1-800-Flowers.com
reviews and complaints

I ordered a get well basket for a friend that was in the hospital. The delivery driver was unable to deliver it due to being a military base. I advised 1-800-Flowers that prior to making the purchase and they stated they are local and have delivered to that hospital several times and it would not be an issue. I reached out to 1-800-Flowers several times that day to see if it was delivered to be told they couldnt do it but didnt call to advise. I then requested a refund, which I was told was completed and processed on their end on 4-14-23 and to give 7 business days. I followed up several times, (see attached texts) over several days and was advised the same thing, it's been processed. Last night I follow up again for the refund status to be told it was never done, every concern I had was ignored, the rep kept saying a supervisor would call me to process the refund today. Its 5:17pm and not one call from the company.

I received the wrong Bouquet of flowers called Customer Service asked if he could provide me with the local florist who sent him he said yes. I gave him information then he was trying to distract me and I kept asking give me the name of the florist that delivered them. He said the company does not give that information out. I told him he was a liar he tried telling me I said something different as supervisor he hung up. Mind you the local florist is just as much to blame for this because they willingly sent the wrong paid for item and they didn’t leave any contact information just dumped flowers on 91 degree day on front porch. This company is trying to divide individuals act of kindness with this type of unacceptable behavior.

In May 2020 I purchased flowers like I've done in the past and that was the last time I bought flowers from this company. However, today in April 2023 I was going through my bank statements and I saw that I was charged a $32.65 membership fee since March 2020 which I never authorized. The rep said that he wasn't able to show if I called in March 2020 or did it online to "purchase" this membership. However, I didn't do either, I never purchased a membership, somehow 1-800-flowers did it on my behalf which is super shady and criminal.

I ordered some flowers and they are supposed to have same day delivery I was emailed late afternoon saying they couldn’t be delivered so I called got a little bit of discount and next day they were delivered and they didn’t even look like the flowers I ordered so I was very disappointed again some discount was applied but I’m still not satisfied with the flowers that they sent and they also were supposed to upgrade flowers and that didn’t happen either I’ll never order from there again

I place in an order on Sunday February 19, 2023 for sympathy flowers and was told that it would be delivered on February 22, 2023. So, I did get a confirmation email and text messages in regards to my order and was able to track to see how far the Fedex truck was in regards to delivering my flowers. Then around 8:45pm tonight I decided to call the 1-800 Flowers because I did not see the truck moving at all to the destination and the representative follow up and told me that it would need to be delivered tomorrow but she could not guarantee it. These flowers were for my Uncle who passed and it is very disappointing that I had to cancelled my delivered because I did not know if my flowers would make it there on time. I use 1-800 before and did not have a problem so this will be the last time time that I will use 1-800 flowers for anything going forward and will make sure that my family members know as well. Regards, Sharon Thompson

Email [protected]@gmail.com

My son & family in Texas tried to surprise me with a Valentine's day surprise bouquet & heart of candy. The surprise was, it didn't come! They waited three days to get it to me. They didn't bring it until February 17th in the evening. When it came it was clearly older flowers because several were fully open and the carnations were drying out and browning. Plus the candy was rancid & disgusting! I called immediately to complain to your company because I know what these things cost and I KNOW they were supposed to arrive on the 14th. If they tried that day (which my cameras show no evidence) why didn't they try the next day? But, instead wait 3 days and only then bring them after relentless calls from my Daughter-in-law asking where they were? Is this how you treat your customers? When I called that night, the rep told after 45 minutes of being put back and forth on hold, they would deliver a fresh bouquet and new candy. I agreed and waited ALL day Saturday the 19th. That was when she promised the would come. Guess what? They never came! All weekend, never came! ORDER #[protected]. ALSO, when I google the address for Blooming Flowers, Inc 2608 S Parco Ave, Ontario, CA 91761, it's an empty house! The phone on the card [protected] rings in Los Angeles! Don't you check these people out before giving them customers hard earned money? 1800flowers.com SUCKS! I am going to blog big time about this treatment big time!

