Carle Place, New York
United States - 11514
I followed the instructions on the 1-800-FLOWERS website to order a funeral arrangement for a close friend. The website accepted my order for the arrangement to be delivered the next morning. I received a call in the afternoon of the scheduled delivery date to notify me that the arrangement had not been delivered in time for the funeral. The worst part of this is that the representative tried to blame the situation on me for not calling 1-800-FLOWERS directly. Of course, this information was not provided at the time I placed the order. I'll never do business with this company again.
I am an investigative reporter looking into consumer complants about TLG LIVEWELL and 1800-flowers regarding unauthorized credit card charges. I am looking for people from Colorado who have had this happen to them and would be willing to help with this story. Contact me at heidi.[protected]@kdvr.com
How I loathe it when big companies think they can afford to lose even one customer! I ordered and paid for same day shipping. The next day my order was send to the complete wrong address. 1-800-flowers has a terrible customer service department that likes to make excuses. They would not honor their satisfaction guarantee and I got the run around for days when I asked for a refund. Their goes my $60.00. Since I got no where, I am filling a fraudulent claim with Visa and they will get my money back.
In July, my boyfriend bought me flowers through 1800Flowers.
Today, (9/15/09), We found a charge on his statement of $38.99 by LiveWell. We called the number immediately but their office isnt open until 9am. So we did our research and apparently this seems to be a reoccuring practice by 1800flowers!
The 1800flower representative said LiveWell is their partner company and she said she's never heard of this happening before and that we should handle it with LiveWell.
We are pissed off that a company like 800Flower is still doin business.
We were signed up for something was not mentioned at all by 1800Flowers Representative. This a fraudulent unauthorized charge and I will be making a call to LiveWell first thing in the morning!
I am listing this complaint due to correspondence from 1-800-flowers. I am truly perplexed by how many times a ball can be dropped. My advice, use a local florist that will not continally pass the buck.
Refer to the bottom correspondence:
I want it to be understood that when I spoke with Derrick on 9/13/2009, my instructions were not to cancel the order, but according to Derrick's instruction to... make the order right.
That is why he actually took my husband's cell#, (as I am a teacher) to make arrangements to have flowers sent to our neighbors at 1-800 - flowers expense, since it was your company's mistake.
Again, another miscommunication when I feel as if I have communicated in a clear and concise manner. I am definitely not someone who wants a free handout, (especially when your flowers would not benefit me), but I am someone who had enough faith to believe that when a company "screws up" as much as 1-800-flowers, they would have the decency to be true to their word. That did not happen.
I am perplexed as to how all of this could have become so convoluted. Again, I chose not to cancel but to rectify. I wanted nothing more than what was the 'right' thing to do. It is well beyond that now. Time has passed and this was a lost opportunity. I am sad to say it was because I put my faith in your company to undo the wrong. Instead, just more passing the buck.
> Date: Mon, 14 Sep 2009 17:09:16 -0400
> Subject: 1800Flowers.Com Order #W00542402942079 (KMM17836893V60242L0KM)
> From: [protected]@1800flowers.com
> Dear Nancy,
> Thank you for contacting us.
> Nancy, we are so sorry that you had such a problem with this order. We are sure we would feel frustrated too if it had happened to us. Please rest assured this is not the standard of our service.
> We apologize that this happened to you. We know you wanted to show your neighbors how special your friend was. Unfortunately, since your order has been canceled after your phone instructions of 09/13/09, we are not longer able to make a redelivery to the family's home.
> We totally understand and this should never have happened to you, it is not the way we do business. We are so sorry; we would feel the same way.
> If you have any other questions or concerns, please do not hesitate to contact us at the address listed below.
> Aida Davila
> Sales and Service Specialist
> Original Message Follows:
> Customer Service Inquiry:
> Request Date:09/14/2009 16:03:13
> Order Number:W00542402942079
> Order Date:09/12/2009 00:00:00
> Recipient Name:Marie Wade
> Comments:To Whom It May Concern:
> Late Friday evening, our neighbors became aware of the passing of a parent of one of our dear neighbors.
> I was asked to take up funds and place an order with 1-800-flowers, to show our respect and sympathy for this dear friend.
> I placed the order before the 11:30 time limit Sat. AM for a same day delivery. After myself and my neighbors went to the funeral home on Sunday, the 13th, there were no flowers represented from our order. I went to the funeral director to see if perhaps there was some mistake, and he said that no flowers were received from our party.
