Playtika’s earns a 1.1-star rating from 1 reviews and 730 complaints, showing that the majority of gamers are dissatisfied with gaming experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Playtika - Completely rigged, flush central
I've been playing Poker Heat for six years. I managed to build my chip stack to $2 billion mostly from winning millions of free chips over the past month. I have lodt 1 billion playing ring of honor. Three cards the same suit call constantly on the flop. This never happens in real poker maybe one time out of 25 or 30 hands. Poker Heat has the site rig so...
Read full review of PlaytikaPlaytika - Change game after purchase
After purchasing on Slotomania I was offered slottobucks which could be used to buy coins and gems. I discovered that gems were far more valuable than coins and starting using slotobicks to buy gems. Gems can further your progress more quickly than coins. Shortly after purchasing and receiving slotobucks, I went to purchase gems with slotobucks boy to...
Read full review of PlaytikaPlaytika Complaints 730
Blocked from Ceasars Slots since AM of 6-18-25
I have been a loyal customer of Ceasars slots for years and yesterday and today I have been blocked for no reason (that I have received). I have a balance exceeding 1,6 or 7Million coins. If you are going to cancel my account, I expect a refund (debit to my credit card account ending on 3399. I, however prefer that you reinstate my account and compensate me...
Read full review of PlaytikaStolen credits
Over the last two weeks I have purchased 7,000 credits. I have been sitting and waiting for 22 in fire trunk. And over a week never seen it until yesterday. I was doing great getting bingos at least one every game until it showed up and then didn’t get even 5 daubs on that game. Not even just that the game has been kicking us out, lagging really bad, and...
Bingo blitz
I have spent a lot of money on this app. I noticed over time that the more money I spent, the harder it was to get items, prizes, rewards, and more. Multiple members have had the same complaints, technical issues mid game and losing credits and items and not reimbursed. Games advertised with rewards that are not received. Receiving same items over and over...
Is Playtika Legit?
Playtika earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Playtika. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Playtika has registered the domain name for playtika.com for more than one year, which may indicate stability and longevity.
Playtika.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Playtika.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Playtika.com you are considering visiting, which is associated with Playtika, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Playtika website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Playtika has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 730 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Playtika. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Bet changed in error.
time: between 5:00 and 5:15 EST, playing a game King of the North, free from House of Fun, bet was approx $6,600,000, I had several free games to load, laid my phone aside to finish loading the free games, it had already loaded about $400,000,000.000, and had several more games to play. When I picked it up about 5 mins later, the bet had been changed to...
Read full review of PlaytikaWithdrawal transaction not processed
I am writing to raise a serious concern regarding a suspicious and seemingly fraudulent transaction process I encountered while attempting to withdraw PHP 5,000 from my account. Here is a detailed account of the events: Initial Deposit Requirement: To proceed with the withdrawal of PHP 5,000, I was instructed to deposit a certain amount. I complied...
Read full review of PlaytikaSlotomania
Game has stolen coins from my balance for a total of 38 sextillion coins and will not replace or respond. I have print screens to show how they have cheated me in the last 5 days. I have contacted support agents 4 times a day between 12/22/2024-12/26/2024. This incident occurred on 12/22/2024 and it happened twice the second time was because they said it...
All my chips gone, 134 mill.
Poker Heat When I locked into my account the other day a 15.05 danish time all my chips was gone. My last two purchases was on Google Play 29 May 2024 time 08.44 on Visa xxxxx3671 for 45$ chips GPA.3317-8807-1330-86258 and 4 June luxurypass 19.06 35$ on same card GPA.3392-0997-4722-2543. I hope you might be able to help out here. Would really appriciate. TY Regards Laila.
Read full review of Playtika
Reply from ComplaintsBoard
Chips keep disappearing from account
This is getting old I'm sick and tired of this it happened 9/20 955am to 1000am over 50 million dissappear without losing emit took all day and yall finally fixed it happened again 9/21 115pm to 120pm it of course right on cue it happened again had 846 million without even playing a big pot all of sudden only had 810 million if you're not gonna do the right...
Read full review of PlaytikaMy account on Poker Heat.
Hi. Where are all my 134 mill chip? Regards Laila, Dk. Today is 20 of august, 2024, time in Dk 15.05. I can fill out a lot of words here, cause I have already decreibe what the problem is. I have tried to assess my account several time but nothing helps. And restartet my phone. Laila Rønning Pedersen, Nørregade 2B Ølgod 6870, Dk.. laila.r.[protected]@gmail.com.
