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1.1 18 Reviews 590 Complaints
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Whataburger Complaints 590

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C
5:28 pm EDT
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Whataburger complaint on the person delivering the food out to line 2. 9/15/2018 8:19 pm

Location 1201 West Glade Road Euless TX 76039
When ordered the food at the drive through, was told to go to the right lane (# 2). After getting there Line 1 continued to move much faster, like 5 cars exited while I was waiting. They kept line 1 moving as it would block the speaker if Line 1 if not moving. I asked the tall Hispanic male when coming for my money why was it taking so long. shrugged his hands and said "Why would I know that" got very irritated with me. At this time I would of left but I had already paid for the bad service I was getting. Waited another 3 min. (Now this is going on 10 min) I get out and go to the Kitchen door where he was coming out and asked about my food. He states "I will bring it when it is done." I go back to the drive through to my car. Wait another 2 min. Ask for the manager. He responds " Why do I want to see the manager. Told him I had already asked him questions and he knew no answers. Very rudely tells me to move out of the lane. I told him no. he said he would call the police and have me moved. I could not believe this. A gentleman coms out to assist and he too had no answers to why I have now been there 15 min waiting on 2 burgers, said he just got there. Now beginning to wonder if he was really a manger. No one knows anything! Maybe you can reveal some type of answer.
I drive by a Wendys twice a week to go to Waterburger. I have never been treated so rude by a teenage PUNK!
I had order # 387319
My Name is Cy Buchanan
4501 Chadourne Ct, Grapevine TX 76051
[protected]

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M
5:55 pm EDT

Whataburger service

I came into the storm hungry after just leaving my doctor's appointment from seeing the update for my baby anyhow as I was waiting patiently for someone to assist me a young lady came from the other side of the room and asked how she can help me I gave her my order she took it and took it to the back it took about maybe I say give it take 5 to 6 minutes before I receive my mail once I receive my mail I had no ketchup no salt no pepper so I asked her if I could please get some salt and pepper for my food and she proceeded to go and get it she said a young man would be here to give it to you the gentleman never came as I reproached front of the counter I overheard both of the employees I know one of them name is Marlene tea and I didn't get the gentleman's name but she was using profanity because he did not give me the ketchup then after I receive my meal I noticed that I did not have the proper meal I asked if it's could b remade.. a different employee brought the mail to me and I asked told him thank you for the troubles and instead of saying you welcome she slammed the tray down and just left at this point I had lost my appetite and did not want any of their service. The next thing I figured I would do with she called the manager it took the manager literally 8 minutes to come to me directly it was only for people in the room all was served and it was only for cars that was in the driveway I thought as though if she really wanted my time and one of my effort she would have made the effort to come and see exactly what was going on I am pregnant it was mandatory that I came and got me something to eat and I love Whataburger but this location just really disappointed me I couldn't believe how the young ladies were speaking to each other I couldn't believe the attitude that was exploding in the room it was so much negativity even the gentleman across me smells his food and checked his food just to make sure it was properly cook the manager Martha handled my issue and receive I got my full refund back I was just so disgusted and it was still extremely hungry so I walked in the rain to go across the street to the Canes luckily they were able to save the day and fulfill my satisfaction and gave me great customer service skills thank you so much Canes. I hope this matter is resolved in a decent manner so that way the next time I decide to come through there whether it's drive-through or walk in I will be greeted with the upmost respect I enjoy Whataburger I love Whataburger but today was a devastating day get better please especially at the location of Fredericksburg and datapoint I live right down the street from you guys please get it right

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C
10:17 am EDT
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Whataburger manager kat

My daughter is an employee at Grissom. She was not feeling well and had tried to call in, but Kat the manager threatened her job if she did not come to work. We have 3 individuals sick in the house with the flu. about 2 hours later it started to pour rain outside, we live in an apt and have to park far, so I called to let them know that my daughter will not be coming into work tonight. So she threatened me and tells me she will be writing her up as a no call no show. I asked why and she said because she did not call 4 hours in advance. Every time I tried to talk to her after that she would yell at me saying "I don't Care", she must of said it at least 5 times. How unprofessional is this of a so called manager to act like a child. I did the courtesy of calling at least give me the respect to listen. She was extremely RUDE. How is it that you can even have an individual of this character to work for your company. This does not make you look good. This is not the first time I have seen or heard her be rude to people. She has a yelling problem. She speaks to the employees as if they are dogs. She yells at them horribly. She also speaks to customers in this manner. As a corporate office, you should watch this employee and choose a little more wisely as to who you have as a manager. Thank You for your time. God Bless!

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R
5:14 am EDT

Whataburger discrimination at workplace

WHATABURGER

Please,
I am wirking at Whataburger restaurant number 1047, 340 Hwy 6, Sugarland, Houston, TX, 77478.

