1xBet review: Sportsbook

Hello,

I lost access to my 1xBet account and was informed that my Sportsbook account will be closed.

I haven’t been able to use my funds or make withdrawals since prior to February 14, 2025, when Security asked me for verification documents. I’ve submitted the requested documents multiple times and had successfully withdrawn funds before February 2025.

Please note that I already received prior correspondence from 1xbet verification team confirming that my account has been verified.

I only have one personal account, created on January 22, 2025, and have never opened multiple accounts. Security claims I violated general terms and conditions but has not explained how.

I've followed up with customer support in hopes of receiving assistance regarding this matter and I was repeatedly told that no further assistance can be provided.

Below is the most recent message from the Security department:
We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:
Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:
1. To block (close) the account (including any multi-accounts), which may entail:
- all bonuses, free bets and winnings received from those bonuses and free bets when using this multi-account becoming void and lost to you
- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and multi-accounts. We also have the right to refund any amounts that are owed to us in connection with this multi-account, directly from any of your accounts (including any other multi-account).
2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the multi-account will be voided, the multi-account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).

The decision was made after rigorous investigation of the case by The Security Department.
We ask you not to create gaming accounts with The Company.
Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.
All further questions concerning the case of blocking from your side will be ignored.