Being terminated over a fabrication
I do not understand why was terminated over false allegations and the person to do so was probably the one I decided to report on in store violations. I work very hard for nearly 10 years and one serious allegation which was totally false was all it took to get me gone. My wife worked there as well and she was forced to quit because after she gave notice 2...
Read full complaintBurger, fries, onion rings
The burger was cold, the bottom of the bun was covered in white stuff resembling mold. the fries (and especially onion rings) tasted so bad, like the oil were never ever changed. I've had a heartburn for a day after having it (I ordered half fries, half rings, could not even finish them). Also, I was overcharged by 2.13 for my order. I spoke to a manager, got reimbursed.
Read full complaintIncomplete Order; Ordered items not included upon delivery
09/05/2023 @12:05 pm. Restaurant Number 834 Order 266252 Order ticket clearly shows 'Ranch Dipping Sauce'. None was included. Issue is not with the counter person, but with the kitchen and/or order assembler(s). I even asked when the item was placed on the counter was the Ranch Sauce included and was assured it was. Then no sauce. Its not a big thing...
Read full complaintWrong food on drive through order 7/28/2023
I placed a drive thru order on the evening of 7/28/2023 for a double Whataburger with everything but mustard sub mayo and onion rings. When I got home it was a double ketchup only and french fries. I called the store, but no one would answer, so I filled out the Customer Complaint website. On 8/3 I got a response from Whataburger Customer Care that someone...
Read full complaintYour burgers are terrible
I grew in south texas. The best burgers growing up was Whataburger hands down. Today your burgers taste terrible, your restaurants are drought with slowness and cold fries. I sat at your mission Texas location for about 45 minutes, before we got our order. The fries were cold and we had to wait another 10 minutes for jalapeños. I refuse to eat your food on the future. The Whataburger I grew up loving no longer exists.
Desired outcome: Go back to the 1970 Whataburger.
Incorrect order/employees
Greetings, First of all I would to express that the day of my Whataburger visit was my birthday (08/05) and all I wanted was a Whataburger sandwich. My order was a Spicy Chicken Sandwich with no mayo, no lettuce, no tomato and I added extra Buffalo Sauce for.50 cents. * What I received was extra Mayo with No Buffalo Sauce, so I took the sandwich back in to...
Read full complaintFood was great. Service was great. No napkins in any napkin holders, no toilet paper in the mens room.
08/07/2023 @ 03:16 PM. First problem: Ordered two "combo" meals & drinks. Filled drinks and no napkins in any holders on the seating floor. Asked for some and the order taker girl just walked off. Five minutes later she showed up with four napkin packages wrapped in their paper wraps. Sets them on the table at the soda fountain area and walks off. Our food...
Read full complaintBurger and customer service... Horrible
I purchased a a burger at the Sealy Texas location it had a bun that was basically 2 rocks with tasteless meat. I have called customer service three times and I can see why they get a 2.1 star review. I'm working on a tik token video which I hope will go viral about a once great Texas institution becoming a shambles a disgrace. Whataburgers Ceos were going to speak the truth about awful service awful food. GO BACK TO CALIFORNIA AND SELL OUT.
Desired outcome: Please take care of this now or I'm taking it to the fda if need be and then channel 2 news Houston investigative reporter
Online delivery
I had an online delivery on 7/31/23 at 8:50 AM. The location was at 2428 Haskell in Dallas, TX. I didn't bother to check my order before leaving but found that I was missing my BOB and my hashbrowns from the order. When I contacted the store later after my appointment that morning, I was told that there was nothing they could do about it since I didn't catch it before I left the premises.
Read full complaintWait time for order.
On 7/25/2023 I went to Whataburger as I always do every morning, there is always a long wait time for your order. today the wait time was extremely long I waited over 15 minutes for my order. As I waited no one came to the window to say anything. The manager finally came to change out the cash drawer and she didn't say anything either. This seems to be the...
Read full complaintExcessive loud music in dining room and management repeatedly refuses to turn down the volume of the music
This Whataburger is by far the worst managed Whataburger I have ever been in during the last 40 years. The music in the dining room has extremely loud idiot-screaming-racket they call music that is so loud that a person cannot carry on a conversation with any other person in the dining room. This situation has been going on for over ten years and when...
Read full complaintStaff place dirty ketchup packet in my bag
I asked the cashier not to place the ketchup in my bag because of the potential the exterior of the ketchup packets may have been contaminated by falling on the floor or some other way. I asked the young lady to put the two ketchup packets in my hand which she did. Due to the fact that, I patronize this particular Whataburger restaurant frequently;she put...
