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Whataburger Customer Service Phone, Email, Contacts

Whataburger
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1.1 18 Reviews 590 Complaints
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Whataburger complaints 590

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B
7:58 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My general manager McKenna Phillips has still not fixed my pay. As a permanent graveyard worker I am supposed to be making $12 an hour but I am still only making $11, there are a few people that have gotten there pay fixed but not everyone… this ties in with another problem communication. She is extremely bad at communicating with everyone from managers to...

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R
7:51 am EST

Whataburger Egg sandwich

I had to come back because my sandwich was missing an egg. I had already gotten ti my place snd had to leave and come back... when I said it was missing an egg she said she would replace it:... but mind you the sandwich was cold or lukewarm by then. I was in line behind another customer. When I got to the window I said a new sandwich snd gave back the old one and snappily she answered I can't take that back and slammed the window shut, she then went back to get another one. When she gave me the new one there was no apology bug rudeness. I did not have an attitude. I had to ask for pepper again snd I told her there wasn't a need for an attitude and she said I did not take your order I said it was not my fault. And she said again like I was the problem, THIS IS THE FIRST RUDE EMPLOYEE there. And I have only had 1 other issue and it was resolved without an issue. The manager was gracious.
Number 645
Ambassador Caffrey
Lafayette, La
Latonya is her name.

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dobstamper
toney, US
Feb 12, 2022 7:32 pm EST

to make a good hamburger heat or grill the bun cold buns are no good an cheap

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T
6:29 pm EST

Whataburger food

Food and service.

I have been a customer at Whataburger for many years. But the food and service have gone down in the last month. I enjoy the pattimelt, but two weeks ago when I got home, the taste of the sauce was NASTY. I could only take two bites before i threw the whole thing away. Maybe the wrong sauce. Today I went for a #1 meal and had to ask for ketchup, napkins and straw. When I bit into the burger, the bun was soggy.

Desired outcome: pay more attention to your cooking and better service at the window.

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B
7:09 pm EST

Whataburger Burgers and fries

My family has been devoted Whataburger customers for the past 30 years. We have eaten at many of the stores over the years. Today I stopped at our store in Sherman Texas just like I do at least weekly. I overlook the long waits and try to be patient especially with the staffing issues everywhere. Today was our last Whataburger, we have tolerated a lot under the circumstances but the burgers we got today honestly looked and tasted like they were a couple of days, the bun was all dried up and the burger was stone cold and hard. The fries were also stone cold and soggy. One of our favorites items is the fries, hot and crispy and they have slowly gotten so bad the are worth eating. The only thing that will change my mind about going back is to have some well trained mgmt. and staff and quality products, nothing less is acceptable.

Desired outcome: properly trained staff and quality products

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3:48 am EDT
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Whataburger Service

I ordered and paid for 2 apple pies and did not receive them in my order.

Desired outcome: Compensate

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D
9:56 pm EDT

Whataburger Food quality and consistency

Why dont cheeseburgers come with melted cheese anymore? Every time I order cheese, it has been thrown on the burger cold long after leaving the grill. It isn't even drooping on the corners; just flat and cold. Today I got ketchup that was mostly sugar. Not even close to your normal flavor. Fries and burgers rarely come out hot like they used to. Quality control is slipping and I am about to lose hope.

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10:30 pm EDT

Whataburger The condition and the safety

Went to the neighborhood Whataburger on 10/31/2021 located at 11025 Shadow creek parkway. It was disgusting. The floors were filthy and slip hazards everywhere. The ice and soda fountains and food prep areas where horrible. The hamburgers were poorly made. This is not the Whataburger establishment nor food that I grew up with.

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12:14 pm EDT

Whataburger Employee on fryer

I live in Texarkana, Arkansas and went to the Whataburger on state line Arkansas side to order breakfast for 2.. so I order 2 sausage egg and cheese taquitos and a hash brown, but asked to have it fresh n hot. The girl on the fry station turn and said these are fresh just pulled them up 2 mins ago, but the point is, that I wanted hot and fresh not ones sitting under a hot lamp. So she never made fresh ones for me, so I told the cashier that I wanted to order onion rings instead of the hash browns, and my food had come up by then and the cashier told the girl on the fry station that I wanted onion rings and not hash browns. The girl on fry station then grab my bag and turned towards the fry station and just threw my bag of food and had a attitude cause I changed my hash browns to onion rings, where in the first place she should have put fresh hash browns down. After she threw my bag of food I had asked the cashier to just refund my money back so I could go across the street to McDonald's. And the manger there David just told me sorry and that was it, no let me make it right. I will never go back to a whataburger. Just from that one girl on fry station that to me didn't want to be there.

Desired outcome: Was told sorry, or let me make it right or have the employee apologize to me for throwing my food.

