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1.1 599 Reviews

Whataburger Complaints Summary

10 Resolved
578 Unresolved
Our verdict: If considering services from Whataburger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Whataburger reviews & complaints 599

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6:18 pm EDT
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Whataburger Customer service

I went to whataburger today. It took over 10 minutes to get waited on. I was the only one waiting in line. Several of the associates just stood around and didn't try to help or go get help. No cashier was available. Finally an associate that just came into work went to the office and both the general manager and store manager were in there with the door shut. There should always be a cashier available. Another customer came in behind me and it took 5 minutes for him to get waiting on. This location (18253 Marsh Lane Dallas Tx) was not busy during this time (345pm). I consider this poor customer service and if I had been at a resturant I would not have tipped.

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3:05 pm EDT
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Whataburger Service and prejudice

My stepson went to your location at 1010 Wildcat Dr. Portland Texas,78374. Time frame around 12:06 to 12:15 pm on 7/3/2023. My stepson was treated with prejudice and disrespect.

When your team member treated him that way people there as your customers were treating him the same. To top if off the cashier did not give my stepson his receipt.

He goes there very often and its always the same he never says nothing to the manager. Well, he vented to me enough is enough. He is Hispanic AND HE IS AN AMERICAN just as you and I. They even stereo typing him as well mind you by your customers due your service there.

I will be doing a google review as well like I said ENOUGH IS ENOUGH!

He ordered a number #10 Spicy Chicken Meal. I would appreciate it if I got a call once this gets taken care of. #[protected]. Velma is my name.

Please educate your manager and team members on respect for the induvial and teach them that no matter what race we are we all bleed the same.

and that we are paying customers as well.

My stepson speaks ENGLISH not Spanish.

Desired outcome: To teach your associates the value of treating people equals no matter what race they are. I used to work for your company when I was 18 yrs. old so I know the expectations.

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11:22 am EDT

Whataburger Time it took to get my food, and then it was cold

I went to the Whataburger #957 in Temple Texas on my lunch, I order just a jr whathabuger with cheese, order # 271894 I went inside hoping it would be faster. I place my order at 2:21pm, received it at 2:41pm, I took it to go and it was cold I was not going to waste any more time so I did not go back, this isn't the first time, it dosent matter if you go through the drive through or order inside.

Can you please tell my why it takes so long on a simple order, and the receive it cold

thank you

Anita west

[protected]@gmail.com

Desired outcome: Anwers why it takes so long , i normally don't go on my lunch because of the time issue ad food being cold but I love Wathabuger

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8:47 am EDT
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Whataburger Drive thru

To start this is not the first time any of this has happened, I've just been not wanting to say anything.

This location has got to be the worst. Today, 6/23 I sat in the drive thru for 22 minutes just to be told "hold on we're waiting on hashbrowns". When I ordered my food, a sausage #21 with a rootbeer, it was 6:35AM. There were 2 cars in front of me. Not a big deal as I still had plenty of time. Made it to the front of the line at 6:41 and paid for my meal. Still not a time issue. At 6:56AM I was asked to wait longer. I asked if the sandwich was ready and said not to worry about the hashbrowns as I was already going to be late for work. The lady working the drive thru politely handed me my bag and I left.

Got to work, albeit a couple of minutes late, and took a bite out of my sandwich. Wrong order. My receipt says exactly what I ordered... my to go bag says something different. Not only was I late for work, wasn't able to get part of my order, I also wasn't able to eat part of my food due to the add-ons that I'm unable to eat.

I don't know what happens with the morning crew at this location, but it definitely needs to be reviewed to see if things need to be done differently. I understand the food is cooked to order, but 22 minutes in a drive thru with 3 cars and then asked to wait longer is a bit much for a standard order. And then to get the wrong order was very frustrating.

Desired outcome: This location to step up their morning game.

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Whataburger Disappointing Whataburger Chicken Sandwich Experience: Tough Chicken, Soggy Bun, and High Price

I went to Whataburger and got myself a chicken sandwich. But let me tell you, it wasn't all sunshine and rainbows. The chicken was tough and stringy, and it was only half the size of the bun. Speaking of the bun, it was smashed and the lettuce and tomato were soggy and looked like they had been sitting out for a while. And to top it all off, the price was a whopping six something plus tax, which came out to seven dollars even. I could have bought two baked chicken breasts at the grocery store for that price! And to make matters worse, I had to wait in the drive-thru for 18 whole minutes just to get this disappointing meal.

