SM Supermalls
Reviews and Complaints

I recently visited SM Supermalls and had a fantastic time exploring the various offerings. One particular service that caught my eye was the 'DATE WITH MOM' promotion at Cafe Mary Grace. The cakes for Mom were not only delicious but also beautifully presented. The ambiance of the cafe added to the overall experience, making it a memorable outing. I highly recommend checking out this delightful treat for your next visit!

Hello,

We went to a Save More located in Bajada, Davao City and paid using a gift card that was given to us by our company. (See attached receipt for the date and time of thr tramsaction) Upon checking out, there were 2 ladies at the register. The lady asked her co-worker why are we using GC and she answered her "Wala man gud na silay mga kwarta day" in English, "Because they don't have money".

Your employees should be aware, educated, and needs retraining on how these GCs work. They should've known that GCs are "money" that can be used for a purchase. Their unprofessionalism reflects how you as a big company treat your customer whether they're paying in cash, card, or a gift card.

Date: Febuary 20 2024

Time: around1pm to 2pm

I was going to have my hkd exchange to ph peso then then head over to the counter where it i believe i can ask for money exchange service there was a lady sitting there then i asked for money exchange then no response i thought she didnt hear me i asked again she went up to her computer then she said the server is down.

I dont know why she was there to begin with if server was really down it should be out of order rather than having her sit there not actively doing her work

The product is damage even though the expiration is on March 23 2024. I bought the product Feb 6 2024.

The item was soft I cant contact the company of the owner thats why I filed a complain to you and hopefully you can help. Fairys Belgian Waffle Cone sobrang lambot ng cone parang sira na siya feeling ko sobrang nalamigan ito kaya naging soft siya. Binili ko here EB Town Center in Savemore po. Hopefully remove niyo ung mga products niyo na ganto if 1-3months ang expiry kasi hindi na siya edible and baka may magkasakit kasi sa totoo lng lumala ung ubo ko because of this and para in future wala ng mas lumala na sakit dahil dun. I really hope mabasa niyo ito and mabigyan ng aksyon.

Hi,

We visited Manam Restaurant at SM Baguio on 06 January 2024 (LUNCH TIME), we are very disappointed with their service and not only that, we have been affected by their contaminated service water. We gave been vomiting & having diarrhea the following day after the said lunch at MANAM. It has been the whole family who's been affected to this recurring issue.

Please reach out immediately to cover the damages.

EMAL ME: [protected]@gmail.com

I bought Pampers Diapers XXL from Savemore today, January 1, 2024, with an invoice proving the product was on sale for Php 521.75. When I checked out, I was shocked to see that the item had returned to its original price. Php 599. The customer support representative I spoke with informed me that the promotion was only valid until yesterday. The fact that it is the only item in the Pampers area with a promotion valid until December 31, 2023 — the others have promotions through January 11, 2024 — astonished me. The fact that the advertised price differs from the checkout price indicates a blatant violation of RA 7394.

Complain q lang yung naka assign sa Foreign Exhange ngayong araw 12/17/23 around 6:10 onwards nakakawalang gana syang kausap, nakasimangot and galit pa sya pag kinakausap pati na din sa naka assign sa bills payment sana kung mag ccr mag iwan ng form para nakakakapag sulat na yung mga customer ng info habang nag aantay sa kanya, nakaka dissapoint yung ganitong service 😒

Goodday, I would like to share my worst shopping experience last October 24, 2023 that was 3 weeks goint to 4 this coming tuesday. My girlfriend and I will bought a birthday gift for my beloved grandma and upon payment sm Bataan's internet or system had a glitch which affect our transaction. Unfortunately we didn't have the sweater we want for my grandma. She was devasted hearing our gift shopping story. Then the manager I think told us that it will reimburse in our gcash once the head office verify it. But it takes almost a month and still nothings happens or even just a phone call or text hearing from your compaby about the process or what ever feedback. This was the worst shopping experience and we and our family and friends was so disappoint that we don't wanna go shopping again at SM till we have our money back. Because we work hard for that and the most disappointing was our grandma's birthday became her sadness because of your slow verification and system glitch.

October 31, 2023

Savemore, Citymall, Kabankalan City

Around 7pm

It's disappointing that one item which I purchased and reflected on my receipt is not on my bag. Although it is proactive for a cashier to do scan things in a fast-paced manner to serve as many customers as she can, it unfortunately meant having one of my item missing and perhaps placed in the next customer's bag.