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echeres
, US
Oct 25, 2021 1:57 pm EDT

How do you want him to make it right? Sounds to me like you were acting like a two-year-old. That is sad, especially when you are referring to the employee as a girl when she is probably older than 18. I am sure even someone who is still a child can spell "manager". You sound like a little boy Richard Craig. If you are going to be picky eat mommy's food. Stay at home. If you are old enough, make your own food.

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Robert martinez956
edinburg, US
Oct 04, 2022 2:14 pm EDT
Replying to comment of echeres

thats what im saying

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D
11:50 pm EDT

Whataburger The food

The store on Collins and 30 our food was awful patties were raw, my husbands was not supposed to have mustard and it was drowning in it mine was not to have onions it did, my daughters chicken fingers were hard and cold my order number was 592725 I was there at 7:28:03

Desired outcome: To make it right

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1:26 pm EDT
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Whataburger Failed to deliver

After 40 years of eating at Whataburger I decided to try their delivery. They never delivered. As a matter of fact, they did deliver, but to a completely different address.

I immediately contacted the local restaurant and was told to contact HQ via their website. They have proactively ignored me for a week. I have contacted them 3 other times since then and they still ignore me. I want a full refund.

If Whataburger thinks I will not take them to court for a $25 burger and delivery fee, they are gravely mistaken. It's now about principle and customer service - or lack thereof.

Desired outcome: Full refund

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F
8:15 am EDT

Whataburger Service

#734, S. Espinpza Manager

0629 10/13/2021

Slow window service, 15+ mins. Wrong order, Manager unwilling speak.
After waiting 15+ for a wrong order. I had to return to get my correct order. 5-6 cars in drive through, 1 person behind the counter, 3 people in an office.

I asked for help, the one person went to the office
Then told me to wait per the manager
3mins later. I asked for the correct order (paid) and to speak to a manager.
Jr. Manager came out as did her JOB. Espinoza did not offer any guidance of respect, That poor service is a reflection of the Manager.
WHAT-A-WAY to treat a LONG TIME WHATABURGER CUSTOMER

Desired outcome: Notify Whataburger and poor management style of on-shift Manager ESPINOZA

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4:17 pm EDT
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Whataburger Service

Restaurant 855 on Marsh Ln., Dallas. Couple of months ago, drove up to drive thru lane. One car ahead of me. Great! No long wait time. Except they left him sitting there for ever without taking his order! I finally had to drive around, swearing off your establishment forever. I thought corporate deserved to know why they lost a customer for life; so, went online to take a survey. But, the sites I found required a survey code, which I didn't have. So I guessed you guys didn't care. Until today. I was almost in a car accident. In thanksgiving, I decided to wait through your drive-thru no matter how long (it wasn't). Let me say, since COVID, I have more of an appreciation for front line workers, so often tip clerks in drive thrus, now. I gave cashier Mikaya L. on order #588430 a $5 tip on an order totaling $9.35. That's over 50%. At the end she asks me if I want ketchup. Why not? She comes back with 2 packets; but, before giving them to me, asks to check my receipt to make sure ( really ordered & paid for a large fry. Really? I just gave you $5, over 1/2 the cost of the meal, and you're haggling over a couple of packets of ketchup? I'd think you'd be giving them to me by the handful, apologizing for not being able to fill up my car with them! You guys really count pennies that much? Seems excessive to me.

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T
12:41 am EDT

Whataburger Food

The hamburgers /cheeseburgers, the last 3 times I have gone to Whataburger the food has been cold. I don't want to eat a cold burger! I love Whataburger but will go someplace else !

Desired outcome: The desired outcome???????? A hot burger!

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R
5:49 am EDT
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Whataburger Service at your store in Carrollton Texas on Beltline Rd

On Tuesday morning at 3:30 AM I stopped in at your facility on Beltline Rd Carrollton Texas. I ordered 2 Sausage and egg biscuits in the drive through as I normally do
This time was different, I felt uncomfortable when the server asked for a two dollar tip on a seven dollar purchase. When I said I was already buying breakfast for a friend the pleasantries suddenly stopped. When I asked for some honey to go with the order I later found out she had put lemon juice in the order.
If this is how the new Whataburger policy is at the drive through attendants asking for tips and then adding sour condiments to your customers I think something should be done to address this problem. If this action repeats itself I may chose to do business elsewhere . I also thought I would be offered a receipt for my purchase but didn't receive one so right now o don't know what I was charged
My email address is [protected]@yahoo.com. please remit a reply to any action taken. So as to clear up any confusion on who the person was, its was a chunky black female with fake long eyelashes.

Desired outcome: Reprimand the attendant

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Update by Ricky Cramer
Sep 21, 2021 5:50 am EDT

Thank you for addressing this issue

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C
4:20 pm EDT
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Whataburger Food quality

I've been going to the 125 Sycamore School Rd location in Fort Worth TX for 3 years now. It has rapidly declined in the quality of food. Today was my last visit. Disgusting hamburger. You've lost me as a customer. Whatever you have done to the quality the last 2 years has been quite noticeable. Although I'd love to see the quality of the food be like it used to be, I highly doubt that happens. I'll be eating more at the mom and pop's places that cook real meat, real quality food.

