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4.4 41 Reviews 1320 Complaints
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3:35 am EST
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1xBet Payment not added to my account

On nov 22, 2022 I have added NRs 1000 to my 1x bet account no : [protected], but it has not yet been added to my account .

I have emailed to "[protected]@1xbet-team.com" and they have replied once with support message [#[protected]]. but still my money has not been added to my account.

I have added through MORU with transaction ID [protected] on 11/22/2022, 16:18:13 with message c3dce16

kindly look into this matter.

Desired outcome: I want to recharge my account with the money I have deposited.

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2:59 am EST
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1xBet Deposit problem

I was 3 Months ago deposit but not yet add money my account.I was mail

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8:43 am EST
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1xBet Processing morocco 1xbet team

I transfered some money to my 1xbet account and i did not receive it, contacted the email of processing morocco 1xbet team the service was so bad and received the money after 1 week. Now im having the same issue i emailed them one day ago and still didnt even get an answer while i need that money to bet on the moroccan team

My email: [protected]@gmail.com

Desired outcome: I need the money i sent to be transfered to my 1xbet account, the service making me sick im never playing this game again

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6:40 am EST
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1xBet Transaction problem

#Player id:[protected]

#Transaction ID:71K3YMXN

#Client no:[protected]

#Agent number:[protected]

#Time:12:00 PM

#Date:22 NOVEMBER 2022

#Amount:10000

#Nagad

Desired outcome: I have mailed to the authority mail= ([protected]@1xbet-team.com) a long ago. But no response from them. It's very disappointing. I am giving my details below.

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3:40 am EST
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1xBet Deposit is not received

I Have mad a Deposit and still it doesn't added to my account. I have made several request regarding this through the operator. But they are not taking any action about this.

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10:28 am EST
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1xBet Refund problem

Sir my account is banned for the reason of using identity card with two accounts, but I have an deposit problem on banned account ([protected]). This account is banned can you please refund my amount to my bank account.

Sir I have an deposit problem of 8000 rupees,

4000 on 27th june,11:19 am,

4000 on 27th june,11:49 am,

Gaming id-[protected].

Name - karri vamsi

Sir I paid [protected]+4000) rupees to your opeartor, but the amount is still not credited in my 1x account nor refunded to my bank account. I am contact my bank office, they told to me the money is successful from my side, but it still not reflected in my 1x account or my bank account, please send my money to my bank account or add money to my 1x account ([protected]).

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Update by Karrivamsi
Dec 04, 2022 1:38 am EST

I am waiting from last 4 months , Still i don't get my money back or credited in my 1x account [protected].How many days you want to solve my issue ,i provide all the documents as per your says

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11:10 pm EST
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1xBet Withdraw hold 8 hours

I waitting 8hours.. My withdraw no in my account

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8:53 am EST
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1xBet Complaint about the disregard of your support team

Dear Sir/Madam,

It has been over two months since I sent an email to [protected]@1xbet-team.com requesting to turn off Two Factor Authentication for my account. During this long period of time, I received only 4 replies from them. First, they requested my account ID number, photos of both sides of my NID, including a selfie of me holding my NID, and the last three deposit proofs. I provided them with all requested files. They then requested information about the agent from whom I had made my deposit, which I provided.

After receiving all these documents and making me wait for this long period of time, about two weeks ago, they again requested another document, which is the registration form of the sim card I used for my account. Although it was very difficult for me to access, I attained it from the customer care center and provided it to them. after receiving the form, they replied that there was no match between the information in the form and that in my NID. Yes, there is no match between them because the sim card I used for my account was registered with my cousin's NID. I have several sim cards, some of them are registered with my NID and the others are with the NIDs of my family members. They requested the registration form of the sim that was used for my account, so I provided it. They did not ask for the registration form of a sim card that was registered with my NID. I then replied my explanation to them. But my emails are not getting delivered to them now. Every time I send an email to them, I receive a 'delivery incomplete' message. It happened once before. as I kept trying to contact them, they replied after many days. they take at least 5 to 7 days to reply.

I have a big amount of money in my account and I desperately need it. Please understand my situation. You can imagine how disappointing it has been for me to keep requesting them for over 2 months to fix my issue, and have it still unfixed. I request you humbly, please disable 2FA and grant me access to my account.

Regards,

Sam Vai.

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10:08 pm EST
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1xBet Unreceived deposit

Saturday 26 time 23.40, I deposited 100 ringgit at Touch n Go wallet.. but no money is added in my account.. I sent email them but no response..

Slow/bad customer service

Desired outcome: Please improve customer service

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Md Rony
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Dec 10, 2022 7:34 pm EST

diposite problem has Has receive your money

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2:13 pm EST
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1xBet Unreceived deposit

Dears,

Last Thuresday I have deposited 500 EGP via instapay which never appeared in my 1xbet account. I have contacted your customer service many times and replied that my case still under study.

