Whataburger’s earns a 1.1-star rating from 617 reviews, showing that the majority of fast food aficionados are dissatisfied with dining experience.
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Disappointing Experience at Whataburger on Broad Street: Cold Food, Long Wait, and Stale Bread
I recently visited the Whataburger on Broad Street at 11:26 pm on a Thursday night. I was in the drive-thru line for almost an hour and finally left at 12:14 am. When I asked the cashier when the unsweetened tea was made last, they told me it was at 6:30 am that morning. I was shocked and decided not to order it. I repeated my order several times, asking for a #1 with cheese and added mayo, as well as a plain burger. After the long wait, I finally made it to the window and asked for ranch, but was told they were out. I was disappointed, but understood. However, I didn't like that the employee handed me my bag open wide, as bugs could have gotten in.
As I drove home, I noticed my receipts were hanging out of my drive-thru window, so I stopped to retrieve them. When I got home, I found that the bread on my plain burger was hard as a rock and my fries were also hard enough to break a tooth. My Whataburger was cold, but still had a slightly decent taste. I spent almost $10 on this meal, and as a diabetic, I had asked for unsweetened tea, but the fact that it was made 2 shifts ago was unacceptable. It's supposed to be made every 8 hours, and someone should have been keeping track of that.
I was very displeased with the food I received that day. Whataburger used to be my favorite fast food restaurant, but not anymore. This was my second time visiting this location, and both times were just horrible. I will go out of my way to find better quality food in the future. It's frustrating to work an 8-hour shift and then receive a meal like this. I used to work for Whataburger for 7 years, but left in 2011. I know they used to pride themselves on quality, but this experience did not live up to that standard.
Whataburger Complaints 596
RESTAURANT 419, Angleton, TX
11/15/2023 @11:36 a.m. Order #1673332 I went to the drive thru and ordered 2 Bacon Cheese Whataburgers with jalapenos added. I paid $16.11 with my Visa card and drove home. When I opened the burgers, I discovered that there was no meat on my burgers! LOL - both had cheese, bacon and jalapenos - but no meat. I ended up putting some turkey lunchmeat on...
Read full review of WhataburgerStaff issues
Pulled in to drivethru and waited about 3 minutes to place order. Could not understand her mushy speech and had to repeat order three times. Went to window to pay for food. There were three black employees listening to unbelievable loud rap music which is why they did not hear me pull up. I waited another minute or two with no response from the worker...
Read full review of WhataburgerFood not fully cooked.
Went on November 2nd thru drive thru. Ordered #1 with cheese, well done and no onions. Got home ready to enjoy meal and noticed meat was not fully cooked. Called and spoke to manager telling him it is unsafe for meat not to be fully cooked. Asked to return to made it good. I asked if delivery was possible saying no. Due to feeling very ill I was not wanting...
Read full review of WhataburgerCleanliness of Restaurant
Restaurant 1207, 1460 NE Douglas St., Lee Summit, Mo. 64086. I have been in this store many times, but on 11-01-2023 at 4:06pm I was shocked to see piles of trash around on the floor, no napkins, and food particles and French fries all around and on the trash receptacle. On the bench where we sat, I had to clean off the seat before I sat down, and the table was dirty, other tables were dirty also. There were only 2 other persons in the restaurant, a police officer eating and a young man waiting for an interview. This was literally the nastiest I have seen in any food establishment. Very disappointed in my Whataburger visit. We have eaten at other Whataburger's also, never seeing anything like this. It was way past the lunch rush and nearing the evening rush, shocking!
Claimed loss: No loss, just disappointment!!!
Desired outcome: I totally understand not being able to get employees to show up and actually work.
No plant based options
My financial tracking software shows that we ate at Whataburger from 2010 to 2019 more than any other restaurant except for a local barbecue restaurant located within a few blocks of each other. July 2019 our diet became almost exclusively plant based and subsequently we have not had the option available to us to eat again at Whataburger. Apple Slice...
Read full review of WhataburgerFood
I went through the drive thru at What-A-Burger. The woman at the window said the driver in front of me paid for my order and drove off. She told me to park and said they would re-make my order hot and fresh. So I parked. She brought me my food and I went home. I regret that I didn't check my order because they screwed it up, again. It's bad enough that they...