General Manager Sogand Mir at the location I am working at is amazing!
General Manager Sogand Mir, She is super! optimistic and encouraging all workers.

But... there is other bad people too...

I am going through difficulties at work place.

I am Asian woman, suffering from:
- Real RACE DISCRIMINATION
and
- YELLING at me.

RACE DISCRIMINATION :

1.
Aisha team leader -in reality she is TEAM RUINER, discriminated me through twice Unlawfully and Unnecessarily YELLING (❗️) at me even I am doing my job Properly - even Everything I do according to policy and NON STOP and HARD WORKING, and I am OVERLOADED with the MOST hard- dirty job.
Her Yellings making distracting me from doing my job in proper way cause making me VERY STRESSFUL, very DISAPPOINTED.

2.
Manager Farnoosh Arslan from the fist day of my working here all the way we're causing me forcing me GO THROUGH RACE DISCRIMINATION FACTS (❗️).

First of all she was trying discriminate me, OVERLOADing me ONLY with MOST HEAVY, HARD, most dirty job and leaving NO OPPORTUNITY to learn other position's duties - all kind of cooking, ability of understanding what is on tablo, etc.
OVERLOADing : she forcing ONLY ME among the women do all cleaning work GRIL Machine - it's for me very HARD pulling and pushing this HEAVY machine.

I felt, I was feeling all the way her VERY ARROGANT ATTITUDE to me. She all the way treated me rudely.

If there is no orders by customers and everyone forced to have break-relaxing and just waiting orders she sending ONLY ME go home and I'm not working out my HOURs and getting a little earnings.

She demanding from me all Washing Rinsing Sanitizing SINKs keep clean - I AM KEEPING THEM VERY CLEAN- I keep it clean no matter ...
But the same time when I am showing her that I am receiving EVERY MORNINGS from night Shift SINKS VERY DIRTY with FUL of, a lot of LEFT OVERS of FOOD in it, she says Something like "It's OK, they were late so they didn't have time".
And every mornings the dirtiness in SINKs is being repeated unchanged as it was.

All about the other ‘STUFF' I have to tell in person, face to face, cause it is impossible Reflect all in one letter.

Rabiga Uskimbayeva, I am Asian woman, team member.
09/10/2018, Monday.

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K
11:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Whataburger service

I was in the drive thru and a crew member named Key at the Mesquite location(410) on Scyene Rd. He was on his cell phone taking a personal call while taking my payment and serving my food. He then also started to curse at the person on the phone. It didn't just happen to our car. It happened to the car in front of us as well. This was about 11:25 on Saturday night (9/8/2018). I was unhappy with the situation and I never received my receipt.. please follow up with me at [protected]@gmail.com!

Thank you.

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Sent a gift card

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B
8:44 pm EDT

Whataburger food/employees

The whataburger in Marshall, Texas ALWAYS GETS OUR FOOD WRONG! Last time we went, they didn't even give us our entire chicken strip meal. So then I go back and tell a cashier about it and request a manager and she refused to let me speak to one. Then she proceeds to blame the mistake on me coming at 2 am stating that late night employees always mess up so I "should have come during the day". Not acceptable. My wife works night shift so yeah, we usually come at night after she gets off but it doesn't matter. They should be doing their job. Not to mention the few times we've come during the day, our food was messed up then as well. Not to mention every single time we get this messed up food or half missing order, it's after waiting 20+ Minutes in line. So by that time, we're over it. I am getting to where I don't want to go back. If it wasn't for the fact that whataburger is my favorite fast food restaurant (although not this location) I wouldn't go back at all. You're about to lose a loyal customer for good. McDonald's is crap but at this point, I'd rather go to them.

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M
5:04 pm EDT

Whataburger customer service/management

I recently moved to mesquite and I went to the whataburger on Galloway for the first time & my experience there was absolutely horrible. The customer service was horrible and when I got my order my fries weren't hot. My husband and I got our food delivered by Valerie, the manager, which took longer than service time required. When she walked up to our table I couldn't 100% identify the smell but it was close to marijuana or cigarettes which I know is 100% objectionable. There wasn't any condiments offered, napkins, anything. So I had to continuously get up for what me and my husband needed to somewhat enjoy our lunch. My visit here today was very Unsatisfying.

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C
9:21 am EDT
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Whataburger quality and service

first of all, there was not hardly any cars in parking lot or drive thru, 2 cars total. it took me 30 mins to get all of 1 number 20...this Whataburger is always way to slow, they stand around and talk to each other and in no hurry to get food out. I finally get my food, for what, the hash browns were burnt, and the taquito was the worse thing ive ever had. small and hard. this is unacceptable and I will never be going to that Whataburger again!