> I immediately called 1-800 flowers and spoke with Derrick. He apologized and initially offered me 20% off for the order that never arrived. I told him that was totally unacceptable, and he told me that he agreed, and since it was Sunday, he would have someone from 1-800 flowers call me on Monday, and right this embarrassing wrong.
> Derrick said that your company would send an order of flowers directly to the home of the family, with an apology note, stating the intent of the neighbors. He also said that there would be no charge for the flowers that were never delivered.
> Today, being Monday, at 3:50, I never received a call from your organization, and what Derrick promised was not honored. I just spoke with Donna, and she told me a full credit would be given. There was no other offer. I do understand that, but how many times can a ball be dropped by a company?
> Thankfully, we do not have to rally for such an occasion often, but I am truly embarrassed to have to give neighbors their money back, (begging their fogiveness), and replacing sympathy with apologies to the family who lost a loved one.
> The berieved family is prominant in our community. I plan to advise each of my neigbors and all who will listen, to think twice before using 1-800-flowers. This was a time when it really mattered to 'get it right'. Sadly, there was no follow through on any level, when I played by the rules and trusted what 1-800-flowers said, in regard to same day delivery.
> N.M. Salem, VA
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I ordered flowers through i800flowers. 1. They sent the flowers but didn't include a card. 2. After I complained they said they would give me a 20% discount on my credit card; I received 10 % 3. They authorized tlg live well to charge 38.99 to my credit card account. I did not authorize this charge. I do not want to belong to tlg live.
I will never again order from 1800flowers!!!
My complaint is the same as many others... Not delivered on a special day. Flowers ordered well in advance so that they would arrive on the birthday of a newly deceased spouse so that hopefully, the day wouldn't be so painful. Flowers weren't delivered and when I called the next day, 1-800 offered to send them the following day at 50% off??? What good would that do??? Give me a break. It seems that the only part of their service they can do in a timely way is to make sure that the billing is done. The billing is done the day of the order... Not the day of the delivery??? Never, never, never order from 1-800-flowers. Thank goodness I used my american express as they suspended payment immediately.
1) I spent 90CAD on the bouquet (Fields of Europe) including all the special surcharges for morning delivery, etc. The delivery was late and my mom decided to go shopping after waiting for four hours at home. The flowers and vase were left at the door in a box while she was away, not arranged.
2) On the web picture, I saw bright yellow lilies, red roses and daisies... but the box at the door contained white carnation, chrysanthemum and some small purple flowers. Chinese only send white flowers on funerals... Imagine how my mom would feel on Mother's Day when she opened the box!!!
Being an ocean apart from my mother, I naturally would have to put a lot of trust in the internet service providers for gift delivery because occassionaly I want to show her how much I love her and miss her... I feel betrayed by 1800flowers not because of the $$ I spent on some grocery shop quality flowers but when I imagine how my mom must have felt opening up the box of white carnation and mum... the disappointment on her face...
I am usually quite easy-going but this time I have to let everyone to know my experience... I would not want to see another disappointed face because of 1800flowers.ca...
I placed an order on 5/5/09 for delivery of a flower basket by 5/8/09 (In time for Mothers Day).
I received a confirmation that my order would be delivered by 5/8/09.
On 5/9/09 I received an e-mail confirmation that my order was just shipping and would be delivered by 5/8/09. Excuse me? It just shipped, obviously it was not going to make it there as promised.
I contacted the company by e-mail and advised them I would never order through them again as this was the 2nd time this happened with this same company. They sent me a "credit of $20.00" for future use :(
My Mom received the gift basket today 5/11. The box was damaged, the basked overturned and dirt all over the place. It was supposed to be the daffodil garden. The tips are broken on the plants that have started sprouting. Not only was her Mother's day gift late, it is totally defective. But hey, I have my $20.00 credit for future purchase!
So much for their 100% satisfaction guarantee.
