1-800-Flowers.com reviews and complaints 298
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flowers order refund delivery customer service bouquet delivered company supervisor confirmation recipient representative picture chat florist mother s day sent disappointed niece departmentNewest 1-800-Flowers.com reviews and complaints
Order #[protected]
Received the above-noted Special Fruits Arrangement on 3/26/24. Followed all the care instructions for the floral arrangement (the Floral Preservative was NOT included, but I removed lower leaves, cut stems, changed the water every other day, etc.) and many of the flowers continued to flourish. However, the roses never opened but withered and shriveled (see photo attached below).
Desired outcome: Please send the purchasers a refund. I am sure they had hoped that the arrangement would remain vibrant and lush. Should you require additional information, please feel free to contact me at [protected]@yahoo.com. Thank you.
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Mixed Experiences with 1 800 Flowers
As I delve into the reviews of 1 800 Flowers, it becomes evident that the experiences of customers are quite varied. While some have expressed satisfaction with the promptness of delivery and the quality of the floral arrangements, others have faced disappointments ranging from late deliveries to receiving bouquets that did not match the expectations set by the website. It's clear that there are areas where 1 800 Flowers excels, but there are also significant areas for improvement. Potential customers should approach their orders with cautious optimism, considering the diverse range of experiences shared by previous customers.
dog bouquet…
I ordered the dog bouquet for my gran dogs birthday. I was very happy with the arrangement.
Absolutely beautiful! I will be ordering more flowers in the future thank you so much ! Evelyn W
Is 1-800-Flowers.com legit?
1-800-Flowers.com earns 91% level of Trustworthiness
Perfect Trust Endorsement: 1-800-Flowers.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for 1-800-Flowers.com. The company provides a physical address, phone number, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
1-800-Flowers.com has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
1-800-Flowers.com has registered the domain name for 1800flowers.com for more than one year, which may indicate stability and longevity.
1800flowers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
1800flowers.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
1800flowers.com you are considering visiting, which is associated with 1-800-Flowers.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
A trust mark has been identified for a 1800flowers.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
The domain associated with 1-800-Flowers.com is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
1-800-Flowers.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
1800flowers.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While 1-800-Flowers.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 17% of 286 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to 1-800-Flowers.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Pros
- Wide floral selection
- Nationwide delivery
- Same-day delivery option
- 100% Smile Guarantee
- Seasonal & holiday specials
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Cons
- Premium pricing compared to local florists
- Occasional issues with delivery reliability
- Limited customization of floral arrangements
- Potential quality variance due to local sourcing
Really was a hit with my Anniversary couple
They were really touched by the canvas portraying a tree with their names and date of marriage inscribed on it. They told me they actually cried, of course tears of joy! It was so much better than an old 50th wedding anniversary plate that people usually give. They also liked the romantic fortune cookie with a personalized message inside. Both came nicely packaged I was told and on the specified day. Couldn't be more proud of my purchase. I did not know that you sold other items than flowers from a wide range of companies, until I went online to check you out. Glad I did.
1-800-FLOWERS is my first choice for prompt service and gorgeous floral arrangements
My sister's birthday was coming up, and I immediately went online to 1-800-FLOWERS to find an appropriate gift. My sister prefers live plant arrangements, and enjoys all things with an Asian influence,( her personal taste in decor).
I knew I could count on 1-800-FLOWERS to have just what I was looking for!
Sure enough, I found the perfect little plant nestled in a lovely little Asian vessel, I was so glad I chose your site!
The plant arrived on time, recipient and my sister LOVED the Asian arrangement!
Thank you so much for making her day that much more special, and for making me feel like I hit a home run! :)
Outstanding
Sent 2 dozen yellow roses to my sister in Houston TX for her 80th birthday... based on the photo see sent and her comments... they were beautiful. When I saw the photo she sent, I thought there was only 1 dozen in the bouquet. So I called 1-800 flowers... at my word they were ready to send another dozen... but a call from my sister confirmed there were 2 dozen (just a bad angle on the photo), so I quickly called 1-800 flowers and cancelled that shipment for the dozen roses... caught it before it shipped. But bottom line... from start to finish... 1-800 flowers is the most professional, customer service operation I have ever dealt with... thank you so very much.
Bad service
Ordered an Extra Large arrangement for a 1 day wake, what arrived was a Medium arrangement. Called to straighten the situation out and was offered half off which I accepted as it was already delivered even though it had no resemblance to their photo. Than I find out that the florist came back and retrieve the flowers altogether! So I was left with paying for half and NO FLOWERS! Called AGAIN and was offered an arrangement to be sent to the recipient's home, the recipient is deceased! Will NEVER use them again. First photo is what I ordered and Second photo is what was delivered and than taken back. Photos are reversed. Second is what I ordered and First is what was delivered.
