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4.3 1472 Reviews

1-800-Flowers.com Complaints Summary

49 Resolved
236 Unresolved
Our verdict: With 1-800-Flowers.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1-800-Flowers.com reviews & complaints 297

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11:52 am EST
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1-800-Flowers.com Order using Groupon code

I purchased a 30 dollar Groupon code. Tried 6 times to use it said code was no good
Copied and pasted so not mistyped

So I call placed the order took 30 min
On line I could get delivery I wanted
By phone only Wednesday or Saturday
Operator did not inform me Saturday would be extra charge but I asked
I ordered Wednesday delivery
I guess calling not as many options as on line
At the end they were unable to apply code

Rep said he would charge full price and credit 30 dollars

This morning my card was charged full price
And another charge 30 dollars less

This overdrew my account. Got charged 35 dollars

Called got nowhere
Asked for supervisor was told none were available

Finally was told a ticket was put in and maybe in the next 24 hours I would get a call back

Worst company I have ever delt with
And now costing me more then never using Groupon

Desired outcome: I want the 3 hours of my life lost dealing with you and my bank charge reemburst a old with the full price charge refunded

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12:33 pm EDT

1-800-Flowers.com Dissatisfied customer

My complaint is for order W01005773725960. I had paid 200.00 for the cross arrangement for my brother. It should have been front and center for that price but I had to ask about it because it was so little I couldnt find it. First it was not only small it was placed way up on the stand which made it look even worse. I might have been ok had it been centered with greenery around it and placed correctly but that was no 200.00 worth of flowers etc. I also order a plant from my brother and my kids and that looked better than ours.
I have used 1800 flowers for all of my flower needs up till now but will definitely think twice before I do it again.
Sincerely,
Diana Allen

Desired outcome: Money back

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4:49 pm EDT

1-800-Flowers.com Order problem not related to me for correction

Wednesday 9/15/21 I ordered a Funeral Spray $160 for funeral. Deceased Mary Ruth Barrett funeral Sat. 9/15 @10:00 AM, Forest Park Westheimer Funeral Home, 12800 Westheimer, Houston, Tx 77077.
800 Flowers representative took my order, credit card information and offered a confirmation number that I did not write down and e mail confirmation.
Order was completed with rep.
We arrived at funeral and learned flowers did not arrive.
Upon calling 800 Flowers this afternoon, I learned there was a problem processing my credit card after I completed my order, however I was not contacted to remedy the problem.
I cannot imagine how 800 Flowers did not contact me on this order having been initially confirmed.
Jeffrey Schnell, [protected], [protected]@yahoo.com

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5:27 pm EDT

1-800-Flowers.com Ruined funeral

DO NOT USE 1-800-Flowers.com! August 20th was my Godmother's funeral, same day as her birthday. I ordered a beautiful standup spray because I thought of her as my second mother. I walked in to church, no flowers. This company turned an already sad and stressful situation in to a bad one. I called them from church, they tried calling the florist twice but they never answered. I was angry and upset while already sad and upset. They're going to refund. I messaged them today, I got an apology, I told them they massively dropped the ball and they need to make this right. I received a reply, not gonna happen! They don't care to keep a customer. No problem, I'll just continue to post this everywhere and will never use them again. After reading other posts, apparently I'm not the only one with the same issue. No thanks, no more.

Desired outcome: Credit of at least $100.00

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9:02 am EDT
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1-800-Flowers.com Failure to timely deliver

Order #: W01005766505056
Order Date: 8/8/2021 for delivery on 08/09/2021 with expedited delivery between 12pm and 3pm.

On 08/09/2021 At 412pm, received a text advising of delivery. However the item was not delivered. A RUINED BIRTHDAY!

On 08/09/2021, Between 430pm and 515pm - spoke with representatives that advised the flowers were probably on a truck still out for delivery and to expect delivery before 8pm. Representative further stated that I would receive a call back within 2 hours with an update on the status of the delivery.

08/10/2021, at the time of writing this complaint (858am) no delivery or phone call have been received.

Resolution: Flowers to the recipient for a week at the expense of 800Flowers for their failure to retain a local company efficient enough NOT to ruin someone's birthday!

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3:23 pm EDT

1-800-Flowers.com 182567mn swarovski minnie earrings

I followed a link from a Facebook ad for Mother's Day gifts where it showed Disney Mickey and Minnie ear rings from Swarovski, and placed an order for a pair of each on 4/27, with listed delivery dates of 5/6 for the Mickey pair and 5/13 for Minnie (which I accepted the later date with order so close to Mother's Day). Order #W01005753684006.