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Whataburger Disappointing Experience at Whataburger Store #886: Poor Customer Service and Dry Burgers

Stopped by Whataburger at store #886 on 7755 Normandy Blvd Fl on 06/14/21 at 7 pm. Cashier Azeria B took our order after driving for 8 hours. We requested hot fries and burgers hot off the grill. However, Azeria's response was that all burgers were off the grill, which was not true. She didn't even bother to confirm if the burgers were made correctly. As a result, we received super dry burgers that were disgusting and gross. We paid $28 for this terrible experience, which was worse than McDonald's. Whataburger needs to hire positive people instead of the evil ones like Azeria. It's disappointing to see such poor customer service at a fast-food chain that prides itself on quality food. Hopefully, Whataburger will take action to ensure that customers receive the service they deserve.

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Whataburger Whataburger Disappoints: No More Chicken Fajitas and Overpriced Menu

I live in east Texas and I gotta say, Whataburger ain't what it used to be. I used to go there all the time for their chicken fajitas, but now they don't even serve them no more! What's up with that? I mean, yeah, I still like their Dr. Pepper shake and honey butter chicken biscuit, but those are more like snack foods and I'm trying to eat healthier these days. I could go somewhere else and get a chicken sandwich or salad that's better and cheaper. So, to be honest, I don't really have a reason to come to Whataburger anymore. The food is overpriced and the service is slow as molasses. I'm really disappointed that they took the fajitas off the menu. Whatabummer.

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Whataburger Horrible Drive-Through Service at Whataburger: A Review

So, I went to Whataburger the other day, pretty early in the morning. I knew it was gonna take a while, but I was hungry and craving some good ol' fast food. When I got there, there were only two cars in front of me, so I thought it wouldn't be too bad. But boy, was I wrong.

The car in front of me didn't get to pay for their food because no one showed up to the window. They waited for a while, but eventually just drove off. When it was finally my turn, it took the person at the window a whole 10 minutes to take my order and let me pay. I mean, come on, it's not rocket science, right?

Anyway, I waited in that line for a good 30 minutes, and there were only two cars in front of me. Can you imagine how long it would take if there were more cars? The drive-through service was just plain horrible, and to make things worse, some things were missing from my order. I mean, seriously, how hard is it to get an order right?

When I finally got my food and left, there was a line around the building. I mean, I get it, Whataburger is pretty popular, but the service was just so bad that I don't think I'll be going back anytime soon.

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Whataburger Disappointing Experience at Whataburger: Poor Service and Incorrect Order

So, I went to Whataburger and I gotta say, I was pretty disappointed with my order. I asked for a plain burger with just meat and cheese, but what I got was a burger with a whole bunch of mustard on top and no cheese. And to make matters worse, there were onions on top that I had to dig out with my fingers. It was a real bummer because I was with my family and it kind of ruined our meal.

I also have to say that the service wasn't great. It seemed like all the employees were teenagers who didn't really care about their job and were just there to make some money. I mean, I get it, we all need to make a living, but it would be nice if they actually cared about the food they were serving.

Overall, I wouldn't recommend Whataburger based on my experience. The food wasn't great and the service was pretty lackluster. Maybe it was just a bad day, but I don't think I'll be going back anytime soon.

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Whataburger Whataburger: Decent Burgers, No WiFi, No Stay for Long

Whataburger is a place that will make you leave after half an hour. The burgers are decent, but they are stuck in the past with their old style burgers. If you were expecting to leisurely enjoy them with contemporary technology, you're out of luck. There is no WiFi, and there is no place to connect your devices. If you have their app and try to order in the restaurant with a weak cell connection, you're out of luck. Their burgers remind me of 60's food, and I realize some may enjoy having well-lubricated meals.

While I was writing this review, the general manager came out and told me I was loitering and had to leave. This was quite frustrating, as I was just trying to enjoy my meal and write a review. I submitted complaints to BBB and to the corporate office, but I have not received any response yet.

Overall, Whataburger is a decent place to grab a burger, but don't expect to stay for too long. The lack of WiFi and device connectivity can be quite frustrating, especially if you're trying to use their app to order. The burgers are good, but they do have an old-fashioned taste to them. If you're looking for a quick bite to eat, Whataburger is a good option, but if you're looking for a place to hang out and work, you might want to look elsewhere.

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Whataburger Whataburger Review: Delicious Burgers, Poor Service

I recently visited Whataburger and unfortunately, my experience was not up to par. I have been a fan of Whataburger since I was a child, but lately, they have been making mistakes with my orders. During my most recent visit, I ordered a large meal with a diet Dr. Pepper, but the employees asked me three times if I wanted a Coke instead. Despite repeating my order three times, they still gave me a medium Coke instead of my desired drink. Additionally, they forgot to include the ranch that I paid for and the large onion rings that I ordered.

