1-800-Flowers.com
Reviews and Complaints

My job was to get the flowers for my father in laws funeral. I ordered online and that in itself was confusing. My mother in law wanted three orders of the same arrangement and then the same arrangement one size up for the buffet table. I should have called it in but when I tried I was on hold way too long. It was hard to do online and it looked like they thought it was a multiple order of one but finally I was able to do it and get it confirmed. The morning of the noon service I see I received a call from the 1800flowers that I needed to call them back. They had called me after 5 the previous night. When I called they said only one order came. Basically, we were out the rest and me, $300. I was outraged since this was so important to my mother in law. They tried to say they couldn't deliver because nobody was there and then it was delivered. Much confusion. They got another place to deliver but they were the wrong ones and the wrong size. Do not use this place.

I ordered the dog bouquet for my gran dogs birthday. I was very happy with the arrangement.
Absolutely beautiful! I will be ordering more flowers in the future thank you so much ! Evelyn W

They were really touched by the canvas portraying a tree with their names and date of marriage inscribed on it. They told me they actually cried, of course tears of joy! It was so much better than an old 50th wedding anniversary plate that people usually give. They also liked the romantic fortune cookie with a personalized message inside. Both came nicely packaged I was told and on the specified day. Couldn't be more proud of my purchase. I did not know that you sold other items than flowers from a wide range of companies, until I went online to check you out. Glad I did.

My sister's birthday was coming up, and I immediately went online to 1-800-FLOWERS to find an appropriate gift. My sister prefers live plant arrangements, and enjoys all things with an Asian influence,( her personal taste in decor).

I knew I could count on 1-800-FLOWERS to have just what I was looking for!
Sure enough, I found the perfect little plant nestled in a lovely little Asian vessel, I was so glad I chose your site!

The plant arrived on time, recipient and my sister LOVED the Asian arrangement!
Thank you so much for making her day that much more special, and for making me feel like I hit a home run! :)

Sent 2 dozen yellow roses to my sister in Houston TX for her 80th birthday... based on the photo see sent and her comments... they were beautiful. When I saw the photo she sent, I thought there was only 1 dozen in the bouquet. So I called 1-800 flowers... at my word they were ready to send another dozen... but a call from my sister confirmed there were 2 dozen (just a bad angle on the photo), so I quickly called 1-800 flowers and cancelled that shipment for the dozen roses... caught it before it shipped. But bottom line... from start to finish... 1-800 flowers is the most professional, customer service operation I have ever dealt with... thank you so very much.

Ordered an Extra Large arrangement for a 1 day wake, what arrived was a Medium arrangement. Called to straighten the situation out and was offered half off which I accepted as it was already delivered even though it had no resemblance to their photo. Than I find out that the florist came back and retrieve the flowers altogether! So I was left with paying for half and NO FLOWERS! Called AGAIN and was offered an arrangement to be sent to the recipient's home, the recipient is deceased! Will NEVER use them again. First photo is what I ordered and Second photo is what was delivered and than taken back. Photos are reversed. Second is what I ordered and First is what was delivered.

Thank you for the very large and very delicious assortment of fruits. My mom recently moved to Ireland with her Irish husband. Her 4 kids and 3 grandkids are left behind across Canada and the U.S., missing out on these special celebrations. I ordered the fruit, cheese and crackers basket for Mother's day, from Calgary, Canada, and they were over the moon with the surprise. Sometimes flowers are just not enough when you really want to say I love you and Thank you. I will definitely use you again for more special deliveries to Ireland. For the USD price I paid, I was pleased you didn't skimp on variety, quality and size like other American websites. Thanks for helping me make this a special memory for my mom and her husband!

Although my ex-mother-in-law in Minnesota and I haven't seen each other in years and don't often talk on the phone, we remain close and always enjoy our conversations and correspondence. I wanted to send her a small token of appreciation for her friendship and kindness. Being in assisted living, she doesn't have much room. I sent her a small gardenia plant for her apartment that she could later share by having it planted on the grounds or potted to be placed in a common area. She was thrilled with it. One bloom had blossomed and there were many unopened buds, so she is looking forward to enjoying their beautiful fragrance for several weeks, at least. The plant was very affordable, even with shipping and delivery. I'm pleased with the quality of product and service and will definitely use 1-800-FLOWERS again.