First, after the fact I find out that your website duplicated my order and created 2 of them (#W01005753689992), charging me for both. When trying to get the duplicate order cancelled and my money refunded, I kept being told the duplicate charge was just a "temporary authorization" and would disappear, to which I responded no they were not temporary and actually cleared my bank.

I did manage to get a refund from one pair of earrings on 4/29, but not the full duplicate order. I then had to waste even more time on phone calls and chats getting someone to help me with this duplicate order, again, and again I managed to get partial refund for the second pair of duplicate earrings, but still not a full refund of the order amount. I am still owed the remaining balance of $21.29 from the duplicate order.

After that fun, May 13 came and went the Minnie earrings never got delivered. After again spending many hours on chats and phone calls, I get told that they were not delivered because they were "unable to locate a florist in the area".

This is absurd because it is not a floral delivery, and the first pair of Mickey earrings got delivered on the date expected without any issues. If they could be without "a florist in the area", why can't the Minnie earrings?

They then issue a new order #242307636 with estimated delivery of June 4.

Needless to say, this replacement order and all subsequent ones (3 so far - 243078934, 243893895, 244790562), have also failed to be delivered for the same ridiculous reason of "unable to locate a florist in the area".

It is now July and an order I placed in April for Mother's Day in early May, and one item has still not been delivered.

If the item was not available, it should not have been advertised. If it can't be delivered, then it should never have gone through as a valid order. But as mentioned, the Mickey pair of earrings was delivered as expected so delivery is not an issue.

This needs to get resolved ASAP so my wife can have the rest of her Mother's Day gift now!, and I need the remaining 21.29 of my duplicate order refunded.

Thank you
Chris Jimenez
Celebrations Passport member [protected]@att.net

Desired outcome: Product delivered that I ordered, full refund of duplicate charges

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9:11 am EDT

1-800-Flowers.com Flowers

I ordered roses for a sympathy order # wo1005762744012. Ordered on 6/2/2021. Was very dissatisfied with how they looked and I paid over 90 dollars with delivery and tax. I always order from you and other flowers and baskets were beautiful. The pic taken looks like a 10 dollar plant

Desired outcome: I would like to be refunded at least half of what I paid

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10:12 am EDT
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1-800-Flowers.com Floral order for my aunts funeral

On May 3, I ordered two azalea plants to be delivered for my aunt's funeral, asking them to be delivered May 6. On the order form, you guaranteed you could have them arrive within 2 days. I indicated to my loved ones that they were coming, as we were unable to attend due to COVID issues. I mentioned to my cousins that the flowers were coming; they literally had neighbors watching for the arrival as they went to their mom's funeral. The plants only came a week ago, better than 2 WEEKS AFTER the delivery date. This is atrocious and unacceptable delivery of service. If you couldn't deliver, you should've let me know - instead I started receiving a whole bunch of messages last week from you saying - 'no worries - gifts are being delivered'. This is ridiculous and unwarranted, especially when the gift I was trying to send was to potentially help with my family's grief. Instead this has added more grief. Also, I've attempted to contact you several times about it - why should I be surprised that it's impossible to reach out to you for such issues? Of course you don't want to hear about mishaps - looks like there's too many to count. Shame on 1800Flowers.

Desired outcome: reimbursement at this point

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10:47 am EDT
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1-800-Flowers.com Azalea bonsai large w/windchime

Order #: W01005754920586
Order Date: 5/1/2021

Went onto 1800Flowers.com site to order...
AZALEA BONSAI LARGE W/WINDCHIME
Product Number: 18201LW
for Mother's Day. Looked very nice on their website. Ordered the large thinking it would be large and nice. My mom sent me a photo of what she got and I was furious. OMG. Awful. I reached out to this company to send a suitable replacement. No response. Stay away from this company. If this wasn't fraud, I don't know what is.

