Walmart
reviews and complaints

Here is the thing,

We made an appointment for my wife's vision check. Then, we ended up waiting for two hrs ( yes that's 2 hrs) while the doctor was chatting with another girl for at least 45 minutes after the first part of the check which took an hr !

At the end, the staff instructed us to reschedule the appointment and nothing was done! I am a graduate student who doesn't have time to waste since I am a computer scientist.

If they ( or the doctor) at least told us to reschedule from the beginning that would be OK. But since it took this time and he even went out of his room and looked at my wife ( as she told me since i was waiting in the car the WHOLE time thinking it would take no more than 30 minutes) and he even didn't apology! he went back to his office and apparently completed his deep sleep there.

I want him punished for his doings, for:
1- His ignorance and irresponsibility and non-consideration for people's tight time. (2 hrs wait time is not only enough to make a vision check, but enough to finish many kinds of surgeries to say the least and my uncle is a doctor and I am not dump in this regard)
2- For him being unprofessional and insisting to make my wife late without any kind of apology or discomfort of what has happened.

Thank you so much in advance.

The service was BAD from the very beginning in the Davenport, IA Walmart Vision store on Elmore Ave. The woman sales person was so FAT she didn't even want to get up to wait on me. Finally she asked what I needed and I said I was there for an eye exam and glasses. She didn't want to get off her chair to help me pick out frames, so I looked around on my own while I waited to be examined. The eye doctor ( who I thought was a customer the way he was sloppily dressed) had me come into the room to read the eye chart. He seemed to be in a big hurry and flipped through the various vision slides fast from one to the next, so I wasn't very sure as to whether I had a correct evaluation. Then a black woman sales person had me sit while she marked sample glasses as to where my trifocals should be on the lens,
and she he said it would be about "Fitty" dollars extra for polycarbonate lenss. When I picked up my glasses the trifocals were too high on the lens and the length of the temples were not correct even though I specifically stated I needed longer temples. Overall TOTALLY BAD SERVICE !

I purchased a Compaq laptop less than two years ago and paid for the extended Warranty. My laptop quit booting up. I sent it in for repair on 12/12/11 and they received it on 12/14/11. They told me that it would take 5 - 10 business days to repair it when I called. I knew with Christmas and New Year's it would take longer. I called them two weeks ago and inquired about that status of my laptop, they told me that they had to order parts for it. This past Saturday, my husband called to check on the status and they told him that my laptop was going to be shipped out to me on Tuesday, January 17th. When I called today to see if it had been shipped, the person who answered the phone told me that the parts just came in yesterday and that it would be 5-10 more business days before they would put the parts in my laptop. I had to send my laptop to Compaq, when my laptop was still under warranty them, the usb ports went and I had my laptop back within two weeks! At the rate Warranty Logistics are handling this repair I won't have my laptop back until February!

A week before Christmas 2011 I went to the El Campo Wal-mart pharmacy to pick up my monthly prescriptions. I had been going their for years. There was a problem and the Pharmacy clerk was very rude to me. She lied to me about the status of my prescription, and then refused to go to the proper computer to check on the real status. She told me she would help me after she helped the next customer. When I got to the pharmacy there was one man being waited on, and I was the next in line. There was no one behind me for awhile then 3 women got behind me. They were all together. The Pharmacy clerk helped the people behind me and even went to the computer she refused to go to for me. I got angry. The pharmacist smiled. I called to find out who is over the pharmacy. The store manage put me on hold for over 20 minutes to locate the name and number. I hung up and called back. The Regional Pharmacy manage told me he would find out what happened and get back to me. He never did get back to me. I wrote him an email telling him I was disappointed in him and still never heard back from him. The store manager told me Wal-mart Pharmacies are not owned by Wal-mart.

Ok the prices are great on some things but I ordered a gym set there and had it shipped to the wrong place when I called the next morning to change it they said they couldn't so I cancelled the order and they told me it can take up to a month to refund my card not a happy customer.

I went into store to buy some drink mix and gatorade. when I came to the gatorade isle there were four shelves high about 8ft long. this isle is where the gator aid is supposed to be. on the shelves the bottom shelf is four the gallon containers the next shelf up is for the half gallons and so on. This was 8:00PM at night and the shelves were empty with the exception of a couple of eight packs on the top shelf and one on the second shelf down.