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R
2:20 pm EDT

Whataburger the hamburgers

Whataburger in Corsicana, Texas could not be any worse. On September 03, 2018, my daughter and I went in for hamburgers, hoping they had improved from our last visit. The Hamburger meat is so thin you can hardly taste it and the buns are so thin that they literally dissolve in the juices and fall apart. These are the cheapest water buns you can imagine. HORRIBLE

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L
7:47 am EDT

Whataburger customer service

I went into our local Whataburger (Weatherford, Texas) and witnessed horrible service from someone whom I believe is in management. Her names was Samantha B. I realize dealing with the public is NOT an easy task AT ALL! But she was going out of her way to be ugly. When we were walking inside both me and my husband saw her reaction. She did not want to be waiting on us. She rolled her eyes and was very gruff and ugly to us and our kids. I just blew it off thinking someone else put her in a bad mood. When we sat down another gentleman walked in and her back was to him (working on the fries) so he said (politely) excuse me, she turned around shot him a look and said hold on a minute! I think fire blew from her mouth! She pulled up the fries and by that time our order was ready to be brought out. So she completely ignored him grabbed our food brought it to us and left him standing there! I was shocked and I'm pretty sure he was too! Don't get me wrong I know we all have bad days but she took hers a little to far. Kudos to the guy being polite and was perfectly fine with waiting (or it least that is how it seemed)

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J
11:44 pm EDT

Whataburger potential theft of time

Hi, I recently overheard a conversation with 3 Whataburger employees in Vicksburg, Ms. stating how someone slipped of the tongue and spilled about a GM that may be clocking an employee in to get hours that had not worked the previous week. I believe the name was Jonah( not sure of the spelling) but supposedly he had not worked many hours but cashed a recent check with hours. If true, that's theft. It appears that the GM and this worker spends time together when off from Whataburger. I believe that Whataburger needs to check into this guys time on and off camera to verify and check out the GM as well

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U
7:30 pm EDT

Whataburger food order

Terrible service at Las Estancias location in Alb, NM mngr Carmen. No accountability when mistakes are brought to her attention "make sure to bring your receipt, well replace it and add a meal" sometimes a person wants the dinner they paid for W/o having to go back! If the customer is not on top of it and checks every bag everytime trust me your order will be shorted. Wonder, how many times i can short them when paying? Get your stuff together guys.! Whataburger is not cheap!

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B
1:29 pm EDT

Whataburger onion rings chicken tenders grave and raspberry tea

went to whataburger on 22 0r 23 0f agust at store #1141 ordered whataburger with onion rings was told they were out of onion rings my wife ordered chicken tenders was told they were out of chicken tenders . then on 25 th of august ordered chicken tenders with gravy got home the gravy was like water tasted awuful been going here 3 out of 5 days but now may change my mind i have eaten chicken tenders with gravy at other whataburgers the gravy was always thick not watery.

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J
11:44 pm EDT

Whataburger product & service

The last three (3) times I came to this location my orders have been wrong or missing a ordered product. The employee reads it back to me and its what i ordered but when leaving the drive threw it ends up the wrong order or there is something missing and this is not counting the other times I have been there this is just the last 3 times.
Today. Sunday 8/26/2018 8:20 pm. My order was wrong again but this was nothing I ordered I understand mistakes but when it keeps being a issue something has to change. I live 20 miles from Livingston so if I go through the drive I just can't turn around and go back. I no should check my order before I leave but that's not the point.
When it gets read back to me when ordering and again at the window and after waiting 25 min. It should correct.
There is another 20 miles the other direction of my residents maybe I'll start going there.
I know could go to a different fast food joint and maybe that's what I need to do but I love the food here just not the service.

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L
10:30 pm EDT

Whataburger drive thru order/cold food

I went to get something to eat after work and figured I would get a nice hot meal. I went through the drive thru to place my order. It wasn't busy at first. Well the line kept getting longer on both lanes of drive thru. I waited there in line for 25 minutes to get my food. Well when it was finally my turn to get my food. I paid got my food drove off. About 5 minutes into driving I reached in the bag to get some fries and they were cold and stale so I decided to take a bite of my burger and it was cold also. I was too tired to turn back around. As I got home to sit down and eat I didn't have the ketchup I asked for or any napkins. I was very disappointed on my Whataburger experience. I hope something is done about this because I'm sure I wasn't the only unhappy customer.

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A
4:18 am EDT

Whataburger order

I specifically ordered a meal added a few things.. Made it very clear that i wanted it on my burger the guy repeated my order twice and when i got home the fries where cold, no bacon on my burger and no gravy as i ordered. It appeared the gentleman had checked my bag but didnt even notice there was no gravy in my bag. Whats the point in ordering it and paying for it if im not going to get it..