This is not the first time that Whataburger has made mistakes with my order. During a previous visit, they forgot a drink and two orders of fries, and they mixed up all of the orders, leaving my group confused about which order belonged to whom.

Despite these mistakes, I still believe that Whataburger's burgers are worth the price. However, the poor service is becoming a major issue. It is frustrating to pay for items that are not included in my order, and it seems like Whataburger needs to improve their organization and attention to detail.

Overall, I hope that Whataburger can get their act together and provide better service to their customers. As a loyal fan, I want to continue enjoying their delicious burgers without the hassle of incorrect orders.

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Whataburger Mixed-up Order and Poor Service at Whataburger: A Disappointing Experience for a Disabled Customer

I recently went back to Whataburger for a re-order, but unfortunately they had mixed up my order with someone else's. I spoke to a female manager about the mistake, but it seemed like she wasn't really listening to me. I decided to go inside the restaurant this time so I could make sure they got my order right. I made sure to tell them that I'm allergic to mustard, since that was the reason for the mix-up last time.

After waiting for a while, I finally got my order. But when I looked inside the bag, I realized that they had forgotten to include my drink. I offered to pay for it separately, but all they gave me was an empty cup. I was a little disappointed that I didn't get the same treatment as other paying customers, who were given a small tray with ketchup, salt, and napkins.

To make matters worse, I'm a disabled man who uses arm crutches, so I really needed help carrying my drink to my table. But no one offered to assist me, so I had to struggle with it on my own. It made me feel like I wasn't being treated like a paying customer, and that my needs were being neglected.

Despite all of this, I have to say that the food was really good. I didn't get a receipt for my meal, unfortunately, but I hope that my fellow disabled friends don't have to go through the same experience that I did.

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Whataburger Terrible Customer Service at Whataburger Drive-Thru in Houston, TX

This place is seriously lacking in the customer service department. I went through the drive-thru to order two sets of three chicken strips with fries. The lady taking my order only took half of it and then disappeared. I kept calling out "hello" but no one answered. I didn't want to hold up the line, so I drove up to the window. As expected, they didn't have my order. I gave it to the lady again, but she had a terrible attitude and was extremely unprofessional. I asked for ketchup and BBQ sauce, but when she charged my card, there was an additional charge for BBQ sauce that I never ordered. All I wanted was two orders of chicken strips and fries, and the BBQ sauce and ketchup are supposed to be free. The lady argued with me that the sauce wasn't free and refused to listen when I told her I didn't want the extra sauce. It was only 35 cents, but it still made me angry because of their poor customer service and attitude. I even filed a complaint with the Whataburger head office to make sure they address the staff at this location on 3797 Southwest Freeway, Houston, TX ***. There's no excuse for rudeness and poor customer service. If the employee is upset with their employer, they shouldn't take it out on the customer. I give them zero stars for their unprofessional behavior and bad attitude, and for charging my credit card for something I never ordered.

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Whataburger Disappointing Experience at Whataburger on Broad Street: Cold Food, Long Wait, and Stale Bread

I recently visited the Whataburger on Broad Street at 11:26 pm on a Thursday night. I was in the drive-thru line for almost an hour and finally left at 12:14 am. When I asked the cashier when the unsweetened tea was made last, they told me it was at 6:30 am that morning. I was shocked and decided not to order it. I repeated my order several times, asking for a #1 with cheese and added mayo, as well as a plain burger. After the long wait, I finally made it to the window and asked for ranch, but was told they were out. I was disappointed, but understood. However, I didn't like that the employee handed me my bag open wide, as bugs could have gotten in.

As I drove home, I noticed my receipts were hanging out of my drive-thru window, so I stopped to retrieve them. When I got home, I found that the bread on my plain burger was hard as a rock and my fries were also hard enough to break a tooth. My Whataburger was cold, but still had a slightly decent taste. I spent almost $10 on this meal, and as a diabetic, I had asked for unsweetened tea, but the fact that it was made 2 shifts ago was unacceptable. It's supposed to be made every 8 hours, and someone should have been keeping track of that.

I was very displeased with the food I received that day. Whataburger used to be my favorite fast food restaurant, but not anymore. This was my second time visiting this location, and both times were just horrible. I will go out of my way to find better quality food in the future. It's frustrating to work an 8-hour shift and then receive a meal like this. I used to work for Whataburger for 7 years, but left in 2011. I know they used to pride themselves on quality, but this experience did not live up to that standard.

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zoeyclo
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Its locatedon Hwy 72 or better known as John T Reid Parkway.

