Carle Place, New York
United States - 11514
I recently began trainng for 1-800-flowers. It was a week of training via conference call/webex.
You could work from home. Great, I thought. Our trainer was also working from home. She would leave us holding while she tended to her kids, did laundry, and checked her Facebook mail. It was paid training. We were on a call w/ 18 other prospect employees. At times you couldn't get a question in-too many people trying to talk. in our class was several people who shouldn't have made it past the first day. One man couldn't speak a complete sentence in English. Another woman was using a cell phone. We could hear her driving her car etc. An older lady couldn't navigate her computer well. But yet the entire crew graduated! Trainer must get some kind of bonus for that! We were all supposed to do mock orders on graduation day. Only 4 people got to to do that. We were scheduled to work that following Monday.Nobody was ready!!! More than half of the class quit. I spoke with several of them. They said they felt like they were thrown to the wolves. The only communication with a supervisor was thru aim chat rooms. Sometimes they wouldn't even give ansers back. or tell the customers to call back.etc. So now let me give some of you customers some advice. (A) You are more likely to get a "newbie" on the ph on Mondays (B) Give the cust.serv. agent your promo code ahead of time, once they go thru the whole order process-there's no going back for discounts (C) You can always call for a staus check, even if it's a couple of times a day or only a few minutes after the order-I advise it! (D)If they tell you they can only give a savings pass as compensation, that's BS. We were trained to do it in steps. 1First they offer the redelivery, savings pass, partial refund, full refund, or full refundw/savings pass . It goes in that order. Keep on them to get the full refund! (E) Once you give your cc # a hold will be put on the amount of the item(s) being purchased. Even if they are still processing the order. I canceled mine at the end of my conversation and she told me a hold would still be on that money up to 5 days!(F)They charge a $13.99 service charge and the tax depends on what the tax is in the "recipients" state-not your state, if different.(G) If you have a concern about your bill, when you call ask to speak to "Billing Dept." The person who answers is not trained well enough to handle some billing problems.We spent 10 minutes in class over this, if that. The rep will transfer your call to a more experienced person.(H) The cust.rep. gets a bonus for each call they transfer to the "Live Well" program. They try to sell you as much stuff as possible. They start with the most expensive, too. And FINALLY my advice is to use a local florist in recipients area. Ask the customer if the item is a florist or vendor item. Vendor means flowers will arrive UPS/Fedex in a box. If there is a vase you might get 2 boxes. Not very fresh. You can also use find-a-florist.com it's very helpful. ***I sincerely would like to apologize to all of you who have had a problem based on inexperienced/ill-trained cust.serv.agents. There are some good people working for them.**** Good luck!
I ordered a flower arrangement for my wife for my anniversary from online. On the day of the anniversary around 10:00 am I tried to check the status of the order and it did not pull up the order so I called the customer service. The guy said he was not able to pull the order even after searching by order number, name, email, phone, and cc number so he asked me to call back in half hour just to make sure. I called again at around noon and same thing so I asked to cancel the order and I bought the flowers from some other place.In the evening around 5:00 pm a guy showed up at our door with the stale flowers and deflated balloon and my cc was charged. So next day morning I called in to complain they said ok we will cancel the order and someone will pick up the flowers from the recipient. So at the end not only I had to go through all this ugliness but I looked like a [email protected]#$ to the recipient when the guy shows up at the door to pickup the flowers. Luckily, I had sent the flowers to just my wife and she understands. I cannot even imagine sending anything to anybody from this place ever again. I do not know why they want the flowers back; my guess is they want to send to the next customer…
Ordered a plant for my wife's birthday. They were scheduled to be delivered on Friday to her school. They say they were delivered after she had left but UPS tracking shows it was delivered on the following Monday. Over the weekend I was promised by a representative that I would receive a full refund which was not honored by the supervisor that I spoke with. I was forced to spend hours on the phone speaking with representative after representative to try and get a straight answer about where the order was. Was told lie after lie including and not limited to:
The address the order was being shipped to was changed to get it to my wife at home
The order was being sent by FedEx (even given a bogus tracking number)
Someone would call me on Saturday (still awaiting that call)
and the list goes on.