Desired outcome: Full refund

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12:39 pm EDT

1-800-Flowers.com Mother's day flowers / chocolates delivery

I placed an order for the Elegant Blush Bouquet and Chocolates on 5/07/21.
$100.67 Delivery on 5/09. There was a delay. I received a call from customer service 5/07 8:35PM the bouquet I ordered would be exchanged for an equal value assortment on 5/9. I agreed. I contacted them again on 5/9 because I had no tracking number and nothing had arrived. Customer service stated the etd would be the 11th now. No one contacted me to tell me this.
In the end my Mother In Law received a delivery Wednesday 5/12 at 5:03PM. That is saved in the FedEx tracking, my account shows it was delivered 5/09. I will attach
Not one thing I ordered she received. Tulips (not comparable at all to my original order) already blooming, NO vase and NO chocolates. I tried to speak with CS through chat. I kept getting a message that the connection was bad. I called and the rep asked if I would like redelivery. I asked if my original order would be delivered., She said the Elegant Blush Bouquet. I again asked her to look at my order that there were also chocolates and the vase should be included. She put me on hold and came back to tell me that part of the acct was locked. I asked to speak to a supervisor. She said someone would call me. I asked when. She stated as soon as we hang up. That was 5/13 at 2:11 PM and I have not heard from anyone. I waited until May 14 to dispute the claim with my bank. And now they are as of today 5/26 disputing my refund.
I have tried to resolve this. If redelivery of my original order was offered I would have been completely fine with that. They have a guarantee on their service and they did not delivery one thing I paid for.
I really wanted my MIL to have something special. We live states apart and couldn't visit. The chocolates were for my Father In Law. He has Alzheimer's and I didn't want him to feel left out. And my MIL deserved a beautiful bouquet for her special day because taking care of him daily is hard. This is not right to treat consumers this way when a company guarantees satisfaction. She got sickly tulips without even a pretty vase to put them in and my FIL got nothing.

Desired outcome: Redelivery of original order or refund

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4:06 pm EDT

1-800-Flowers.com Got dead flowers for Mothers day as there was no water in the box.

I received my flowers on May 5th for Mothers Day. They were dead as there was no water in the box. I called to complain on Thursday the 6th of May and was promised flowers on Monday the 10th. The flowers never arrived. I called to complain on Tuesday the 11th and was promised flowers on Thursday the 13th. I never got flowers. I called again on the 19th and was promised flowers on the 22nd. I called on the 22nd and was promised flowers on the 24th and never got them. I called on the 25th and asked for a supervisor and I was told one would call me back and they have never called.

Desired outcome: I want flowers. I want someone to call me back

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8:38 pm EDT

1-800-Flowers.com My Mom's Flowers NOT arriving in time

So my Mother ordered flowers from 1 800 Flowers on Sunday, May 15, 2021 for my uncle's funeral and they were suppose to arrive on Friday, May 21, 2021 but they never came. She called the funeral home and they said that they never showed up. My mother has been grieving but this happening has made her more upset. She is very disappointed and I am too because I do NOT like to see my mother upset.

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2:43 am EST

1-800-Flowers.com Order Status and Refund

Placed an order for a mother's day delivery on May 7th. The delivery cost an additional $14. The flowers were not received on the 7th, 8th, 9th or 10th of May. I called on May 13th and requested a refund. Rep said refund would happen, no refund. Called again on the 20th & rep hung up on me. I would like a full refund! order # W00935756448026

Desired outcome: Refund

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9:52 pm EDT

1-800-Flowers.com Delivered sub standard flowers later than requested

My family ordered Mother's Day flowers that were not delivered until the Thursday after Mother's Day. Delivery was a disaster and flowers were dropped at the wrong address without any kind of moisture. This is Las Vegas with 90 degree weather. Some white roses opened up but none of the pink ones. Substandard products that I will never recommend to family and friends and my family was very disappointed in the ordering process and lack of concern over late delivery.

Desired outcome: Refund to my family

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3:17 pm EDT

1-800-Flowers.com Damaged mothers day flowers

Flowers came for mothers day very wilted... Called to complain and this person from the philippines said new flowers would be sent on the 11th... Never arrived.. Called again and this person a supervisor from jamaica said new flowers would arrive the next day on the 15 th... Never arrived... Original order # is po [protected]... Tracking # was99776 1006 4427... For name vickie poer... Fromtiffany and brian mccormick or poer the replacement order # they gave me for replacement was [protected]... Where are the flowers my daughter paid you for for my replacement?... My contact # is vickie poer [protected] and my email is [protected]@aol.com... Do you think I should reach out to your ceo... Chris mccann?