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Whataburger Disappointing Experience: Decline in Food Quality and Service at a Once-Loved Restaurant

i mean, that was my go-to order every time i went there. now i don't even know what to get. it's like they don't care about their customers anymore. and don't even get me started on the service. it's hit or miss. sometimes the employees are nice and friendly, but other times they act like they don't want to be there. and the food quality has gone down too. i used to love their burgers, but now they just taste like any other fast food burger. it's a shame because i used to be a loyal customer, but now i'll be taking my business elsewhere.

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Whataburger Whataburger Review: Juicy Burgers and Crispy Fries, But Beware of Wild Worker

I went to Whataburger the other day and it was a real experience. I was at the one in Abilene, Texas and let me tell you, it was wild. There was this worker, I think his name was Christopher or something like that, and he was a real jerk. He straight up slapped someone else's food in someone else's face. Can you believe that? I couldn't believe my eyes.

But besides that crazy incident, the food was pretty good. I got a burger and fries and it hit the spot. The burger was juicy and had all the fixings I wanted. The fries were crispy and salty, just the way I like them.

The atmosphere was also pretty chill. It had that classic fast food vibe, you know what I mean? The booths were comfortable and there was plenty of seating. The staff, besides Christopher, were friendly and helpful.

Overall, I would recommend Whataburger if you're in the mood for some good fast food. Just watch out for Christopher, he's a wild one.

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Whataburger Disappointing Experience at Whataburger: Cold Burgers and Unmelted Cheese

I went to Whataburger and I gotta say, I was pretty disappointed. The burgers were cold and the cheese wasn't even melted. The meat was so thin that it didn't even taste juicy like they show in the commercials. It was like picking up a hot and ready pizza instead of a delicious home-cooked burger. I don't know what happened, but it just wasn't hitting the spot for me. Maybe it was just an off day or something, but I don't think I'll be going back anytime soon.

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Whataburger Whataburger: Delicious Food, Long Wait Times

But, I gotta admit, Whataburger's food is pretty dang good. I always get the double meat Whataburger with cheese and it never disappoints. The meat is juicy and the cheese is melted just right. The fries are crispy and salty, just how I like 'em. And don't even get me started on their spicy ketchup - it's the perfect amount of heat.

Now, I will say that the wait time can be a bit ridiculous. I've waited in the drive-thru for over 20 minutes before, which is just unacceptable. And sometimes the employees seem like they don't even want to be there. But hey, I guess that's just the fast food industry for ya.

Overall, I'd say Whataburger is worth a visit if you're in the mood for some good ol' fashioned fast food. Just be prepared to wait a bit and don't expect the best service in town. But hey, at least the food is tasty.

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Whataburger Whataburger Review: Tasty Food, Drama-Filled Experience

I went to Whataburger the other day and let me tell you, it was quite the experience. I heard some rumors about some drama going on with the staff, but I didn't think much of it until I saw it for myself. Apparently, there was a manager who was a bit older and had been working there for a while. She came back after being away for a few months and things started to get a little crazy.

I heard that she started to get involved with one of the younger guys who had been working there for a while. And let me tell you, it didn't end well for him. He ended up losing his job because of their relationship. Now, I don't know all the details, but it just doesn't seem right to me.

But that's not all. I also heard that there's a lot of sexual activity going on in that place. I mean, come on, it's a fast food restaurant, not a nightclub. I don't know what's going on with the staff there, but it's definitely not professional.

Now, don't get me wrong, the food at Whataburger is still pretty good. I mean, it's not the healthiest option out there, but it's definitely tasty. I always go for the classic burger with cheese and fries on the side. And let's not forget about their famous ketchup. It's definitely a must-try.

Overall, I would say that Whataburger is a decent place to grab a quick bite to eat. Just be prepared for some drama and maybe some inappropriate behavior from the staff. But hey, that's just part of the experience, right?

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Whataburger Decent Spot for a Quick Meal: Whataburger Review

Whataburger is a pretty good place to grab a bite to eat. If you're looking for a classic meal of a grilled cheese, fries, and a drink, it'll run you about 9 bucks. Unfortunately, they don't include a cookie with that anymore. Back in the day, you could get that same meal for under 5 bucks, but I guess times have changed. As a senior citizen, I don't always need or want a big burger, so I wish they would bring back some of the old menu items. Overall, it's a decent spot for a quick meal.

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Whataburger Customer Reviews Overview

Whataburger is a popular fast food chain that has been serving delicious burgers, fries, and shakes since 1950. Our website has received numerous reviews from satisfied customers who have praised the restaurant for its quality food, friendly service, and affordable prices.