I had just checked my account and saw I had been debited from TLG Livwell $11.99. I had sent an inquiry in to my Bank on the transaction because I have seen it on the account and never really knew what it was. My husband deals with the account and he is deployed at the moment. I decided to look up this company and found all Consumer Complaints.
As I was reading through all of the complaints it made sense. I had ordered flowers on Mother's Day in may and now it's october and I am getting debited from this company. I called 1800flowers immediately and as I was talking to the first customer service rep. She hung up on me because I refused to be transferred to Livewell because I had read that no one has received an answer. So... she kept interrupting me said, well... there is nothing I can do for you. I said, well... we will be on the phone for awhile until you can figure this out. She said, No we won't, and HUNG UP on me!!!
I was so offset that the CUSTOMER SERVICE representative responded with such sass. I called back yet again and the second rep said I know exactly what to do and put me on old and then put me on hold again and had transferred me over without telling me. I had the new rep tell me that I had to leave a message with Dave something or other. I had told her about how people have been getting signed up for this without there knowledge. She said, well you need to just talk to Dave but... If he doesn't answer leave a voicemail. I had told her, I will but, I am making a complaint to the Better Business Bureau. She paused for a moment and I thought she would actually help but, didn't even care. I think she was trying to think of what the BBB is.
So, I got transferred yet again and left a voicemail for David because of course his phone was off.
It was a loss of 60.00 so far and the first is coming up soon.
I sent flowers to a sick employee on may 23, 2008 and they charged me 11.99 for a membership to livewell since june 2008. I did not realize this recurring charge because I failed to review my statement carefully. Thankfully american express removed the charges from aug, sept, and oct.
After reading all the comments, it seems like I will have to fight with live well/1-800-flowers to get my money back. I did not know I would be charged 11.99 a month just for ordering flowers online from this company. I only signed up for the free rewards program and receipt of promotions. Beware!!! It's better to support your local florist without going through the drama!
This summper I placed an order from 1800flowers.com for my grandfather that was under the weather. He did get the package I sent him. What I got in return was a membership to Liv Well. I didn't order a membership and will never use it so I asked for a refund on the charges. The agent cancelled my membership but would not refund the charges. I asked for his supervisor and after he put me on hold he came back on and informed me that his supervisor has approved a refund.
Beside the awful flowers they sent, they gave my credit card info to a company called Livwell to where they billed my credit card for 11.99 per month without my knowledge for several months. They now refuse to delete my info from their system so that It can be used again. I have since had to close down the credit card.
I called 1-800-flowers to place an order for a basket to be sent to the home of my sister & brother-in-law for the passing of his mother. I gave all of my information upfront (mistake) before placing my order. I didn't know what arrangements they had so I talked to the representative to see what choices were available to me. The rep couldn't really find what I wanted and was taking a very long time. I told him to delete all of my information and that I would call back IF I decided to order from them. He said he was sorry they didn't have what I wanted and yes, he would delete everything and not to worry. That SHOULD have been the end of it.
The next day I went to check my bank account balance and saw a charge for $68.98 from 1800Flowers. I called them IMMEDIATELY and said what is this?? I was like... how could there be a charge when I never picked out anything??? The rep had taken it upon himself to choose something on my behalf and charge me for it!!! I was livid!!! This is fraud & theft!!! I was told the order had been canceled and the money would go back into my account after 3-5 days. It's day # 3 and the charge is still showing. So, we shall see. My point is that there shouldn't even BE AN ORDER to cancel because I NEVER ORDERED ANYTHING!!!
DO NOT USE THIS COMPANY!!! Once they get your information you are screwed and they will order things on your behalf that you do not give them the authorization to order!!!
I was out of town and ordered a plant for my aunt’s mother’s day.
A few days later I checked confirmation and the address was listed as 9 instead of 91.
I notified them immediately. They said ups had tried to deliver to #9 twice and then returned the plant. They offered to give me 20% off on a future order.
