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SM Supermalls
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SM Supermalls Complaints Summary

3 Resolved
204 Unresolved
Our verdict: If considering services from SM Supermalls with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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SM Supermalls complaints 207

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1:31 am EST
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SM Supermalls Denying service (money exchange)

Date: Febuary 20 2024

Time: around1pm to 2pm

I was going to have my hkd exchange to ph peso then then head over to the counter where it i believe i can ask for money exchange service there was a lady sitting there then i asked for money exchange then no response i thought she didnt hear me i asked again she went up to her computer then she said the server is down.

I dont know why she was there to begin with if server was really down it should be out of order rather than having her sit there not actively doing her work

Desired outcome: Provide better customer service than non active worker

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7:06 am EST
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SM Supermalls The product is damage

The product is damage even though the expiration is on March 23 2024. I bought the product Feb 6 2024.

The item was soft I cant contact the company of the owner thats why I filed a complain to you and hopefully you can help. Fairys Belgian Waffle Cone sobrang lambot ng cone parang sira na siya feeling ko sobrang nalamigan ito kaya naging soft siya. Binili ko here EB Town Center in Savemore po. Hopefully remove niyo ung mga products niyo na ganto if 1-3months ang expiry kasi hindi na siya edible and baka may magkasakit kasi sa totoo lng lumala ung ubo ko because of this and para in future wala ng mas lumala na sakit dahil dun. I really hope mabasa niyo ito and mabigyan ng aksyon.

Desired outcome: Maremove sana ung cone and mapalitan sana tong nakuha ko kasi as a mahirap na person namamahalan na ako sa 60php na cone.

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12:10 am EST
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SM Supermalls SM Baguio MANAM

Hi,

We visited Manam Restaurant at SM Baguio on 06 January 2024 (LUNCH TIME), we are very disappointed with their service and not only that, we have been affected by their contaminated service water. We gave been vomiting & having diarrhea the following day after the said lunch at MANAM. It has been the whole family who's been affected to this recurring issue.

Please reach out immediately to cover the damages.

EMAL ME: [protected]@gmail.com

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Is SM Supermalls legit?

Our verdict: Complaints Board's thorough examination reveals SM Supermalls as a legitimate entity with notable strengths. Despite a 1% resolution rate on customer complaints, which invites a closer look, SM Supermalls stands out for its commitment to quality and security. Clients considering SM Supermalls should delve into its customer service record to gauge compatibility with their expectations.

SM Supermalls earns 91% level of Trustworthiness

Perfect Trust Endorsement: SM Supermalls achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for SM Supermalls. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

SM Supermalls has claimed the domain name for smsupermalls.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Smsupermalls.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows SM Supermalls website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

We looked up SM Supermalls and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While SM Supermalls has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 207 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • SM Supermalls protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
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3:05 am EST

SM Supermalls Pampers Diapers XXL

I bought Pampers Diapers XXL from Savemore today, January 1, 2024, with an invoice proving the product was on sale for Php 521.75. When I checked out, I was shocked to see that the item had returned to its original price. Php 599. The customer support representative I spoke with informed me that the promotion was only valid until yesterday. The fact that it is the only item in the Pampers area with a promotion valid until December 31, 2023 — the others have promotions through January 11, 2024 — astonished me. The fact that the advertised price differs from the checkout price indicates a blatant violation of RA 7394.

Claimed loss: Php 77.25

Desired outcome: price match

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6:44 am EST
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SM Supermalls Savemore festival mall

Complain q lang yung naka assign sa Foreign Exhange ngayong araw 12/17/23 around 6:10 onwards nakakawalang gana syang kausap, nakasimangot and galit pa sya pag kinakausap pati na din sa naka assign sa bills payment sana kung mag ccr mag iwan ng form para nakakakapag sulat na yung mga customer ng info habang nag aantay sa kanya, nakaka dissapoint yung ganitong service 😒

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6:42 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

To whom it may concern, Kindly see attached receipt and items bought yesterday Friday, December 01, 16:48 at SM Sto.Thomas Batangas. My mother bought 3 pairs of footwear. But they punched another item worth 3,990php. At first, the cashier wrongly billed 15k worth of items then apologized for the same by double punching the items or punching other item...

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5:08 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Last November 2 between 8am to 820am i had an accident which is the negligence of Savemore Dinalupihan. No caution that the floor is wet. So i look for a staff (a securuty) and informed what happened. No-one from the staff checked on me if i am doing ok until i proceed at the cashier counter. Told the cashier no one will check if i am ok or you will not get...

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5:06 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I wanted to file a complaint to one of SM Megamall's security guard who was assigned to monitor the big Christmas tree display at the new building D. The incident occurred on November 19, 2023, within the hours of 3:30pm to 4:30pm. The Christmas tree display was situated on a platform where a lot of mall goers find as a place where they can temporarily...

