CB Fast Food Chains Wendy’s Complaints #422-441

Wendy’s review: Problem with our orders this morning.

R A Kohl of Spartanburg, US

Jun 07, 2022 10:52 am UTC

My husband and I went to the East Blackstock Road, Spartanburg, SC Wendy's this morning (6/7/2022 at approximately 9:00 AM). We upgraded our 2 breakfast combos to 2 large coffees and 2 large breakfast potatoes.

We were told to pull forward to wait for the coffees to finish brewing.

We waited a while. When they brought our orders out, the coffees were tepid/room temperature at best, and we did not receive our large potatoes. Just regular sized. On top of that, I paid cash and we were not given a receipt.

I phoned the restaurant at [protected] to let them know what happened, after finding out about the problems with our orders. I asked to speak with a manager and was told that the manager wasn't available to speak with me, due to counting inventory. I told the person on the phone what happened. They said to come back and get our coffee replaced. They didn't even mention the potato replacement issue.

I explained that I was already 20 minutes away from them and could not come back right then. They laid the phone down and did not come back! I tried to hold on for about 10 more minutes and then I had to hang up.

This was so unprofessional! Please, send me a refund for my order or a compensation for 2 large upgraded breakfast combos. One was the honey chicken biscuit upgraded combo and the other was the upgraded sausage egg combo.

Thank you,

Dr. & Mrs. Kohlman

Desired outcome: refund for my order (over $14.00 with tax, she did not give me a receipt) or a compensation for 2 large upgraded breakfast combos.

Keywords:

breakfast combos cash coffee replacement large breakfast potatoes large coffees manager orders phone receipt refund

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1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States

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