I believe this is not a professional way to deal with your customers.

Please resolve my problem ASAP.

My User ID is [protected]

My user name is zizoo21

Desired outcome: Activate my Deposit for 500 EGP into my accout.

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5:17 am EST
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1xBet Deposit problem

Dear sir, for your kind information, I have not received my deposit amount of 2350 tk in my account since 20 days. Please help me sir to get my deposit amount.

1. Gaming id:[protected]

2. Transaction id:9k51n5k9gn

3. Bkash wallet no:[protected]

4. Agent no:[protected]

5. Date and time:05/11/22 12.59 pm

6. Amount :2350 tk

7. Screen shor

Desired outcome: i send mail to [protected]@1xbet-team more time but they not solved my problem

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2:52 pm EST
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1xBet I have lost my bet due to technical issue in app

I have placed bet on app with under 4 but when I placing the bet the score was already 5 but in app it was showing under 4 due to technical error i lossed the bet

My bet slip number is : [protected]

My account id is : [protected]

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2:54 am EST
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1xBet Problem in deposit and email service!!!

I was mail him for solve this but no reply. Why? Same thing another time? Every Time I have made a deposit that was happened.

Player ID: [protected]

Transaction ID: [protected]

Client No: [protected]

payment method: Rocket

Agent number: [protected]

Time: 11:09 PM (23:09:56)

Date: 22/11/2022

Amount: 8000 BDT

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12:56 pm EST
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1xBet Amount not credited into my account

I have made the payment to 1x ([protected]@upi) Stephen Raj. With Upi reference number [protected]. My amount still not credited into 1x account. I attached my payment details below.

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2:39 am EST
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1xBet Deposite problem

21/11/22 November,Tomorrow I deposited 300 Bangladeshi taka in agent chasout rocket number..but no money is added in my account..I sent email them but no response

My game id : [protected]

Transaction ID: [protected]

My rocket no: [protected]

Agent cashout no:[protected]

Amount :300bdt

Date and time: 21/11/22,3:46 pm

Screenshot proof of payment

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1xBet My deposit is rejected

Deposit transaction in the amount of 50000.00 IDR via epayment BNI Transfer Bank rejected by operator but i've transferred it 50000.00 IDR

ID: [protected]

20.11.2022

10.10 PM

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9:52 am EST
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1xBet Money deposit

I deposited 5000 pkr at 1xbet given bank acount named as Umair abbasi, after depositing money i fill up request form , i write every detail as transaction id etc , when i confirm the option its diplayed transaction not valid after this , i tried to create again request then the bank transfer option at 1xbet was vanished , i contacted many times to costumer support they d'not resolve my issue and still their is no bank transfer issue , it seemed to be fraud or a scam app 1xbet,

Desired outcome: Kindly deposit my money in my 1xbet acount or return the money please, it took many days my problem not resolved , my 1xbet is registered at my phone no. [protected], transaction id slip is attaching

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1xBet 1xbet showed the winning coupon as lost

ID: [protected]

coupon number: [protected]

I bought a shot on target, the bet came, it is confirmed that it came in all official sources, I send them the summary of the shots, I write until the seconds of the shots, they do not accept, it is clear from yesterday that I have been dealing with this for years, I have been betting on their site for years, I know what the right shot is, they officially confiscated my money, this was the last bet, definitely do not mess with this site...

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1xBet Deposit problem.

I have deposited 985 taka bdt on 17/11/2022 by nagad but its been two days still I didnt get my money on my wallet. Please check this issue and do the needful. Its an humble request.

Player id : [protected]

Transaction id : 71juoh30

Client no : [protected]

Agent number : [protected]

Time : 9.46 am

Date : 17/11/2022

Amount : 985

In the circumstances stated above, I pray and hope that your honor would be kind enough to solve my problem.

Desired outcome: plz add money on my wallet

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1xBet Withdrwal problems

I had withdrawn money 8000inr(13/11/22)from 1xbet but not received my bank account still now,When I contacted 1x bet,They replied that I have given the wrong account number So they paid to another account number,It is a bank account that I have been using for five years and the same account number has been given there,Withdrawal that can be raised in the last five years to the bank account,Then how to send Connect Cash to an account that is not in my name,So help me get my cash back

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Update by Rykasandeep
Nov 18, 2022 11:32 am EST

1x providing deposits through via phonepay am deposited 2 times but not added my gaming account but my phonepay account debited money what is this who take responsibility

My deposit 2000 and 1000

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Frequently asked questions (FAQ) about 1xBet customer service
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Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

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Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

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The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

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1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

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1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

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How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

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