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CB Gambling 1xBet Deposited inr 2300 not credited to 1xbet account
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1xBet review: Deposited inr 2300 not credited to 1xbet account 11

S
Author of the review
1:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
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I have deposited INR 2300 on 2nd Feb and while creating request got error hence couldn't create request for the same.

I have contacted customer service via chat and email for resolution.

Got below response today as stated below:

Dear user,

You have not created any deposit request, please create the deposit request and contact us. The steps to create a deposit request:- Login to gaming account>Deposit>Select payment method(which you had chosen for payment)>Fill all details (reference number or transaction id from your payment confirmation screenshot, no need to make another payment)>Click on confirm. (It might be possible that our service provider details have changed on the website but it is not an issue).

On 3 Feb I tried creating request but got rejected by the operator for the same payment mode - BHIM PAY.

I have again contacted customer service via email stating below:

Deposit got rejected by the operator.

As I told you earlier that service provider details changed but still you told me to create request.

Now operator has rejected the request.

Kindly reply ASAP.

"TICKET ID" - #[protected] & #[protected]

MONEY GOT DEBITED FROM BANK YESTERDAY AND YET TO RECEIVE INTO 1XBET ACCOUNT.

NO RESPONSE FROM CUSTOMER CARE YET.

ALSO NO RESPONSE FROM FACEBOOK LINK OF 1XBET.

I HAVE SUBMITTED ALL THE PROOFS OF THE PAYMENT.

SHAILESH

Desired outcome: No response, No resolution till dateI have tried contacting all channels - Chat, Email, Facebook.

Feb 08, 2022 5:05 am EST
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Dear Sam1478963,

Thank you for your review. The issue is on the side of your payment system. To resolve your question as quickly as possible, please contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send all details there. Specify the exact date, time, amount, the screenshot of your transaction and your client ID. We will check all the information and provide you with the answer there. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy

All the best,

The 1xBet Support
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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11 comments
Add a comment
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Dyaa Mal
Bongaon, IN
Mar 11, 2022 7:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I deposited 4800 INR 11/03/2022 at 9:34 am through upi fast but after 10hrs I haven't received the amount into my Gaming account. When I contacted them they told it can take upto 14days. My account balance has been debited but 1xbet saying its processesing. I have a doubt to being fraud. Can you suggest me what should do now?

My email address is Dmondal78300@gmail.com.

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Gowtham Arja
, US
May 04, 2022 8:42 pm EDT
Replying to comment of Dyaa Mal

Did you got your money back ?

N
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Nerzala
, US
Dec 03, 2022 12:59 pm EST

No I didn't get yet I contract customer service but

A
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ashok mishra
, US
Apr 05, 2022 1:45 pm EDT

I have deposited 500rs yesterday but still not updated please let me know about it.

A
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Appu maxi
, US
May 27, 2022 1:50 am EDT

I have deposited INR 500 on 24nd may and while creating request got error hence couldn't create request for the same.

I have contacted customer service via chat and email for resolution.

Got below response today as stated below:

Dear user,

You have not created any deposit request, please create the deposit request and contact us. The steps to create a deposit request:- Login to gaming account>Deposit>Select payment method(which you had chosen for payment)>Fill all details (reference number or transaction id from your payment confirmation screenshot, no need to make another payment)>Click on confirm. (It might be possible that our service provider details have changed on the website but it is not an issue).

On 27 May I tried creating request but got rejected by the operator for the same payment mode - Paytm upi.

I have again contacted customer service via email stating below:

Deposit got rejected by the operator.

As I told you earlier that service provider details changed but still you told me to create request.

Now operator has rejected the request.

Kindly reply ASAP.

View 0 more photos
S
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sanjay9722100@gmail.com
, US
Aug 01, 2022 1:36 am EDT

"TICKET ID" - #[protected]

Dear Team,

Kindly to inform that the Deposit amount Rs 4000 Not credited to my 1xbet account([protected]). and the payment was successfully showing and money debit in my Paytm Postpaid account. So please check and credit to my 1xbet account([protected])

Regards,

Sanjay Kumar

View 0 more photos
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rakesh pittala
, US
Oct 22, 2022 10:17 am EDT

Im deposit 500/-rs but still not credited to my account see the problem

T
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Titu Deb Nat
, US
Nov 29, 2022 9:57 am EST

Deposited problem roket

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Nerzala
, US
Dec 03, 2022 12:57 pm EST

Dear sir I send money to the agent but transaction deposite money rejected by operator

View 0 more photos
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Nerzala
, US
Dec 03, 2022 1:02 pm EST

I deposit but rejected by operator I contract customer care for that problem but they still can't fix my problem

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Raviraj123
, US
Sep 30, 2023 1:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same issue I m also facing but no any help form 1x bet team

  1. 1xBet Contacts

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