It will take them days to reply on your emails. Very unprofessional.

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Ivy Villahermosa
PH
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Jan 04, 2023 9:43 am EST

My account ID : [protected]

Ivy Villahermosa

4 TRANSACTION

OCTOBER 6, 2022

10,000

10,000

8,000

7,000

ALREADY FORWARDED ALL THE NECESSARY SCREENSHOTS TO YOUR SUPPORT SERVICE. ALL THEY REPLY WAS TO WAIT. ALREADY 2023. I WILL HAVE NO OTHER CHOICE BUT TO REPORT YOUR COMPANY IF THIS WILL STILL NOT BE SETTLED.

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1xBet Deposit amount got looted

I had made a deposit of Rs 50000 inr through net banking on Oct 30 2021. The amount got deducted in bank, it was never added to my wallet. I have mailed contacted customer support call them, no response, As money is looted by these spam 1xbet looters never trust these spamsters don't deposit even 1rs too. I didn't receive refund neither added to my 1x wallet

Desired outcome: Please Add to 1x walet or Give me a refund

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1xBet 5 days ago deposited amount not credited till date

5 days ago I have deposited amount via pone pay not credited to my account amount Rs. 4000

Banking Name Y S ENTERPRISES

Transaction date 29.12.2022

I sent money on Mobile no [protected].

I have attached screenshot of my 1x bet account. Amount not credited.

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1xBet Deposit not creditet in my account

Hello, I have deposited 4000 dirhams through CIH BANK method on 20st Décembre, and the money is still not deposited in my account, so please help me. I have already mailed all of the evidence to the company. I have emailed and called them multiple times and they are saying the same thing and now it has been 14 days and I have not received any refund so please help me. I am really very disappointed

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Msgt_1025
PH
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Jan 03, 2023 7:45 pm EST
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This is what I experienced as well. My deposit was October until now nothing happened. They keep on telling you to wait. And it will take them days to reply to your emails and just ask you to wait. Haha.

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1xBet Holdem poker win not paid

I bet 40 on bonus play. 80 on ante play. I got trips 10 on my 2 cards plus 3 community cards. I won the bonus bet. I bet 160 on the play bet. I was not paid 9n ante and play bet. Complaint was filed. I took them 5 days to process and check my complaint finally saying i was refunded 160 which dont make sense because my total bet was 280. Seems theyre just making reasons for me not to pursue my complaint. Upon checking my player history they deleted the history of my complaint date. How would i get refunded 160 when it doesnt support my bet. No proof that i was refunded was given also

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1xBet cheater 1xbet

I wrote and complained many times, I told them, they don’t understand the word, damn the day we became a member of this site, they confiscated exactly 11 thousand dollars. Although my mother and I have separate accounts, we sent whatever document they wanted, the same bet on both accounts, cross bet etc. There is absolutely no but they do not understand the word because they do not have good intentions, it is haram. money to you. moreover, they do not give us the last money we invested. Even for the last money we invested, the code is absolutely damned 1xbet.

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Update by Mehmet Karaca
Jan 04, 2023 4:53 am EST

1xbet confiscated exactly 11 thousand dollars and they do not even give my last deposit to the account. If you do not unblock the account, give me my last deposit immediately!

ıd: [protected]

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1xBet Send me credit

User name hamzajamal 123
Id [protected]
Data 20/12/2022
Time 9:35
Id [protected]
Number from transform [protected]
Number to deposite [protected]
I deposite 700 i can't recived
Pls pls help
May email [protected]@gmail.com
Pls i wait you
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User name hamzajamal 123
Id [protected]
Data 20/12/2022
Time 9:35
Id [protected]
Number from transform [protected]
Number to deposite [protected]
I deposite 700 i can't recived
Pls pls help
May email [protected]@gmail.com

Desired outcome: Deposite not recived

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1xBet My E-wallet balance is already deducted but my credit on the web still 0

So today i deposit Rp. 400.000 via Dana

Normally after compleate the deposit prosedur credit balance in apk automaticly add after relog... So i try making another deposit req in the apps again... I got mail in my acount that my deposit is reject by operator.. But due to the date time i assume the only reject my second req, its just like my first deposit req is disappere somewhere and lose my money for free...

This is my first problem deposit in gambling site, hope i can get my credit asap..

Desired outcome: Please refund my money or add it to my 1xbet credit ASAP...

