CB Fast Food Chains Wendy’s Complaints #422-441

Wendy’s review: Employee working at drive through

GM Schlosser of Red Deer, CA

Jun 11, 2022 5:00 pm UTC

Verified customer

My visit to Wendy's North, Red Deer, AB, Friday, June 11/22 at approximately 12:30 pm was so unpleasant. I got tired of listening to the rude, abrupt, and condescending manner in which the lady working drive through was talking to me that I eventually drove away and went to Subway.

Wendy's is my favorite fast food restaurant. As a business person and staff manager myself, I assume you would like to be aware of how your staff are either improving or negatively affecting your business. Sometimes the sales go down at certain locations, and we don't always know all the details as to why.

I tried to order 1/2 salad with junior burger as I have done so many times in the past. I was rudely interrupted "We do not have 1/2 salads". I was surprised and tried to find out more info. Every time I tried to ask a question, she kept repeating the same phrase. I asked if this was something new, only at this location or if it was all locations, etc.

It was not even so much the repeated phrase as it was the matter-of-fact tone and feeling that I was being talked down to and that she was too annoyed with me to say anything other than "We do not have 1/2 salads." probably at least 4 times? Previously to my order, I heard her abruptly asking the lady ahead of me a few times while sounding annoyed "what flavor!?"

I admire service workers, and do not want them losing their jobs. Perhaps she should be made aware that there are more polite and simple approaches to dealing with the public such as "I'm sorry ma'am, we used to offer the 1/2 salad with a side, but we discontinued that a couple of months ago. Is there something else I can get for you?" I would have thanked her and proceeded with a new order.

Thanks for providing a place for me to vent.

Desired outcome: I feel that the empoyee on shift at that location and that time should be made aware that the way she treats your customers is important to your business, and that she should be held responsible for inappropriate customer service.

Keywords:

burger business fast food restaurant locations order salad sales service workers staff manager

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+1 (888) 624-8140

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+1 (614) 764-3300

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customercare@wendys.com

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Wendy’s address

1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States

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