One of the most common positive points mentioned in the reviews is the taste and quality of the food. Customers have raved about the juicy burgers, crispy fries, and creamy shakes that are made with fresh ingredients. Many have also appreciated the variety of options available on the menu, including vegetarian and gluten-free options.

Another aspect that customers have praised is the friendly and efficient service provided by the staff. Many have noted that the employees are always welcoming and helpful, making the dining experience even more enjoyable.

Customers have also appreciated the affordability of the food, with many noting that the prices are reasonable for the quality and quantity of food provided. Additionally, the restaurant's cleanliness and comfortable atmosphere have also been praised by customers.

Overall, Whataburger has received overwhelmingly positive reviews from our website's users, with many recommending it as a must-visit fast food chain.

Whataburger In-depth Review

Overall Rating: I would give Whataburger a solid 4 out of 5 stars.

Food Quality: The food at Whataburger is consistently delicious and satisfying. The burgers are juicy and flavorful, and the fries are always crispy.

Menu Variety: Whataburger offers a wide range of menu options to cater to different tastes and preferences. From classic burgers to chicken sandwiches and salads, there is something for everyone.

Pricing: The pricing at Whataburger is reasonable for the quality and portion sizes. You get a good value for your money.

Customer Service: The customer service at Whataburger is top-notch. The staff is friendly, attentive, and always willing to accommodate special requests.

Cleanliness: The restaurants are always clean and well-maintained. The dining areas and restrooms are regularly cleaned, creating a pleasant dining experience.

Ambiance: The ambiance at Whataburger is casual and inviting. The restaurants have a relaxed atmosphere, perfect for enjoying a meal with friends or family.

Speed of Service: Whataburger is known for its fast service. The food is prepared quickly, and the wait times are usually minimal, even during peak hours.

Online Ordering Experience: The online ordering experience at Whataburger is seamless and user-friendly. The website is easy to navigate, and the ordering process is straightforward.

Delivery Options: Whataburger offers convenient delivery options through third-party delivery services. This is a great option for those who prefer to enjoy their favorite Whataburger meals at home.

Special Offers and Promotions: Whataburger frequently offers special deals and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility (Locations and Hours): Whataburger has numerous locations across the country, making it easily accessible for most people. The restaurants also have convenient operating hours, ensuring that you can satisfy your cravings at any time of the day.

Dietary Options (Vegetarian, Gluten-Free, etc.): While Whataburger is primarily known for its meaty burgers, they also offer vegetarian options and can accommodate certain dietary restrictions. However, the gluten-free options are limited.

Social Responsibility and Sustainability: Whataburger is committed to social responsibility and sustainability. They source their ingredients responsibly and actively participate in community initiatives.

Loyalty Program: Whataburger has a loyalty program that rewards customers with exclusive offers and discounts. It's a great way to save money while enjoying your favorite meals.

Mobile App Experience: The Whataburger mobile app is user-friendly and convenient. It allows you to easily place orders, customize your meals, and earn rewards.

Drive-Thru Experience: The drive-thru experience at Whataburger is efficient and well-organized. The staff is quick and friendly, ensuring that you get your food without any hassle.

Breakfast Options: Whataburger offers a variety of delicious breakfast options, including breakfast sandwiches, taquitos, and pancakes. It's the perfect way to start your day.

Beverage Selection: Whataburger has a wide range of beverage options, including soft drinks, milkshakes, and iced coffee. There is something to quench every thirst.

Kid-Friendly Options: Whataburger has a kid-friendly menu that includes options like chicken strips and grilled cheese sandwiches. It's a great place to bring the whole family.

Catering Services: Whataburger offers catering services for events and gatherings. They can provide delicious meals for large groups, making it convenient for any occasion.

Community Involvement: Whataburger is actively involved in the community, supporting local charities and initiatives. They are committed to giving back and making a positive impact.

Overall Value for Money: Whataburger offers great value for money. The quality of the food, combined with reasonable prices, makes it a worthwhile dining experience.

Recommendations and Improvements: One area where Whataburger could improve is in expanding their gluten-free options. It would be great to see more choices for those with dietary restrictions.

Summary and Conclusion: Overall, Whataburger is a fantastic fast-food chain that consistently delivers delicious food, excellent customer service, and a pleasant dining experience. Whether you're craving a juicy burger or a satisfying breakfast, Whataburger has you covered. With its convenient online ordering, drive-thru service, and catering options, it's a go-to choice for any occasion.

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Phone numbers

+1 (210) 476-6000 +1 (800) 628-7437 More phone numbers

Website

whataburger.com

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