Wendy’s
reviews and complaints

On 03/24/2022 at 21:35 I stopped at the Wendy’s on Meriden Waterbury Turnpike in Southington, CT. I ordered the double stack and chicken nuggets with sweet and sour sauce. The double stack was rock hard. No exaggeration. So much so I couldn’t even eat it. They also forgot to put the sauce in the bag. This isn’t the first time I’ve encountered a problem with this particular store, but it pissed me off to a point where I felt the need to let you know. This is unacceptable. I understand it’s fast food and not a 5 star, high end, restaurant, but if you order something you should be able to eat it.

Feel free to email me with any questions, comments or concerns. [protected]@gmail.com

I placed an order through the app to pick up at Store #6543 in Nanaimo, BC. When I arrived they told me the order never came to the store. I checked my Wendy's app again to make sure I didn't make a mistake when picking a location and all information was correct. I reordered my food and left, however when I checked my bank account it said that I was charged $9.23 for the mobile order even though it never went through to the store or was received by me.

We went to wendy at e. Southcross in san antonio, tx. There was no ice, ketchups, napkins. There was no paper towels in mens rest room and urninal was over flowing. Peeps landed on my shoes n feet girls restrooms smells.

I order your Classic Chicken Sandwich meal. I ordered it plain with cheese on each side. What I received was everything plus cheese. This franchise never gives receipts so there is not way of give a receipt number or doing the survey. I watched a person refill the lemonaide dispenser, she did not wipe the carton off and it had a hole in the side she drained the lemonaide from meaning everything that touched that carton now is in the lemonaide, which was what I ordered with my meal. They were all speaking english until they say me watching them then only spoke in spanish after that. I tried calling after I left as I had to go back, no one at either Carson City, NV locations answered, Looked up Franchise company, no one answered that phone. Been on hold with corpate for27 minutes so far.

Wendy’s Restaurant #[protected] 601 Memorial Dr Waycross GA 31501 on 03/15/22 at 5:35pm after waiting in the drive thur I was told that I could not place my order for three meals because it slowed down the drive thru too much and I would have to park, come inside, wait in line all over again to get my order .

The only damn reason I did spend my money at your [censored]ing place was that was what my family was waiting on ! But rest assured that I nor any member of my family or church family will ever spend another dime at Wendy’s again and I am going to tell everyone I know on every media out possible not to either !

I know the sign says there’s a coin shortage, which BTW, I havent seen ANYWHERE else in town! So I had 2 orders, one was $9.32 and the other was 11.60 and the girl didnt even bother to say, so I have to keep your change bcuz we dont have any? BS! They lept over $1.00 of my money. I will be boycotting from now on. Crooked people! That was Dale Rd in Modesto, Ca

I went thru the drive through @ 1721 N 84th St Lincoln NE for breakfast and Today, 03/15/22 before 8 am. I didn't get any napkins with my meal. That's uncouth and uncivilized.

On Saturday I placed a mobile order to my local Wendy's I arrived at location to pick up doors were locked got in line in drive through I spoke to a young man at one window asked me to pull up to the side of next window to retrieve meal when I pulled up a young lady berated me profusely about why am I here she doesn't care who told me I then asked for refund she shut the drive through door in my face I exclaimed I would definitely report her to management she repeated she didn't care I did call while in line someone even more rude than her if not her answered in closing I never got my food nor my refund the young lady was fair skinned with bad acne or scars not to be rude but I wanted to give description so the right person is reprimanded

Went to the drive thru at 4:30 pm on March 12th,22

Got a Jr Hamburger & Sm Fry,Paid &left picked up a fry & was cold & soggy.Hamburger was really cold. Turned around and went right back to the drive thru and told her what was wrong and that I didn't want it because it was gross and no refund. Said I was going to file a complaint & she didn't care. Didn't want anything else because I was really angry at the quality of food they served. So I hope that something is done because what they gave me and I paid for wasn't something anyone should eat

Hello! Please allow me to share our very uncomfortable experience at your Wendy's location on William Latham Dr. in Bourbonnais, IL on February 9. When we arrived we could see that the dining area was full of people. We parked, went to the door and the door was locked. Fortunately, a group of girls were leaving which allowed us entry. Upon entry it stated a mask must be worn, however, not one person inside was wearing a mask, even the employees. Upon placing our order, we were asked dining or carry out. Dining was our preferred. As we were sitting eating, people were still trying to get inside the door. My son graciously got up to let them in. The young man who took our order came over to our table to tell us that the dining area was closed. I asked if we needed to pack up our food and leave. He replied no, but please do not let anybody else inside. It was very uncomfortable eating while people were trying to get inside and we could do nothing. As we were leaving, some people got inside and were turned away immediately.

Wendy's in Jacksonville, FL on Firestone Rd. They have the worst customer service as far as taking Doordash orders. Today was the second day in a row that I have had to call the restaurant because my Doordash driver was outside the restaurant for a long period of time waiting on my order when it should have been ready for them to get. I had to call the restaurant to get them to even start my order at all. Also, when I called the manager that answered the phone just answered the phone with "Hello" and I did not even know if I was calling the right place or not. I also had to call three times because the manager hung up on me the first two times.