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The deposit suces already

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1xBet 1xbet deposit problem

29th December at 8.51PM I have sent 7000BDT to Nagad agent through 1xbet deposit option. More than 10 hour has been passed but still I did not got my deposit in my account. As per as 1xbet law I also sent email with every details but also didn't get any reply yet. I am a student. This money is very important for me. Please solve this issie. Please check screenshots bellow

Player Id - [protected]

Transaction id -71M7C06I

Client Number - [protected]

Agent Number - [protected]

Time - 8.51 PM, 29th December

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Update by Faisal Karim
Jan 02, 2023 8:55 am EST

I mailed them a lot. they didn't replied even.

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1xBet Account unlock and normal customer support

My login: [protected]

My ID: [protected]

Full name: Ogurtsov Anton Igorevich

Balance: 72**$ USD

My problem is that support either does not want to solve my problem, or does not want it to be solved at all. All i say here have proofs on my screenshots.

I Registered in 1xbet when i was in Republic of Kazakhstan, on my own local number, which belongs to me according to the documents.

I Deposited money fist time via Webmoney system 1515$ & ordered withdrawal once (successfully) same amount after winning. After that, I made bets, lost, won, replenished my account several more times, until I got positive balance.

Deposit amounts: 1515, 2000, 500, 1000, 1000, 1000 USD. via Webmoney

After I decided to withdraw the money again, the problems started. I was asked to write them an email to solve a problem with my account.

To verify the authenticity of my personal data, I was asked for photographs of my documents. All this I have successfully provided. Then I was asked for screenshots from webmoney , which I also successfully provided. After that, the support service requested a photo where I keep my documents against the background of conversation with them, I had to take these photos twice, because the first time they didn’t like something.

Then they asked why I registered several accounts in their system (this is not so). I said that I don’t have any accounts, to which I received a question about some kind of person (Baimukhambetov Nurdaulet), to which I said that I don’t know such a person. Asking why this question - I also did not receive an answer.

After that, a series of requests for various documents continued, from paid utility bills to snls, inn (tax id in russia). The account was never unlocked. Today they asked me for a photo with the inscription they needed on a piece of paper and today's date. I sent all this to them, to which I received a letter that I need to go to my personal account and go through the procedure there (without specifying which one). In my account, I saw that I was blocked and I needed to file an appeal, which made me scared, because I provided everything and did nothing.

Now im here & asking 1xbet support team to contact me directly with normal answers on my mails and unlock account & then withdraw money.

Thanks

Desired outcome: Account unlock & withdraw funds from account

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1xBet Rejected Deposit without any reason

Hi there,

Last Wednesday I have deposited EGP 500 via InstaPay to Vodafone cash wallet. However, I got a message on the app that my deposit was rejected.

The amount neither reflected in my 1xbet account nor refunded to my bank account.

I have sent a complaint email but nobody replied.

My account ID is [protected]

My user name is zizoo21

This is not the first incident with money deposit with 1xbet.

Desired outcome: Refund the amount to my bank account.

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Update by zizoo21
Feb 04, 2023 8:01 am EST

More than 4 weeks and my money was gone without any reply from your side.

Update by zizoo21
Jan 14, 2023 4:14 pm EST

3 weeks with no solution till date. Will never use 1xbet again for sure

Update by zizoo21
Jan 05, 2023 12:49 am EST

Thank you for the reply. However, I tried already contacting you via processing-ar@1xbet-team.com since last Wednesday but without any action till date.

Actually, this is the second time I face this problem with 1xbet. So I believe you have serious problem in money transfer process which should be resolved ASAP.

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1xBet I made two bets I cannot view it on my history n also the payment I made it’s not in the history

I made a deposit on the 24-12-2022 and I placed two bets on the same day, 1 bet I lost and 1 bet it should be unsettled. Now when I want to view my bet it’s not there plus it’s not in the history I’m trying to view my bet history for tht day n also my transaction history n nothing is showing up. I want to see the bets I made so tht everything is fine n the unsettled bets also which should be settled by 30th December

I have my deposit screenshot Pliz provide my history of bet n transaction for tht deposit

Desired outcome: I think someone has played with my information Pliz look into in

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Adebayo Hafeez Olamilekan
Ras al-Khaimah, AE
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Dec 29, 2022 2:48 am EST
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I deposited 2000naira on my 1xbet account and didn't credit me and the money have been deducted from my bank account

1xBet
1xBet
CY
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Dec 29, 2022 4:51 am EST
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Replying to comment of Adebayo Hafeez Olamilekan

Dear Adebayo,

Thank you for your feedback. Could you please specify, have you contacted our Support Service? If not, please write to this e-mail address - info-en@1xbet-team. com and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question