I told them ups would not deliver twice, because there was no street #9, so they should have called my aunt, them, or me. They said ups didn’t do that. I told them ups had called my son 2 weeks prior when proflowers had a delivery at his prior job, and they delivered. She hung up on me.
I sent an e-mail request for a refund of the $ 50 and they responded by offering 15% off a future order. I used a debit card, so there was not stopping the payment.
First off 1800 flowers.com ***, I ordered roses for my girlfriend on Tuesday to be delivered on Wednesday... Shouldn't be that hard seeing as that's the only thing the company does. Wrong, after waiting and waiting to get a phone call from her saying how much she liked the flowers, finally by 6:30 I decided to find out myself. You know what 1800 flowers said?? «Yes we've received your order and we see it but some how it's not set to be delivered until one week from today"... Waited all day just to find out that because someone else is incompetent I never got to send her the flowers. What a crock.
I work in a flower shop and I am a member of Teleflora and FTD. I want everyone to know that all the...
I paid $80 for flowers to be delivered to my wife's office on our anniversary. They arrived and the arrangement looked like it cost about $20 to put together. All but 3 roses died within 3 days. I called customer service to complain, but their computers were down, so I was told to call back tomorrow or send an email. I sent an email asking for a refund, and was told they would replace the arrangement and the company would have to pick up the old flowers. I replied that this was not what I wanted as my wife doesn't work at her office full time and would not be there to receive them. I stated clearly that if I didn't get a refund to forget the whole thing because I did not want replacement flowers. They replied back that they wanted me to be satisfied and would issue a full refund on my card.
Five days later, no refund, and my wife's office received a new flower arrangement that looked a lot like the first one, only it wasn't quite dead yet. I sent yet another email expressing my displeasure and quoted their reply that I would receive a refund. At this point, i'd had it with their customer service and told them to just forget it and leave me alone. They emailed me back that a customer service agent would soon call me on the phone, at which point I replied again to just leave me alone.
This company is terrible. Their customer service agents can't do their job properly and their flower arrangements are horrible and overpriced. I will never, ever again use this company for flower delivery. They lied to me outright and did exactly what I didn't want them to do. They promised me a refund and gave me more lousy flowers. Thanks for nothing, 1800flowers.com
I placed 2 orders for flowers, the first were sent to my sister and while they arrived they were definitely not what we had ordered they were supposed to be shades of purples. The ones she received were UGLY they were yellow and white and no purple plus they were a total of like 5 flowers.When I complained they said they were delivered and they would not help further.There goes $50 I was quite embarrassed at the horrible flower arrangement. My wifes were supposed to come yesterday they never did. However we received a delivery conformation and when I contacted them they said my wife signed for them. BULL we have to go out of town and spent much of yesterday shopping. I told them I am going to contact my laywer and I will produce receipts for whatever time they say she signed. I am also going to file theft and fraud charges for someone forging my name! I will call my sister and find out the florist who delivered hers maybe it was the same one who forged my name 1800flowers refuses to give me the local florists!!! I will not stand for someone forging my name!!! Thats fraud!!! There goes $100.00.
My valentine's day order was given thru the 1-800-flowers.com web site on 2-12-08 for a 2-14-08 delivery. The order was delivered 2-15-08. I am totally in the doghouse with my wife as there was nothing for her valentine's day. The flowers showed up 2-15-08. They are frozen and in extremely bad shape. They do not look attractive. I am refusing to pay for an order that is a day late and in extremely poor condition. Three web site inquiries were sent to 1-800-flowers.com, with no response from them outside of an automated "thanks for your e-mail". I tried to call them about my concerns. Their phone system refused to let me talk to a human about my issues. It hung up on me. This is the poorest example of customer service I have experienced in a long time. I will tell all of my friends to avoid using 1-800-flowers.com lest they be treated poorly like I was. I am going on line to let everyone know how poor this company serviced my business and then didn't handle my issue.
On February 13th, I ordered a 149.99 bouquet of flowers for my wife to be delivered next day on Valentines Day, because I am out of town on business and we couldn't celebrate the day together. She waited all day until 6pm, when she had to finally leave to attend a dinner appointment.
