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4.4 38 Reviews 1314 Complaints
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1xBet Complaints 1314

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1xBet 1X Bet not allowing to Withdraw Winning Money.

I have deposited my amount through payment cards, Neteller and UPI and all transactions were successful even amount was deposited in my 1X Bet amount. After huge losses i recovered 20% of my money which I want to withdraw and 1X Bet team is not allowing to Withdraw my winning Money. Hope I would get some justice through your site against this Fraudsters 1X Bet. I have been using 1XBet from past 1 year always my withdrawal was through Neteller and now they are not allowing me withdrawal even a single penny. Called 1X Bet support team several times have dropped multiple mails to 1X Bet team but they always keep saying to withdraw from Neteller.
When I click performing withdrawal through Neteller am getting error message as per attachment and am unable to withdraw to Neteller.
Am keep on trying to withdraw to Neteller but it keeps giving below mentioned error why is that?
"Withdrawals can only be made using the same payment details as those that were used to deposit funds into your account. If you use various payment methods to make deposits, the withdrawals you make should be proportionate to the amount deposited via each payment method"

I deposited money through UPI mode and now even i cannot withdraw because I am am getting error while withdrawing to use Neteller as withdraw mode. I have used multiple modes for deposits now but during withdrawal they it gives attached error message and ask me to withdraw through Neteller app only but in reality they have blocked withdrawal through Neteller.

What shall I do in this case ? Is there no justice for us? So much money they have looted from us but they are not even giving back our winning money, please provide justice to this. Also whomever is reading this please don't us 1XBet as they never allow you to withdraw money from there site. Attached is the screenshot that proves there history of looting request all to file a strong complaint against 1XBet and have them Banned in all countries. #BOYCOTT 1XBET.

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1xBet A winning bet return and a withdrawal twice

Last night I placed a Rs3000 bet on Basketball
3rd Quarter Points Under50.5 and the score was 28-17 I won the bet but they didn't put the money in my account my that bet slip was seen GREEN won in the Betting History page after 2hrs they just put my Rs3000 stake money back in my account and saying the bet is cancel refund Because it was placed Rs3009 stake Rs8.18 was advancebet init thats why they refund after that I spoke to the Customer Support live chat they said the winning return amount will be added to your account in some time but it never added to my account I asked them 100 times but they're repeating same thing the money will be added to your account shortly after couple of hours again I asked to The Customer Support live chat but then they didn't reply and till now they're not replying.
One more thing Last Week I make a Withdrawal of PKR2500 from Bank Transfer to Jazzcash but I just received PKR500 I spoke to the Customer Support about it he said that your complaint is fwd to the Banking Team next day I again ask the Customer Support he suggest me to write an email and Screenshots to [protected]@1xbet-team.com so I ďid and no reply from them than 3rd day I sent them another email with the fully details but no reply from them they rob my Rs2000 withdrawal and a winning bet return of Rs2335 Total they owed my PKR4335

Desired outcome: Winning Bet return 2335 and Withdrawal of 2000

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1xBet Deposit problem cause loss as i cant place my bet in time

A new way of cheating people from 1xbet :
It is friday so they have a offer which called 'friday offer'. If anyone make a deposit today on his 1xbet account he wi receive 100% deposit bonus on his deposit. In that way i have deposited 1000 money to my account today on 09.05 pm local time. But after Passing more then 3 hours they did not deposited money to my account. And it is now 12.11 am that means it is not friday today. Now the proccess to get my money to my account is to email them or to make a live chat with them and then they will make this deposit to my account within 72 hours or more which they want time from general customers of them. But the main point is that they will not give you the deposit bonus which you should get on your friday deposit bonus. Now have you got the point of cheating? If got then raise your voice Against this cheating site 1xbet. They are doing this kind of cheat with all of their customers around the world every time. If we raise our voice Against them then we can stop this cheating site must. Its our time to raise our voice Against all of the cheat or Fraud. If we dont then everyday many people will suffer by this fraud & cheating sites. Raise your voice now.
#ban_1xbet_fraud
My account id number : [protected]

