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Hi! I have account in 1xbet, as a result of the winnings the amount on the account was … thousand rubles. In February, my account was blocked without explanation, the account is still blocked, I fulfill all the requirements of the security service of 1xbet, for all the proceedings in my account, I was provided with the following documents:
1. Photo of the passport's home page and photo of the residence registration page.
2. Screenshots from the personal account of the account in 1xbet.
3. Screenshots from the personal account Qiwi wallet.
4. Screenshots from the Internet bank.
5. A photo of me on the background of newspaper with the security service, where I hold a passport.
6. A new photo of me on the background of newspaper with the security service, where I hold a passport.
7. Photo of the agreement on the SIM card.
8. Several forms of bookmakers filled in on the site.
9. 2 completed questionnaires and sent by ground mail.
10. Notarially certified passport sent by land mail.
11. 3 Skype conferences, where I answered all the questions.
12. Photo utility bill.
13. Certificate of mental sanity at a notary public.
14. Notarially certificate of mental sanity at a notary public sent by land mail.
In the rules of 1xbet there is point 2.31 in which it is clearly stated that the terms of the proceedings on the account can’t exceed two months, in my case it was almost six months, that is, 1xbet themselves broke their rule.
I did not receive from 1xbet any answer about completion of the investigation, about full list of documents they ignore me and one answer comes to all my letters:
"Your account is under investigation, you need to follow the instructions listed on the site."
The licensee Curaçao eGaming (https://validator.curacao-egaming.com/6814b289-d3bc-4aca-a946-d10074b037d1) also ignores me, although they write on their site that they are responsible and even accept complaints from the players.
Best regards,
Dmitriy
The complaint has been investigated and resolved to the customer's satisfaction.
1xbet Security Department noticed me a security problem. After sent all the files they required, the latest message they sent me was "You should provide us with a screenshot from the app of mobile operator, where we can see phone number 65xxxxxxx and owner's personal data (name and surname).
Please pay attention to the requirements of the Security Department, otherwise further actions are impossible."
I sent my mobile SIM Card details. Then they didn't answer and ignored my message. What is wrong with? What they want? Are they scamers?
1xbet is totally scam. they closed my account with a lame excuse that i was violating their rules after successfully sending all the documents they needed. They torture us to send lame documents thats not even related to verified. Still i sent it all but they closed my account and looted my balance. there are so many other betting website like bet365, bwin.betway which are reliable but these scammers. They are even banned in different countries in the world and they have the worst review whereever you go to read. i have spread this news to my best knowledge and everyone has already uninstalled this scamming site
Hello sir
I have a bad experience from 1xBet from last 1week
Because my withdrawal amount was not credited to my bank account but they saying amount was credited to your bank account...I have everything with proofs now they not responding I tried to speak to customer care they ignoring the calls and they put the call on hold ...
Dear Manoj Yadav65!
Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Specify the exact date, time, amount of your transaction and your client ID. We will check all the information. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Hello my name is RIBAL YVAN and I am the holder of the game account [protected]
For several days now I have been unable to withdraw my duly wagered winnings on February 24, 2021 respectively
* (8000PHP Accumulator N [protected] at 5:24 pm (Philippine time) for a gain of 27588PHP)
* (10000PHP Accumulator N [protected] at 20:43 (Philippine time) for a gain of 65566.08PHP).
It turns out that since then all my withdrawal attempts are initially approved and then transferred to my game account 24 hours after the date of the withdrawal request this I specify since February 24. I would also like to mention that such a situation occurred a few days rather for less important gains than those mentioned above.
After numerous repair attempts with your technical team info-en@1xbet-team.com and your customer service on the one hand, and on the other hand after even having requested callbacks from your agents, the situation has still not been resolved
I am therefore working with you to ensure that this situation is resolved as quickly as possible in order to avoid having recourse to legal actions against your company which so far I believe to be correct
Dear Enzo Ribal!
Thank you for contacting us. To check all the information we need more details. Please sent the exact date, time, amount of your transaction and payment system that you used to our e-mail address - public.relations(at)1xpartner.com. Also, specify your client ID. As soon as we receive an information, we will reply you immediately
Best regards,
The 1xBet Support
Everyone has different experiences, for instance, I had problems with free bets twice. They helped me immediately and solved the issue. In addition, I like 1xbet because they have a lot of options for betting. I am always getting bored just betting on the three typical sports all the time and was about to quit but with all the different sports on this site, I always have something to bet on.
I had such a problem! after which I found a simple withdrawal of money by placing bets through the vpn countries of Cameroon Africa and only through the .apk 1xBet application https://sportpari.cm/guides/1xbet/
1xbet made changes to the Terms and Conditions behind my back, just so they can steal my money!
My father and I had our own accounts, and that was ok by the 1xBet's General Terms as my father and I don't live in the same household, we even don't live in the same city.
Before they made changes behind my back, the Clause 31 of their General Terms said: "Each registered customer may have only one account. Regarding registration on the website this rule applies to one household, one address, one email address, one credit/debit card or one IP-address. The bookmaker administration reserves the right to request certain personal details from the customer (passport details, registered place of residence) as well as a video-conference. The user gets the results withing 5 working days after video call ends."
After they decided to steal my money and I started asking questions, they replaced the word "household" by the word "family". Well, it's 1Xbet we are talking about, so of course, they did that without any notification.
So the same Clause now says: "Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website. The bookmaker administration reserves the right to request certain personal details from the customer (passport details, registered place of residence) as well as a video-conference. The user gets the results within 5 working days after video call ends."
As you can see, many changes were maid to that Clause, without a SINGLE NOTIFICATION.
By changing the General Terms behind customer's back, they broke the Clause 23. of their own General Terms.
Clause 23. of the General Terms: "Should these Rules be amended, customers shall be notified accordingly. Bets accepted after the specified date shall be subject to the amended Rules. Earlier bets shall remain unchanged."
After they made this change, they just said that by saying that the person in question is my father, I confirmed that I broke this rule. I repeat, the previous version of the Clause 31 of the General Terms said that the registration is limited to one household, which was not my case, so they simply adjusted their General Terms to make me guilty and steal my 1450€.
This is how they explation their dirty move:
"Dear Sir,
Please be informed that the essence of the rule is unchanged and has not changed. Only a translation adjustment was made.
Best regards,
Tikhonov Aleksandr, Security Service Chief Officer "
They robbed me using one of their illegal tricks.
I advise everyone to periodically read the key Clauses of their General Terms, even if your don't have any problems with 1Xbet at the moment, as they are changing them depending on the cases where they can steal their customer's money. I never got any information that this change was made.
Good luck to everyone with them! Take your money while you still can.
Hello Dimitry,
I'm another scammed player by 1xbet, i need your help.
1xbet is trying to make people believe that they unlocked your account and paid your winnings.
Can you please send me an email to confirm they never did . My email : kenipar67@gmail.com
They are talking about your case here : http://www.gpwa.org/forum/another-scam-1xbet-240093/p3.html#post865034
Thank you very much
Hi Dimitry,
I'm sorry to hear that you've had a negative experience with our company. Would you mind sending me your gambling ID to eli@1xbetpartners.com so I can at least provide an update to your situation?