Read full review of PlaytikaMultiple unrecognized charges with absolutely no acknowledgement of my complaints. It could be defined as robbery
I don't know where to start, I've been dealing with this for awhile. 9 charges, 2 google play gift cards that do not work. Over $600 that google has stole from my family and it's plain robbery. I have all receipts, cards, emails, screenshots. I'm filing a law suit and police report on Google. Nothing is being done to rectify the situation. I'm also filing...
Animals and coins
To whom it concerns, I hope you csn offer some assistance i've been complaining about this game to innplay for probably a year asking for the game to be blocked or at least payments to be blocked, i've had no help at all, I see you actually own the game, the purchases on the game our getting out of hand, due to my disabilities people dove have access to. My phone so. Its hard for me to do. Much so. Please block. The game asap, i've only just got out of hospital today to find mire transactions.. Please please 🙏 block. The game i'd also appreciate a few of the transactions go be refunded as a gesture of goodwill however the main thing is to block more
The game and transactions (and there's actually hundreds going back all the way)
Are linked to email/ google account [protected]@gmail.com
Claimed loss: Transactions as much as reasonable
Desired outcome: Block game/ transactions Refund of some transactions as gesture of good will
Confidential Information Hidden: This section contains confidential information visible to verified Playtika representatives only. If you are affiliated with Playtika, please claim your business to access these details.
Losing my points
I have been playing Slotomania for several years. I worked my way up to 172.5+ trillion points. Several hours after playing today, I went on line again to play and there was something different about what it looked like and when it displayed my points, I was now down to 1 million points ( I had not played to have lost points ). It was as if I was a new player, starting with 1 million points. I have no idea what happened. I have also spent money to accumulate some of these points, therefore I want my points back! Are you able to figure out what happened?
Desired outcome: I want my points and whatever benefits I had back.
Confidential Information Hidden: This section contains confidential information visible to verified Playtika representatives only. If you are affiliated with Playtika, please claim your business to access these details.
Gop3 facebook community
Good Day, Though this email may seem trivial - even petty - to some recipients, it is certainly not trivial or petty to those of us caught in the middle of events taking place on the Governor of Poker 3 Community Facebook Page. (1) Governor of Poker 3 - Community | Facebook It is also my hope that this email does not fall on deaf ears and is forwarded to...
Read full review of PlaytikaBilling
2 days ago, I attempted to purchase chips in the WSOP app. I received an error message saying that the purchased failed, but if I was charged for it, I should contact customer support. I attempted another purchase, which was successful. The following day, I received 2 emails from Apple. These were receipts for TWO purchases. I immediately sent the issue to...
Read full review of PlaytikaCannot log in to my games, get oops notice contact support, house of fun games
I have not been able to log in since 2/6/2024, have been given service tickets INC27660479,INC27685345,INC27702991 AND INC27743058 NOTHING ELSE,NO OTHER RESPONSE
Claimed loss: HAD ABOUT 2-3T COINS,AROUND 100 ITEMS IN INBOX,5000 PLUS GEMS, LEVEL 8000 PLUS,HIGH STANDINGS PLUS
Desired outcome: RESTORE,PLEASE RESPOND,YOU HAVE STILL BEEN ABLE TO CHARGE ME FOR MY MONTHLY SUBSCRIPTION,I CONSIDER MYSELF A GOOD PLAYER 3/14/24
Confidential Information Hidden: This section contains confidential information visible to verified Playtika representatives only. If you are affiliated with Playtika, please claim your business to access these details.
Purchase of WSOP season pass
I was contemplating purchasing a WSOP season pass. Before I decided to purchase I firstly contacted WSOP/ Playtika support( WSC 500 603 75) to clarify issues concerning 10% followers bonus as i was close to ending the season and collect 66billion chips with the added 10% followers I needed.
In supports reply I was given misleading information which I accepted as true.
As a result I purchased the season pass. Received o% followers.
Querying this I received a reply " We understand that it can be confusing and we are here to clarify how it works " with a detailed explanation/ breakdown of how the 10% followers is calculated and that I basically don't qualify.
This should have been relayed to me in the first reply, otherwise I would not have made the purchase had I known this was the case otherwise. To put it bluntly I was misled with the initial response for a paltry $4.99 ).
Very disappointed playtika does business like this in good faith.
Kind regards manus
Claimed loss: Any reasonable compensation, I will accept for being misled.
Desired outcome: Reasonable Compensation for Playtika Support' mistake. I have the e mails from support to substantiate my claim.
Confidential Information Hidden: This section contains confidential information visible to verified Playtika representatives only. If you are affiliated with Playtika, please claim your business to access these details.