I was looking on the internet for a beautiful bouquet to send to my friend at Cape Cod (I live in California) and found a beautiful one for an affordable price on 1-800-Flowers website. I was skeptical that it would arrive as beautiful as the photo. It turns out it's impressive! My friend can't stop exclaiming how beautiful the bouquet and vase are and such great quality (received many flowers and roses as buds). She called me again today just to tell me how it's getting more and more beautiful as the buds are opening. She also exclaimed how amazingly well and with such care the flowers were packaged. Each flower was wrapped to ensure a perfect delivery. It's makes me so happy that she's so delighted with this exceptionally beautiful,
Mailed bouquet. Thank you 1-800-Flowers, I'll be using you again for sure!

I was fortunate enough to see the flowers alongside the recipient I purchased them for when they arrived. In the past, I haven't had a good online experience when. It comes to flower delivery. The last 5 arrangements I had purchased from previous websites similar to yall's always arrived half way through their life or already wilting, petals falling off, brown spots; bad experiences...
I heard a really good review about 1800flowers from a friend of mine, so I thought I'd give it a shot.
I ordered 3 arrangements all of which had only just started budding/ blooming when they arrived. Absolutely beautiful, and the highlight of the recipient's day! None of the people I ordered them for have had good experiences receiving or ordering online arrangements, but they all said these were the prettiest and *freshest (the most important thing) that they had seen.
Overall, on a future holiday I will definitely be purchasing again. 2 thumbs up for sure!

I ordered flowers for Valentines Day They arrived before noon great delivery service. The flowers, Roses, did not look good they were limp the pink roses were all browning on the petals the green leaves were all brittle dry or just limp and there was no plant food inside the package. The vase and candies and message were all included and in great shape I called the 1 800 number and left a message In a short period of time I got an apology and a notice a replacement would be sent. I got a message from a local florist that a replacement arrangement would be sent next day. I was pleased with the quick response by both customer service and by the local florist that handled the replacement. The next morning the new arrangement was delivered and it was really nice fresh and was long lasting it is still in bloom The roses from the 1st order lasted 4 days before they all wilted away even with water changes and diagonal cuts on the stem. I am very pleased with the way everything was handled and will remain a customer I don't know what the problem was with the Roses but The holiday volume may be at blame. Thank you for all your assistance and excellent customer service. Paul Rumpf

I ordered and paid extra for same day delivery. My flowers were never delivered. I received a phone message that was not understandable. But I could read there was a problem. I called and was told delivery person went to that location but no one with that name there. This was false. The address and phone number they have listed were correct. Poor customer service. I will never use 1-800-Flowers again.

On Wednesday, December 18, 2024 I ordered a Sansaveria snake plant to be delivered Saturday. Directly after I noticed that tgey had authorized the charge on my card twice. One of the charges went through and the plant was delivered Saturday. Today is Sunday and there is still a second pending charge in my account.
As for the plant, it arrived with no card, a broken bamboo support, and about 1/2 the dirt the plant actually needed. I had to add more or it would have looked ridiculous. It was a gift for someone else but I had to have it delivered to me because there was no delivery on the day I needed. I’m so glad I did and was able to correct all the bad choices made here. You charged me around $150 for what would normally be about a $30 snake plant and I had to fix it so it didn’t look bad. Not to mention there’s still a pending charge on my account. I have never once just had something go right with this company.

Received the above-noted Special Fruits Arrangement on 3/26/24. Followed all the care instructions for the floral arrangement (the Floral Preservative was NOT included, but I removed lower leaves, cut stems, changed the water every other day, etc.) and many of the flowers continued to flourish. However, the roses never opened but withered and shriveled (see photo attached below).

I recently purchased flowers for my sister. They arrived on Tues as ordered.

Today not even 2 days later she sends me pictures per my request to make sure she got what I ordered.

1. She followed directions on fresh water, but had no preservative package to put in water.

2. The sunflower is starting to wilt as well as rose and the lily is almost dead

3. If you touch the flower the pedals are falling off.

I don't believe fresh flowers should be dying in such a short period of time. I have ordered from you before and never had this issue. I have pictures if you need them for proof.

Please address this issue. Thank you Tim Vaughn

I ordered flowers from 1-800-Flowers. This is the second time it’s happened. They advertised that if I ordered in the next 2 hours, they would do same day delivery. Just to ensure the delivery, I included my contact info and my friend’s contact info and requested SMS notifications. I received nothing and the order was not delivered.

I have requested a refund, they will not do this. They offered to send the order, but would not say when it would be delivered.

I requested a full refund. They said they could not, then they offered 50%.

They lie to get your business, they don’t do what they say they will do. It’s fraud.

