Replied
Deposit problem
Dear 1x owner,
Greetings from me!
I like to inform you that almost 5days to go i was deposited 7800tk till now this money not deposited my account. I am already mail with proper documents according to your low. Trust me they are not reply not a single mail. I want to know for a mail reply how many times do you need. Please help me what can i do now?
Player ID: [protected]
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposit rejected
I tried to make a deposit using automatic bank transfer with the amount of 150.000 IDR at 2022-12-07, 03:44:25
my account number is [protected] and it says deposit tejected but the money is already been deducted from my account, i tried contacting customer support but they're not respondjng
Desired outcome: Accept Deposit or Transfer back the money to my bank account
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Betting account
Could someone please respond to my complaint regarding my account: [protected]? Your site is suspicious and looks like a scam. They post the positive image of great odds here but never respond directly to queries. @1xBet_Turkiye; @1xBet Esports; @1xBet_Support; @ilya_1xBet, i contacted many times to costumer support they do not respond. Im taking my case to the Curacao regulator if no action is followed in the next 24hrs.
This complaint has been resolved automatically due to user's inactivity.
Thank for your review!
In order for us, to understand all the situation, please describe your question in more details. We'll surely check all the necessary information and get back to you with an answer
If you will have any questions in future - you can also contact the Support Service via email - info-en@1xbet-team.com. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Dear 1x bet Owner,
Greetings from me!
I like to inform you that almost 5 days to go i was request to deposit 7800/- BDT. but till now this money not deposited in my account. On the other hand i send email (transaction-bn@1xbet-team.com) this mail address according to 1x law. Trust me not a single mail they are not response till now. I want to know, how many times do you need to reply a mail? Please tell me.
At this time what can i do now do you tell me please?
Player ID: [protected]
Transaction ID: 71KRUXIO.
Regards,
Sultan Chowdory
Replied
Withdrawal not credited into my account but it was debited from my 1xbet account
On the 1st of December 2022 I did a withdrawal of 43000frs in four shifts of 5000frs 5000frs 30000frs and 3000frs respectively. The last transaction 3000frs was credited into my account and till date 40000frs is still pending I have not received it.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposit not come my account
1.Players id:[protected]
2.Transaction id Nagad:
71KQO837
3. Clint number:[protected]
4.Agent number:[protected]
5.Time:07.51pm
6.
Date:03/12/2022
7.Amount:20301
Cash Out by nagad
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Payment not added to my account
On nov 22, 2022 I have added NRs 1000 to my 1x bet account no : [protected], but it has not yet been added to my account .
I have emailed to "[protected]@1xbet-team.com" and they have replied once with support message [#[protected]]. but still my money has not been added to my account.
I have added through MORU with transaction ID [protected] on 11/22/2022, 16:18:13 with message c3dce16
kindly look into this matter.
Desired outcome: I want to recharge my account with the money I have deposited.
This complaint has been resolved automatically due to user's inactivity.
Thank you for your feedback. To understand all the situation, please describe your question in more details and provide your client ID, the exact date, time, amount of your transaction, the name of your payment system and the transaction ID. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Replied
Deposit problem
I was 3 Months ago deposit but not yet add money my account.I was mail
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Processing morocco 1xbet team
I transfered some money to my 1xbet account and i did not receive it, contacted the email of processing morocco 1xbet team the service was so bad and received the money after 1 week. Now im having the same issue i emailed them one day ago and still didnt even get an answer while i need that money to bet on the moroccan team
My email: [protected]@gmail.com
Desired outcome: I need the money i sent to be transfered to my 1xbet account, the service making me sick im never playing this game again
This complaint has been resolved automatically due to user's inactivity.
Thank you for your review!
Please note that the delay with your payment is on the side of your payment system
In order to resolve your situation, we kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1XBET-Maroc-102935695787110 and describe the situation, including providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your payment). We'll check all the information and provide you with the answer there
Also, please be attentive when filling out the payment form to avoid such situations in the future
All the best,
The 1xBet Support
Replied
Transaction problem
#Player id:[protected]
#Transaction ID:71K3YMXN
#Client no:[protected]
#Agent number:[protected]
#Time:12:00 PM
#Date:22 NOVEMBER 2022
#Amount:10000
#Nagad
Desired outcome: I have mailed to the authority mail= ([protected]@1xbet-team.com) a long ago. But no response from them. It's very disappointing. I am giving my details below.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposit is not received
I Have mad a Deposit and still it doesn't added to my account. I have made several request regarding this through the operator. But they are not taking any action about this.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Refund problem
Sir my account is banned for the reason of using identity card with two accounts, but I have an deposit problem on banned account ([protected]). This account is banned can you please refund my amount to my bank account.
Sir I have an deposit problem of 8000 rupees,
4000 on 27th june,11:19 am,
4000 on 27th june,11:49 am,
Gaming id-[protected].
Name - karri vamsi
Sir I paid [protected]+4000) rupees to your opeartor, but the amount is still not credited in my 1x account nor refunded to my bank account. I am contact my bank office, they told to me the money is successful from my side, but it still not reflected in my 1x account or my bank account, please send my money to my bank account or add money to my 1x account ([protected]).
I am waiting from last 4 months , Still i don't get my money back or credited in my 1x account [protected].How many days you want to solve my issue ,i provide all the documents as per your says
Thank you for your feedback!
