SUBMIT A COMPLAINT

Playtika Customer Care Service

1
Complaints288
Pending0
Resolved3

Playtika Ltd

Hahoshlim St 8
Hertsliya
Israel - 4672408

Customer Support Phone Numbers

Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
FriClosed
SatClosed
SunClosed
Plus

Playtika Complaints & Reviews

Playtika / unfair play/incorrect game payouts

Ni
Apr 11, 2019

I have sent numerous messages with examples of incorrect payouts, I receive messages back that have absolutely nothing to do with my game play problems. I actually received a message last month stating that they are aware of the problem and their techs are working in the problem. I send...

Playtika / slotomania

La
Mar 14, 2019

Ok slotomania tech support I have been holding off on writing another complaint to see if you would actually fix my problems but nope you haven't! Currently to date I have left more than a number of complaints about my slotomania not working right so i'm complaining once again along with...

Playtika / caesars slots

Da
Mar 9, 2019

Playtika has been running a corrupt online casino dba Caesars Casino. They run a crooked operation because they manipulate the outcomes of the individual slot games, contests and promotions. They do not respond to complaints and they have cheated me out of money owed me time and time...

Playtika / slotomania

La
Mar 8, 2019

Ok slotomania fix it team if there really is one - currently to date I have left more than a number of complaints about my slotomania not working right so i'm complaining once again along with doing research on contacting a department higher up that will be able to help me get thi...

Playtika / slotomania

La
Mar 7, 2019

Please please please Slotomania tech support I'm writing once again about my games not working! You added something new again and it messed me up as I am unable to play a game decently due to the blue circle going around and around no matter what I try to do! But this time I'm not only...

Playtika / slotomania

Na
Feb 27, 2019

Slotomania game has been taken back to a start up status and all the coins I purchased were removed. I had 10 billion points and now my account shows thousand. This is a real ripoff and I am requesting all purchases made in 2/2019 be refunded. There was NO warning this game was being...

Slotomania / unable to play or collect my bonus or play at all failed/null states 59229187

No
Feb 24, 2019

I was sent this number to get help from support 59229187 so please help and correct this problem this just happened on 2/24/19 while trying to get my bonus and to start playing I would like to be fixed I have never had this happen before with slotomania before so please fix if you can...

Playtika / slotomania

La
Feb 15, 2019

Ok slotomania fix it team if there really is one - currently to date I have left more than a number of complaints about my slotomania not working right so i'm complaining once again along with doing research on contacting a department higher up that will be able to help me get thi...

Playtika / slotomania

La
Feb 12, 2019

Come on slotomania staff! When are you going to fix my game? I now have been waiting for 8 minutes to get into a game and that stupid blue circle is still going around! This is stupid and plain ridiculous! I have been putting up with this for almost two week's now and have recently written...

Playtika / slotomania

La
Feb 9, 2019

Slotomania support team - Please please please fix my game site again! I am once again having that darn blue circle that keeps going around and around no matter what I try to do. It won't let me get into anything even the game's! When I am able to get in the game's it keeps turning in the...

Playtika / slotomania macau

An
Feb 8, 2019

8.2.19 I played Macau and it displayed what I believe is a payable sum though I nothing. Can you inform me of where to find the pay lines to clarify. I attached a picture of what I got. If this is a win can you increase my monetary credit please, if not you will supply the pay lines to...

Playtika / slotomania

Ma
Feb 8, 2019

I tried to purchase my piggy coins, they said my card was denied, I tried 2 times and quit, then I go to my bank account to find my account drafted for the $11.99. Please refund my money or give my coins it was the special with 50% more and extra pinyata points. Mary bowens 334 226 1215...

Playtika / taken money from my bank

Am
Feb 7, 2019

You have taken money out of my bank account and have been told by Google they will not refund me and I have to contact you about these unauthorised payments all for slotmania coin packages and gems I did not give permission for any of the transaction below are pictures which also I have...