Order #: W01005871040522 - Flowers were to be delivered to the church before 11:30, August 28. I access the Customer Service online hub to put in the time change of the service. The hub gave me a phone number to call. I called the number and was kicked back to the Customer Service hub. Since I wasn't able to get the message to a human regarding the service starting at 11am. The flowers were delivered after the service began. They were delivered in a milk crate, that we had to unpack. The delivery driver could have unpacked them from the crate etc. The church members unpacked and placed the arrangement next to the casket. The church will not be using 1-800flowers again.

Ordered flowers for my mother's 80th birthday, she lives in the UK, which were never delivered despite ordering a month before her birthday. Customer service told me tomorrow, still no delivery, told tomorrow again, still no delivery. Had 3 different reasons given in 3 days but still no delivery. They actually wanted to reroute the flowers to a US address telling me I must have someone in the US who I could send flowers to!

I have had a membership to their yearly passport membership for years but they have gradually been getting worse and this is the final straw with them.

My initial order was delivered on Friday, May 5, 2023, earlier than the requested date, which was Mother's Day, Sunday, May 14, 2023. Your customer service department was contacted and according to your representative that due to a "merchant error" regarding the requested delivery date my order was redelivered on Monday, May 15, 2023, only to have the floral arrangement die within 24 hours. I contacted your customer service department once again as was advised by your representative, Niede, that I would receive a credit for the "dead flowers", and I owed nothing for my order. I was charged $77.01 for an order that was delivered incorrectly due to a "merchant error", re-delivered a day later than requested and for dead flowers. I will never order from your company again nor will I recommend your company.

I ordered from their website a beautiful bouquet of flowers. What the recipient got was NOTHING like the web photo. I paid $90 for something that was just hideous. It was so ugly. Then they offered to re deliver the next day. They didn't follow through. After speaking to two reps I was told a full refund has been issued but I won't get it until 10 business days. I wont even get a receipt confirmation of this refund until 24 hours which based on this company's track record I am highly skeptical. Do not order from this company. Read and take heed of other reviews similar to mine.

Ordered sympathy bouquet with a glass vase and white Lillie’s. Order came with a basket and hardly any lillies. A replacement order was put in with same florist who said they delivered it but recipient did not get it. A third order was processed with a change of florist and arrangement. It was delivered in unsatisfactory condition. I would never recommend this company. I want full refund which they said no

5/12 ordered and paid $75 for delivery between 5/12 and 51/4.

51/12 1-800-flowers text and email - your order has been delivered. No flowers were delivered.

5/13 chat with 1-800-flowers. Re-delivery ordered.

5/15 1 — 800-flowers text and email - your order has been delivered. No flowers were delivered.

6-10 chat with 1-800-flowers online. I have all screenshots of that. Too many to post here. The rep agreed to have the flowers sent again by a different florist by 8pm today 6/12 and give me a $20 Savings Pass for future purchases. $52.54 refund for something.

6/12 Mom received flowers. The flowers are old, dying, and look NOTHING like the flowers I paid $80 for.

First my first order was cancelled because "it couldnt be filled" then I order again and picked a Large bouquet and my recipient got a SMALL! then refund me the additional?! why would you do that?! is technically stealing money from your patrons!

What arrived wasn't even the same flowers or even colors! this as many other people who order im sure has a reason for being picked, colors theme, etc. you guys dont deliver! seriusly there is always something!

This arrangement arrived on May 12th, from my son, Jason Blaess. The yellow tulips are fine, but the pink ones arrived brownish pink, however, the irises were the worst. Rather than opening to a beautiful deep purple and yellow, they remained closed and turned brown, as you can see in the video. Additionally, that arrangement didn’t arrive with a packet of food, but the ones from my other son had 2 packs, so I used the extra one.

On 05/13/2023, I placed an order online for Mother's Day (extra large Elegant Bouquet). I was given confirmation and delivery date between May 13 - May 14 by 8pm. On May 14 late afternoon, I called 3 times and got the same assurance that the flowers will be delivered on May 14 by 8pm. My brother waited until 10pm. flower did not arrive.

On 05/15/2023t, I called to get a status update and was told by Irene that due to delay, delivery will be on 05/16/2023 by 8pm because the location is residential. When I received the confirmation and status of the flower, it was changed to a different arrangement (Kaleidoscope Tie Dye Roses) without my permission. I called and spoke with Jeannie and she tried to change it back to large elegant bouquet, she could not. We tried at least 7-10 other flower arrangements, none was available. I had to cancel it because they could not find an available arrangement/flowers based on their catalogue.

The reason I am complaining is because this year could be my mother's last Mother's Day. She was given 2 weeks to less than a month to live about 10 days ago. Your company ruined my mother's Mother's Day celebration, no amount of money can turn back the clock. I was led to believe your promised delivery. Had I known the truth, I would have ordered flowers somewhere else.