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1xBet Money not returned

My account is 3 1 0 8 1 7 5 8 7.
It has 39$ in it part of the money I deposited awhile back around mid last year. I have been blocked from withdrawing the money under unclear circumstances.
This is my first time on this site and am about to regret it. I don't understand why they chose to deny me withdrawal, I just hope they'll consider my plea and allow me to withdraw

Desired outcome: Withdrawal to be allowed

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Update by Mercychebet
Jan 15, 2022 11:27 am EST

How Am I Going To Do That? They Have Chosen Not To Respond To My Emails So Am Stranded

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9:52 pm EST
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1xBet My 1xbet account was blocked today with $ 600

I requested a withdrawal, but was asked to contact the 1xbet security department. I immediately contacted said department. Then, this 1xbet security department asked me to send photos of both sides of my national identity card, which was done, then they asked me lots of questions, I answered correctly. they confirmed to me that my request will be processed. So I waited. After a few minutes, I received the email telling me that my account will be blocked. Suddenly, I try to connect to my 1xbetaccount, no more access. 1xbet is really a scam business. Despite sending the national identity card to the 1xbetsecurity department, my account has always been blocked. I am still waiting for my game account to be unlocked because this account has + $ 600.

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1xBet Deposited not credited to my wallet

I deposited amount to 3200 on the date on 20-12-2021 at 9:52 p. M but still now not credited to my wallet customer support telling it was hold by bank receiver is not received money have to wait 14 days.. I did it from you fast method it was showing successfull transfered, I went bank too they told me receiver received money it was not in hold in bank, you need to ask them.. I waited like 14 days now they were asking time to wait more days, can you plz get back my money I know complaintboard will work fast & customer support will help soon asap.. Gaming id is [protected]

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wobin94642
New York, US
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Jan 16, 2022 10:45 am EST

my buddy's mother-in-law gets $80 an hour on the internet. she has been without work for 12 months but last month her earnings was $16778 just working at home for a few hours per week.. http://now37.com/

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1xBet Unethical behaviour of mongolian official agent

First of all! This is happening a lot to me!
We Mongolians cannot deposit money by ourselves since all local banks kinda banned 1xbet andwe must use agents all the time to deposit. Your official agent UKA ch is very lazy and irresponsible person. Always lie about bank transition is slow when we already received receipt from the bank and always miss all matches which will win eventually. And he/she never apologies or take responsibilities for being so damn liar!

1) As you can see from attached photo i've submitted deposit request on 1xbet first.
2) Then transferred money to UKA.ch's bank account and received my receipt from the bank via verified email.
3) Then i've been waiting for it be credited but it didn't happen and missed to bet my all soccer matches and they all won eventually.
4) Send many messages through facebook chat but he/she won't take action and lies about "bank transaction is slow, can't do much now, you have to wait about 3 more hours".
5) I've transferred little money to another account to test if Bank is really the problem but money went without any problem.
6) Then i called my local bank online service to check if my transaction is completed or not!? and they answered "YES" Money has been transferred without any delay or problem when you send money.
7) After i said that i'm checked everything and it's all fine but UKA.ch completely ignored my whole request, complaint and messages till now.
8) This happens alot to me and who will take responsibility on this [censored] matter? Tell me?
9) In the end i've send my problem through online consultant on 1xbet chat but someone called LIAM connected and disappeared all along without fixing my problem.
10) My deposit finally credited to 1xbet after 4 hours but all of my planned matches are OVER! Thanks to you all!

Hope to see some action from 1xBet management team as soon as possible
Best regards! USER:

Desired outcome: I want you to give punishment or warning or something like that for god sake! And so many people are becoming victims of UKA.Ch's behavior! And how can 1xbet cover my missed bets which all won?