Slotomania / I cannot buy coins anymore

Ru
Feb 5, 2019

I have been playing sloto maina for years now & I have been buying with no problem... Within the last week they are telling me I am disabled would like to have some answers and get this fixed.. I messaged them they told me to contact the help centre.. If they have it disabled then undo...

Slotomania / complaint

Je
Feb 3, 2019

I can not get slotomania to open at all. It will let me collect the bonuses that randomly pop up through out the day but I can't get into slotomania to play any games at all or collect my gifts or my special daily bonuses or anything. The only thing it does is has a blue loading circle in...

Playtika / bingo blitz

Ly
Jan 30, 2019

2 hourso ago just before the end of the sale, I purchased tokens for $24.99 . I did this twice one right after the other for a total of 49.98. I did receive the tokens but did NOT receive the contents of the chests with either purchase. Furthermore, right after that I climbed the step...

Playtika / slotomania™

Na
Jan 29, 2019

A few things: my games used to give me 30 points on a million dollar bet for spinning 300 times. I now get 20 points on the same coin bet. I was spinning in Eastern and landed on the bonus coin game. I had a Major and a Mini along with coins and the game froze and reset back to home...

Playtika / slotomania

La
Jan 29, 2019

Employees of Slotomania what the dickens is going on with your machines? None of them are paying out! They have taken me from over 4 billion dollars down to a hundred thousand! This is stupid and this time I WILL REPORT YOU because this isn't fair play on your part! Slotomania your going...

Playtika / slotomania

Lu
Jan 26, 2019

Ok slotomania people I am so pissed I'm ready to blow my lid! I had over 3 billion coins and was playing your new my puppy game and was betting 5 million, only spun a few times when I was told I was out of coins! Your game took away over 3 billion coins from me and left me with a mere 174...

Slotomania / spin button maxed beat at 1 billion has done this last week and week before

Va
Jan 21, 2019

3:30 pm today 1/21/2019 some how the spin button has a spot that beats max... I can't even beat 1 billion but today it did. It has done this in the past week and a few weeks ago. But I have no idea why it went to 1 billion when I can't even beat that much... I would like this stuff fixed... And...

Playtika / slotomania

Lu
Jan 21, 2019

Employees of Slotomania! I am really really mad and upset! I have been playing Slotomania for a long time and last night when playing I started getting that stupid blue circle going around and around even while I was playing a game! When that stupid thing does that I can't do anything!...

Playtika / coins and rewards never received

St
Jan 21, 2019

I was wonderibg if someone could help me receive the coins and rewards that I never received this morning. Here is what I was able to accomplish. I closed out despicable wolf and lost legacies this morning with cards a friend traded. I didn't get my reward coins or anything for this. Can...

Slotomania / facebook games

Ka
Jan 12, 2019

I am so tired of buying coins in this game and never getting to play .Players who buy coins expect some play time .I am rating your game a 1 star game.I have to pay more for the coins because I am a diamond and so sorry I made diamond since I became diamond I PAY MORE AND PLAY LESS I AM...

Playtika / slotomania

La
Jan 12, 2019

Please help once again - Slotomania is running so so slow AGAIN - It takes forever for it load, games are black so I can't see what there is to play and that darn blue circle keeps going around and around no matter what I try to do even goes around while I'm playing a game so I can't get...

Slotomania / playtika

Ca
Jan 11, 2019

Only a word : SCAMMERS Every time you log in the game, it open 5 windows to pay. Day gifts are ridiculous. Unnecessary to play. Playtika only need our money, with very expensive packages. The support game [email protected] is non-existent. You will never get an answer. All studied to...

Slotomania / unethical behaviour; unauthorized credit card charges not receiving paid for goods.

Pe
Jan 4, 2019

On January 4, 2019, I made two purchases from Slotmania. The first purchase was $9.99 for a double lotto spin option to increase the amount of tokens (coins) paid out, and; a second purchase for $17.99 for addition playing tokens (coins) as Slotomania provides at a purchase price. I did...