They conveniently would not answer their customer services phones with some lame disclaimer that due to the high volume of calls, their customer service reps could not answer the phones and to please visit the website where you could track your order online. I was unable to track my order because there was no tracking number, as promised. I have been reading other complaints online and wish there was a way to shut this obviously BAD BUSINESS company down.
As of noontime, today, (EST), 800-FLOWERS.com had made NO EFFORT to contact me or to have the flowers delivered. The real thing that chaps my hide is all the rigamarole I'm now going to have to go through in order to get a refund! What a disappointment and what a drain on my wallet! I would highly recommend finding another floral service!
1-800 Flowers failed to deliver flowers to my daughter of Valentines Day, and then proceeded to charge my credit cad and assume I wouldn't notice. After spending hundreds of dollars with them on a single order, they just didn't show up. No call, no email, nothing.
Their phone lines simply stated that due to the high number of calls, their operators would not be answering calls so if customers could not complete their call with the automated system, they should go to their website. i went to the website and my order tracker simply said, "order placed."
Here I am at midnight on Valentines Day and my daughter is disappointed b/c the flowers I promised her were never delivered. I placed the order days ago. Meanwhile I still paid for them and cannot reach anyone at the company.
I was sent an advertisement from 1800flowers.com, to order flowers, it showed a price and description of the flowers to be sent. When my wife received the flowers it was nothing like what was advertised, I was totally embarrassed by what they sent to my wife. Instead of a plant with a bunch of flowers in the pot, she received one flower, and there were two sticks along side the single flower. (The sticks looked like chop sticks). I called their customer service, and was told, that eventually the plant when full grown would look like the advertisement. This company should not be allowed to be in business, they are nothing but scammers. I would like to sent you pictures of what they advertised and what was sent to my wife. I will never buy from this company again. I intend to notify the BBB in my area.
For my birthday my boyfriend spent $85 dollars at 1800Flowers.com and they looked like a blind 2 year old put the arrangement together in a butt ugly dollar store vase. There was no creative effort. They died within 2 days. Therefore I tend to believe they were not fresh. For $85 dollars go to your nearest grocery store pick out a beautiful vase, fresh flowers and you'll have a beautiful gift and money left over to go out to dinner. I complained to them they claimed that they had never received a complaint before and offered only 20% off my NEXT purchase. Do they think we are fools and purchase from them again? Instead I plan to spread the word how much of a rip off they are because I feel that they no effort to make this right. Since then I heard of other complaints. BEWARE DO NOT USE 1800FLOWERS.COM!!!
On may 8th 2007, I ordered flowers for my mother from 1800flowers. They were supposed to be delivered the next day (May 9th, 2007) , well in time for mother's day which was may 13, 2007. On may 16th, I got as call from my mom. She never received the flowers!!!
I contacted 1800flowers that night. After arguing with them for several minutes, a supervisor finally cam on and promised to deliver the flowers and give a full refund.
I never received notification of the delivery, and I never saw my bank account credited anything. I called my mother to find out that they finally were delivered on saturday (Ten days late, and six days past mothers day).
I called 1800flowers today (May 22nd) to find out what happened to my refund, as was told that they never refund the whole amount if the flowers are eventually delivered. They claimed that they had nothing in the notes about it.
I demanded to speak to a supervisor, and when I told him that I would tell everyone I know how I was treated, I was told to do whatever I had to do.
So, I am here to tell people not to do business with this company. They lied to me. They ruined my mother's mothers day. They are not to be trusted, and I am telling everyone not to do business with them, unless they find such treatment acceptable.
Never, never order on a generic floral delivery website like 1-800-flowers or e-flowers etc... If you want to order flowers online, look at their "about us" section and find a local address and phone number and make SURE they have an actual flower shop with real designers working. They will be honest about their charges (you pay for the flowers and delivery only) and you will know exactly what you are getting. 1-800 Flowers skims money off the total not to mention charges you a 12.99 service charge just for the privilege of ordering from them. PS they won't give you your money back either!!!