I placed an order online through the app around 5:40pm since I am at work and do not have a lot of time to spare on my 30 minute break. I scheduled it for 6:35pm pick up and arrived by 6:40. I chose the option to carry out my order but the store has the lobby closed, which is confusing because why have the option to pick up if they only offer drive through. After waiting in line for 10 minutes I finally got my food and drove back to work so I can hurry and eat before 7pm. Upon opening my burger to my surprise all I seen was onions, mustard and ketchup. I specifically asked for no onions and mustard but the worst part is I had no meat to eat. What is the point in a burger without meat? I had to go out of my way to return to the store and ask for my food done correctly and was late returning to work. The manager showed no sympathy and even cursed when I asked her for her name.

I waited 30 mins at the window to order! And then she said she would be right with me! And then after 30 mins never came back to the window! I called the wendys and she said if I wanted it then I could come in there and make it myself! And then hung up on me! I am floored that wendys really allows this in there restaurants!. This was at store number #5100 @ 3000 owen drive, Fayetteville nc. I had to leave and go across the street to cookout with the line of customers behind me. I am shocked

Went to Wendy's for a lunch break. Went to the Titusville location as that was where we were house hunting. Ran in, grabbed a table, sat down, appeared to be clean, not too busy & naturally everyone needed to use the restrooms. I am mobility impaired & use a cane. Found I needed to hurry to the ladies & was focused on getting there. When I went around the little hall entry, I found myself up to my ankles in "water" that was rushing from under the ladies room entry. I'm so glad that my husband was right behind me because my cane slid & there was no where to go to stop the fall I was about to take. Because I thru my arms out, my husband was right there to steady me so that I did not go down. I'm sure the employees must have heard the commotion because I let out a little screech. No one came until my husband yelled "Hey, we need help, there's a flood back here" An employee came around & she didn't know what to do, simply said, I don't think you can use the restroom! Duh, really? Because of the urgency by this time my husband opened the mens room door & hustled me in there stating that he'd watch the door. Even the men's room had water all over (it was coming in from the ladies room) No one said a word to me afterwards. No, we're sorry. No, are you alright? Nothing. We ordered lunch, ate & left. Move forward, different location, Ft. Pierce crossover from Turnpike to I-95, stopped at Wendy's to get a snack for the kids & use the restroom! I cannot believe that the exact same thing happened. It was not as bad but I guess the restrooms are all in the same location in Wendy's because I stepped right in water. Wasn't as much, wasn't as forceful but again I slipped because the floor was so wet. There was no one to help me this time & I did not fall down but I hurt myself & no one asked me anything or said anything when I told them there was water all over. Nothing wrong with Wendy's food but there is obviously something lacking with the staff that is responsible for building maintenance.

The employee at Wendy's told me the item was not available and offered me alternative one; which I declined. She mentioned that getting refund would have to done in my end thru app because it was mobile order. I tried to find the option when I got home, but I was not able to find any option for getting refund other than contacting Wendy's.

I have contacted Wendy's regarding bill adjustment due to item unavailability on my mobile order. Order date was 02-21-2022, and msg was submitted thru mobile on following day. This is 03-03-2022; no email response, no phone call response, no automatic refund, no credit on app.

Meanwhile I tried to chat thru app, and it is such a long wait. I looked away my phone to do my own thing, the chat ended; no option to resume. The amount I requested for refund was very small, but this is such a hassle and very awful customer service.

Date [protected]:22

Order # [protected]

Location store#2666

9930 19th Avenue Southeast Everett, WA 98208

Wendy's on Maryland Rt 108 near Rt 29. Receipt not given, so don't know store number or address. 3/2/22, ~ 12:30 - 1pm

Online photos and display at ordering station show lettuce on sandwich. Sandwich did not have lettuce, had a bunch of pickle slices (too many) and runny tartar sauce which dripped out of sandwich. Description list not too much tartar sauce, but was drippy and messy.

Even if you ask for receipt when handing credit card, they do not give receipt unless you hold up the line waiting for receipt and ask again.

We are senior citizens and don't go out to eat often. We were at the Wendy's at 10101 New Berlin Rd, Jacksonville, FL (Wendy's #[protected]) on 2/19/22, 5:22 PM. We ordered two sandwiches and medium fries. The total was $17.82. We planned to take the sandwiches and fries (we brought water to drink) to eat while watching the sunset at the park. When we got to the park we were very disappointed to discover there were no fries in the bag. When we got home several hours later we called the Wendy's and asked to speak to a manager. I explained that the fries were missing from our order and she rudely cut in saying "Are you coming to get the fries?" I told her "It's 3 hours later. No, I don't want fries. I want you to credit my credit card for the $2.79 cost for the fries. She rudely said "I will NOT give you credit! You can come and get the fries!" Someone needs to explain to the manager that rudeness is not only unnecessary but it kills business. We won't be going to this Wendy's again!

At approximately 830 pm, I visited the Weirton, West Virginia store. At the drive thru speaker, I ordered 2 large vanilla frosty's and 3 large chocolate frosty's. Pulled up to the first window and paid in cash for the order (13 dollars and some change). I didn't get a receipt, I didn't think I needed it for frosty's. Pulled up to the second window and was told after a few minutes that the machine was down and they could replace the frosty's with something else. I declined and asked for my money back. I was then told by another young employee that "corporate does not allow us to give refunds for any circumstance". After sitting there for about 10 minutes with all them staring out the window, I just drove away.

Thanks for your time,

Tiffany Goray