Desired outcome: Fix it

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Daniel Flanagan
, US
Nov 05, 2021 10:03 pm EDT

Last 2 years has seen a drastic decline.

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5:13 pm EDT
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My son stopped at Whataburger at 5:30 a.m. on 08/28/2021. He ordered a hamburger, fries and an apple pie which he never got. At 2:00a.m. he was on his way to the hospital. Diagnosed with food poisoning. He arrived back home a little after 7:00 a.m. I called the restaurant at 7:30 and got no answer. I called back later in the day and reported it to the manager.

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D
2:37 pm EDT

Whataburger Poor service, cold and stale food, dirty stores

Today in San Marcos Center Point Store, it took over 35 minutes to get our food, this was after me having to return to the counter and inquire as to our order and standing there ten minutes being ignored. When we did get the food, the sandwiches were thrown together sloppy, the bread was stale and the sandwich was cold and uneatable. The fries were stone cold and greasy, and the store itself was filthy.
The meat was so thin you could hardly tell there was any meat there at all.

It is sad what What A Burger has become, dirty stores, poor service, cold and stale foods, and a burger that no longer is worth driving in to get and way over priced.

We no longer will go to What A Burger after 3o years.

Desired outcome: close your stores. It is no longer a place people want to go

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1:35 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

The whole experience was bad. We were waiting in line over 30 mins. Any communication with staff was short. We were told we could get more than 2 ketchups buy only 2 received a total of 2 for 2 separate meals. Our 2 lemonades were watered down and tart. After a a short 5 minute drive home our food had to be reheated. The hamburger buns weren't room temp, they were cold and the cheese wasn't even melted. All around disappointing!

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M
4:10 pm EDT
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I pulled into the drive thru, there were 4 or 5 cars ahead of me. I am a patient person so when she said she would be right with me I said ok. About 15 minutes later I told them I didn't mind coming inside if they were having problems with the drive thru. I informed her I have covid and was trying not to expose anyone. She said "Please don't come in". I...

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1:02 pm EDT
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My family came in to eat lunch. Line was long in drive through, but inside had a few people inside. We came in no one at front counter. Manager took our order reluctantly. Waited over 30 minutes for our food. When asked about it they said they where busy. I saw most of the workers standing around and manager not leading. This is not a good thing for Whataburger.

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About Whataburger

Screenshot Whataburger
Whataburger is a fast-food chain that has been serving delicious burgers and other American-style food since 1950. The company was founded by Harmon Dobson in Corpus Christi, Texas, and has since grown to become one of the most popular fast-food chains in the southern United States.

One of the things that sets Whataburger apart from other fast-food chains is the quality of their food. They use only the freshest ingredients and cook everything to order, ensuring that every meal is hot, fresh, and delicious. Their burgers are made with 100% pure beef and are served on a toasted five-inch bun, which gives them a unique flavor and texture that is hard to find anywhere else.

In addition to their burgers, Whataburger also offers a variety of other menu items, including chicken sandwiches, breakfast sandwiches, salads, and sides. They also have a wide selection of drinks, including soft drinks, milkshakes, and iced tea.

Another thing that sets Whataburger apart is their commitment to customer service. They believe that every customer deserves to be treated with respect and kindness, and they go out of their way to make sure that every customer feels welcome and appreciated. This commitment to customer service has helped to make Whataburger one of the most beloved fast-food chains in the country.

Overall, Whataburger is a great choice for anyone who is looking for delicious, high-quality fast food. With their commitment to quality ingredients, great customer service, and delicious menu items, it's easy to see why so many people love Whataburger.
How to file a complaint about Whataburger?

Here is a guide on how to file a complaint with Whataburger on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Whataburger in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience, including key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents: Attach any additional supporting documents but avoid including sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint with Whataburger on ComplaintsBoard.com.

Overview of Whataburger complaint handling

Whataburger reviews first appeared on Complaints Board on Nov 6, 2008. The latest review Cold hamburger and fries that tasted like eating a tire. was posted on Apr 29, 2024. The latest complaint service was resolved on Sep 08, 2018. Whataburger has an average consumer rating of 1 stars from 608 reviews. Whataburger has resolved 10 complaints.
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  1. Whataburger contacts

  2. Whataburger phone numbers
    +1 (210) 496-4000
    +1 (210) 496-4000
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    San Antonio
    +1 (972) 756-0096
    +1 (972) 756-0096
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    Irving
    +1 (800) 628-7437
    +1 (800) 628-7437
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    Customer Care
    +1 (210) 476-6000
    +1 (210) 476-6000
    Click up if you have successfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (210) 476-6000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number
    Home Office
    More phone numbers
  3. Whataburger emails
  4. Whataburger address
    300 Concord Plaza Dr., San Antonio, Texas, 78216, United States
  5. Whataburger social media
Whataburger Category
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