Walmart

Wal-mart misleading customers and refusal to honor price-accuracy scanning-code-of-practice price-accuracy-guarantee

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Dear sir,

1) we shopped at wal-mart [dufferin 3106] in toronto, ontario, canada on 22april2010.

2) "oatmeal to go" - "maple & brown sugar flavour" - oatmeal-bars was marked on the shelf as "otg m b s " for $2.

3) it scanned for $2.64. please see attachment walmart22apr10.jpg.

4) the "customer service" centre cashier with a name-tag "emily" refused to honor the posted scanning-code-of-practice price-accuracy-guarantee.

According to the posted "scanning-code-of-practice price-accuracy-guarantee" at each cash-register, the customer gets the first item free if the item scans for a price higher than the shelf-marked price.

Instead she started harassing us and arguing, and refused to get the store-manager as per our request to her.

5) then came another "customer service manager" [with a name-tag jennifer]. but no requested store-manager [in spite of our repeated requests].

6) we were not permitted to get a photocopy of the incorrectly marked shelf-price-sticker.

Obviously it evidenced that [at least in this case] wal-mart is misleading consumers about the price and over-charging the public.

Sincerely,

Ron waters

I was very diassapointed to hear the cashier say $71.94 for a perscription that I was picking up, what was so upsetting was that two months before I picked up the same perscription from an independent pharmacy (which most peaple know that they are more expensive) that was $31.94. My question to the clerk was why so much she said because you don't have insurance. I replied, "I'm aware of that but I didn't have insurance 2 weeks ago when I picked up the same medication from an independent pharmacy." To my dismay I still haven't spoken to anyone who seems to care or even act like it.

Disgruntled with Wal-Mart Pharmacy in Ville Platte, LA.

I am writing to let you know how disgusted I am with the experience I had with Dr. Rita Patel at the Belleville Walmart Vision Center. At my first appointment she told me she wanted me to try a new brand of contacts that corrected for my astigmatism. Because of complications from previous eye surgery, I can only comfortably wear one brand of contacts, but I agreed to the trial. The lenses were the wrong prescription, but she said she was only testing the fit of the lenses. It seems odd to me that she would give me the wrong prescription lenses for a trial. The lenses were very uncomfortable, and I asked to go to my original brand. She encouraged me to try another trial, which had to be ordered and took two weeks to come in. Keep in mind, that aside from my original appointment, I would have to pick up the trial, then schedule a follow-up. This was very inconvenient, and when they called to tell me the second pair had arrived, I told them our car had broken down. My husband works late and I have four young children, making it very difficult for me to get to the Vision Center while it is open. They told me, Thats fine, just come get them whenever you can. It was not implied that there was a rush. It took me several weeks to make it back up for the second pair, which again were very uncomfortable due to my eye condition, not to mention the inconvenience of going back for repeat visits. The doctor again gave a different but still incorrect prescription, and again stated she was simply testing the fit. She asked me what I thought my prescription was, and I said I wasnt sure. (I later called my former eye doctor to find out, and verified that the ones I was given were incorrect.) So since my first appointment on February 6 until the beginning of April I was dealing with uncomfortable trial lenses that were the incorrect prescription or wearing glasses, as well as the inconvenience of the trial lenses that I did not want. The doctor also wanted me to try two more brands of trial lenses, but at this point I could not take any more. I told her I was done with trials and I wanted to go back to my original brand. I had told her this on every previous visit, but she had always been very rude and condescending, asking me, Why dont you want to see clearly? When I refused any more trial lenses, she told me the Secretary of State would not let me drive with my original brand of contacts, since they did not correct me to 20/20, and would restrict my driving to daytime only. This is ridiculous and untrue. My vision is not that bad even without corrective lenses, and I was humiliated by her harsh treatment and baseless claims. She then went on about how irresponsible it was of me not to correct for my astigmatism, since it would sharpen my vision. In spite of her rude tirade, I said I wanted to go back to my original brand, since they are the only ones I can comfortably wear, and that I wanted the correct prescription given. To this point, she had not once given me the correct prescription, always using the excuse that she would fine tune it when I found a lens for an astigmatism that I could wear. She asked me, Well, what do you think your prescription is? This surprised me, since I had paid for an eye exam and assumed that was her job to figure out my prescription. I had called my eye doctor and gotten my prescription from four years ago, and I said, Last I went to the doctor it was -1.25 and 1.5. I assumed she needed a starting point. She went and took a trial lens from my original brand in that prescription, handed them to me and said, Put these in so I can make sure you can legally drive. I read the chart, and my vision was 20/30 and 20/40 in my right and left eye respectively. I said, Arent you going to make sure this is the correct prescription? Shouldnt you do an exam of some kind? I am just telling you what my prescription was at my last eye doctor years ago. She just shrugged and said, If you arent even going to try to correct for your astigmatism, you wont see 20/20. I just need to make sure you can legally drive, and I cant guarantee the Secretary of State wont restrict your license. I was taken aback, since I have never been treated in such an unprofessional and incompetent manner. I said, It has been very difficult for me to deal with these trial lenses. Maybe I can try at another time She just waved me off. I went to check out in a daze, and they told me the doctor was assessing me a $25.00 fee for not completing my follow-ups within 30 days, per a form I had signed at my first appointment. At this point I was so upset I started crying, and I told them it had only taken longer than 30 days because the doctor was pushing me to try trial lenses that I did not want. The lady went to ask the doctor to waive the fee, and the doctor refused. I asked to talk to the doctor personally, but she refused to talk to me. They pointed out how long it had taken me to pick up the trial lenses and come for follow-ups, but I pointed out that I had told them that it was very difficult for me to make it up there between our car situation and having four young children. I said I would not even have agreed to the trials/follow-ups or even come back at all had I known they planned to charge ME extra for all the inconvenience, and asked why this was not clarified with me. She snidely said, Its not our problem to read the form to you. You read it and signed it, its your responsibility to remember what you read. Again, I was in tears at this point, embarrassed by my treatment, and worried about spending more money that we dont have. I cant believe your company can drive a customer to tears and no action was taken to show any compassion or understanding of my situation. The longer I pled my case, the meaner and more impatient they got. I finally paid the $25 fee, but could not order any contacts. I went home and called the store manager, but he never returned my call. I am telling all my friends and family and posting it anywhere I can on the Internet what an awful, humiliating, frustrating experience I had with Dr. Rita Patel. I am especially outraged that at the end of it all, she asked ME what my prescription was, wrote down what I guessed, and then charged me a follow-up fee when no exam was performed to verify my prescription. Also, none of the prescriptions given to this point were correct, and she told me she would correct them once they found a lens that fit. I have since found out this is not a safe practice and could have resulted in further eye complications. I would really appreciate if she was reprimanded at the least, even if I am not reimbursed for the follow-up fee which, although legal to assess according to the forms, should have been made an exception for considering the circumstances. The lack of compassion and respect was appalling, and I will make sure my story is told in as many venues as possible so that people can avoid Dr. Rita Patel at all costs.