My coins.
I had over 8 million coins when I logged out. The next time I logged in they were all gone except for 1 million coins. The little bit of money I have was bought for those coins. That's not right. Yes I am pissed. I would appreciate my coins back. Thank you. I spend at least 16 dollars a month. Does not seem much to you but I am on Social security and this is the only enjoyment I have.
Desired outcome: My coins back please.
Confidential Information Hidden: This section contains confidential information visible to verified Playtika representatives only. If you are affiliated with Playtika, please claim your business to access these details.
Changed my game to a very old account
I was playing on my account trying to finish my cards and my rooms. I spent alot of money on them. I clicked on this pop up that said I would get an extra bonus. It took me to a different account that had nothing on it. I have begged them to help. The cards are over in 5 days. I am very mad. I have more.
Claimed loss: Over 150.00
Desired outcome: Money back or problem fixed with the rest of my cards I cannot earn.
Confidential Information Hidden: This section contains confidential information visible to verified Playtika representatives only. If you are affiliated with Playtika, please claim your business to access these details.
Poker Heat
This game is a total scam. I have never had a more unpleasant experience playing a game. Throughout the last 2 months I have played every day trying to gain more chips. Throughout this time I have constantly lost to UN heard of hands. Ex. I have AA’s and on the river someone will get 3 of a kind. I have an ace high flush and someone will get a full house. I will have a full house and someone will get 4 of a kind. I have lost so much money that I just have to tell you how rigged and infuriating your game is. These events are not random. They happen whenever I’m a head. Today I lost 570 million in 2 hours. This has to stop. This is not a fair game. It is rigged for me to lose so I have to buy chips. Horrible horrible game!
Claimed loss: Over 1 billion chips and at least $50 cash
Desired outcome: I would be satisfied with getting my chips back.
Confidential Information Hidden: This section contains confidential information visible to verified Playtika representatives only. If you are affiliated with Playtika, please claim your business to access these details.
Recovering my slotomania game
Jan.6/ 2024 I contacted Slotomania Support ,Madison Moore stating when I click on Slotomania games a popup says 'my account is disabled'. My FB account was reinstated and verified with my passport on Jan. 10 2024.Today on Jan.25 2024 Slotomania representative Madison Moore advised me to get a new Slotomania account linked to my new FB account. I deleted my Sloto account then downloaded it again along with a new password. Clicking on Slotomania in FB only gives me the same popup ,my 'Sloto mania account is disabled' that I complained about a month ago.
Confidential Information Hidden: This section contains confidential information visible to verified Playtika representatives only. If you are affiliated with Playtika, please claim your business to access these details.
About Playtika
Overview of Playtika complaint handling
-
Playtika Contacts
-
Playtika phone numbers+972 733 993 800+972 733 993 800Click up if you have successfully reached Playtika by calling +972 733 993 800 phone number 19 19 users reported that they have successfully reached Playtika by calling +972 733 993 800 phone number Click down if you have unsuccessfully reached Playtika by calling +972 733 993 800 phone number 64 64 users reported that they have UNsuccessfully reached Playtika by calling +972 733 993 800 phone number
-
Playtika emailsinfo@playtika.com100%Confidence score: 100%Supportprivacy@playtika.com100%Confidence score: 100%ors@playtika.com84%Confidence score: 84%legal@playtika.com84%Confidence score: 84%legal
-
Playtika addressHahoshlim St 8, Hertsliya, 4672408, Israel
-
Playtika social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Playtika contacts
Most discussed Playtika complaints
slotsmaniaRecent comments about Playtika company
Bingo blitz
Mostbet
3 reviews
SportsBet.co.za
1 review
Sportsbet
2 reviews
Wink Bingo
13 reviews
DoubleDown Casino
286 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
First of all, I hope you're doing well after your hospital stay. I can see how frustrating this situation must be for you, especially given your circumstances. It's really something, isn't it? People should be treated with the utmost care, especially when they're dealing with health challenges.
Now, regarding this game and the transactions, here's what you need to do. You need to make it clear to Playtika that this is unacceptable. Contact their support directly, make your case, and emphasize your situation. Be firm. You have to let them know that this isn't just about a game – it's about protecting your finances and your peace of mind.
And when it comes to those unauthorized transactions, insist on getting a refund. They need to understand that you're not asking for a favor; you're demanding what is rightfully yours. It's about standing up for yourself and making sure they know you mean business.
Hang in there and keep pushing until you get the resolution you deserve. You're strong, and you deserve to be heard and respected.