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1.1 18 Reviews 590 Complaints
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Whataburger complaints 590

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3:11 pm EDT
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Good afternoon! My family and I love Whataburger. However, almost each time I place an order with the store in Roswell, NM, the order is incorrect. Today, I placed an online order to have my husband pick up. I have a sick child so I had to stay at home. Almost half of our order was wrong. We live 15 minutes from the store. I called the store and spoke with...

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6:18 pm EDT
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I went to whataburger today. It took over 10 minutes to get waited on. I was the only one waiting in line. Several of the associates just stood around and didn't try to help or go get help. No cashier was available. Finally an associate that just came into work went to the office and both the general manager and store manager were in there with the door...

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3:05 pm EDT
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My stepson went to your location at 1010 Wildcat Dr. Portland Texas,78374. Time frame around 12:06 to 12:15 pm on 7/3/2023. My stepson was treated with prejudice and disrespect. When your team member treated him that way people there as your customers were treating him the same. To top if off the cashier did not give my stepson his receipt. He goes there...

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11:22 am EDT
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I went to the Whataburger #957 in Temple Texas on my lunch, I order just a jr whathabuger with cheese, order # 271894 I went inside hoping it would be faster. I place my order at 2:21pm, received it at 2:41pm, I took it to go and it was cold I was not going to waste any more time so I did not go back, this isn't the first time, it dosent matter if you go...

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8:47 am EDT
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Whataburger Drive thru

To start this is not the first time any of this has happened, I've just been not wanting to say anything.

This location has got to be the worst. Today, 6/23 I sat in the drive thru for 22 minutes just to be told "hold on we're waiting on hashbrowns". When I ordered my food, a sausage #21 with a rootbeer, it was 6:35AM. There were 2 cars in front of me. Not a big deal as I still had plenty of time. Made it to the front of the line at 6:41 and paid for my meal. Still not a time issue. At 6:56AM I was asked to wait longer. I asked if the sandwich was ready and said not to worry about the hashbrowns as I was already going to be late for work. The lady working the drive thru politely handed me my bag and I left.

Got to work, albeit a couple of minutes late, and took a bite out of my sandwich. Wrong order. My receipt says exactly what I ordered... my to go bag says something different. Not only was I late for work, wasn't able to get part of my order, I also wasn't able to eat part of my food due to the add-ons that I'm unable to eat.

I don't know what happens with the morning crew at this location, but it definitely needs to be reviewed to see if things need to be done differently. I understand the food is cooked to order, but 22 minutes in a drive thru with 3 cars and then asked to wait longer is a bit much for a standard order. And then to get the wrong order was very frustrating.

Desired outcome: This location to step up their morning game.

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Whataburger Disappointing Experience: Decline in Food Quality and Service at a Once-Loved Restaurant

i mean, that was my go-to order every time i went there. now i don't even know what to get. it's like they don't care about their customers anymore. and don't even get me started on the service. it's hit or miss. sometimes the employees are nice and friendly, but other times they act like they don't want to be there. and the food quality has gone down too. i used to love their burgers, but now they just taste like any other fast food burger. it's a shame because i used to be a loyal customer, but now i'll be taking my business elsewhere.

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Whataburger Whataburger Review: Juicy Burgers and Crispy Fries, But Beware of Wild Worker

I went to Whataburger the other day and it was a real experience. I was at the one in Abilene, Texas and let me tell you, it was wild. There was this worker, I think his name was Christopher or something like that, and he was a real jerk. He straight up slapped someone else's food in someone else's face. Can you believe that? I couldn't believe my eyes.

But besides that crazy incident, the food was pretty good. I got a burger and fries and it hit the spot. The burger was juicy and had all the fixings I wanted. The fries were crispy and salty, just the way I like them.

The atmosphere was also pretty chill. It had that classic fast food vibe, you know what I mean? The booths were comfortable and there was plenty of seating. The staff, besides Christopher, were friendly and helpful.

Overall, I would recommend Whataburger if you're in the mood for some good fast food. Just watch out for Christopher, he's a wild one.

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Whataburger Disappointing Experience at Whataburger: Cold Burgers and Unmelted Cheese

I went to Whataburger and I gotta say, I was pretty disappointed. The burgers were cold and the cheese wasn't even melted. The meat was so thin that it didn't even taste juicy like they show in the commercials. It was like picking up a hot and ready pizza instead of a delicious home-cooked burger. I don't know what happened, but it just wasn't hitting the spot for me. Maybe it was just an off day or something, but I don't think I'll be going back anytime soon.