I was taking my 3yr old son to the restroom in walmart. He and I could not fit into the stall together, so the door remain unclosed with my back to the outside. Beside my mother in another stall, I thought we were alone but soon enough I turned around to see what was breathing down my neck, and it was an walmart employee/custodian! WATCHING MY SON PEE! My son exclaimed " mommy, what's that man doing here"? (which was actually a woman with a really confused identity)! I turned around and the woman started to speak to my child without even acknowledging ME! I firmly told her to back off and let us finish our business and I looked at her name tag, then later (when my son wasn't around) I called the store number on my receipt and spoke to the "co-manager" who seemed to understand. This all happened a few hours ago, so I've yet to receive feedback about the associate's misfortune. The co-manager has my contact information so I'll wait til tomorrow morning, then I'm calling again! possibly speak to someone else and get more people informed! This is an outrage!

well I was in the agenda book area and I looked at my book to see what I had to do next and I heard security call to stationary and the guy said can I see your book? I said yes U can and sure enough it was not there book anyhow I bought a 7 ring binder undated and then put in my bag and when I left the darn alarm went off so I ignored it and sure enough I was approched by dame security again I showed receipt and left and called him a mother ###er and was banned for 3 months I said good I dont give a ### I lost my temper cause of this and sure enough they had alarm sec problems when u walk in and out of the stores. ### really they shouldd get a better less or more of a sensor unit

I am writing to inform you of the problem I have had with my vehicle following service at this center on 02/27/2009. I have a 2006 Toyota Tacoma V6 4.0 L automatic. Not long after this oil change, I began to experience a “lag” in my transmission. I took it to a local mechanic for the next oil change and asked him to also check my transmission. He informed me that my transmission was “sealed” and could only be worked on by the dealer. I was trying to save the money to take my truck to the dealer when, last week, the transmission totally stopped working. When the dealer inspected my transmission, they discovered that it had been over-filled with too much fluid, and what was drained was a “mixture” of the required “WS ATF” and another unidentifiable fluid. They drained and refilled with the correct fluid, however my transmission still is not working. They told me they suspected that the transmission drain plug was opened in error and whoever did this overfilled it with the wrong fluid. The only choice is to replace the transmission. I have invoices from the last 3 oil changes done at this facility. The first 2 (dated 7/19/2008 and 11/21/2008) state that the transmission fluid check was “declined” and then a note stating it is a sealed transmission. The most recent invoice states that the transmission fluid was “checked”. This is impossible as there is no dipstick, and the only way to get to the transmission is through the drain plug, losing the fluid in the process. In light of the fact that nobody else has worked on my vehicle and the documentation that shows this facility checked my transmission fluid, I can reasonably ascertain that your last mechanic to change my oil, also inadvertently drained my transmission fluid. In addition, I feel that upon realizing the error, they attempted to “hide” the error by attempting to replace whatever fluid was lost with some other fluid.

