Wendy’s
reviews and complaints

My food was cold. Didn’t receive my drinks..

worker rude. I also visit the location often.

I also update your coke machines.

Morning shift is good.

Night shift is rude.

Went to drive thru, waited 25 minutes to get to order only to find out they were out of some items I wanted. Tried to go inside and complain that they wouldn’t have put a sign up somewhere to advise people and it was locked.

I finally decided just to spend my money at a competitor. Almost a half hour wasted in the damn drive though. Completely disappointed in the service!

Saturday, April 23, 2022 around noon I asked my daughter to stop at Wendy’s Restaurant on 6628 Kalamazoo Avenue S.E., Kentwood, MI 49508, to pick up a large chili and 2 large fries and whatever else she wanted for herself. There were a small amount of cars in the drive thru, maybe 3 or 4, but it took my daughter about 30 minutes before she had her order. When she drove away she check her order and the chili was missing. She tried to enter the store but the doors were locked. At this point she was getting very frustrated, the options she had was to go back into the drive thru line, which had now double the amount of car, have the fries become cold before coming home or forget about it and maybe go back later for the chili. We had a family celebration that afternoon and on our way home I stopped and the same Wendy’s since we still needed the chili. I was in line at 3.57 PM and finally had my order of chili at 4.22 PM. I realize that there is a shortage of help everywhere, but this is absolutely terrible service, wouldn’t it be better to shut the store down until you have enough qualified help? I didn’t even try to explain what happened to our noon order so that we could avoid paying again for the order of chili, I don’t believe the person at the divethru window would have understood me and since everyone behind me was getting vey irritated with the speed of service, I just paid again for the order of chili. My daughter wanted to go to bat with the employee, but I didn’t want that to happen. My daughter feels cheated and is still fairly angry about this transaction. Something needs to be done to set this right, I know it won’t break the bank but paying almost $4.00 twice for a simple order os chili doesn’t sit well with me either. I hope this can be resolved so that we can go back to that Wendy’s when we’re ready to do so.

downey ca location. no way to complain online nor phone.

have card numbers on request.

4/10/22 have rejected recite.

I used to love Wendy’s spicy chicken. It was thick,juicy and very flavorful. Now it is tasteless,dried out and flat. It disappoints me to say it sucks. It’s not just one but several I’ve been to. I don’t believe I will ever buy one again unless I hear they become good again. There’s many other places with good chicken sandwiches. Wendy’s quality used to be a+. Now it’s a D.

My wife has had the same issue without resolution for over a year now. Every time she goes to our Wendy's in Roxborough (in Philadelphia, PA) and orders an unsweetened tea they charge her a sweetened beverage tax of.60. She spoke to a manager and they responded with "what do you want us to do about it."

She has filed a report with L & I basically saying that your store is ripping people off and won't correct the problem. She is also going on social media.

I get this phone call whenever she has the problem and honestly it's an easy fix on your part. I own my business and can't do enough for my customers. Please resolve this issue. Too simple to get bad repor over.

On 04/15/2022 at approx. 8:45am, Wendy's located in Hobby airport in Houston, Tx. I ordered a $5.99 breakfast meal. Clerk charged $6.75 before tax. When I objected about the displayed amount on overhead menu board, clerk advised me that the display board was incorrect and that many customers have the same complaint. The Manager would not re-imburse me for the overcharge.

On 03/17/2022 at approx. 7:30am,this same location overcharged me once again for a large drink with the breakfast meal, which normally comes with a medium drink, due to the fact that they had no medium cups available. a large cup was issued. I complained to the same Manager but she refused to

make the correction by not re-imbursing me for the overcharge.

Threaten to come over counter and have people pull up with guns to my husband I was in the bath room so when I came out the bath room I started recording her . None of the employees would give me her name. All we were trying to do was ask what was the difference of a biggie bag and a four for four

I order the 4 for 4 which is still on the display menu at the drive thru and upgraded my drink to strawberry lemonade which is 4.85 and that's the total I was told. However, when I went to pay I was told 5.87 by the person at the first window. And I explain the situation about the 4 for 4 on the display. She said the person at the next window made a mistake that there is no more 4 for 4. I asked since it was on display this should be honored and was told no. The manager came to advise the person that this price is no longer valid

Monday, April 11, 2022 I was at the Wendys on York Rd in Baltimore, Md at approximately 3:30 pm. I ordered two jr. bacon cheeseburgers and one bourbon bacon burger (NOT the meal, burgers only). I was charged $18.01. Wondering how to resolve this as I was overcharged.

I attempted to place a mobile order today April 8, 2022 about 10:00am Pacific time. The app processed my payment of $1.10 but no mobile order was created.

I went to the restaurant (#1529) in Seattle, WA at 11744 Lake City Way to ask if they received a mobile order but there was no order. My credit card ending in 3262 was charged $1.10 with the notification that my card was not present. Please credit my account ending in 3263 in the amount of $1.10.

I proceeded to place an order at the drive through window for a breakfast biscuit that I had attempted to order via a mobile app order. That order that used the same credit card was # 3082 at 10:17am and the receipt states the entry method was Chip with Auth 218071.

Thanks

I enjoyed the $1 Dave, March madness but it stopped appearing in my app after about 12 uses. I did not see a limit on it. I am still getting email reminders to check the app. Kinda seems like false advertising. Great program, hope it comes back next year.

Tried to leave feedback on Wedndy Website and Error 404.

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i ordered a fish combo meal came to over $10 and they gave me a 4 for 4 i dont eat american cheese so i was very upset plus i got ripped off didnt realize until i got back to work i was in clearwater on east bay

March 26th aprox 12:11 ordered food for delivery never got my order and am still being charged for it

Today's date: 03-26-2022 Time: Approximately at 3pm I pulled up to the Drive-through to order my lunch. I waited in silence for quite some time before someone finally came over the speaker. I ordered my asiago Chicken club sandwich And completed my order. I was told to pull up to the second window to pay and that’s what I did. During the hustle and bustle I did finally get my sandwich. I paid the girl and I pulled away and drove to my house. I sat down to eat my sandwich and I’m looking at it and it’s totally not a club at all. It’s a grilled chicken with cheese lettuce and tomato. Totally not what I ordered. So here I am I paid over seven dollars for my sandwich and it wasn’t even what I ordered. Then I try to call to correct the problem and no one answers the phone it goes to voicemail telling me to leave my name and phone number. And that’s it. So I am quite disgusted by the whole experience. This was at the (Delran) Wendy’s. In Delran, New Jersey.

I started working for Wendys in Downer Grove, store # 8949, staring date was 1/03 2022 as a part time worker. On or about March 15, Charles the GM said to 5 or more employees that he was going to try to get me to quit working for Wendys. My hours have been cut. I Have been sent home, I was told because of the buget, but employees are working 10 hours or more, and I can't get my 6 hours from MON thru FRI because of the buget. He has already cut Tuesday from my schedule. I honestly believe it's because of my age and my race. I admit I am not as fast as the teenagers, but I come to work every day, I show up be for my shift starts every day. I just want to make ends meet. I thought that this was supposed to be Equal Opportunity Employment. Wel I'm sorry I dont feel that way .