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3:19 pm EDT

1-800-Flowers.com Failure to deliver flowers, or let buyer know about that failure

Can I give negative stars? I ordered a bouquet for my mother, to be delivered the thursday before mother's day, to avoid the busy delivery times. I called her on mother's day and learned the delivery was not made. 1 800 flowers did not tell me! I called them, spent 45 minutes on the phone to ask for a solution. They promised a delivery on the tuesday after mother's day. They did not deliver! They did not tell me about their failure to deliver a second time. I called today (the friday after mother's day) and they still had not delivered, and could not offer me a delivery either today or tomorrow. I finally cancelled the order, and asked for a refund. When I asked the amount of the refund, the figure named by the operator was not the same as the amount charged to my credit card. So now I wonder if I will get my full refund. The operator said it could take 5-7 days for the refund to appear. Because of their history of promising delivery, and doing nothing, I will have to wait and see. The operator told me I would receive a $20 coupon for my next order, for my inconvenience. What can you get for $20? I am unlikely to give them any more of my money. I do not reccomend this company. Stay away. The operators I spoke with were kind, and friendly, but were unable to actually do anything helpful - not even get the refund amount right.

Desired outcome: do better

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Honest abe#1
Allentown, Pennsylvania, US
May 18, 2021 8:15 pm EDT

I have been a florist for over 49 years! We were once involved with processing orders for 800 Flowers but had to stop working with them due to non payment! For example, on a $50 order the fulfilling florist will only receive about $29.84! They keep the difference for getting your order.. Call a Florist directly and you will receive, from a reputable florist full value with no hidden costs or fees and you will be able to personally talk to the florist fulfilling the order this way... CALL A FLORIST - AVOID what we call in the industry as an order gatherer!

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10:58 am EDT
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1-800-Flowers.com W01005752572204,W0061674988

Custmer service was bad when I talk to a mr Robert he told me that both of my flowers will be delivered onMay 7, 2021, but when the 2nd flower that i order came it was not the order i put in. Call you you all again said you all send me flowers on May 11, 2021 I told her not to i don't want them.ther 1st flower i order ther were to be here May 8, 2021 didn't come until May 9, after 4:00 PM. you see i didn't get the flower when i wantit to come when i put the order in 4-22-21 and 4-23-21 I will never order from you all again and i will tell every one how i feel. I do not want any thing from you

thank you
Ms. Norman

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12:52 pm EDT

1-800-Flowers.com Mothers Day Flower Delivery

I am writing about a very disappointing and horrible experience I had this year with your company. I ordered Mothers Day Flowers for both my mother and my Mother in law. I decided to order early so I ordered 3 weeks before Mothers Day, to be delivered on May 8th, a day before. Well My mothers flowers came on time, but looked nothing like the picture I had seen of them (Kaliedescope roses..2 dozen)Not only that, they never opened and dried up and died a couple of days later!My mother took pictures just in case I needed them. Also my mother in law received her flowers a day late and the delivery people left them on the doorstep when they weren't home, when they arrived home they found the flowers fallen over and most of them were destroyed, they also took pictures, they were Tulips also 2 dozen.so needless to say I am reeling over this having spent a lot of money, and also the embarrassment of my loved ones receiving inferior flowers! I would like a refund for these flowers as I spent over 200 dollars on them combined, thank you, Teri Prusakowski

Desired outcome: A refund

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3:34 pm EDT

1-800-Flowers.com Amazing Mom Bouquet delivery for Mother's Day

I ordered a bouquet of flowers for my Mom for Mother's Day on 5/7/2021 for a delivery date of 5/8/21 but was flexible for 5/7, 5/8, or 5/9. I received a confirmation email on 5/8 at 6:08pm that the flowers had been delivered. I didn't call my Mom to see if she received them, I figured she would let me know. She sent me a message the following day that they were delivered as she was getting into bed at 9:30pm! The delivery hours on the website state 9am-8pm. She sent me a picture of what she received. They looked nothing like the bouquet I paid $150 for. I left a review on their website. They email me back and said they were sorry about the circumstances and I could call them if I wanted to. I wanted my review to be posted for one thing, and I wanted a refund since they didn't send the flowers I ordered, not even close. Neither of these things were done and they never replied to anymore of my emails to customer service. They should not be allowed to keep getting away with this rip off and false advertising. The reviews on their page are all shining 5 star reviews, but the reviews at BBB are the truthful ones and they won't allow them on their website.
I requested them not to go to my Mom's house and pick up the ones she received as that would be disrespectful and inconvenient for her. They can at least refund my money so I can go out and get my own flowers for her.