Read full complaintOperating partner:coranda west
I don't like how Coranda is bullying my child and is also trying to make her quit. However, I did call today and request for Ann to give me a call, because as of Tuesday I'm calling corporate. As an adult you get mad at kids and be PETTY and change there whole schedule, where my child went from working 5 days to 2. I wish upper management would talk to the kids to get a grasp about what's really going on in the store. As soon as you don't respond to her as she wants you to, you get sent home. A manager should never call a persons child LAZY and then expect for them to perform and provide the ultimate Whataburger experience to their customers. This is a prime example of how and why companies get sued. This is my second complaint, because at this point she ain't got to like my child and she doesn't (personally I don't think she likes kids) but she should be able to resume her 5 day work week as she was before she decided to throw her position around and basically telling my child I'm going to show you.
Desired outcome: I would like for my child to go back to what it originally was.
Getting condiments with my order
Date: 7/15/2023
Time: 1:15PM
Me and my husband went inside and ordered a #1 meal and a #7 meal. The lady brought out our food but no ketchup. We asked for 4 ketchup and 1 spicy ketchup and she just looked at us and said nothing and walked away. When she approached the register she looked at us again in a dirty way and did not come back out to bring the ketchup. The restaurant was busy so my husband went up to the register and had to wait for about 5-10 minutes before someone came up to him to see what he needed. By the time we got our ketchup our french fries were cold. We go into the same restaurant about 4-6 times a month. I am a rewards member and you can see how many times we visit whataburger. I think I should get a free whataburger for the inconvenience we had today. I would like someone to respond to my complaint. My information is below.
Tammy Rich
Rewards ID Number: [protected]
Email: [protected]@gmail.com
Phone Number: [protected]
Desired outcome: After waiting 5-10 minutes we finally received our ketchup, but the french fries were cold by then. My husband did speak to the manager and she said she would take care of it.
Roswell, NM store
Good afternoon! My family and I love Whataburger. However, almost each time I place an order with the store in Roswell, NM, the order is incorrect. Today, I placed an online order to have my husband pick up. I have a sick child so I had to stay at home. Almost half of our order was wrong. We live 15 minutes from the store. I called the store and spoke with...
Read full complaintCustomer service
I went to whataburger today. It took over 10 minutes to get waited on. I was the only one waiting in line. Several of the associates just stood around and didn't try to help or go get help. No cashier was available. Finally an associate that just came into work went to the office and both the general manager and store manager were in there with the door...
Read full complaintService and prejudice
My stepson went to your location at 1010 Wildcat Dr. Portland Texas,78374. Time frame around 12:06 to 12:15 pm on 7/3/2023. My stepson was treated with prejudice and disrespect. When your team member treated him that way people there as your customers were treating him the same. To top if off the cashier did not give my stepson his receipt. He goes there...
Read full complaintTime it took to get my food, and then it was cold
I went to the Whataburger #957 in Temple Texas on my lunch, I order just a jr whathabuger with cheese, order # 271894 I went inside hoping it would be faster. I place my order at 2:21pm, received it at 2:41pm, I took it to go and it was cold I was not going to waste any more time so I did not go back, this isn't the first time, it dosent matter if you go...
Read full complaintDrive thru
To start this is not the first time any of this has happened, I've just been not wanting to say anything.
This location has got to be the worst. Today, 6/23 I sat in the drive thru for 22 minutes just to be told "hold on we're waiting on hashbrowns". When I ordered my food, a sausage #21 with a rootbeer, it was 6:35AM. There were 2 cars in front of me. Not a big deal as I still had plenty of time. Made it to the front of the line at 6:41 and paid for my meal. Still not a time issue. At 6:56AM I was asked to wait longer. I asked if the sandwich was ready and said not to worry about the hashbrowns as I was already going to be late for work. The lady working the drive thru politely handed me my bag and I left.
Got to work, albeit a couple of minutes late, and took a bite out of my sandwich. Wrong order. My receipt says exactly what I ordered... my to go bag says something different. Not only was I late for work, wasn't able to get part of my order, I also wasn't able to eat part of my food due to the add-ons that I'm unable to eat.
I don't know what happens with the morning crew at this location, but it definitely needs to be reviewed to see if things need to be done differently. I understand the food is cooked to order, but 22 minutes in a drive thru with 3 cars and then asked to wait longer is a bit much for a standard order. And then to get the wrong order was very frustrating.
Desired outcome: This location to step up their morning game.
Disappointing Experience: Decline in Food Quality and Service at a Once-Loved Restaurant
i mean, that was my go-to order every time i went there. now i don't even know what to get. it's like they don't care about their customers anymore. and don't even get me started on the service. it's hit or miss. sometimes the employees are nice and friendly, but other times they act like they don't want to be there. and the food quality has gone down too. i used to love their burgers, but now they just taste like any other fast food burger. it's a shame because i used to be a loyal customer, but now i'll be taking my business elsewhere.
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