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9:50 am EST

SM Supermalls Give me back our money, poor services

Goodday, I would like to share my worst shopping experience last October 24, 2023 that was 3 weeks goint to 4 this coming tuesday. My girlfriend and I will bought a birthday gift for my beloved grandma and upon payment sm Bataan's internet or system had a glitch which affect our transaction. Unfortunately we didn't have the sweater we want for my grandma. She was devasted hearing our gift shopping story. Then the manager I think told us that it will reimburse in our gcash once the head office verify it. But it takes almost a month and still nothings happens or even just a phone call or text hearing from your compaby about the process or what ever feedback. This was the worst shopping experience and we and our family and friends was so disappoint that we don't wanna go shopping again at SM till we have our money back. Because we work hard for that and the most disappointing was our grandma's birthday became her sadness because of your slow verification and system glitch.

Claimed loss: 799

Desired outcome: Please refund and response

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11:19 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased an item at sm online store and paid the said amount now the problem comes when I am about to pick it. First they wont release the item because I have no printout, ok I understand the 2nd time I have a printout but its blurry I thought my printer was defective I asked the person there if I can use their printer n the store but then they won’t...

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10:23 am EDT
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SM Supermalls Item missing

October 31, 2023

Savemore, Citymall, Kabankalan City

Around 7pm

It's disappointing that one item which I purchased and reflected on my receipt is not on my bag. Although it is proactive for a cashier to do scan things in a fast-paced manner to serve as many customers as she can, it unfortunately meant having one of my item missing and perhaps placed in the next customer's bag.

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11:04 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi i'm complaining about your rude staff in department store. Her name is sweet diane I guest? She's so rude! I don't like the way he talks to my mother. She raised her voice at my mommy because my mommy didn't hear what she was saying properly. At first we didn't pay attention to her rudeness, but when she splashed in front of us, it was too much. mommy...

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5:47 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to provide feedback about my recent customer service experience at your establishment on August 31, 2023 around afternoon. While I appreciate the effort of your staff in using "po" and "opo" as part of their customer service etiquette, I would like to share my concerns regarding their overall demeanor and communication. During my visit, I had...

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7:52 pm EDT
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SM Supermalls Stolen Bag

My fiancé had a distressing experience at the SM Megamall Department Store. He lost his bag while trying on shoes, and it contained his phone and important IDs. Don’t you have any “customer security” while we shop? We just look in the mirror then we already lost the bag. While we fit the shoe, we trust that the sales lady will look into our things, isn’t part of customer service? The moment that we notice that the bag was lost we immediately reported it to the security around the area and we repeatedly told him to check the CCTV because for sure the thief is still inside the premises but I think they responded to us very slow. Like each person talking to us is just asking how it happened. Then around 8pm they told us that we can no longer retrieve our things because the thief is already out of the area. That was more than 2hours past, of course he is already out of the premises. Guards and their radios are useless. Wasn’t sure if they really know what their radios purpose.

Desired outcome: We want a CCTV snapshot so we could track the thief.

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10:20 pm EDT
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SM Supermalls Racist Customer Service Manager

I emailed a complaint last January 19, 2023, with regards the noise in SM Prestige Lounge. I was only contacted February 02, 2023, after numerous of follow-up emails.

I was contacted thru my viber number [protected] by Mr. Aldin A. Rojas, and in the middle of our conversation, he called the Chinese people "CHE-KWA". I called his attention, and informed him that I am also a Chinese. Kindly review the recording of our conversation if it's still available. The call was made 02/02/2023, around 01:00pm.

I didn't file any complain as I was still re-assessing the situation. Not until I related this situation to a Filipino friend just this June 30, 2023, when I happened to meet unexpectedly at one of the Ayala Malls.

And he readily told me to file a complaint as in their workplace, racist has no place in their institution at all.

Hope you will take immediate action to investigate and take action to my complaint.

Desired outcome: That I will be given immediate feedback of this matter.

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11:32 am EDT
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SM Supermalls Why are GAYS allowed to enter and utilize women's bathroo?

I feel unsafe here at SM SUPERMALLS especially using a private space wherein I expect to use it with the same sex to avoid any bad experiences. Mentally confused men who specify themselves as women are still NOT WOMEN. Therefore should only use the bathroom assigned to their sex. Please, I understand LGBTQ+ rights but leave Comfort Rooms a safe haven for us biological women to be safe. I hope for an urgent response and action.

