The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

ProFlowers Complaints & Reviews

Proflowers / 12 months of Roses

La
Laura Press on Feb 15, 2019

My husband ordered 12 months of roses for Christmas for me. The whole process has been a nightmare. The first order came with no problem on Christmas Eve...that was the only thing that went right. The second order came with the same Christmas card wish and when we tried to get that updated...

Proflowers / cancelled order/half wilted arrangement

El
Elisa Diolosa-Mcmullen on Dec 31, 2018

i have a customer with Proflowers for many, many years and never had an issue. I ordered and Autumn arrangement for my mother-in-law for Thanksgiving about 2 weeks PRIOR to Thanksgiving. The day before Thanksgiving I get an email and mind you it was after 4pm when it was sent that my order...

Proflowers / rush shipping charge scam

Sk
Sktstkmr on Sep 22, 2018

9/22/18 - FAQ clearly states RUSH is for Saturday, Sunday, Monday. It is Saturday and I am ordering for Tuesday and got hit with RUSH charges. When i questioned this on Chat, was told that Tuesday is considered a rush day since they dont usually deliver on Monday. This means your FAQ i...

Proflowers / flowers not delivered on time, multiple times with no notification

Ka
kazoo123 on Jul 15, 2018

I ordered flowers and chocolate covered strawberries for my mother-in-law's 60th birthday and scheduled the delivery for the day of her birthday on June 30th which was 3 days away. On the day of the 1st scheduled delivery, I checked my email to make sure package was delivered. When I...

Proflowers / proflowers.com

Cr
CrystalF52 on Jun 11, 2018

Just like I now see everyone else has described, this is a HORRIBLE company to deal with. I saw a Groupon coupon for $30 worth of flowers for just $14 and I needed to order some flowers for a sick friend. Before I bought the coupon I went onto the ProFlowers.com website and found exactly...

Proflowers / two dozen rainbows mother's day roses

Ma
Mamma Pag on May 15, 2018

05/11/2018 Mother's day flowers never arrived, called customer service (in India) on the phone for over an hour... Told me they could deliver 5/21 um yeah that isn't going to cut it for mothers day. Cancelled order and took another half hour to be reimbursed the delivery fee. If I didn't...

Proflowers / all the frills for mom with pink geo vase

Li
Linda Jones Mellert on May 13, 2018

My daughter ordered this arrangement for me for Mother's Day. It was a lovely selection and arrived in a timely manner. The flowers were fine except for the three pink roses. They were old and beyond being used. I recognize how an old rose feels and acts. I cannot see where a reputable...

Proflowers / floral arrangement delivered in unacceptable condition

Ki
Kim McHugh on May 13, 2018

My brother sent me a floral arrangement (order # 111548161089-1) for Mother's Day. The flowers were old and the bouquet smelled of rotten flowers. The small purple flowers had stems with black, slimy rot and those had to be thrown away on the 2nd day due to the flowers dying. The pink...

Proflowers / proflowers

Ka
Karen Overton on Mar 4, 2018

I ordered 12 Red roses on 2/20/2018, and they arrived drooping and not pleasing to look at in my kitchen.I threw them out after 3 days because they never open or started looking better.2nd time ordering from you and was quite surprised and disappointed in the quality of the roses. The...

Proflowers / flowers were dying after only 3 days. no response from attempted emails to you!

Bb
bbeckkt22 on Mar 1, 2018

I ordered flowers (ORDER #111241905359) to be delivered on Valentine's Day and after only 3 days, they started dying and looking ugly. My girlfriend clipped the bottoms and even fed them flower food but nothing helped. I responded to my email from ProFlowers (email titled, "Your ProFlower...

Proflowers / customer service

Le
Lerea Law on Feb 21, 2018

I called on 2/13 to order flowers and decided against them so I cancelled them with 2-3 minutes I used my PayPal acct. I was told i would get a cancellation email which I never got. I yesterday 2/20 I checked my PayPal acct. and the money is still sitting in pending status. I called...

Proflowers / customer service

Ay
Aykut Toz on Feb 17, 2018

Placed the order, paid extra for express shipping guess what my order never made it to destination. I called to find out what went wrong 1st person asked bunch of questions like, order #, recipient name, address, my name, put me on hold several times came back with no info. She said she'll...

Proflowers / do not order from proflowers

Go
Gophermn on Feb 16, 2018

See attachment, says it all. Service was pathetic as customer service gave me wrong email to wecare. Also said there was no rocks that came wit plant, yet plant instructions says fill with rocks. One spends their hard earned money ordering online with hopes of putting a smile on the recipients face...

Proflowers / proflowers order: 112124949929

Sa
SadShani on Feb 15, 2018

Help!!! The customer service is horrible!!! This order was placed january 26th!!! My flowers never arrived for my children!!! I just spoke with customer service who canceled the order and did not offer any concessions for your mistake!!! This is awful!!! Terrible experience and terrible...

Proflowers / roses for vday!

Je
Jenny Villegas on Feb 15, 2018

Got a surprise box for VDay!! I get all happy open the box only to find my roses dried up gasping for waster, I quickly put them in water to try to save them I followed the directions, so I could enjoy them since you guys advertise you are the freshest. 3 days later the roses are DEAD!!!...

Proflowers / dead roses again!!!

Li
lindamar1959 on Feb 14, 2018

This is the second time my son has sent me roses from proflowers that were dead a drooping when they arrived. They arrived staurday 1/10/18 roses were sent by my son robert markisello to me linda markisello at 6603 ocala ave. Fort pierce fl, 34951 delivered by ups. They arrived with...

Proflowers / proflowers

Bk
Bkrchmar on Dec 28, 2017

I can tell you that the Pro in Proflowers doesn't stand for punctually reliable orders. Like many, I wish I had read all these scathing reviews first. I ordered an arrangement for my girlfriend to be delivered on her birthday. When it wasn't delivered on the proper date, they blamed UPS...

Proflowers / Never again

Fo
Fozia mansha on Dec 5, 2017

I didn't know that ProFlowers has a bad reputation. Blaming myself for being so naive and for not reading the reviews. I would not have made this mistake. It was my sister's birthday. I prepared for it in advance. I bought a gift and ordered flowers. I also paid extra to have them by 1 pm...

Pro Flowers / non delivery of flowers ordered

Lg
LG2017 on Oct 26, 2017

On October 25th 2017 I ordered flowers from Pro Flowers to be delivered the following day October 26th 2017 to my daughter in law who had just lost her horse that she had for 30 years. I assumed everything was ok, until my son texted me at 4:45 and informed me that the flowers had not been...

Proflowers / I don't recommend using them

Je
Jean on Oct 2, 2017

Never experienced anything like this. They are very bad. Something has happened to their system because I can't log in. I thought that maybe I forgot my password. There was a link, clicking on that will send you an email with a new link to change the password. I did. You know what I got? A...