My 2 dozen roses We're supposed to be delivered February 14th 2023 to Sue Cortez at 736 River Landing Way. Old Hickory, Tennessee, 37138. They were delivered to Ohio? How did this happen when I gave them the address as stated above? However I did place a another 2 dozen for my niece in Ohio and she did receive it. She called and told me they also sent the 2 dozen for Sue Cortez to her address in Ohio. I then called Sue and she said her 2 dozen roses were not delivered. A very bad mix up on your part that needs to be addressed immediately!

They screwed me my order was 110.38 called customer service over and over only wanted to refund me $21. 38 when my order never got to the door confirmation email was sent that it was delivered stayed online with customer service they stated that they’re refund me half of my money back which was $55.78 and my order redelivered and now their charging me half of my order they already charge me which is now 155.78 that was not delivered and now on my back statement how ridiculous that company should be shut down for taking peoples money and having customer service people who don’t know how to speak English from other side of the universe and not trained what so ever! What a horrible Valentine’s Day neither did my wife get her flowers.

Placed order for a holiday gift basket in late November. Received confirmation that the order was delivered on1/19/23. The recipient never received it. I contacted 1800 informing them that it wasn’t received. I requested a refund for the order of approximately $85. and was told it would be processed. Unfortunately, the cc I used was locked as it was lost/stolen. I called 1800 again to request a refund check. The agent was rude and unhelpful. I’ve spoken to several agents since 1/6/23 for resolution. Each time I’ve been told “you’ll get an email in next 24-hours” to confirm your refund. I am still waiting. All of my calls were redirected to their oversees call center. Besides the clear language barrier it seems, based on the complaints I’ve read here, their responses are scripted and designed to placate the customer and end the call. I was hopeful that I was dealing with a professional organization that took customer service seriously. Not the case. I strongly recommend not doing business with 1800.

Very poor customer service or whatever they call it.
I received a bouquet of 24 multi-colored roses on 1/7 from my daughter.

I followed to a t the instructions that came with roses. They were a bit brown on the tops, but I thought they’d come out of it. Well, no that did not happen. They began to wilt, never opened & continued with more brown crusty edges. I knew it was not a small price my daughter paid, so I wanted restitution.

I went online to chat & I literally spent 2 hours on chat with your bots and still, no resolution. I asked repeatedly to speak to a supervisor or to have one call me & no.
The last time an agent told me that, I was told the supervisor would call me. Another hour goes by & still no supervisor came on. Then both agents, Hannah & Jobell quit the chat.

You want to know why I am so upset & angry? My daughter, who sent these to me for my birthday this Monday 1/9. My daughter & I have not had the best relationship, so for me to receive these were a big deal.
These were outside my door for who knows how long in 28-30 degree weather on that day, 1/7 they were sent. Yes, I’ve looked up the exact temperatures for that day. I don’t know how long they sat on a truck in further bad weather?

My birthday was Monday. This has been a very challenging week & then for your “customer service” agents to not resolve issue over 2 hours? Cmon!
I decided to call in and I spoke with Kyle who in 40 mins. had found a local florist to deliver what I wanted, not what your agent wanted me to settle for.
I’m sure that Jim McCann would not be happy to have his company run like this & make customers upset. BTW, feel free to send this to him. I’d love to talk.

Good Afternoon,

I am an admin at Shell Corporation. I ordered flowers for one of my managers in my department because he was stuck in Canada and would not be able to get them order in time. I contacted your customer support via chat on your website. Dana went back and forth with me concerning the name of the flowers we ordered. I just wanted to know why the flowers did not include the tulips per description and picture. I wanted it to be resolved, however she told me that I needed to reorder because the florist only made what I ordered. Apparently not because the bouquet did not have tulips. My boss paid $115 for flowers that did not have the signature flower his wife loves. This is unacceptable. CS did not want to bring resolution to the missing tulips. This is why I am reaching out. Please email me at cher.[protected]@shell.com if this issue can be resolved.