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Whataburger Whataburger: Delicious Food, Long Wait Times

But, I gotta admit, Whataburger's food is pretty dang good. I always get the double meat Whataburger with cheese and it never disappoints. The meat is juicy and the cheese is melted just right. The fries are crispy and salty, just how I like 'em. And don't even get me started on their spicy ketchup - it's the perfect amount of heat.

Now, I will say that the wait time can be a bit ridiculous. I've waited in the drive-thru for over 20 minutes before, which is just unacceptable. And sometimes the employees seem like they don't even want to be there. But hey, I guess that's just the fast food industry for ya.

Overall, I'd say Whataburger is worth a visit if you're in the mood for some good ol' fashioned fast food. Just be prepared to wait a bit and don't expect the best service in town. But hey, at least the food is tasty.

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Whataburger Whataburger Review: Tasty Food, Drama-Filled Experience

I went to Whataburger the other day and let me tell you, it was quite the experience. I heard some rumors about some drama going on with the staff, but I didn't think much of it until I saw it for myself. Apparently, there was a manager who was a bit older and had been working there for a while. She came back after being away for a few months and things started to get a little crazy.

I heard that she started to get involved with one of the younger guys who had been working there for a while. And let me tell you, it didn't end well for him. He ended up losing his job because of their relationship. Now, I don't know all the details, but it just doesn't seem right to me.

But that's not all. I also heard that there's a lot of sexual activity going on in that place. I mean, come on, it's a fast food restaurant, not a nightclub. I don't know what's going on with the staff there, but it's definitely not professional.

Now, don't get me wrong, the food at Whataburger is still pretty good. I mean, it's not the healthiest option out there, but it's definitely tasty. I always go for the classic burger with cheese and fries on the side. And let's not forget about their famous ketchup. It's definitely a must-try.

Overall, I would say that Whataburger is a decent place to grab a quick bite to eat. Just be prepared for some drama and maybe some inappropriate behavior from the staff. But hey, that's just part of the experience, right?

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Whataburger Decent Spot for a Quick Meal: Whataburger Review

Whataburger is a pretty good place to grab a bite to eat. If you're looking for a classic meal of a grilled cheese, fries, and a drink, it'll run you about 9 bucks. Unfortunately, they don't include a cookie with that anymore. Back in the day, you could get that same meal for under 5 bucks, but I guess times have changed. As a senior citizen, I don't always need or want a big burger, so I wish they would bring back some of the old menu items. Overall, it's a decent spot for a quick meal.

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Whataburger Disappointing Experience at Whataburger: Thin, Dry Burger and Cold, Hard Fries

I recently visited Whataburger and I gotta say, I was pretty disappointed. The burger I got was thin and dry, and the fries were cold and hard. It's a shame because I used to love Whataburger and would even brag to my friends on the west coast about how good it was. But now, I don't think I'll be going back anytime soon. The meat was so bad that I couldn't even finish my meal. What happened to the quality of the food? It's a real shame.

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Whataburger Rude Customer Service at Whataburger: A Review

I called Whataburger like 10 minutes ago and the girl who picked up the phone, Talania I think, was so rude. I asked for the manager and she said she was in the bathroom and then just hung up on me. I wasn't even finished talking yet! This isn't the first time she's been like this either. They need to either fire her or teach her how to answer the phone and be nice about it. It's not that hard to be polite, you know? I mean, I love Whataburger and all, but this kind of thing really ruins the experience for me. I hope they fix it soon.

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Whataburger Disappointing Service at Whataburger: Rude Staff and Unprofessional Appearance

I had to go inside Whataburger to fix my car order. When I got there, the person who helped me was really rude. Her eyelashes looked like they were done by a blind toddler. I don't like it when people have bad attitudes. They should stop hiring young people who don't want to work and have bad attitudes. They need to leave their personal problems at home.

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Whataburger Disappointing Experience at Whataburger: Pre-Cooked Burgers and Cold Buns

I went to the Hurst & Euless locations of Whataburger and I gotta say, they're trying to compete with McDonalds at their drive throughs. But let me tell you, there's a big difference between the two. McDonalds has warming trays to keep their burgers hot and fresh, but Whataburger doesn't. Instead, they pre-cook their meat and set it to the side of the grill. This means that when you order, they just assemble a pre-cooked burger for you. The meat is overcooked and cool, so it won't even melt your cheese. And the buns aren't hot either. It's like they're just going through the motions, not really putting any effort into making a quality burger. I was pretty disappointed with my experience at Whataburger.