This was the seventh time I had been in the store in the last 5 weeks only to find the same situation. disgusted with the situation I went to get the dry fruit punch mix that I had came to get. this store sales two kinds, Christal light at $2.49 and wall-mart brand at $1.98. Just like every time I had come in the store before there was no wall-mart brand fruit punch yet there was plenty of Christal light brand.

At this point I became upset that every time I come into the store the situation is the same so I found an employee and asked her if they had ether any 1 gallon bottles of gator aid in the back or any of the fruit punch mix. I was told that if it was not on the shelf there would be no more till 12:00AM when the shelves were stocked. I asked her if it would be there at midnight then did that not mean that there was some in the back. she kindly told me that was not her department and she did not have time to look.

So as I was walking by the open faced cooler I ran across a man named Ikan and I asked him if he could look in back and see if there was ether of the two items that I was looking for. I was told if it was not on the shelf then there was not any. I ask him, what till midnight, he said yes that is right. I said if it will be on the shelf at midnight doesn't that mean there is probable some in back. He stopped stocking the cold juice and looked at me with a dirty look and in a very rude voice told me, can't you see I am busy, I do not have time to look in back for what ever it is every customer wants, I can't help it if you can't find what your looking for every time you come in her, that's not my problem. I told him that was fine and I put what I had in my hands down in his cart and said well now re stalking this can be your problem.

I came back about15 min later and bought the Christal light fruit punch dry mix and two peach pies. I am disabled and have no car I have to go to the store when I can. it's pretty bad when all your employees are to busy to help the customer's, keep the shelves clean and stalked, and the floors swept. Every time I go in that store it is only halfway stocked, the lines are all the way across the walkway and the store is dirty, mean while the employees stand around and look out the back doors and hide whenever they can. every body I have talked to has said that they had enough of it. I have complained to the manager at least three or four times and it does no good. like others that live here within five miles of the store I will be going to the aero drive store if I can get a ride, it is about ten miles from here, but at least I get treated like I am wanted here.

my wife stocks for target, if they treated a customer like I have been treated the last six or seven times, they would get fired. Your people don't even seem to care. at this rate you won't be #1 for long. I have never been so disgusted with a store and it's employees before in my life. I only hope you can fix it before it's to late.

I purchased a Toshiba laptop for my son with an extended warranty. After a few years we had problems with the keys falling out. I sent it in for servicing the key board and after a few weeks it was returned unrepaired. I contacted the service center to find out why and was told that because there is damage to the case they will no longer service the product. I pointed out that I did not ask them to repair the case and that the damage is just wear and tear from usual use and had nothing to do with the repairs i requested. They told me that if there is any damage to the case (IE cracks, chips) they no longer honor the extended warranty.
-This looks like they made an "out" for themselves so that they do not have to honor an agreement with the customer! RIp-off!

Purchased a pair of Mens 1972 Faded Glory Straight leg Jeans RN # 106747 TB9from Wal-mart about 2 months ago. The front pocket liners material is so thin, that the coins (change) have worn a hole in them. This pocket material easily wears out and separates from where it is sown to the outside fabric. The outside fabric is still in great condition. These jeans are now literally useless. I washed them in cold to cool water, using only a standard laundry detergent. When I purchased jeans, they're for work and I expect to be able to have them for much longer then 60 days.
Wal-mart should drop them from their shelves.

As per my previous complaint l went to walmart on 12-31-11 l bought a straight talk phone in order to use the phone you need to buy minutes to see if it works ln your area, so l bought minutes for the phone, l asked the salesman to make sure it wasn't a tracfone because where l live, back in the woods, near pope base, l have bad reception, (very poor) he stated, no it wasn't one. He also never mention that if the phone didn't worked l wasn't entitled for a refund. There was no sign or anything posted either. So buyer beware! Well found out it was a tracfone and had poor reception too. It wasn't worth keeping since when l moved here 3 years ago l had a tracfone from up north with a great plan and came here but it didn't do nothing for me had to get rid of it, couldn't use it. With the phone from walmart. L made 2 calls from it was cut off, and tried to make a few more and had no signal. Then returned phone no problem, bought another phone figure l couldn't go wrong with a t & t guess what the same thing again. Went back and return phone, but walmart wont do the minutes. At first she the asst. Manager said call the phone carriers. They will refund you for minutes. L asked her have other people got there money back she said yes they have. L said ok. Great. Guess what, l called the phone companies they told me to go back to walmart... So i'm out 80.00 total! 30 for straight and 50 for a t & t.. And i'm not buying my phone at walmart again.. They wouldn't give me return for minutes. How else would anyone know if a phone works unless you put minutes on? Why isn't there a sign posted or the salespeople telling you before you buy? First phone l understood l knew tracfone was bad because l worn the salesperson but he insisted.. Buyer beware of walmart!