I ordered flowers for my niece, who had just had a baby. The flowers did not come arranged, looked like they were shoved in a vase. Extremely disappointed

Not able to get it resolved by calling customer service. One is directed to a service center in India. Cannot understand the person on the phone.

I will never order from 1-800 flowers again. Disappointed with product and service. I even have a picture of the flowers that were sent.

Second time using this company to send flowers to mil. First time flowers left outside of a closed building 2 buildings over from address and expected her to "find them". This time asked for a specific day of delivery and ordered 3 days in advance and had them sent to sil to avoid previous problem. The day came and went no flowers; they asked me to give them until end of business the next day. I did, no flowers. Firs, t they wanted to give me 20% off of next order {hahaha}, then they offered me 50% off of undelivered flowers. Finally got hannah to agree to a refund, never happened. Then 4 days later they sent me a picture of box of flowers sitting in front of a door. Great except they never bothered to see in anyone was there. They flew out the day after christmas, 4 days after flowers were to be delivered. Which was why I had them delivered early on a certain day. But then I looked at the picture, no snow, in an area that had just had a major snowstorm.

First of all this was order same day and when I checked at 7:30 pm the update said attempted delivery 8:59pm, unable to deliver.- lie! That was on 12/21 wed. On Thursday 12-22,I talked to agent who took off charge for same day and flowers were delivered. I wish I could send you photo of what was sent...more a tower then a tree all sorts of greens sticking out every which way with a few flowers and a ton of status or baby's breath poking out. It was shabby in comparison to the beautiful organized three of roses asters, red carnations, babies breath and a hint of evergreens, red ribbons draping down on 4 sides. So I contact agent again who asked that they be given another chance. I agreed, with several specifics I wanted them to know I expected...

and they sent a very nice little glass bouquet of flowers but again not even close to what I paid $80 ish for. It was maybe 9-10 inches high at best. What I paid for was to be about 20 inches tall, 15 wide at base. I am so disappointed, frustrated and angry. I will never use this service again...if you can't at least closely replicate what's ordered, why even show photos. I feel duped, scammed..thanks slot for stealing my money! Merry Christmas! 12-31-22

My best friends husband passed away on Dec 23 and I called to have flowers delivered to her on Dec 26 when they arrived the flowers were wilted and looked dead. I was told she would get a replacement sent over but today is Dec 30 and she is still waiting for her replacement flowers.

I am so disappointed with your company that I will never use you again and I will be sure and tell EVERYONE I know about this , you have certainly let your business go to HELL.

I ordered a beautiful arrangement for my sister birthday that is only maybe Half the flower the arrangement was suppose to have. I’m very upset that I spent over $70 for this embarrassment of arrangement.

I will never order flowers from here if this is what I’m getting. I think me sister should get another arrangement sent to her that is done correctly.

You are now just mzssong w me. Its sad you coulnt deliver a simple.flower arrangement. Maybe you me another line of work. Thank you for ruining my Holidays and someones bday. Must be tough being you and hqve to lool in mirror everyday.

Thats all the info u need from me. Now pretty please with sugar sugar on top refund my money. Its Christmas for Chrits sakes.

States in ur promo header if ordered by 230pm same day service. I woulda done it myself. U ruined our day n her birthday.

Order # W01005840763146

Still not delivered

I ordered flowers at 206 pm on 12 13 2022 to be delivered that day. Still nor delivered.

Omg please just refund my money please. This is a joke

I ordered a funeral spray for my father-in-law's funeral six days before the service and received a confirmation email. Called the morning of the service to confirm and was told the local florist was unable to fulfill the order. No phone call or email notification of this. Spoke with a supervisor who stated they found another florist and the spray would be delivered before the 7pm rosary. Flowers never arrived. Called after the service demanding a refund and after being placed on hold numerous times, was offered a 20 dollar credit for the "inconvenience". Told them to keep the 20 bucks as I will NEVER use this company again. Total nightmare and if I could give them 0 stars, I would.