Desired outcome: Full refund

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4:41 pm EDT

1-800-Flowers.com Mothers Day flowers didn't received on date

I ordered flowers for my Wife on May 4, 2021 hoping that they will arrive on May 8, 2021. But on May 8, 2021, my Wife did not receive any flowers. I called them and they said the delivery company could not deliver the flowers to my Wife on the date I requested. I asked them why they couldn't deliver it, why don't call me or email me. After that, they promised to hand it over to my Wife on the next day on May 9, 2021 (Mothers Day). The next day, my Wife didn't receive any flowers either. I went online to find out that they had moved the delivery date to May 10, 2021 without calling or emailing me. I called them back and they apologized and I asked to speak to their manager. I waited 30 minutes and couldn't meet their manager. After that, I checked my order, they said that my order will be delivered on 11/5/2021 which means 4 days later. In the end I have to tell them that I want to send flowers to my wife on Mothers Day, not 4 days after Mothers Day. In the end I gave up and had to cancel the order.
Above is my Wife's story of an incomplete Mothers Day and I hope that no Mother or Wife will have to go through a bad day like my Wife.

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1-800-Flowers.com Customer Reviews Overview

1-800-Flowers.com is an online retailer specializing in floral arrangements and gifts. They offer a variety of products including fresh flowers, plants, gift baskets, and assorted food items. The company provides services for a range of occasions such as birthdays, anniversaries, and sympathy expressions. Customers can place orders through their website or by phone, with options for same-day delivery and international shipping. The site also features a selection of add-ons like balloons and chocolates to complement purchases.

1-800-Flowers.com In-depth Review

Website Design and User Experience: The website design of 1-800-Flowers.com is clean, modern, and user-friendly. The layout is intuitive, making it easy to navigate and find the desired products. The search function is efficient, allowing users to quickly find specific items or browse through different categories. Overall, the website provides a seamless and enjoyable user experience.

Product Variety and Quality: 1-800-Flowers.com offers a wide range of products, including fresh flowers, plants, gift baskets, and gourmet treats. The variety is impressive, with options for every occasion and budget. The quality of the products is consistently high, with fresh and vibrant flowers, well-packaged gifts, and delicious treats. Customers can trust that they are receiving top-notch products.

Ordering Process and Customer Service: The ordering process on 1-800-Flowers.com is straightforward and hassle-free. The website provides clear instructions and prompts at each step, ensuring a smooth transaction. Customer service is exceptional, with friendly and knowledgeable representatives available to assist with any inquiries or issues. They are responsive and go above and beyond to ensure customer satisfaction.

Delivery and Packaging: The delivery service of 1-800-Flowers.com is reliable and efficient. Orders are delivered promptly and in excellent condition. The packaging is secure and protects the products during transit. Whether it's a bouquet of flowers or a delicate gift basket, customers can trust that their items will arrive fresh and intact.

Pricing and Value for Money: The pricing of 1-800-Flowers.com is competitive and offers good value for money. While some products may be on the higher end, the quality and presentation justify the cost. The website also frequently offers discounts and promotions, allowing customers to save on their purchases. Overall, customers can expect to receive excellent value for the price paid.

Customer Reviews and Ratings: 1-800-Flowers.com has received positive customer reviews and ratings. Customers appreciate the quality of the products, the reliable delivery service, and the excellent customer support. The website also features customer testimonials, providing further assurance of the company's commitment to customer satisfaction.

Return and Refund Policy: 1-800-Flowers.com has a fair and transparent return and refund policy. If customers are not satisfied with their purchase, they can contact customer service within a specified timeframe to request a return or refund. The company strives to resolve any issues promptly and ensure customer satisfaction.

Additional Services and Features: In addition to their wide product selection, 1-800-Flowers.com offers various additional services and features. These include same-day delivery, personalized messages, and the option to add extras such as balloons or chocolates to orders. These additional services enhance the overall gifting experience and allow customers to customize their gifts.

Overall Experience and Recommendation: Overall, 1-800-Flowers.com provides an excellent online shopping experience for floral and gift needs. The website design is user-friendly, the product variety and quality are impressive, and the ordering process is seamless. The reliable delivery service, competitive pricing, and exceptional customer service further contribute to a positive experience. Based on these factors, I highly recommend 1-800-Flowers.com for all your gifting needs.

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1-800-Flowers.com contacts

Phone number

+1 (800) 356-9377

Website

www.1800flowers.com

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