Playtika / not receiving credits for plunder bay with ticket not addressed

De
Dec 28, 2018

Debbie Thomsen: Print screens attached. I am trying to go this route because I have sent many messages via messenger/Bingo Blitz Complaints to complain about 3500 credits not received in the Facebook app bingo blitz. I have attached a print screen below of the ticket number that wa...

Playtika / not received goods

Za
Dec 28, 2018

I purchased a package of chips D01-2044583-3509437 for the value of £72.31 on 25/12/18 then I purchased another package on 26/12/18 for the sum of £23.86, D01-5623942-2875807. I purchased the second package so that i could move to the next level is from good to platinum, unfortunately i have...

Playtika / slotomania

Fe
Dec 26, 2018

When you purchase coins they are charging me twice. I've contacted them and they put a lotto spin on there. This game is a joke. Im done. When you look at your bank statement they are charging you more then you purchased. I'm filling a dispute with the bank. Ive purchased many coins and...

Playtika / slotomania

Ra
Dec 19, 2018

I have encountered in the last week a headache from Playtika so called support and help! I was supposed to be rewarded for closing not 1 or 2 but now 3 set of the summer album but no matter how many times I have tried to contact them via email they are impossible! I have sent them...

Playtika / slotomania

Am
Dec 18, 2018

Why did no one question $1400 worth of in app.purchases, where is the safety and security? every cent I had to pay to move into my new home tomorrow is gone so myself and my 3 yr old daughter look like we will still be living in our tent at Christmas time. I'm so incredibally upset, how do...

Slotomania™ / payouts

Si
Dec 17, 2018

Hi guys. I wish to advise and to find out why I was not awarded my Wild card from the promotion of filling up the stamp card. I went and bought coins to fill this stmp promotion which guaranteed a wildcard, yet on the16 th I only recieved my dash wild card. Why haven't I received thi...

Playtika / bingo blitz play store purchase

Oh
Dec 16, 2018

There are 4 purchases on my Google play account that I did NOT authorize on December 17th 2018. They were charged to my debot card ending in 3525.I'm thinking my niece got ahold of my info. 2 Purchases for 299.99 2 Purchases for 14.99 Please refund immediately. [email protected] Ohara...

Playtika / slotomania

Po
Dec 15, 2018

I am finished with this game. Have so misrepresented the current end of year specials. First thing they had said if you got thru all 4 blasts you would get your choice of a five star sloto card. I bought extra picks i think 8 times because I thot I could pick the lotto bonus card to fill up...

Playtika / slotomania

La
Dec 13, 2018

Ok tech's for slotomania i'm complaining once again about how slow the game loads and the stupid blue circle that keeps going around and around no matter what I try to do! Also alot of of the games are black and I can't see what they are! This has been an on going thing for over a month!...

Playtika / slotomania™

Lu
Dec 10, 2018

They have dashes you need to complete I did they didn't give me the reward. They know they had a problem with this yet they did not make it right to all their customers. I have sent email s for 13 straight days and have not received emails back or my reward. What I have received back are...

Playtika / bingo blitz

Ai
Dec 9, 2018

I was having problems with my Facebook account, I needed to change my password. They were so difficult to deal with and really hard to change my password so I opened a new account under the same name without my middle name. I had to resend friend request and change all my friends over to...

Playtika / slotomania

La
Dec 7, 2018

What is going on? When I try to play Slotomania I can't get into the daily dash, my sloto cards or snakes and ladders game - Also I was gifted with alot of coins due to "lost coins " and never received one stinking coin - My friend sent me coins and the mystery gift and it won't let me get...

Playtika / slotomania

Lu
Dec 6, 2018

I bought a coin package an did not receive slotocards. I also played the card spin wheel. It stopped on 240, 000, 000 something with a card. An no coins or slotocards. The ladder game is not showing spins being given. Today daily dash first says bet 2, 346, 000, 000B such I've done an show...

Playtika / house of fun

De
Dec 5, 2018

Good morning I am writing to let you know I have sent many messages to house of fun with no response so I will tell you the problem I am having and I am truly hoping you can resolve this for me.I have not been able to play for over two weeks on House of Fun do to an error when opening game...