I placed an order for one of the Mother's Day specials that were so heavy advertised both on television and interent. The delivery was set for Saturday by my choice to account for the Sunday rush. No delivery! Calls to their tracking dept phone number would be disconnected each time I would either speak, or manually enter my order number. Today no luck either by website tracking or telephone. After multiple attempts and waiting on hold for twenty minutes I spoke with "William", operator or something another #48269. He spent another forty-two minutes between my being on hold, and stating that he was unble to find my order, he can't access it, and then as I watched on the websit tracking my order SUDDENLY appears a second time and is entered as 5/10 instead of 5/8. Note: the order from 5/8 was still displayed. He says after all this that the order cannot be filled due to the heavy volume of Mother's Day, yet had no answer as to why no delivery could be made the day prior. After all of this I then see an entry on the website tracking utility showing that I had cancelled the order. These people are as "fly by the seat of your pants" as I've ever dealt with. On top of all this my demand for a confirmation email as to my card being credited back has yet to come, and they "should" have the card credited back within three to five business days. I am furious! Not to mention that my girlfriend in Texas and her mother, to whom I was sending the flowers (from Ohio) are without any flowers for Mother's day! I have utilized their customer survey and filed a complaint with their in house customer service. I cannot help but think that it too will be met with the same high level of service, interest and satisfaction (sic) in which the initial order was dealt with.
I ordered flowers for my mother on Friday before Mother's Day. They were to be delivered on Friday. On sunday, Mother's Day, they still had not been delivered. I had not been notified that they were not delivered and when I called for status, I was told they didn't know why and all they could do was reschedule for Tuesday. Told them I wanted my money back and they told me 5 - 7 business days to credit my credit card. I work in service. To credit a card, you chose the credit option and run the transaction. When you post that days receipts, the credit goes through just like a charge. They can take my money but not deliver as promised? NOT good business practice. I will NEVER use them again and will tell EVERYONE I KNOW about their incompetance and poor customer service.
Place an order on May 1, 2017 for delivery on May 8, 2017. This was to be a Mothers Day arrangement for my...
I have had not 1, but 3 consecutive bad experiences with ordering flowers via 1-800-Flowers. The first time was for a funeral of a close friends grandmother out of state. Of course I was assured that they would be delivered the day of the funeral. They never showed. When I called them to complain they said there was nothing they could do, but offered me a 20% discount on an order that didn't show up in time for the funeral. I asked them to escalate the issue to UPS. Again, they said there is nothing that they could do since the shipping records showed that the flowers were in UPS' possesion. Knowing that was a complete and total lie, I called UPS directly and after several hours on the phone with them demanded that a UPS supervisor personally take the flowers and drive them to the home of my friends parents who lost their mother. That was only done because I took charge after 1-800-Flowers washed their hands of the situation.
For Mothers Day, I gave them one more chance. (I don't know why) I placed 2 orders for 2 dozen roses be sent to my mother and my daughters mother. After not recieving an e-mail conformation of the order I called them and they said they'd resend one. I never got that either. I called back in the following morning and was told they see the order but they don't know where it is or where the flowers are. I asked to speak to a manager who gave me the same line. I then asked to speak to HIS manager and he told me that he is as high as it goes and he doesn't have a boss there. I told him that I was honored to be speaking to the CEO of 1-800-Flowers. He said that he was not the CEO of the company to which I replied, "Then you DO have a boss Sir!" He stated that somebody should call me back before the day is over to which I disagreed and spent 3 hours on the phone refusing to leave until I got answers. Nothing came of it...Flowers did not show up for Mothers Day and I'm left to pick up the pieces and do my own detective work.
Once upon a time they used to be reliable. That hasn't been the case over the past few years...their service and reliability is so far sub prime it's sad if not illegal for them to be charging people money to be abused. DO NOT USE THEM AS YOUR FLORIST...YOU'LL ONLY BE DISAPPOINTED AND ANGERED!!!
I was ordering the next term book for my daughter literature class and wouldnt you know as the sametime that I used my credit card to pay for this hard to find locally, book, that she needed. Well, I decided to buy it out of state to get it "out-of- the way". Not only did I get the book in time, ...seems the added bonus of someone else sent someone else FLOWERS TO THE TUNE OF $19.99 on my credit card, and that happed 3 weeks in a row from the same location/strip-mall area I found out where I bought my daughter's book. ...BUT IT WAS IN NYC> I LIVE IN AZ !!! What a rip off !Though I did get my money back after investigation. hahahaahahah!!
I ordered the Christmas centerpiece that was so heavily advertised on television. It was to have been delivered to my daughter in another city. I paid $58 by credit card. What they delivered was a little pot of mums I could have gotten at Publix for $10. I called and complained. The service rep. apologized, said they had run out of supplies but that they would re-deliver the next day. Nobody ever showed up. When I called again, the service rep. told me they don't issue refunds but that they'd give me 20% off the next order. I said "You've got to be kidding! I wouldn't order from you again if it were free!" I disputed it on my credit card. The company is now lying and saying that they tried to re-deliver the flowers but that my daughter refused to accept them. DO NOT BOTHER WITH THIS COMPANY!!! IT IS A RIP OFF!!!