In order to resolve your situation, we kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ with providing your client ID and the transaction details.
We will check all the information and get back to you with an answer
All the best,
1xBet Support
Replied
Withdraw hold 8 hours
I waitting 8hours.. My withdraw no in my account
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Complaint about the disregard of your support team
Dear Sir/Madam,
It has been over two months since I sent an email to [protected]@1xbet-team.com requesting to turn off Two Factor Authentication for my account. During this long period of time, I received only 4 replies from them. First, they requested my account ID number, photos of both sides of my NID, including a selfie of me holding my NID, and the last three deposit proofs. I provided them with all requested files. They then requested information about the agent from whom I had made my deposit, which I provided.
After receiving all these documents and making me wait for this long period of time, about two weeks ago, they again requested another document, which is the registration form of the sim card I used for my account. Although it was very difficult for me to access, I attained it from the customer care center and provided it to them. after receiving the form, they replied that there was no match between the information in the form and that in my NID. Yes, there is no match between them because the sim card I used for my account was registered with my cousin's NID. I have several sim cards, some of them are registered with my NID and the others are with the NIDs of my family members. They requested the registration form of the sim that was used for my account, so I provided it. They did not ask for the registration form of a sim card that was registered with my NID. I then replied my explanation to them. But my emails are not getting delivered to them now. Every time I send an email to them, I receive a 'delivery incomplete' message. It happened once before. as I kept trying to contact them, they replied after many days. they take at least 5 to 7 days to reply.
I have a big amount of money in my account and I desperately need it. Please understand my situation. You can imagine how disappointing it has been for me to keep requesting them for over 2 months to fix my issue, and have it still unfixed. I request you humbly, please disable 2FA and grant me access to my account.
Regards,
Sam Vai.
This complaint has been resolved automatically due to user's inactivity.
Thank you for your feedback. To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly with providing your client ID. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Replied
Unreceived deposit
Saturday 26 time 23.40, I deposited 100 ringgit at Touch n Go wallet.. but no money is added in my account.. I sent email them but no response..
Slow/bad customer service
Desired outcome: Please improve customer service
This complaint has been resolved automatically due to user's inactivity.
Thank you for your patience!
We've made the request to the Security Service regarding your situation and receive the information, that your deposit from 26/11/2022 (RM100) was successfully credited to your account on 26/11/2022. Please check this information and provide us with the feedback
All the best,
The 1xBet Support
Thank you for contacting us!
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
diposite problem has Has receive your money
Replied
Unreceived deposit
Dears,
Last Thuresday I have deposited 500 EGP via instapay which never appeared in my 1xbet account. I have contacted your customer service many times and replied that my case still under study.
I believe this is not a professional way to deal with your customers.
Please resolve my problem ASAP.
My User ID is [protected]
My user name is zizoo21
Desired outcome: Activate my Deposit for 500 EGP into my accout.
This complaint has been resolved automatically due to user's inactivity.
Thank you for your patience!
We've made the request to the Security Service regarding your situation and received the information, that your deposit from 24/11/2022 (500 EGP) was successfully credited to your account on 28/11/2022. Please check this information and provide us with the feedback
All the best,
The 1xBet Support
Thank you for contacting us!
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Replied
Deposit problem
Dear sir, for your kind information, I have not received my deposit amount of 2350 tk in my account since 20 days. Please help me sir to get my deposit amount.
1. Gaming id:[protected]
2. Transaction id:9k51n5k9gn
3. Bkash wallet no:[protected]
4. Agent no:[protected]
5. Date and time:05/11/22 12.59 pm
6. Amount :2350 tk
7. Screen shor
Desired outcome: i send mail to [protected]@1xbet-team more time but they not solved my problem
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
I have lost my bet due to technical issue in app
I have placed bet on app with under 4 but when I placing the bet the score was already 5 but in app it was showing under 4 due to technical error i lossed the bet
My bet slip number is : [protected]
My account id is : [protected]
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Problem in deposit and email service!!!
I was mail him for solve this but no reply. Why? Same thing another time? Every Time I have made a deposit that was happened.
Player ID: [protected]
Transaction ID: [protected]
Client No: [protected]
payment method: Rocket
Agent number: [protected]
Time: 11:09 PM (23:09:56)
Date: 22/11/2022
Amount: 8000 BDT
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Amount not credited into my account
I have made the payment to 1x ([protected]@upi) Stephen Raj. With Upi reference number [protected]. My amount still not credited into 1x account. I attached my payment details below.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposite problem
21/11/22 November,Tomorrow I deposited 300 Bangladeshi taka in agent chasout rocket number..but no money is added in my account..I sent email them but no response
My game id : [protected]
Transaction ID: [protected]
My rocket no: [protected]
Agent cashout no:[protected]
Amount :300bdt
Date and time: 21/11/22,3:46 pm
Screenshot proof of payment
This complaint has been resolved automatically due to user's inactivity.
Thank you for your feedback.
Could you please specify, have you contacted our Support Service via e-mail address - info-en@1xbet-team. com? If not, please write to this email and describe all the situation with providing your client ID number and the transaction details (the exact date, time, the amount of your transaction, payment system and screenshot of your deposit). You will surely receive the help you needed on your question
All the best,
The 1xBet Support
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