Perfect Mother's Day Surprise
Thank you for the very large and very delicious assortment of fruits. My mom recently moved to Ireland with her Irish husband. Her 4 kids and 3 grandkids are left behind across Canada and the U.S., missing out on these special celebrations. I ordered the fruit, cheese and crackers basket for Mother's day, from Calgary, Canada, and they were over the moon with the surprise. Sometimes flowers are just not enough when you really want to say I love you and Thank you. I will definitely use you again for more special deliveries to Ireland. For the USD price I paid, I was pleased you didn't skimp on variety, quality and size like other American websites. Thanks for helping me make this a special memory for my mom and her husband!
Affordable Happiness
Although my ex-mother-in-law in Minnesota and I haven't seen each other in years and don't often talk on the phone, we remain close and always enjoy our conversations and correspondence. I wanted to send her a small token of appreciation for her friendship and kindness. Being in assisted living, she doesn't have much room. I sent her a small gardenia plant for her apartment that she could later share by having it planted on the grounds or potted to be placed in a common area. She was thrilled with it. One bloom had blossomed and there were many unopened buds, so she is looking forward to enjoying their beautiful fragrance for several weeks, at least. The plant was very affordable, even with shipping and delivery. I'm pleased with the quality of product and service and will definitely use 1-800-FLOWERS again.
Beautiful high quality bouquet
I was looking on the internet for a beautiful bouquet to send to my friend at Cape Cod (I live in California) and found a beautiful one for an affordable price on 1-800-Flowers website. I was skeptical that it would arrive as beautiful as the photo. It turns out it's impressive! My friend can't stop exclaiming how beautiful the bouquet and vase are and such great quality (received many flowers and roses as buds). She called me again today just to tell me how it's getting more and more beautiful as the buds are opening. She also exclaimed how amazingly well and with such care the flowers were packaged. Each flower was wrapped to ensure a perfect delivery. It's makes me so happy that she's so delighted with this exceptionally beautiful,
Mailed bouquet. Thank you 1-800-Flowers, I'll be using you again for sure!
Freshest delivery flowers ever purchased
I was fortunate enough to see the flowers alongside the recipient I purchased them for when they arrived. In the past, I haven't had a good online experience when. It comes to flower delivery. The last 5 arrangements I had purchased from previous websites similar to yall's always arrived half way through their life or already wilting, petals falling off, brown spots; bad experiences...
I heard a really good review about 1800flowers from a friend of mine, so I thought I'd give it a shot.
I ordered 3 arrangements all of which had only just started budding/ blooming when they arrived. Absolutely beautiful, and the highlight of the recipient's day! None of the people I ordered them for have had good experiences receiving or ordering online arrangements, but they all said these were the prettiest and *freshest (the most important thing) that they had seen.
Overall, on a future holiday I will definitely be purchasing again. 2 thumbs up for sure!
You stand behind your products
I ordered flowers for Valentines Day They arrived before noon great delivery service. The flowers, Roses, did not look good they were limp the pink roses were all browning on the petals the green leaves were all brittle dry or just limp and there was no plant food inside the package. The vase and candies and message were all included and in great shape I called the 1 800 number and left a message In a short period of time I got an apology and a notice a replacement would be sent. I got a message from a local florist that a replacement arrangement would be sent next day. I was pleased with the quick response by both customer service and by the local florist that handled the replacement. The next morning the new arrangement was delivered and it was really nice fresh and was long lasting it is still in bloom The roses from the 1st order lasted 4 days before they all wilted away even with water changes and diagonal cuts on the stem. I am very pleased with the way everything was handled and will remain a customer I don't know what the problem was with the Roses but The holiday volume may be at blame. Thank you for all your assistance and excellent customer service. Paul Rumpf
1-800-Flowers.com - Floral delivery
I have been happy with this company over the years and have counted on them to deliver floral arrangements on time and usually just as pretty as the picture. However, my most recent experience with this company has been disappointing to say the least. I ordered flowers on January 23rd of 2024. I received an email confirming my order shortly thereafter and...
Read full review of 1-800-Flowers.com1-800-Flowers.com - Order # W01005880031114
I placed an order referenced above on 11/27 for some sympathy flowers for a family friend who lost her father. Additionally, I knew her father. I received a confirmation they would be delivered on 11/29. I received a confirmation they were delivered on 11/29. I reached out to my friend today to see if she received them and she had not. I called your...
Read full review of 1-800-Flowers.comFlowers
I recently purchased flowers for my sister. They arrived on Tues as ordered.
Today not even 2 days later she sends me pictures per my request to make sure she got what I ordered.
1. She followed directions on fresh water, but had no preservative package to put in water.
2. The sunflower is starting to wilt as well as rose and the lily is almost dead
3. If you touch the flower the pedals are falling off.
I don't believe fresh flowers should be dying in such a short period of time. I have ordered from you before and never had this issue. I have pictures if you need them for proof.
Please address this issue. Thank you Tim Vaughn
Desired outcome: Replacement of the old flowers, with fresh flowers.
1-800-flowers
I ordered flowers from 1-800-Flowers. This is the second time it’s happened. They advertised that if I ordered in the next 2 hours, they would do same day delivery. Just to ensure the delivery, I included my contact info and my friend’s contact info and requested SMS notifications. I received nothing and the order was not delivered.