I contacted walmart pharmacy 01/04/20102 to have my daughters inhaler refilled. At this time I had not received my insurance card for the new year. I was informed that my policy was inactive and I would need to bring my new card with me. I called my insurance company to find out what I would need to do to be able to have her prescription filled. I was advised by the insurance company, I would need my member number and the pharmacy would need to call their 800 number to verify benefits. I called walmart back right away and advised Jack of what the insurance company told me. He told me that they would not make any calls for me today and if they had time they might get to it tomorrow 01/05/2012. I told him that tomorrow was to late. I told him that this is my daughters inhaler and if she has a bad attack she could die. He told me that that was not his problem and it wasn't his job to make phone calls. Very upset at this point, that my daughters life is unimportant to this person, I asked to speak with his supervisor. When she got on the line I again explained the situation and received no more help. I was told I would need a bin #, pcn #, pharmacy # and group #. I again called the insurance company back to get all of the information needed. They worked very hard to give me everything that was required, however they where unable to get a pnc #. They told me the pharmacy would have to call the pharmacy # to receive that since they were unable to access it, the reps manager even tried. I informed them that the pharmacy refused to contact them and the insurance company could not believe that a pharmacy would refuse to contact them to get someones medicines taken care of. Not sure of what I could do next I called a Walgreen's pharmacy and they had no problems contacting the insurance company to verify benefits so that my daughters medicine could be taken care of today, They understood the importance of my child's LIFE. After my experience with walgreens they will be getting all of my business due to their great customer service I am disgusted at my experience with walmart. I will never again give them my businesss. I will be letting everyone know about my experience and I will ask them to pass this information on to everyone that they know. It is absolutely horrifying that a child's life means nothing to that pharmacy staff at walmart.

i am a single mother of 3 and live in a town where Wal-mart is the main shopping center...i spend thousands of dollars a year at wal-mart, however, My experience with purchasing toy items has been a dissapointing one to say in the least. All my childrens bikes have been purchased at wal-mart and i have always purchased the higher end bikes thinking they will be of better quality. I have returned all 3 bikes shortly after purchasing due to poor quality... In the past i purchased several toy items only to have them not work right or break entirely...I have not purchased toys from wal-mart for several years because of the dissapointment and frustration i feel afterwards. This Christmas i decided to give wal-mart another chance and purchased a $50 dollar slither scooter that my son wanted. this was the only toy item that i purchased from wal-mart for christmas this year and the only item that i will have to wait in a line to return. Imagine my sons excitement to open this awesome present that he wanted so badly only to be followed by dissapoinment to find he can not ride his NEW scooter because the handle bars were not in the box. The scooter remained in the box all christmas day with an occasional glance from my son saying" i wish i could ride my scooter". i will exchange the scooter today and stand in a horrible line at wal-mart so my son can ride his scooter today, but this will be the last item purchased...i will take my business elsewhere!

For Christmas, I received a Walmart Money Card with $200. I activated it the same day, that is, today. OR at least I tried to. Walmart insists on having your Social Security code. I refused to enter it, and submitted the rest of the information. Walmart then informed me that a temporary Money Card could be used without submitting the Social Security number, so I selected "Continue, " but the same error window returned. I tried "Continue" again. The same thing occurred. I didn't understand--I was fine with the temporary card, so long as I didn't have to give them such personal information.
Finally, after a couple more tries to kill the "Continue" button, I decided to type in '0' for all of the digits for the SSN. Then Walmart gave me this offer to send the money back in the mail (All $200 of it, including the $3 activation fee) in 7-10 days. 7-10 days! Why, they already have the money, and now they get to keep it for over a week because they insist on having my personal information?