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Mr. Mike Of Texas
, US
Aug 24, 2023 8:22 am EDT
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The Euless, Texas location on Airport Freeway just past Westparkway and behind Quik Trip should definitely be avoided at night. Most of the night crew just doesn't care, and one of the night managers does not hide his contempt for customers. I got a cold burger (not the first time) Aug 29, 2023. I had remakes on prior occasions, this time, I requested a refund. The manager avoided me. When I pressed, I heard him say "He's always returning food!" (Not true). We got into a back and forth, and he ordered me to leave. I turned him and the location into Corporate. Still waiting for a response and a debit reversal. Mistreated customers must not be a priority with them.

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6:26 pm EDT
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Did not receive cheese on burger and was charged for the slice of cheese. I have photo of burger and receipts. This is the second time my visit resulted in an incorrect order at this restaurant. I have provided copies of the burger and what was on it when I started to eat. Also, I have provided a copy of the order receipt and Grill receipt, both show the...

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9:03 am EDT
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I drive for UberEats, and I have picked up orders from many Whataburger restaurants without complaint; however, the Whataburger at 1719 E Parmer lane is an exception. Today, I cancelled two orders from this Whataburger. The first order I cancelled was due to a very long wait. I was acknowledged almost as soon as I entered the restaurant, but there were no...

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6:57 pm EDT
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On 4/14/23 I had birthday cash, I wanted a watacatch, it has been three years since I visited whata burger #496 GM - Frances Love Rockwall, Tx [protected] E. I-30 when I received my meal $13.25 the fries where hard and the fish was over cooked, both meal where bad, we did not take it back into the restaurant, we decided not to go back. The manager did not...

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3:17 pm EDT
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Date [protected]. I have been a long-time customer of What a Burger. Today I tried to find a Handicap parking, there was only one Handicap spot. The reason was the other Handicap spaces was replaced with Curb Side pick-up. I had to park out where it was no easy for 100% Disabled Veteran to get in and out of his vehicle. Restaurant # 1043 does not meet Disability Act standards.

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1:04 pm EDT
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They have 2 lanes and never utilize the second lane to take orders causing extremely long lines that go out on the main street. If that's not bad enough they never get my order right. Always forgetting fries. This is absolutely the worst whataburger I have been to. I have to go to this one because I live out in the country and this is the closest whataburger.

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About Whataburger

Screenshot Whataburger
Whataburger is a fast-food chain that has been serving delicious burgers and other American-style food since 1950. The company was founded by Harmon Dobson in Corpus Christi, Texas, and has since grown to become one of the most popular fast-food chains in the southern United States.

One of the things that sets Whataburger apart from other fast-food chains is the quality of their food. They use only the freshest ingredients and cook everything to order, ensuring that every meal is hot, fresh, and delicious. Their burgers are made with 100% pure beef and are served on a toasted five-inch bun, which gives them a unique flavor and texture that is hard to find anywhere else.

In addition to their burgers, Whataburger also offers a variety of other menu items, including chicken sandwiches, breakfast sandwiches, salads, and sides. They also have a wide selection of drinks, including soft drinks, milkshakes, and iced tea.

Another thing that sets Whataburger apart is their commitment to customer service. They believe that every customer deserves to be treated with respect and kindness, and they go out of their way to make sure that every customer feels welcome and appreciated. This commitment to customer service has helped to make Whataburger one of the most beloved fast-food chains in the country.

Overall, Whataburger is a great choice for anyone who is looking for delicious, high-quality fast food. With their commitment to quality ingredients, great customer service, and delicious menu items, it's easy to see why so many people love Whataburger.
How to file a complaint about Whataburger?

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1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Whataburger in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience, including key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents: Attach any additional supporting documents but avoid including sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint with Whataburger on ComplaintsBoard.com.

Overview of Whataburger complaint handling

Whataburger reviews first appeared on Complaints Board on Nov 6, 2008. The latest review Cold hamburger and fries that tasted like eating a tire. was posted on Apr 29, 2024. The latest complaint service was resolved on Sep 08, 2018. Whataburger has an average consumer rating of 1 stars from 608 reviews. Whataburger has resolved 10 complaints.
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  1. Whataburger contacts

  2. Whataburger phone numbers
    +1 (210) 496-4000
    +1 (210) 496-4000
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    San Antonio
    +1 (972) 756-0096
    +1 (972) 756-0096
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    Irving
    +1 (800) 628-7437
    +1 (800) 628-7437
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    Customer Care
    +1 (210) 476-6000
    +1 (210) 476-6000
    Click up if you have successfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (210) 476-6000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number
    Home Office
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  3. Whataburger emails
  4. Whataburger address
    300 Concord Plaza Dr., San Antonio, Texas, 78216, United States
  5. Whataburger social media

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