Replied
I have deposited INR 2300 on 2nd Feb and while creating request got error hence couldn't create request for the same.
I have contacted customer service via chat and email for resolution.
Got below response today as stated below:
Dear user,
You have not created any deposit request, please create the deposit request and contact us. The steps to create a deposit request:- Login to gaming account>Deposit>Select payment method(which you had chosen for payment)>Fill all details (reference number or transaction id from your payment confirmation screenshot, no need to make another payment)>Click on confirm. (It might be possible that our service provider details have changed on the website but it is not an issue).
On 3 Feb I tried creating request but got rejected by the operator for the same payment mode - BHIM PAY.
I have again contacted customer service via email stating below:
Deposit got rejected by the operator.
As I told you earlier that service provider details changed but still you told me to create request.
Now operator has rejected the request.
Kindly reply ASAP.
"TICKET ID" - #[protected] & #[protected]
MONEY GOT DEBITED FROM BANK YESTERDAY AND YET TO RECEIVE INTO 1XBET ACCOUNT.
NO RESPONSE FROM CUSTOMER CARE YET.
ALSO NO RESPONSE FROM FACEBOOK LINK OF 1XBET.
I HAVE SUBMITTED ALL THE PROOFS OF THE PAYMENT.
SHAILESH
Desired outcome: No response, No resolution till dateI have tried contacting all channels - Chat, Email, Facebook.
Thank you for your review. The issue is on the side of your payment system. To resolve your question as quickly as possible, please contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
The complaint has been investigated and resolved to the customer's satisfaction.
11 comments
I deposited 4800 INR 11/03/2022 at 9:34 am through upi fast but after 10hrs I haven't received the amount into my Gaming account. When I contacted them they told it can take upto 14days. My account balance has been debited but 1xbet saying its processesing. I have a doubt to being fraud. Can you suggest me what should do now?
My email address is Dmondal78300@gmail.com.
Did you got your money back ?
No I didn't get yet I contract customer service but
I have deposited 500rs yesterday but still not updated please let me know about it.
I have deposited INR 500 on 24nd may and while creating request got error hence couldn't create request for the same.
I have contacted customer service via chat and email for resolution.
Got below response today as stated below:
Dear user,
You have not created any deposit request, please create the deposit request and contact us. The steps to create a deposit request:- Login to gaming account>Deposit>Select payment method(which you had chosen for payment)>Fill all details (reference number or transaction id from your payment confirmation screenshot, no need to make another payment)>Click on confirm. (It might be possible that our service provider details have changed on the website but it is not an issue).
On 27 May I tried creating request but got rejected by the operator for the same payment mode - Paytm upi.
I have again contacted customer service via email stating below:
Deposit got rejected by the operator.
As I told you earlier that service provider details changed but still you told me to create request.
Now operator has rejected the request.
Kindly reply ASAP.
"TICKET ID" - #[protected]
Dear Team,
Kindly to inform that the Deposit amount Rs 4000 Not credited to my 1xbet account([protected]). and the payment was successfully showing and money debit in my Paytm Postpaid account. So please check and credit to my 1xbet account([protected])
Regards,
Sanjay Kumar
Im deposit 500/-rs but still not credited to my account see the problem
Deposited problem roket
Dear sir I send money to the agent but transaction deposite money rejected by operator
I deposit but rejected by operator I contract customer care for that problem but they still can't fix my problem
Same issue I m also facing but no any help form 1x bet team