So I called their 800 number, needing a representative to fix everything and activate the card themselves. Lo and behold, there's not option to speak with an associate! They gave me the same curt reply: "Your money will be refunded via mail in 7-10 days." I suppose I'm lucky to get a full refund...

This may not make sense to you at first; why wouldn't I give them my SSN for goodness' sake? Because the last prepaid Wal Mart card I activated did not require a SSN. They gave me the temporary card, no questions asked. Their activation interface is flawed...and now I can't use the money to buy another Wal Mart card to purchase things on the internet.

I suppose the real message here is a warning to all of you: Just don't buy the card. Try an American Express prepaid or something else along those lines. Good luck! :)

On November 3, my daughter and 2 children went into the Walmart in Meridian, Idaho for some photo products. We arrived at approximately 5:00 pm the kids were tired so I paid extra to obtain the photo prints. At 6:15 pm I still did not have the prints, we decided to leave and some back later. There were only 4 check stands open, we had a few items so we went through the speed check stand. The customers in front of us had 2 bottles of water and the checker requested a price check, never telling all the other customers in line that it would be a while.

After we stood there I finally asked if the check stand was closed he said yes, we are waiting for a price check on these 2 waters. I went to the jewelery counter and asked the lady if she could check me out that I was irritated that the checker had not advised us of the delay, SHE SAID SO YOU THINK THAT IS AN US PROBLEM, WHY DON’T YOU JUST TAKE A DEEP BREATH……..I WAS ASTONISHED, AND CALLED THE MANAGER WYATT….. HE WAS VERY UNDERSTANDING AND APOLOGIZED.

I WENT BACK AT 8:30 PM AND STILL COULD NOT GET THE PHOTO PRINTS AND ENDED UP GOING BACK THE NEXT MORNING AND WAITING AGAIN FOR THE PRINTS. You are not that great Walmart! I will take my business somewhere else.

While shopping at your store, my ten year old son was looking at the action figures in the toy department.. He was doing nothing wrong when security approached him and told him he had caught him putting an action figure in his pocket and that he had to leave the store with him and be driven down to the police station!. My son said that he was shopping me his mother. The security guard said that he had to leave and they could call me when they get to the station, and if he did not cooperate he would be in more trouble. It was not until another customer asked my son what was wrong that the security left him alone. Once he knew he had an innocent child he ran away fast and left the store. I have lived in US for two years, and I am pretty sure that this security guard is not allowed to question my son without a parent or guardian:. I went to complain and the manager said there was no one with the description that my son gave that works in the store as security and wanted to ask my son more questions about what happened. I told him my son was not answering questions as he did nothing wrong. He told me that they need to see who asked my son to leave the store with him because he claimed that no one worked there in security by that description He said he would check into the tapes and look into it and apologized for what happened which means he still thinks my son is guilty. Do you pay these people for the number of people that the catch?

12/22/11 - I stopped at Walmart and was checking out @ 7:00pm self-checkout, and the employee servicing the self-checkouts allowed a female shopper to slowly self check the items from her full basket while stopping inbetween each item & eating ice cream while checking out. The woman took 1 item from basket, scanned it, put it back in basket, stopped and ate ice cream while she took a break from the exercise of scanning one item, all the while looking around at the people behind her waiting in a long line to check out while she was spooning out and eating the ice cream (where she found a spoon is beyond me!). Then she took out another item from her basket (which was full) & repeated. The employee at self check stations had to keep going to this lady's monitor and reset it (probably because it would time out) & continued to allow lady to proceed veeeeerrrrryyyyyy slowly. This lady probably left with merchandise not scanned (stolen) because the self scan employee was not watching the woman while she was busy with the other self-scan customers. Security or supervision should have intervened & had an employee scan the lady out. This was really disturbing because the ice-cream-eating lady (who needed to be on slim fast and not ice cream) was purposely doing this. She took longer than 20 minutes (or longer as I have no idea how long she was there prior to my arriving in line) to check out while holiday shoppers were shaking their heads in disgust waiting. I came to the realization the employee probably knew the ice-cream lady and the supervisors were busy with the holiday shoppers in the store, so no one noticed. It was truly amazing. I know security is watching the checkouts very closely, and I kept waiting for someone to come and watch over this lady and her basket. I will never go to Walmart again -- they don't pay the employees enough to care about customers stealing and holding up checkout lines or they have their friends and relatives come and steal items during the holidays.