Read full review of WhataburgerHamburger wrong 4 times
I've been to the new Whataburger they built in Maumelle (Crystal Hill Rd 4 yimes now and o. Each everything and mustard! I ordered a burger. ... and they never got it accurate. My orders were a Whataburger with no mustard, mayo, lettuce, tomato, and onion. 1st order, I got a regular Whataburger with everything, including mustard! 2nd visit, exactly same as 1st oder.3rd order: mayo, lettuce, tomato, and onion. This time our had cheese-and mustard, again. 4th vis5i, they have me a burger with nothing except mayo! Absolutely ridiculous. I won't be back there again!
Ledya
Desired outcome: Fix this please.
Hamburger
Today was the 4th time I've been to Whataburger in Maumelle (North Little Rock). Every time they've messed up my burger. I request mayo instead of mustard, or no cheese, Today I requested a Whataburger Jr with mayo instead of mustard and they brought it out and it had nothing on it except for mayo! I said with everything but mayo, instead of mustard. My orders were simple, like just burger/fries and I don't know if it's lack of training or a manager who doesn't care about customer service. I won't be going there again.
Desired outcome: Fix it
service is aweful
they are letting cars cut infront of me and i was there twenty minutes before that car. yes i have been waiting to order for that long. and still the waiter lets them go before me. they are both the same race color and i am not. i will not be back here because if this is how this is going to be i will not tolerate it. i would like a refund or some type of store credit and for their workers to have to go thru some type of training on how to be more polite.
Desired outcome: refund or store credit and extra employee training on how to work a drive thru
Online training access
DO NOT WASTE YOUR TIME EMAILING OR CALLING ME!, whataburger has burned their rage into me, forever! 9/30/2023 09:18am, Restaurant 1297 1) Black female brought dine in order in sac 2) black female did not pick up order # on table 3) I mentioned dine in, no tray for sr citizen, white male 4) black female brought couple next to me food on a tray! 5) where i...
Read full review of WhataburgerCurbside pickup order
I used my Whataburger app to order curbside in Brownwood, Texas on 9/18/2023. I ordered a taquito and 3 sausage biscuits with jalapeno cheddar biscuits and sausage, no egg on any of them and 2 of them with no cheese. I got to the restaurant 2 minutes before the app said my order should be ready. After checking in and waiting for about 10 minutes, an...
Read full review of WhataburgerThe store 723
I visited the store through drive thru on 09/13/2023 at 7:54 pm. order number 396434, amount 40.85. I go thru the drive thru for convenience, I have a small child, a large order and its late. Well, the kids meal that I purchased was not complete, no fries or fruit snacks were included. My sweet and spicy had way to much mustard that it over took the whole...
Read full review of WhataburgerBeing terminated over a fabrication
I do not understand why was terminated over false allegations and the person to do so was probably the one I decided to report on in store violations. I work very hard for nearly 10 years and one serious allegation which was totally false was all it took to get me gone. My wife worked there as well and she was forced to quit because after she gave notice 2...
Read full review of WhataburgerBurger, fries, onion rings
The burger was cold, the bottom of the bun was covered in white stuff resembling mold. the fries (and especially onion rings) tasted so bad, like the oil were never ever changed. I've had a heartburn for a day after having it (I ordered half fries, half rings, could not even finish them). Also, I was overcharged by 2.13 for my order. I spoke to a manager, got reimbursed.
Read full review of WhataburgerIncomplete Order; Ordered items not included upon delivery
09/05/2023 @12:05 pm. Restaurant Number 834 Order 266252 Order ticket clearly shows 'Ranch Dipping Sauce'. None was included. Issue is not with the counter person, but with the kitchen and/or order assembler(s). I even asked when the item was placed on the counter was the Ranch Sauce included and was assured it was. Then no sauce. Its not a big thing...
Read full review of WhataburgerWrong food on drive through order 7/28/2023
I placed a drive thru order on the evening of 7/28/2023 for a double Whataburger with everything but mustard sub mayo and onion rings. When I got home it was a double ketchup only and french fries. I called the store, but no one would answer, so I filled out the Customer Complaint website. On 8/3 I got a response from Whataburger Customer Care that someone...