My fiancé had a distressing experience at the SM Megamall Department Store. He lost his bag while trying on shoes, and it contained his phone and important IDs. Don’t you have any “customer security” while we shop? We just look in the mirror then we already lost the bag. While we fit the shoe, we trust that the sales lady will look into our things, isn’t part of customer service? The moment that we notice that the bag was lost we immediately reported it to the security around the area and we repeatedly told him to check the CCTV because for sure the thief is still inside the premises but I think they responded to us very slow. Like each person talking to us is just asking how it happened. Then around 8pm they told us that we can no longer retrieve our things because the thief is already out of the area. That was more than 2hours past, of course he is already out of the premises. Guards and their radios are useless. Wasn’t sure if they really know what their radios purpose.

I emailed a complaint last January 19, 2023, with regards the noise in SM Prestige Lounge. I was only contacted February 02, 2023, after numerous of follow-up emails.

I was contacted thru my viber number [protected] by Mr. Aldin A. Rojas, and in the middle of our conversation, he called the Chinese people "CHE-KWA". I called his attention, and informed him that I am also a Chinese. Kindly review the recording of our conversation if it's still available. The call was made 02/02/2023, around 01:00pm.

I didn't file any complain as I was still re-assessing the situation. Not until I related this situation to a Filipino friend just this June 30, 2023, when I happened to meet unexpectedly at one of the Ayala Malls.

And he readily told me to file a complaint as in their workplace, racist has no place in their institution at all.

Hope you will take immediate action to investigate and take action to my complaint.

I feel unsafe here at SM SUPERMALLS especially using a private space wherein I expect to use it with the same sex to avoid any bad experiences. Mentally confused men who specify themselves as women are still NOT WOMEN. Therefore should only use the bathroom assigned to their sex. Please, I understand LGBTQ+ rights but leave Comfort Rooms a safe haven for us biological women to be safe. I hope for an urgent response and action.

Sm Pampanga Tom's World is now toxic. We can't have a chance to play because of the customers who sell tokens to other players. They yell to those players who just want to play and they dont allow it. We encounter them and they just yelled me. They dont want us to play because they want to win a lot of tokens and sell them. That just happen May 28, 2023

Dear Sir/Madam:

Good day.

I am writing you this letter to inform your good office of an incident that happened yesterday May 28 at on about 5:00 pm at SM Seaside Ice Skating rink. By the way, this is Jeniffer Jean Go Arenas. So I will be narrating you at to what happened tonight so that it will be much more clearer at to what happened yesterday. First of all, this would be the first time experiencw that my 3 sons will be skating at your rink. l after their chess tournament which was also held in sm seaside. They were very excited and of course to avoid any accidentals, we opted to have the polar bear rented for my 3 boys and for 2 hours just the same as the 2 hours with their ice skating rink rental as well. We then left them and an hour after, my eldest son informed me that their polar bear was taken from them when I informed the lady in charge and she confirmed it that the rent was for 2 hours and I also made sure of it as we were leaving the kids behind. Furious, I then went back running back to the ice skating rink just to see my sons sad face at the sideline and they were not entertain when my sons informed them that we paid 2 hours for the polar bear rental. Now aside from that the lady in charge told my sons that she will get back to them after checking it when she just walk over them without even telling them if the said polar bear rental was for 2 hours or not. Just because they are kids it does not give her the right not to entertained them. We paid for it and I expected good customer service from your staff. And there were other customers who also inform me that is her doing, she will pull out the polar bear even if the time has not yet expired. Now I do apologize for my behavior as my respect for a person was thrown out of the window because in the heat of my anger, my voice was loud and it did catch the attention of some customers and my reason would be because your staff did not have the decency to even apologize for her behavior and even blamed my sons and tag them as liars. Of course any parents would burst out if some stranger would comment negatively about their kids. The lady in charge did not admit to her mistake and even made some excuses in order to justify her actions which is so unprofessional on her part being an SM employee. I am very very very disappointed that something like this happened on our first time at your ice skating rink when their cousins recommended it. It was a disastrous thing for us that my children was able to experience those. Your employees should be trained again or better yet have them assigned at a warehouse where they will not be able to interact with other people as they do not know how. And of course I was thinking that are you scamming people by telling them they polar bear rental ran out when in fact has not? Better check on this. The lady that was mention in this letter is Ms. Jayra Alcordo. And after all that has happened the staff did not even apologize after all that has happened.

I am hoping that this matter be addressed as soon as possible. Thank you for your time.

I have attached a photo of the copy of the receipt as my proof that we have contracted your services.

Restpectfully yours,

Jeniffer Jean Go Arenas

[protected]