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5:11 am EDT

SM Supermalls Customers who sell tokens to co-players

Sm Pampanga Tom's World is now toxic. We can't have a chance to play because of the customers who sell tokens to other players. They yell to those players who just want to play and they dont allow it. We encounter them and they just yelled me. They dont want us to play because they want to win a lot of tokens and sell them. That just happen May 28, 2023

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10:55 pm EDT
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SM Supermalls Services at sm seaside ice skating

Dear Sir/Madam:

Good day.

I am writing you this letter to inform your good office of an incident that happened yesterday May 28 at on about 5:00 pm at SM Seaside Ice Skating rink. By the way, this is Jeniffer Jean Go Arenas. So I will be narrating you at to what happened tonight so that it will be much more clearer at to what happened yesterday. First of all, this would be the first time experiencw that my 3 sons will be skating at your rink. l after their chess tournament which was also held in sm seaside. They were very excited and of course to avoid any accidentals, we opted to have the polar bear rented for my 3 boys and for 2 hours just the same as the 2 hours with their ice skating rink rental as well. We then left them and an hour after, my eldest son informed me that their polar bear was taken from them when I informed the lady in charge and she confirmed it that the rent was for 2 hours and I also made sure of it as we were leaving the kids behind. Furious, I then went back running back to the ice skating rink just to see my sons sad face at the sideline and they were not entertain when my sons informed them that we paid 2 hours for the polar bear rental. Now aside from that the lady in charge told my sons that she will get back to them after checking it when she just walk over them without even telling them if the said polar bear rental was for 2 hours or not. Just because they are kids it does not give her the right not to entertained them. We paid for it and I expected good customer service from your staff. And there were other customers who also inform me that is her doing, she will pull out the polar bear even if the time has not yet expired. Now I do apologize for my behavior as my respect for a person was thrown out of the window because in the heat of my anger, my voice was loud and it did catch the attention of some customers and my reason would be because your staff did not have the decency to even apologize for her behavior and even blamed my sons and tag them as liars. Of course any parents would burst out if some stranger would comment negatively about their kids. The lady in charge did not admit to her mistake and even made some excuses in order to justify her actions which is so unprofessional on her part being an SM employee. I am very very very disappointed that something like this happened on our first time at your ice skating rink when their cousins recommended it. It was a disastrous thing for us that my children was able to experience those. Your employees should be trained again or better yet have them assigned at a warehouse where they will not be able to interact with other people as they do not know how. And of course I was thinking that are you scamming people by telling them they polar bear rental ran out when in fact has not? Better check on this. The lady that was mention in this letter is Ms. Jayra Alcordo. And after all that has happened the staff did not even apologize after all that has happened.

I am hoping that this matter be addressed as soon as possible. Thank you for your time.

I have attached a photo of the copy of the receipt as my proof that we have contracted your services.

Restpectfully yours,

Jeniffer Jean Go Arenas

[protected]

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11:45 am EDT
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SM Supermalls SM Makati GC not debited

Cashier: AFB5161
Apr 20, 2023 Time:17:46
Invoice [protected]
May binigay po ako 1,100 na SM Gift Check (500+500+100) pero hindi po na debit sa resibo.
2 item lang po binili ko.
Hindi ko po napansin na ang CC charge ko ay 3,299.00. Para s 2 item at ma avail ang 300 na promo. 3,599 po ang nabili ko pero 3,299 na charge dahil 300 lang nabawas na promo. Hindi nabawas yung 1,100 na SM gift check.
Sana po ay mabalik sa akin yung GC ko.

Desired outcome: Mabalik yung GC ko na 1,100.00

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11:05 pm EDT
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SM Supermalls sm bonus tocino 1kg spoiled

I would like to file a complaint regarding a manager at savemore uptown center in muzon. We bought frozen goods there, other frozen goods are all okay but this one the sm bonus tocino 1kg is always spoiled/rotten. Twice, it's already happened twice that we got tocino that is not in a good condition. We did check it before buying it's red in color but once it got out of the plastic it turns brown and had a bad smell odor. We did return the item it just did not happen once but twice and this manager gave us an attitude with me and my husband. We did trade the amount with other items, so we did buy again other stuff and will pay thru qr ph scan pay and this manager does not allow us and told us to withdraw money from the atm. This manager is a pain in the [censored] and not apologetic at all even though we have been through a lot of struggles to go back there just to get back the rotten item we would like to file a complaint with both store and especially that manager. We did get back today april 4, 2023. Around 10 am.

Desired outcome: we would like to have that manager have a pleasant attitude and get trained again. getting a citation form so that she will learn her lesson about being rude to customer.

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SM Supermalls contacts

Phone numbers

+63 28 761 111 +63 917 876 1111 More phone numbers

Website

www.smsupermalls.com

Most discussed SM Supermalls complaints

arrogant cashier
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