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My account (Player ID: 1794900253) was suspended for alleged "multiple accounts." This is a false flag caused by a Machine Learning error. I was using a public Wi-Fi network at a café, which means my IP address was shared with unknown users. I have never created or used any other account.
I submitted a formal appeal to their Security Department requesting a manual human review and provided all required documents. I even offered to withdraw my full balance and close the account if they do not want me to continue playing. However, they have not resolved the issue and are ignoring my requests.
I am requesting a manual human review of my case and the withdrawal of my full balance to my verified payment method. If they do not wish for me to continue playing, I request that my account be closed after the balance is withdrawn. I refuse to lose my funds due to a technical error.
Recommendation: Avoid using 1xBet, especially on public Wi-Fi. Their Machine Learning system falsely flags shared IP addresses as "multiple accounts" and suspends your account. They refuse manual human review and may withhold your balance. Avoid them at all costs.
Update: 1xBet has frozen my entire balance of $4629. They are refusing to allow me to withdraw my own funds because of a false Machine Learning error. I demand the immediate release of my money to my verified payment method.
Update: I am attaching a bank statement showing an intermediate balance of 4,629**, as the amount continued to grow due to legitimate winnings before my account was suspended. 1xBet is refusing to release this full amount based on a false Machine Learning error. I demand the immediate withdrawal of my $4,629 to my verified payment method.
Update: For more than 14 consecutive days, I was on a winning streak. During this entire period, 1xBet repeatedly requested a new document after every single win. It is now clear they were intentionally stalling the process, hoping I would lose my balance back to them. When I refused to lose and continued winning, they arbitrarily blocked my account based on a false Machine Learning error (shared café Wi-Fi). I have already submitted all requested documents multiple times. This is an arbitrary closure and a violation of their own terms. I demand the immediate release of my full balance of $4,629 to my verified payment method.
URGENT: PUBLIC COMPLAINT FILED – Player ID [protected] – FRAUDULENT WITHDRAWAL CLAIM & FROZEN $4,629
To the Security Department,
I am writing to formally demand the release of my full balance of $4,629, which you have frozen and withheld after arbitrarily closing my account (Player ID: [protected]).
I have filed a formal public complaint on ComplaintsBoard regarding your fraudulent claim that "deposited funds have already been withdrawn." You can view the complaint here: [.
https://www.complaintsboard.com/1xbet-b133088#c2022612
]
This claim is a complete lie. I never requested any withdrawal. You closed my account while it still contained $4,629. You are fabricating a withdrawal to cover up the theft of my legitimate winnings, which I earned during a 14-day winning streak before you falsely flagged me for multiple accounts due to a Machine Learning error (shared café Wi-Fi).
I demand that you provide the transaction ID and proof of this alleged withdrawal immediately. If you cannot provide this proof, you must release my full balance of $4,629 to my verified payment method immediately.
If this is not resolved within 24 hours, I will escalate this matter to the Curaçao Gaming Authority (CGA) as a case of fraud and theft, and I will continue to share my experience publicly.
Sincerely,
Latifa Ennouiri
Player ID: [protected]
My account (Player ID: [protected]) was arbitrarily closed after a 14-day winning streak with a balance of $4,629. 1xBet falsely flagged me for multiple accounts due to a Machine Learning error (shared café Wi-Fi). They repeatedly requested documents after every win, hoping I would lose my balance. When I continued winning, they closed my account. Now, they are sending me emails falsely claiming that "deposited funds have
My account (Player ID: [protected]) was arbitrarily suspended after a 14-day winning streak. 1xBet falsely flagged me for "multiple accounts" due to a Machine Learning error, simply because I used a shared public Wi-Fi network at a café. During my winning streak, they repeatedly requested new verification documents after every single win, clearly hoping I would lose my balance back to them. When I continued winning, they blocked my account and froze my entire balance of $4,629. I have submitted all requested documents multiple times, but they refuse a manual human review and refuse to release my funds. I demand the immediate withdrawal of my full balance to my verified payment method, and if they do not wish for me to continue playing, they must close my account after the balance is withdrawn.