All the best,

The 1xBet Support

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1xBet Cyber crime

I am writing this to in a deep-hearted pain contiguously looted by https://in.1xbet.com/ and email id [protected]@1xbet-team.com conducts online casino games https://live.fantasysportnetwork.com/frontend/evo/r2/#provider=evolution&ua_launch_id=17352195a26db698b534bed9&game=crazytime&table_id=CrazyTime0000001&app= evolution games website www.evolution.com They organise and controls each game of players who plays, As a result, they keep on looting Me from a year and multiplied my debts day by day to this much huge amount 3000000 lakhs and now also they cheats on each game I play. You All may aware Of the situation if someone can control the casinos' games what will happen It is running with fake live dealers without any fairness. how they are working is evolution creates gaming software using the algorithms and their client SoftGamings like mediators gives these services to parimatch after this evolution runs the games by the wish of casinos and the website 1xbet and the results of each game they can control by using their machinery and website are aware of the winning timings and results of each game they will reject the bets at the winning time will not allow depositing or server error after looting soo much and their some of the games shows are crazy time,dream catcher ,monopoly etc for your references many Indians and Keralites and from each state is are playing here Soo many would have [protected]@uicided also they are collecting and paying through illicit transactions in an improper channel by third party names without any rbi guidelines And regulations They don’t have any compliance to the government of India or Telangana state Or government approved authorities. They are doing a huge crime by conducting live casino games covertly of sports betting I assume that routing money outside India by collecting money through credit cards in foreign currencies and money laundering may be the main objective I think. Please immediately take action to ban the online casino services or strict regulation on them 1x bet and evolution games in India otherwise soo many will [protected]@uicide It is not a small amount of game they are doing. a poor person like me who lose this much means how many thousands of crores would have been looted and their payments of third-party deposits will not credit back to the bank or in the game and even the bank is not able to find it out .they are not at all receiving or paying on the name of 1x bet I have all the documents of credit card transactions and online bank transactions they will kill people by day to day. Please take action immediately strict action or monitor this website and how their workings 1x bet and evolution games evolution.com please block it otherwise they will destroy countless lives please for more details I can provide because I am a victim of their crime. And evolution games are banned in soo many countries also. there are so many websites is there other.

while searching on google reasons why parimatch is legal in India

Reasons why 1x bet is legal in India
However, most states choose to adhere to the Public Gambling Act of 1867. The Public Gambling Act considers gambling as a punishable offence, but only when done in a public house. This means that betting online on websites and apps is not considered illegal in India.

if a law doesn't there regulate them means it will continuously happen to so many people and no one will not react to it because of fear.

Respected all dignities if this mail is irrelevant means please pardon me and please ignore it as folly.

this email is sent to all nodal officers of each state and its secretary's office and rbi complaint centre

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1xBet My 1xbet account was blocked

I'm from Nigeria, my account was blocked with 350,000 naira in it, I have been able to withdraw in the past but this time around I was told I needed to send my documents to the security team, after submitting all the necessary documents, they then asked if I know some people which I responded by saying no, the next mail I get is a mail of my account being blocked and they are restricting from loggin in or withdrawing from the platform

Desired outcome: I want to be able to withdraw my winnings because I have broken none of their rules, I have been a diligent customer

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Update by Akinrinade Akinkummi (2019/8659)
Jan 07, 2023 7:58 am EST

I still haven't gotten a reply on this issue, my account id is [protected], I never opened another account because I need it was not acceptable by 1xbet, I won a sum of N500,000 and was able to withdraw N170,000 please can this be reinvestigated, my email is kikunmi2000@gmail.com, thank you

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1xBet 1xbet does not give 11 thousand dollars

I have been using 1xbet for 8 years and my mother was playing from different sites. I made my mother a member because the money withdrawal was fast at 1xbet. They blocked our account for 199 thousand TL (about 11 thousand dollars), so two people from the same family cannot use the site, I told them many times, they refused, I said, check both accounts, same bet, cross bet etc. There is no certainty, if I say it is empty, they blocked the account for 14 days, please help us, we did not cheat, there is not even the same bet in both accounts...

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Update by mehhmetkaracaa
Jan 09, 2023 10:19 am EST

The problem was not solved. 1xbet blocked the 11 dollar account unfairly, I will complain everywhere about this company...

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1xBet 1xbet blocked the account and does not give my deposited money!

They don't give the money I deposited as if they blocked the account. If you think I gave it, the number you see in the photo sent money to the payfix account 4 times to open the account and asked for it back. After I blocked the account, I didn't receive any money from you...

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