Whataburger
Reviews and Complaints

Restaurant 1207, 1460 NE Douglas St., Lee Summit, Mo. 64086. I have been in this store many times, but on 11-01-2023 at 4:06pm I was shocked to see piles of trash around on the floor, no napkins, and food particles and French fries all around and on the trash receptacle. On the bench where we sat, I had to clean off the seat before I sat down, and the table was dirty, other tables were dirty also. There were only 2 other persons in the restaurant, a police officer eating and a young man waiting for an interview. This was literally the nastiest I have seen in any food establishment. Very disappointed in my Whataburger visit. We have eaten at other Whataburger's also, never seeing anything like this. It was way past the lunch rush and nearing the evening rush, shocking!

I've been to the new Whataburger they built in Maumelle (Crystal Hill Rd 4 yimes now and o. Each everything and mustard! I ordered a burger. ... and they never got it accurate. My orders were a Whataburger with no mustard, mayo, lettuce, tomato, and onion. 1st order, I got a regular Whataburger with everything, including mustard! 2nd visit, exactly same as 1st oder.3rd order: mayo, lettuce, tomato, and onion. This time our had cheese-and mustard, again. 4th vis5i, they have me a burger with nothing except mayo! Absolutely ridiculous. I won't be back there again!

Ledya

Today was the 4th time I've been to Whataburger in Maumelle (North Little Rock). Every time they've messed up my burger. I request mayo instead of mustard, or no cheese, Today I requested a Whataburger Jr with mayo instead of mustard and they brought it out and it had nothing on it except for mayo! I said with everything but mayo, instead of mustard. My orders were simple, like just burger/fries and I don't know if it's lack of training or a manager who doesn't care about customer service. I won't be going there again.

they are letting cars cut infront of me and i was there twenty minutes before that car. yes i have been waiting to order for that long. and still the waiter lets them go before me. they are both the same race color and i am not. i will not be back here because if this is how this is going to be i will not tolerate it. i would like a refund or some type of store credit and for their workers to have to go thru some type of training on how to be more polite.

DO NOT WASTE YOUR TIME EMAILING OR CALLING ME!, whataburger has burned their rage into me, forever!
9/30/2023 09:18am, Restaurant 1297
1) Black female brought dine in order in sac
2) black female did not pick up order # on table
3) I mentioned dine in, no tray for sr citizen, white male
4) black female brought couple next to me food on a tray!
5) where is management? Did not see them
6) $2 for small coffee, large cup given me, everybody gives sr's a discount, not whataburger.
It is a crying shame there are no pre-requisites to work at whataburger. A couple of months ago, I saw a black male, in a faded, wrinkled shirt on the counter, signing in, representing whataburger, how disgusting, whataburger deserves everybit of shame their lazy and uneducated employees give to the consumer. Hopefully, like uncle bud's, murfreesboro will ban whataburger from murfreesboro. Food service must be the hardest, or so I thought to lear n, yet I drove to wendy's next door, and placing, as well as receiving the order was easy for me, and wendy's. Although, I ordered coffee down the street from hardee's, it was discounted. I strongly suggest immediately to place supervision directly on the grill line, to monitor every action from untrained/which means every grill lion employee. A customer at the counter can see the multitude of examples how to prepare anything, and also see grill line untrained, starting a burger, or sandwich, with no paper protection at the base of the item being prepared! I have removed my whataburger app, and are alerting all of my friends to abort whataburger.

I used my Whataburger app to order curbside in Brownwood, Texas on 9/18/2023. I ordered a taquito and 3 sausage biscuits with jalapeno cheddar biscuits and sausage, no egg on any of them and 2 of them with no cheese. I got to the restaurant 2 minutes before the app said my order should be ready. After checking in and waiting for about 10 minutes, an employee finally came out to let me know that it was going to be a few more minutes because they were waiting on the biscuits to cook. Ok, fine, at least they were going to be fresh. Well, I waiting for 10 more minutes before they finally brought my food out. I get to work only to find out that after waiting 20 minutes for an app order that should have been ready, the 2 biscuits I wanted without cheese, had cheese on them. I called the store and the did offer to remake the biscuits and I could come get them. I explained to the manager that I was at work and was unable to leave. She then told me she'd write down my name and that they "owed" me 2 buscuits and I could just come get those whenever. This is the third email I'm sending becuase the first 2 were ignored. I've about had it with Whataburger and their customer service. I want a refund for the 2 biscuits. I won't be going back to Whataburger. My order number was 2011518.

I grew in south texas. The best burgers growing up was Whataburger hands down. Today your burgers taste terrible, your restaurants are drought with slowness and cold fries. I sat at your mission Texas location for about 45 minutes, before we got our order. The fries were cold and we had to wait another 10 minutes for jalapeños. I refuse to eat your food on the future. The Whataburger I grew up loving no longer exists.