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J
11:38 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was in the drive threw around 9:30 watching a tall white guy make my burger not to mention he was just throwing it together. As the lady in the window named lori opend it all you hear come out of his mouth is [censored] this place im fixing to walk the [censored] out i dont [censored]ing care anyomer and threw my burger around to put fries in it. I WILL NEVER EVRE COME BACK TO THIS WATABURGER ON DANVILE EVER AGAIN

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B
8:59 am EDT

Whataburger the food

I visited Restaurant 998 on 8/14/18, I ordered a #11 grilled Chicken Sandwich Meal and it was disgusting. I only took one bite and immediately became nauseous. I suspect the meat (grilled chicken patty) was under cooked and as soon as I took a bite I spit it out and refused to eat it! I then passed it around to my family to look at it and they also took one small bite and immediately spit it out. The next morning I was so sick to my stomach that I could not go to work due to the diarrhea. I am asking that the cost of my meal be refunded at the least. I paid a total of $23.57 for the entire meal and have the receipt as verification. My individual meal was $6.84 plus tax. Your attention into this matter is greatly appreciated! I would hate for anyone else to have to experience what I did. Thank you

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Update by Blessed Tina
Aug 16, 2018 9:05 am EDT

Ordered Grill Chicken Sandwich meal and the meat was under cooked and it made me soooo sick! I want a refund and will never eat there again! The sandwhich was put together very sloppy and it just to look at was sickening to the stomach. After I took one bite I knew something was wrong. The next I had diarrhea so bad I had to miss work and I knew it was from the meal I ate the night before. Please look into this matter!

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D
4:13 am EDT
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Whataburger food cold

Store #723, order number#343432 on 08/13/2018. I ordered a #1 with cheese, at approximately 3:11pm. A car was ahead of me, they asked them to pull up to wait on their order. I should have known that something was not right when I pulled up and my order was ready. I am disabled and wanted to enjoy a hot meal. I was too tired to go back. I live 3 minutes away, so can't blame the reason for cold food on travel time. I expected a hot, fresh food, instead cold burger and fries. Manager is Becky Baltrip.

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T
12:29 pm EDT

Whataburger nasty and unhealthy looking environment

The restaurant in the front always looks nasty and unclean when I come in. Lord knows what it's like at the back so it makes me curious. I did not want to take pictures because I did not want to alert the employees. This should be handled in a sneaky manner to assure the full proof of this complaint and should be handled by secret health inspectors.

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About Whataburger

Screenshot Whataburger
Whataburger is a fast-food chain that has been serving delicious burgers and other American-style food since 1950. The company was founded by Harmon Dobson in Corpus Christi, Texas, and has since grown to become one of the most popular fast-food chains in the southern United States.

One of the things that sets Whataburger apart from other fast-food chains is the quality of their food. They use only the freshest ingredients and cook everything to order, ensuring that every meal is hot, fresh, and delicious. Their burgers are made with 100% pure beef and are served on a toasted five-inch bun, which gives them a unique flavor and texture that is hard to find anywhere else.

In addition to their burgers, Whataburger also offers a variety of other menu items, including chicken sandwiches, breakfast sandwiches, salads, and sides. They also have a wide selection of drinks, including soft drinks, milkshakes, and iced tea.

Another thing that sets Whataburger apart is their commitment to customer service. They believe that every customer deserves to be treated with respect and kindness, and they go out of their way to make sure that every customer feels welcome and appreciated. This commitment to customer service has helped to make Whataburger one of the most beloved fast-food chains in the country.

Overall, Whataburger is a great choice for anyone who is looking for delicious, high-quality fast food. With their commitment to quality ingredients, great customer service, and delicious menu items, it's easy to see why so many people love Whataburger.
How to file a complaint about Whataburger?

Here is a guide on how to file a complaint with Whataburger on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don’t have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with Whataburger in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience, including key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents: Attach any additional supporting documents but avoid including sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint with Whataburger on ComplaintsBoard.com.

Overview of Whataburger complaint handling

Whataburger reviews first appeared on Complaints Board on Nov 6, 2008. The latest review Cold hamburger and fries that tasted like eating a tire. was posted on Apr 29, 2024. The latest complaint service was resolved on Sep 08, 2018. Whataburger has an average consumer rating of 1 stars from 608 reviews. Whataburger has resolved 10 complaints.
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  1. Whataburger Contacts

  2. Whataburger phone numbers
    +1 (210) 496-4000
    +1 (210) 496-4000
    Click up if you have successfully reached Whataburger by calling +1 (210) 496-4000 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (210) 496-4000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 496-4000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 496-4000 phone number
    San Antonio
    +1 (972) 756-0096
    +1 (972) 756-0096
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    Irving
    +1 (800) 628-7437
    +1 (800) 628-7437
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    Customer Care
    +1 (210) 476-6000
    +1 (210) 476-6000
    Click up if you have successfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (210) 476-6000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number
    Home Office
    More phone numbers
  3. Whataburger emails
  4. Whataburger address
    300 Concord Plaza Dr., San Antonio, Texas, 78216, United States
  5. Whataburger social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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