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1-800-Flowers.com Complaints & Reviews

1800 Flowers / Customer Service/ failed delivery

Fi
Fike on Feb 15, 2019

I placed an order for flowers and chocolate covered strawberries to be delivered on Valentines Day. My wife received the flowers, not the strawberries. They claim to have delivered them today, but that doesn't help me because my wife isn't at work today and it's the day after Valentine...

1-800-Flowers.com / flower purchase receipt

Cl
clauri on Jan 26, 2019

I am writing this complaint with extreme frustration for the terrible experience I have had with your company. I bought flowers from you which were delivered on Jan 23rd but I never received a receipt for it. I understand you had my incorrect email address originally, but I have now called...

1-800-Flowers.com / florist

Ji
Jim Albright on Dec 25, 2018

I ordered a Christmas Centerpiece for my family that lives out of state from me in Ohio to be delivered per their website and receipt by 8 pm December 21st from one of their local florists. The arrangement did not arrive. They apologized and said that it would arrive by noon the next day...

1-800-Flowers.com / horrible customer service

Please send this to their corporate office, as this has been a horrible experience. Ordered flowers yesterday, 12/23/18 and told my order would be delivered the next day. I emailed company today 12/24/18, at 4:00, as i did not hear anything from anyone. I get first email stating my order...

1-800-Flowers.com / delivery never happened

Ti
Tina Clair on Dec 22, 2018

In 15 years I have purchased from 800-flowers, I have never been so disappointed in such poor customer service quality and lack of service. Placed an order on December 18 for delivery December 21 and flowers are still not delivered. I've placed five calls today and each time, I have...

1-800-Flowers.com / fruit basket

Va
Vanessa Amaro on Nov 17, 2018

I placed my order a week in advance to be delivered for my sick brother who needs cheering up. It was a birthday arrangement. I place the order by phone. Gave address and all. Item was suppose to be delivered by saturday November 17. I stayed all day waiting at home. Called three times to...

1-800-Flowers.com / flowers

Ma
Mark Bucksbaum on Oct 12, 2018

I ordered flowers for our daughter who passed her Bar examination today. They took our money to deliver roses to her work by 5 pm today. At 4:45 pm no delivery was made. We called customer service who said they did not service that delivery area (a large metro area of NH). They never...

1800Flowers.com / flower delivery not arrived for daughters birthday

Va
Valerie Harvey on Sep 6, 2018

I ordered a flower bouquet and a balloon from one 800 flowers.com my daughter never received them and I paid for same day delivery I placed the order on September 2nd she still hasn't gotten them I have called several times and my daughter has also called I paid money for a gift to be...

1-800-Flowers.com / delivery and lack of customer service

Ja
Jay31A on Aug 11, 2018

I purchased a bouquet of flowers in July and they were supposed to be delivered yesterday by 8pm. They were not and I contacted customer service via email. They apologized without any resolution. I replied back and again, "I apologize for any inconveniences." No resolution for my initial...

1-800-Flowers.com / I ordered two (2) amazing mom bouquet-large for mother's day - got nothing!!

De
Derrick Parchment on May 14, 2018

I ordered two "Amazing Mom Bouquets"; one for my mother and one for my wife. I received an e-mail at 6:00am Mother's Day informing me they attempted my wife's delivery, but were unable to do so. My wife and I were home the entire day...there was no attempt to deliver anything. An hour...

1-800-Flowers.com / mother's day ruined for myself and 2 daughters, delivery set for week after mothers day

Ni
Nichelle Wallace on May 14, 2018

My husband who rarely does things like this ordered 4 dozen of roses for myself and my 2 daughters, for 1 of them it was her first mother day. He was told they would be delivered Saturday between 8 am to 8 pm. We waited. When they did not show we called I was told on the phone the flower...

1-800-Flowers.com / flowers for mothers day

He
Heike Annucci on May 13, 2018

Flowers where delivered on sat. May 12. Nice packaging, chocolates where great, but 90% of the tulips that arrived where drooping. I immediately went by instructions hoping they would recover. As of this morning they have not. I can send a picture of them as of 5/13/18 My name is Heike...

1-800-Flowers.com / flowers

Rc
Rcpayne119 on Apr 1, 2018

I'm very very disappointed in the flowers. They look nothing like arrangement and some were already completely wilted upon arrival... Supposed to be purple and white. Only two very small purple flowers. I'm so embarrassed. There were six other flower arrangements and they were not a...

1800Flowers / flower arrangement

So
SonyaInNaples on Feb 28, 2018

Get well Tulips. I carefully opened box, just a dry vase and wilted tulips. No moisture wrap around the flowers. No flower food. I quickly put water in the vase. I called 1800flowers to tell them of the wilted terrible tulips, but they could not find the order. I had all the numbers on the...

1-800-Flowers.com / horrible customer service

Me
Mellowskye on Feb 19, 2018

I placed a surprise birthday order Feb. 11th to be delivered Feb.12th. In addition to this order were two Valentine's Day orders. Each were being shipped to different addresses. The Valentine's Day orders arrived as promised on Feb.14th. The order promised to be delivered Feb. 12th, however, wa...

1-800-Flowers.com / delivery/terrible customer service

St
Stephanie Singh on Jan 29, 2018

I placed an order today for same day delivery (01/29/18) at 9AM for a bouquet of flowers & ball on for my mom's 69th birthday. I received a confirmation email for the order but at 10AM someone called to say that the local florist where the flowers were to be delivered did not have the...

1-800-Flowers.com / not receiving flowers

De
Derra Piel on Dec 26, 2017

I ordered flowers that were supposed to be a Christmas gift delivered on December 23rd and they never got delivered. The money was happily taken out of my account. Horrible customer service only offering me a coupon for next time which there won't be! Terrible and a rip off. If you didn't...

1-800-Flowers.com / displeased

Ja
Jason on Sep 11, 2017

What's wrong with your delivery on time? It's very important for almost all the people. I wanted my mother to get her flowers on her special day and she didn't. I contacted customer service several times just to make sure that they understood what I wanted. And had to tell my mom about the...

1-800-Flowers / I don't recommend 1-800-flowers

Da
Dave on May 18, 2017

After I received the flowers I immediately contacted 1-800-Flowers and asked for a refund. I wasn't happy about my order because it arrived in a terrible condition and flowers were almost dead. I even took pictures, but that didn't help me. 1-800-Flowers representative was quite unfriendly and...

1-800-Flowers.com / very disappointed

Ma
Maxx988 on Feb 15, 2017

I am extremely disappointed with this store!! I have ordered flowers from 1-800-Flowers store for Valentines days and did not receive it! It is already February 15 and still nothing and I can't contact anyone from this company!! I just checked the reviews and I regret I didn't do that...