I have requested a refund, they will not do this. They offered to send the order, but would not say when it would be delivered.
I requested a full refund. They said they could not, then they offered 50%.
They lie to get your business, they don’t do what they say they will do. It’s fraud.
Claimed loss: $50
Desired outcome: Refund
Poor service
I ordered and paid extra for same day delivery. My flowers were never delivered. I received a phone message that was not understandable. But I could read there was a problem. I called and was told delivery person went to that location but no one with that name there. This was false. The address and phone number they have listed were correct. Poor customer service. I will never use 1-800-Flowers again.
Not being able to talk to a human
Order #: W01005871040522 - Flowers were to be delivered to the church before 11:30, August 28. I access the Customer Service online hub to put in the time change of the service. The hub gave me a phone number to call. I called the number and was kicked back to the Customer Service hub. Since I wasn't able to get the message to a human regarding the service starting at 11am. The flowers were delivered after the service began. They were delivered in a milk crate, that we had to unpack. The delivery driver could have unpacked them from the crate etc. The church members unpacked and placed the arrangement next to the casket. The church will not be using 1-800flowers again.
Desired outcome: If this company was used again, a number that reaches a human being not a computer. A partial refund due to the fact that they followed my instructions but weren't able to get the message the time had changed.
International flower delivery
Ordered flowers for my mother's 80th birthday, she lives in the UK, which were never delivered despite ordering a month before her birthday. Customer service told me tomorrow, still no delivery, told tomorrow again, still no delivery. Had 3 different reasons given in 3 days but still no delivery. They actually wanted to reroute the flowers to a US address telling me I must have someone in the US who I could send flowers to!
I have had a membership to their yearly passport membership for years but they have gradually been getting worse and this is the final straw with them.
Desired outcome: Speak to someone who is in the same country & understands what international delivery means.
1-800-Flowers.com - Delivery for funeral service
Order #W01005870713250 upon placing the order friday 8/18/23 I noticed my delivery time was guaranteed between 9am and 8pm I immediately called customer service to ensure the delivery would be in time for the 9am service, I was assured by the representative that the service time was noted and that I had nothing to worry about. today, well after the start...
Read full review of 1-800-Flowers.com1-800-Flowers.com In-depth Review
Website Design and User Experience: The website design of 1-800-Flowers.com is clean, modern, and user-friendly. The layout is intuitive, making it easy to navigate and find the desired products. The search function is efficient, allowing users to quickly find specific items or browse through different categories. Overall, the website provides a seamless and enjoyable user experience.
Product Variety and Quality: 1-800-Flowers.com offers a wide range of products, including fresh flowers, plants, gift baskets, and gourmet treats. The variety is impressive, with options for every occasion and budget. The quality of the products is consistently high, with fresh and vibrant flowers, well-packaged gifts, and delicious treats. Customers can trust that they are receiving top-notch products.
Ordering Process and Customer Service: The ordering process on 1-800-Flowers.com is straightforward and hassle-free. The website provides clear instructions and prompts at each step, ensuring a smooth transaction. Customer service is exceptional, with friendly and knowledgeable representatives available to assist with any inquiries or issues. They are responsive and go above and beyond to ensure customer satisfaction.
Delivery and Packaging: The delivery service of 1-800-Flowers.com is reliable and efficient. Orders are delivered promptly and in excellent condition. The packaging is secure and protects the products during transit. Whether it's a bouquet of flowers or a delicate gift basket, customers can trust that their items will arrive fresh and intact.
Pricing and Value for Money: The pricing of 1-800-Flowers.com is competitive and offers good value for money. While some products may be on the higher end, the quality and presentation justify the cost. The website also frequently offers discounts and promotions, allowing customers to save on their purchases. Overall, customers can expect to receive excellent value for the price paid.
Customer Reviews and Ratings: 1-800-Flowers.com has received positive customer reviews and ratings. Customers appreciate the quality of the products, the reliable delivery service, and the excellent customer support. The website also features customer testimonials, providing further assurance of the company's commitment to customer satisfaction.
Return and Refund Policy: 1-800-Flowers.com has a fair and transparent return and refund policy. If customers are not satisfied with their purchase, they can contact customer service within a specified timeframe to request a return or refund. The company strives to resolve any issues promptly and ensure customer satisfaction.
Additional Services and Features: In addition to their wide product selection, 1-800-Flowers.com offers various additional services and features. These include same-day delivery, personalized messages, and the option to add extras such as balloons or chocolates to orders. These additional services enhance the overall gifting experience and allow customers to customize their gifts.
Overall Experience and Recommendation: Overall, 1-800-Flowers.com provides an excellent online shopping experience for floral and gift needs. The website design is user-friendly, the product variety and quality are impressive, and the ordering process is seamless. The reliable delivery service, competitive pricing, and exceptional customer service further contribute to a positive experience. Based on these factors, I highly recommend 1-800-Flowers.com for all your gifting needs.
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Contact 1-800-Flowers.com customer service
Phone number
+1 (800) 356-9377Most discussed 1-800-Flowers.com complaints
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