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Update by Eli Vincent
Jan 02, 2022 5:47 pm EST

And your official agent has BLOCKED me in the end without even apologizing his/her action!

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1xBet Unseated deposit

I made two deposits to the same customer through cih bank, none of which I have even accessed partager to download for a conversion that your client withheld, please resolve this problem as soon as I will send you a screenshot from my bank transfer archive to check it out.
Account number CIH Bank : [protected]
Username: LAMRAOUI MOHAMED
1xbet: [protected]

Desired outcome: [protected]@gmail.com

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1xBet My withdrawal still pending not reflected in my bank account

Sir my name rakesh T
My phone number [protected]
My mail id [protected]@gmail.com
Sir i have done a withdrawal of 10000 is been 48 hours and i haven't got my money back please check through it sir im in hospital in dying situation please help me sir

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1xBet Deposit doesn’t credited on my account

I made 2 deposit Using the same deposit method which is Cryptocurrency XRP

First was Dec 26, 2021 amounting of 62 XRP
after requesting for a call back, emailed their support for several days i got no response from them

Until i made my 2nd deposit using the same method
92 XRP
Same thing happened
All they told me was just to wait and be patient
Have they ever think that 6 days waiting is already patient
I hope you can help me with my case here
My betting account is [protected]
Thanks

Desired outcome: Either they make a refund asap or credit it to my account

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1xBet Deposit issue on 1xbet

Iam transfer amount of 5000 rupees though the phonepe app. But not credited into my 1xbet app wallet. Iam already messaged to 1xbet gmail team but no return update on this issue. Finally my request is refund my money or add the money into my 1xbet app wallet.
Date of tranfer: 25/12/2021.
Please solve my issue as well as possible. If any other details you want text to me

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1xBet Regarding unresolved issue from 2 months

Hi,

I just want to give review one more time for my previous unresolved deposit issue of an amount of Rs. 149000 in total for which I had almost tried everything to connect with 1xbet support team (emails, facebook, chat, call) but no response and action has been taken yet. It's been 2 months now and everytime they come with same response that it will be resolved in within 2 weeks and the loop continuous. I had already submitted all the proofs to them including transaction screenshots, account statements and all but it seems they don't have any intention to resolve and return the amount. While checking on the complaint board I got to know that it happens with so many customers and 1xBet scammed everyone by not responding and take any actions towards this issue. I just advise everyone in the forum just switch it to other reputed bookmakers else your hard earned money will be duped by this fraud and cheater 1xBet. The customer service is worst like hell.

Kindly let me know if anyone needs some more details, I do have all the proofs.

Regards,
Tuhin Sengupta

Desired outcome: Rs.149000

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Update by inform2tuhin
Jun 25, 2023 4:50 am EDT

The issue has not been resolved yet and I still do have all the evidences. Their customer care harassing like anything without resolving this issue.

Please mark it as unresolved and I will produce all the proofs if needed for this issue

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1xBet Cheat on game online , withdraw block , scam

I have been using these scammer site and they keep make me lose all the time I play their online game one day I lose 24 time on a game before I was winning and when I withdraw they lock my money by saying a article said but when i do a deposit there no article everyone talks about their scam they scammer manipulate their online game make you lose when their see someone win they will be curse of they don't stop it to manipulate and lock money of people

Desired outcome: Compensate me $3000 dollars

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1xBet Yes

Do not creadit 1500tk privious day

Desired outcome: Yes

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1xBet Ahmad abukar123

Awees iidle

Desired outcome: Xamar

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1xBet Blocked my account.

My gaming account id :[protected].
I am using this account more than 5months. past 5 months I losed huge amounts that time they never blocked my account. now I am winning some small amount and gave widthraw request they blocked my gaming account immediately although I am playing genuinely. Today I gave widthraw request they declined my widthraw request and mentioned share documents to security department, as they requested I shared the details accordingly. Then, this 1xbet security department asked me to send photos of both sides of my national identity card, which was done, then they asked me lots of questions, I answered correctly. they confirmed to me that my request will be processed. So I waited. After a few minutes, I received the email telling me that my account will be blocked. Suddenly, I try to connect to my 1xbet account, no more access. 1xbet is really a scam business. Despite sending the national identity card to the 1xbet security department, my account has always been blocked. I am still waiting for my game account to be unlocked because this account has + 8308rs.