Read full review of WhataburgerYour burgers are terrible
I grew in south texas. The best burgers growing up was Whataburger hands down. Today your burgers taste terrible, your restaurants are drought with slowness and cold fries. I sat at your mission Texas location for about 45 minutes, before we got our order. The fries were cold and we had to wait another 10 minutes for jalapeños. I refuse to eat your food on the future. The Whataburger I grew up loving no longer exists.
Desired outcome: Go back to the 1970 Whataburger.
Incorrect order/employees
Greetings, First of all I would to express that the day of my Whataburger visit was my birthday (08/05) and all I wanted was a Whataburger sandwich. My order was a Spicy Chicken Sandwich with no mayo, no lettuce, no tomato and I added extra Buffalo Sauce for.50 cents. * What I received was extra Mayo with No Buffalo Sauce, so I took the sandwich back in to...
Read full review of WhataburgerFood was great. Service was great. No napkins in any napkin holders, no toilet paper in the mens room.
08/07/2023 @ 03:16 PM. First problem: Ordered two "combo" meals & drinks. Filled drinks and no napkins in any holders on the seating floor. Asked for some and the order taker girl just walked off. Five minutes later she showed up with four napkin packages wrapped in their paper wraps. Sets them on the table at the soda fountain area and walks off. Our food...
Read full review of WhataburgerBurger and customer service... Horrible
I purchased a a burger at the Sealy Texas location it had a bun that was basically 2 rocks with tasteless meat. I have called customer service three times and I can see why they get a 2.1 star review. I'm working on a tik token video which I hope will go viral about a once great Texas institution becoming a shambles a disgrace. Whataburgers Ceos were going to speak the truth about awful service awful food. GO BACK TO CALIFORNIA AND SELL OUT.
Desired outcome: Please take care of this now or I'm taking it to the fda if need be and then channel 2 news Houston investigative reporter
About Whataburger
One of the things that sets Whataburger apart from other fast-food chains is the quality of their food. They use only the freshest ingredients and cook everything to order, ensuring that every meal is hot, fresh, and delicious. Their burgers are made with 100% pure beef and are served on a toasted five-inch bun, which gives them a unique flavor and texture that is hard to find anywhere else.
In addition to their burgers, Whataburger also offers a variety of other menu items, including chicken sandwiches, breakfast sandwiches, salads, and sides. They also have a wide selection of drinks, including soft drinks, milkshakes, and iced tea.
Another thing that sets Whataburger apart is their commitment to customer service. They believe that every customer deserves to be treated with respect and kindness, and they go out of their way to make sure that every customer feels welcome and appreciated. This commitment to customer service has helped to make Whataburger one of the most beloved fast-food chains in the country.
Overall, Whataburger is a great choice for anyone who is looking for delicious, high-quality fast food. With their commitment to quality ingredients, great customer service, and delicious menu items, it's easy to see why so many people love Whataburger.
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Overview of Whataburger complaint handling
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Whataburger Contacts
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Whataburger phone numbers+1 (210) 496-4000+1 (210) 496-4000Click up if you have successfully reached Whataburger by calling +1 (210) 496-4000 phone number 1 1 users reported that they have successfully reached Whataburger by calling +1 (210) 496-4000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 496-4000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 496-4000 phone number100%Confidence scoreSan Antonio+1 (972) 756-0096+1 (972) 756-0096Click up if you have successfully reached Whataburger by calling +1 (972) 756-0096 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (972) 756-0096 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (972) 756-0096 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (972) 756-0096 phone numberIrving+1 (800) 628-7437+1 (800) 628-7437Click up if you have successfully reached Whataburger by calling +1 (800) 628-7437 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (800) 628-7437 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (800) 628-7437 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (800) 628-7437 phone numberCustomer Care+1 (210) 476-6000+1 (210) 476-6000Click up if you have successfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have successfully reached Whataburger by calling +1 (210) 476-6000 phone number Click down if you have unsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone number 0 0 users reported that they have UNsuccessfully reached Whataburger by calling +1 (210) 476-6000 phone numberHome Office
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Whataburger emailscustomerrelations@wbhq.com100%Confidence score: 100%Support
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Whataburger address300 Concord Plaza Dr., San Antonio, Texas, 78216, United States
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Whataburger social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 16, 2025 - View all Whataburger contacts
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Its locatedon Hwy 72 or better known as John T Reid Parkway.