Pop ups all over the place on line for Valentine's day delivery of flowers.
Ordered approx. $70 worth flowers and candy to be delivered Valentines day to my mother in law from her husband.
Flowers never showed up.
Spoke to "Call Center" employee- with the 100% Satisfaction Guarantee posted all over- the only thing they would do is deliver by Tuesday and give 50% refund or cancel order all together.
This is not 100% satisfaction for me. Would not allow me to talk to supervisor and have yet to hear back from them!
I placed an order with 1800Flowers on 2/5/09 with a delivery date of 2/12/09, 1 full week in advance. After speaking with the person whom I scheduled to send flowers to for Valentine's Day, I am informed they NEVER arrived. So much for the surprise huh?
I called 1800Flowers customer service line twice. 1st time, the rep asked to call me back and did so within 30 minutes, stating he had spoke to the florist they routed my order to and the flowers were on their delivery truck and would arrive in 60 minutes or less.
3 Hours later, still NO FLOWER DELIVERY ... I call customer service for the 2nd time, I am placed on hold for 10 minutes, when I do get a rep on the line, I am given nothing but excuses. I am furious by now, ask to speak to a supervisor. I am placed on hold for 30 minutes, no one ever picked up.
I would strongly suggest to anyone who wants to have flowers sent delivery online DO NOT USE 1800FLOWERS.
I will be calling my bank to dispute the charges they made to my credit card and have spoke to my attorney who tells me I can file suit for fraud since they charged my credit card account and did not follow through under the terms of their service!!!
I ordered and paid for flowers. Received confirmation of delivery. Flowers never arrived. Called company. They confirmed flowers were delivered yet no flowers arrived. The order was submitted to be delivered 2.11.09. Received another confirmation. Call company again. Again, they confirmed flowers were delivered and left at residence. Again, no flowers. While on hold with customer service, they call recipient of flowers and she was told that no flowers were shipped. I had 2 employees of this company both put me on hold, call the florist and both tell me that flowers were delivered. One lie after another. I canceled the order. While on the phone, I received another confirmation of an order that I never placed and my credit card was bill. This company advertises 100% satisfaction guaranteed. This is the biggest lie of all.
If you have ever paid for flowers through 1800flowers or any other online vendor that does not have an actual store, you are paying close to $15.00 over the cost of the flowers just for their fee. The worst part is, you rarely even get what you see in the picture, and they don't tell you that.
As a florist, I try to educate our customers all the time on how these online services work. The strange thing is that even though customers are "online" to place the order, they rarely look online for a local florist to fill the order personally, and these online companies like 1800flowers, FTD, Teleflora, WesleyBerry, Flowersallhours, ALL OF THEM, send the orders to the local florist anyway.
It is then up to the local florist to fill the order, and most always, if they don't have the same vase or flowers, they send something "similar", which based on costs of the flowers could be a lower value.
Now let's look at costs. Say you have a $40.00 arrangement you want to send someone. Add to that the $15 the online company charges you for delivery and handling, and you are paying out $55.00. The local florist will get $31.20 of the money you paid, as they also take 22% off the retail price as a commission. So, in effect, you are spending $55.00 but only getting an arrangement that is $31.20.
By using a local florist, you are insuring they get paid fairly for the work they do, saving yourself a minimum of $15.00 (more during holidays!) and taking out the middleman who has nothing whatsoever to do with the creation or delivery of your arrangement, other than forwarding it on to someone. Now, after all this, isn't it just more simple to go to the source?
Order from 1800Flowers was not shipped as promised. Someone from 1800flowers actually called me on the day of the order and advised that it was a difficult order to fill but assured me that is would be delivered prior to Christmas. I was sending this as a Christmas gift to family out of stat. As of 12/29 the order had not been delivered. I called 1800flowers and they advised the order will NOT be filled because they could not find a remote flower shop to put the order together and deliver it. THEN why put the items out on the website and take the consumers money prior to KNOWING the items are available for shipment/delivery. And at the very least they could have told me!! I waited and waited and finally called them and then I found out the order would not be delivered. They did offer my money back. We will see if that comes through. I DO NOT recommend using 1800Flowers and I DO NOT have anything good to say about them and this was the first and LAST time I will use them!!!