Please kindly help me. it's my hard work and spended more time in this. please Look into this matter and solve it soon.

This money is more important to me I hope your team will support me

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Update by Raja tamilan
Feb 07, 2022 2:55 am EST

My problem still not solved

Update by Raja tamilan
Jan 28, 2022 11:16 am EST

My problem not solved .not replied anything.my hope on complaint board is gone

Update by Raja tamilan
Jan 25, 2022 12:42 pm EST

Dear team no support from complainantboard.my problem not solved.

Update by Raja tamilan
Jan 12, 2022 10:11 am EST

No response.. problem not solved .my money 8308rs gone .1xbet really scam site.

Update by Raja tamilan
Jan 04, 2022 8:45 am EST

Dear team still my problem not solved.

Update by Raja tamilan
Jan 03, 2022 3:50 am EST

What amount are you talking about? I have not received anything so far while before the blocking of my account, I was at 8308.05rs present on the said account. 1xbet please reimburse my 8308.05rs. You have no right to block an account without refunding the money in the account before it was blocked. 1XBET, This is a real scam. REFUND MY 8308.05rs TO THE FOLLOWING PHONEPE MOBILE NUMBER:[protected]

Update by Raja tamilan
Dec 29, 2021 12:26 am EST

Dear complaintsboard team still my problem not solved .. pls help me

Update by Raja tamilan
Dec 28, 2021 4:06 am EST

My gaming id: [protected]

Update by Raja tamilan
Dec 28, 2021 4:03 am EST

No solution provided by your team .. please Look into this matter and solve the problem.

Update by Raja tamilan
Dec 26, 2021 11:33 pm EST

Still no response from 1xbet .kindly help

Update by Raja tamilan
Dec 24, 2021 12:56 am EST

I played genuinely please kindly help me to unblock my gaming account [protected].

Update by Raja tamilan
Dec 24, 2021 12:53 am EST

My gaming Id : [protected]

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dilip332
US
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Aug 07, 2024 11:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My Account is blocked, i had 19k in my account, This is cheap, not sure how is 1x surviving with so many scams

Account id: [protected]

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Odira254
Nairobi, KE
Send a message
Nov 08, 2023 6:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Account blocked for 4 weeks yet it has money any hacker inbox [protected]

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mohamedhussien
US
Send a message
Apr 30, 2023 3:53 pm EDT
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لي ايداع بقيمه 24469 جنيها وتحدثت مع القسم المختص ولي اكثر من شهر ولم يصل الايداع ، هذا مأزق احتيالي ، كل يوم يخبروني انهم يعملون علي المشكله ولكن لا جدوي

البريد الالكتروني المرتبط بالحساب هو

mohamedhussien3894631@gmail.com

رقم حسابي هو

[protected]

والوسيله التي قمت بالايداع من خلالها فودافون كاش

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ඊශාන් මනුසංක
US
Send a message
Dec 21, 2022 4:26 am EST

account is blocked.

At that time there was an amount of LKR 183000 in my account.i imformed the department about this but i could not get the account.they mention that i have several accounts but i have only one account.

I have been scammed so please help me

to get my money .