Hi My order # is [protected]

At the time of the order i choose the delivery option (delivery on Thursday November 17).

By choosing this delivery option i paid extra $5.99. If i would choose delivery day Friday November 18, i would not pay any additional charges for the express delivery.

The package was delivered on Friday November 18 at 2:45 instead of November 17 as i paid.

I am requesting the return money for delivery in amount of $5.99 due to meeting the delivery date as i paid for

Please call me back to discuss at [protected]

Regards

Yelena

My name is Kymberly Ruff and I placed an order on your website today November 8th, 2022 at approximately 1pm PST. Immediately after the order I received a confirmation email for my order, but the delivery address listed on my order was incorrect. The address that I entered for delivery is 921 185th Street Court E Spanaway, WA 98387. I called immediately after placing my order to change the address to the above address because the one listed on my receipt was 2916 Forest Rim Ct S Puyallup, WA 98374, and I don't know anybody at this address. The agent I spoke with changed it to the correct address and repeated it back to me three times. Three hours later I received a text that said my order was delivered. This order is for my Grandmother's 80th birthday, which is why I paid extra to have them delivered today. I called my Grandma but she had not received the flowers. At that time, I reached out to your customer service team via text. I explained what happened and the agent was rude, aggressive, and called me a liar. She said that I had never called in and spoke with somebody to correct the address and that she couldn't send out replacement flowers until tomorrow. I told her that I do not accept that because the address discrepancy was not my fault, and I literally called 30 seconds after the order was placed. I paid extra to have these flowers delivered today for my Grandmas 80th Birthday and due to a glitch in your system the order was delivered to the wrong address. I asked her to please send out a replacement for today, which is when she became aggressive and called me a liar. I then called your customer service line and explained to the agent everything that had happened and requested a manager. She kept telling me she wouldn't help me because another agent had already spoke with me. She clearly did not want to help me. I then explained how the agent treated me via text and told her that I wanted to speak with a supervisor. She would put me on hold for a few minutes then tell me it would be an hour, then two hours, then she said her supervisor would call me back. I told her that I would prefer to wait on hold for a supervisor, and she kept increasing the amount of time the hold would be to talk to a supervisor desperately trying to get off the phone with me, despite my clear requests. She then told me a supervisor would call me back, and I refused another three times and insisted I wait on hold. I even said please do not hang up on me! She came back and then told me a supervisor would call me back and then she hung up on me! I have never been treated so absolutely terrible by any company in my entire life. I was just trying to send my Grandma flowers for her 80th birthday and nobody would help me. I then called your customer service number again (1-800-FLOWERS) and asked for a supervisor and refused to give my information because of how I was treated thus far. I was connected to a supervisor who was the first person in 5 hours that would even attempt to help me! Keep in mind, this is for an almost one-hundred-dollar order for flowers! She attempted to change the delivery date back to today, and even reached out to the florist for me. She showed a little bit of compassion and actually tried to help me. I would be happy to provide the text conversation with the second agent I spoke with that called me a liar. It's absolutely awful. I would also encourage you to listen to any calls recorded from my cell phone number [protected]. I just wanted my Grandma to get her flowers today, on her birthday, and that didn't happen. If I owned 1-800-FLOWERS I wouldn't want these employees representing my company in any way. There's probably nothing that can be done about my Grandma getting her flowers tonight, but in the least I would like a phone call back from somebody at corporate tomorrow, November 9th, 2022. I would like an apology from the agent that called me a liar and the one that hung up on me. Nobody should be able to treat somebody that way. It was extremely disrespectful. I also would like a refund after spending hours on the phone/texting trying to get somebody to even help me. I had to withhold my information for somebody to help me. If that's not discrimination I don't know what is.

Kym Ruff

[protected]

fuhrman. [protected]@gmail.com

Order #: W01005833080578