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Playtika Customer Care Service

Playtika Ltd.

Hahoshlim St 8
Israel - 4672408

Customer Support Phone Numbers

+972 73 399 3800 27 20
Work days:
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM

Playtika Complaints & Reviews

Playtika / slotomania card

puteraezal on Jan 15, 2018
dear sir, Date : 01.01.2018 - 08.01.2018 ID No. : 925622 Description: 40B coin lose for looking Card Glass Shoe, i play until get sick but card doesn't get. only duplicated card i have. very disappointed now, i already play slotomania already 3 years but no event single album completed...

Playtika / Slotomania

Iand62 on Jan 13, 2018
On checking my bank account I noticed £14.99 had been deducted after looking it come up with slotomania I was unaware that a cost was involved please can this be sorted out and a refund given of the full amount also please delete my account with immediate effect. I send best wishes for the...

Playtika / slotomania

Baylee-Jane Morrison on Jan 11, 2018
I am frustrated and upset about this slotomania game. I've just started playing again after the 3rd album release and I feel like I'm continually being let down whilst losing in the game and with trying to get gold cards. I have 3 gold cards left to collect in my set to complete the whole...

Playtika / slotomania

Kiw on Jan 9, 2018
Game is not paying my winnings, it owes me billions at this point, Just today I completed a card package and was supposed to be paid over 3 billion coins and they were not added to my game. This is not the first time, I submitted a review in the App Store and no one replies. I play with my...

Playtika / purchase

Paulette L Parks on Jan 8, 2018
I believe I was charged $50 for Slotomania coins which I did not want. I am on a fixed income and would never purchase such a large amount to play a game for entertainment purposes only. I would appreciate the crediting of my account for the $50 charge. I would appreciate your handling of...

Playtika / slotomania

Harry cathcart on Dec 29, 2017
How is it that I hit a certain huge Ace Pkg it literally goes on collecting for 15 minutes or so I have 2.5 billion in coins from it I then went to spin the wheel and it's now states I have 567, 000 coins I want my fair earned winnings back I spend too much money on this for you to pull...

Slotomania / loss of coins

Binky169 on Dec 28, 2017
How is it that when you make a payment you can't win a damb thing it's not a free casino if you have to buy there coins.so maybe they should start paying real money. Cause when your odds are werst than a real casino for pay outs. Maybe they should be investigated and see if they programmed...

Playtika / loss of money

rockycaldwell on Dec 24, 2017
When i started to play tonight at 11;30 pm dec 23rd i had aproxemently 3 to 4 billion.i got a ace card and filled the book WING MASTERS i git the 1.950.000.000.and then i never got to spin after the ace package.and at that point .my ballence is 1.950.000.000.you took all the money i had...

Playtika / slotomania loading and quest issues.

Donna Fletcher on Dec 24, 2017
I have been trying to complete my Santa quest but the slotomania app won't load/open - just a black screen for over an hour. Also, while playing the Lion Run game at (10 million points per spin), the game challenge/goal was checked as completed during 54 free spins I had won. I still had...

Playtika / slotomania

Barker Terry on Dec 24, 2017
Playing find me a prince and twice I got jackpot game and it didn't load either time. I was betting 20 million. Both times it said connection lost but it wasn't. I starting playing and I had over a billion dollars, betting 20 million and never once got the bonus or free spins. And to add...

Playtika / slotomania

831funbag on Dec 20, 2017
I play Slotomania on my iPhone and iPad but cannot get the new look on my iMac laptop computer. I have downloaded the most recent Flash Player and it the new look of Slotomania freezes up on my iMac. It has worked before but this time not. The version is 28 Flash Player. What can I do on...

Playtika / compline of facebook

britt wood on Dec 19, 2017
I like for this company to remove all my winnings on my facebook it is very annoying to see all this... it has been on for a long time and I can not sit and trying to remove it all... I am plying different games daily and some of the games do not pay off as I said, please remove all the...

Playtika / caesars slots

Pryorc on Dec 16, 2017
I love playing Caesars slots, but now all it wants is for you to keep purchasing more coins. Even with the little bonus you get you can not win. The challenges are becoming impossible to meet. The Santa journey challenge I'm currently in want me to spin 2700 times at the minimum bet of 7.2...

Playtika / slotomania

Bill Merkley on Dec 16, 2017
I was playing crazy train in the sloto quest in Santa's jury and won fifty six free spins at 2, 000, 000 a spin with lots of sticky wilds. The game crashed and I when to go back to the game in the Quest but it just said complete and wouldn't let me back in the game to receive my free...

Playtika / slotomania

abjomaha on Dec 13, 2017
12-8-2018 made a purchase, got a confirmation but did not receive what I had purchased. I questioned why this happened and got the following response. THIS SHOULD NEVER HAPPEN TO ANOTHER PERSON!!! From: customersupport@slotomania.com [mailto:customersupport@slotomania.com] Sent: Wednesday...

Playtika / slotomania

Hi! I just spent over 25 dollar for some game time and all it did was take my coins and my money! This is not a real slot game where we are playing for money. So, if I spend money on stuff like this I should expect some excitement or something.. This game was cool with me until all of the...

Slotomania / game play

Dinah Anne on Dec 6, 2017
I only play for entertainment, old lady keeping amused and have been with Slotomania since time began or so would seem and I don't put any money into it...but a lot of people do and that is where my bother comes in. They appear to be, for want of a better word, making mistakes a little bit...

Playtika / charges that were not authorized by me!

Barbcollett on Dec 6, 2017
I let my son use my card for a one time charge and I have been charged twice more for stuff. I want it to stop. So to even get you to look at it I have to make this complaint longer. I don't know how else to tell you to stop charging my account. There are to be no more charges to Barbara...

Slotomania / no gift cards and cannot receive sloto cards from players

kathleen Benick on Dec 4, 2017
I have sent into support for 8 days about the issue of no gift cards showing on my pc and players are sending me cards and I can not recieve them the last time I had a problem it took 100 days I am a paying player and deserve a response and that the tech should fix this I have to keep...

Playtika / slotomania

To whom it may concern, I have been a loyal player for many years now and have spent a considerable amount of money on this game (royal Diamond player). In the past 2 yrs or so this game is forgetting its loyal customers and only concentrating on bringing in new players. I have recently...

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