My id [protected]

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Girdhar patel
US
Send a message
Jul 02, 2022 5:15 am EDT

Sir mera id num..[protected] temporary block iya gaya hai

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albe glasaria
US
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May 28, 2022 2:39 pm EDT

Am another victem of this compny (clone site of 1xbet ..they are the same if they have the same template ) they block account without refunding the money .. this is clearly a scam even if u violate the rule u cant take the money

they let me play and withdraw money for like a mounth but when i win more than 2000$ they asked for verfication .. than find out my brother has an account like how will i know if he had one, they send an email (this is the last one in the thread of contacting their security department ) telling me that I violeted the rules and that account is blocked with a sentence in the end "all request in the topic of blocking your account will be ignored" hahaha so what basically saying :" we are taking your 2000$ and what u gonna do about it huh? ..nothing! haha"

Z
Z
Zain Malik
US
Send a message
May 03, 2022 6:38 am EDT

My Gaming id [protected] blocked by 1xbet security team after providing all the information they needed. I had big amount of 123000 R. S Which i taken from banks as loan.i am in deep tension and waiting for unblock. Anyone help plz. Zain.malik1992@gmail.com

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Sima Choudhary
US
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Mar 27, 2022 2:40 pm EDT

Id bolcked id [protected] Rahul amount rs 41000 my unlock id [protected] info.rahul199@gmail.com

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Manoj Kokkula
US
Send a message
Apr 15, 2022 4:54 pm EDT
Replying to comment of Sima Choudhary

Did you receive your funds ?

S
S
Sima Choudhary
US
Send a message
Mar 27, 2022 2:38 pm EDT

My account bolcked id [protected] Rahul choudhary amount rs 41000 1xbet

M
M
Manoj Kokkula
US
Send a message
Apr 15, 2022 4:54 pm EDT
Replying to comment of Sima Choudhary

Did you receive your funds?

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1xBet Funding

So earlier today I credited my 1x bet account with a sum of 2k
I played a game with 1k
I logged out and logged in again and I couldn't see the game I had played and I didn't see my 1k balance
It wasn't in my history
But I was debited and the debit info contained 1x bet as destination and yet there was no money in my account. And no games played. I have the screenshot of the debit on my message app and my email address

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Mehadi Hasan Eklavya
US
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Mar 20, 2022 8:03 am EDT

I also have same problem, why this this happen?

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2:09 am EST
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1xBet Deposit not Credited

My Account no is [protected], I deposited 4700 Pkr money to my account via Bank transfer on 10 Dec of but Upon generating a deposit request it shows TID issue that TID is already in use, please contact support center. I try to contact them on chat support but no one resolve my issue, they are just telling me to wait everytime I text them and I even mailed them but no one responded, it's been 4days now.

Desired outcome: I just want my money transfer to my account or Refund

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Update by Muhammad Areeb
Dec 14, 2021 5:59 pm EST

I'm from Pakistan not from India

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1xBet "Payment not received"

1xBet - Withdrawal Problem
Hello 1xbet Team! I've withdrawn 1000 BDT through Bkash e wallet from my 1xbet account (User ID: [protected]), the requested amount hasn't been added to my wallet. I've mailed about it to the regional authority, but they rarely respond. I don't know how it can be so frustrating to withdraw an amount in 21st century. Please take necessary steps on this issues in (Bangladesh). I've attached some useful documents for proof.

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1xBet Withdrawal Problem

Hello 1xbet Team! I've withdrawn 1000 BDT through Bkash e wallet from my 1xbet account (User ID: [protected]), the requested amount hasn't been added to my wallet. I've mailed about it to the regional authority, but they rarely respond. I don't know how it can be so frustrating to withdraw an amount in 21st century. Please take necessary steps on this issues in (Bangladesh). I've attached some useful documents for proof.

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Frequently asked questions (FAQ) about 1xBet customer service
Expand Collapse all
Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

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Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

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The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

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1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review Deposit not received was posted on Jun 1, 2025. The latest complaint Withdrawal was resolved on May 18, 2025. 1xBet has an average consumer rating of 5 stars from 1352 reviews. 1xBet has resolved 1108 complaints.
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  1. 1xBet Contacts

  2. 1xBet phone numbers
    +44 1273 256987
    +44 1273 256987
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1xBet Category
1xBet is ranked 11 among 86 companies in the Gambling category

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