There is a Toshiba Thrive 8GB advertised in their online service. The heading of the item says, "Toshiba Black Thrive 10.1" Touchscreen Tablet PC Featuring Android 3.1 (Honeycomb) Operating System, WiFi & Bonus Carrying Case. When I click on the item the next screen says the same thing along with a line that says, LIMITED TIME OFFER: Bonus Toshiba Thrive Carrying Case with Purchase of either one of the Toshiba Thrive Tablets. $39.98 Value. Purchase must be made in this bundle.
So I ordered the Thrive expecting a case also. I received the Thrive and a shipping email that says the same heading as I have typed above. I emailed the Wal-Mart help email address and after about 4 emails back and forth they in essence told me that it was a bundle deal that if I ordered the Carrying Case with the Thrive I would have gotten the case for $15.00. I did not see that anywhere in the ad and feel it was a very deceptive practice...maybe not to the people who wrote it because they understood exactly what they were doing but they did not communicate it well at all. I am mad enough that I will not shop at Wal-Mart any more and am telling others about this. My friends have looked at the ad and assumed the same as I did. This is not a threat, this is a fact. I boycotted Radio Shack for over 25 years over a rude clerk, and K-mart for 1 year over a $20 coupon they would not honor. When selling something online, say what you mean and mean what you say. I thought Wal-Mart was about the common working man. Now I know it's only about their money.

This store is awful. the remodle did not help atall.Manager who took over is nice. The rest of managers are not so great. I met a manager named Viki who got rude with mewheni asked for help. then they yellled at an employee anme wayne for helping custumers in other parts of the store. he was told that was not his job and the other associates were to help in that area of store.. The other associates were not to be found and when i did find someone they were rude. wayne was the only careing one i found at this store. Another manager i met once or twice also mistreated him aswel. Aswel they have miss treated tohers but this guy name wayne isthe best person ivseen at any retail store. Walmart get rd of bad managers at this seffner walmart and give wayne a raise.

Received offer to win $1, 000 WalMart gift card, came with requirements to try, test, buy or complete surveys. Had to 13 items. I completed the necessary 13 items. I've contacted freezinger 3 times and also sent them a complaint letter. When I call the 888 phone number, a recording says "Thank you for calling. GoodBye". I've tried many times to get on the WalMart website listed on the information and the only thing that keeps coming up is another offer for the $1, 000 gift card. Other url is not in effect. Obviously this is a scam and I'm out over $200 trying items and return mail etc. This sucks!

I wanted this order before Christmas. I ordered this on 12/10/11. When I called Walmart on 12/13/11 at 2:32 pm and spoke with Lucy, Walmart should of cancelled my order as soon as I called them and refunded my money back because the package was still in Chino, California on 12/13/11. Walmart said that the estimated delivery time of my package was on or before 12/21/11. When I tracked it on 12/13/11, the delivery date changed to 12/29/11. I called Walmart on 12/14/11 and spoke to Stacy, I explained to her my situation ad they should of canceled my order. I don't want it that late! I couldn't believe this. Now not only I won't get my daughter's Christmas give on time to celebrate a joyous occasion, but I'm out of $466.66 to go out and get them a replacement gift. I don't have an extra $500 to spend on gifts. Thank you Walmart for ruining Christmas to two wonderful daughters that well deserve a good Christmas this year due to the fact that both parents are unemployed and I am disabled with a spinal cord disease. If the delivery date changes to a later date because it's going to Hawaii, then this should be the responsibility of the company, not the consumer, to inform the consumer especially for Christmas time. Walmart has to coordinate with Fed Ex Smartpost and get this delivery dates squared away before promising the consumer the estimated delivery date. This is a direct reflection of the service and the people who represent this company (Walmart.com). It seems to me that customer satisfaction and close attention to detail is not important and in material. I will not recommend Walmart.com to anyone and only want 100% of my refund back ASAP. I will relate my experience to other consumers when they inquirer about Walmart.com. Very unhappy and very disappointed customer!