I told the stylist that I wanted a trim. Then without warning she went up the back of my head with a pair of clippers! I had to shave my entire head! Turned out that she wasn't even on duty. She heard I had cash and jumped up and said she would do it. Turns out she admitted she was drinking! Oh and the best part is that she is the Stores Manager! I will never go to any Smart Style Salon again as long as I live!

I ordered various items from Walmart.com that promised to have my items within 7 - 10 business days. I did not receive all of my items by the promised timeframe. I emailed them twice regarding my item and I received not one response. I called their customer service (or shall I say lack thereof) and the representative hung up on me. Let's just say that I will not be ordering from walmart.com again and I will highly recommend no one should ever do so. Heed my warning regarding walmart.com...DON'T DO IT! For others who have complaints, you should file a complaint with the FTC Bureau of Consumer Complaints and the Better Business Bureau like I did.

I purchased a WalMart Visa Gift Card (debit). The outside wrapping stated: Exp Date: 11/30/2010. When I opened the package the card stated: Exp Date: 12/09.
WalMart will not honor the card even though Visa states that there is still the original 50.00 on the card. I tried to contact Visa and could not get a live person, only an automated system that did not help. I would be able to report the card lost but it would cost me 5.00. Why do I have to pay 5.00 for their mistake.

i went to walmart to buy grocery's with food stamps and bought nothing that owed cash and walmart reconized it was very correct but still charged me 2.16 before i could get my grocerys.i am disabled and could not afford to pay cash for something i didnt owe.they told me eveb tough i didnt but anything to use cash they said i still had to pay because it showed up on the reciept.i still have my reciept and it shows only grocerys, no cash items or taxable items.i think this is very wrong for them to do that and tell me they couldnt fix the problem.

I was dedicated customer at the Walmart store located in Quincy, ma

The reason I am writing this letter is because I believe that the disrespectful behavior of staff toward employees and customers should be investigated. The store manager, Michelle (asian woman)to his staff in such a disrespectful way that shocked me to the core. I couldn’t believe it. As I searched the internet in an attempt to locate the Walmart corporate information, I stumbled on many online reports of how Walmart had treated some of their former managers, employees and customers. Much of that information can be found here: http://www.complaintsboard.com/?search=Walmart

Just recently I was in the store and Michelle(manager) Asked me why am I so fat if I only had 3 kids and I was appauled.I had my children 16, 15 and 6 with me and I spoke with Manager, Mark or mike I forgot is last name.. After that I continued shopping and Michelle once agian assaulted two employees right in front of me while one poor girl went to the bathroom and cried and the other stayed quiet. I have contacted The Global Ethics Helpline at 1-800-WM-ETHIC who are in the process of launching an investigation against her as well as the store for the following: ETHICS POLICY VIOLATION. EMPLOYEE ASSAULT, HARASSMENT, PERSONAL INJURY DURING THE ASSAULT, WRONGFUL TERMINATION AND CIVIL RIGHTS VIOLATIONS. There are many other employees there who are afraid to speak up for themselves for fear of retaliation byMichelle as well as other higher ups.

I ask that you please let our surrounding communities know the type of mean spirited individuals who are disrespecting our children, sisters, mothers, brothers and fathers. Their claim is to help family and community, but they have done more harm than good. The only thing they've been doing is stealing money from the people in these communites. Cashiers told me stole large sums of money from this same Walmart store and was never prosecuted for his crime Michelle gets away with everything.e. We don't know why because the employees are afraid to ask in fear of retaliation. I believe that enough is enough.

When it comes to Walmart, customer service has now become a mythical entity.

Respectfully,

Jennifer Malone

I go to the walmart in Sauk Centre Mn, i usually shop at nite, at ten pm they close the west side doors, leaving only the east front doors to enter and exit. So, they tell the semi's to part on the east side, and block up the lot, and get into the cars traffic areas. I asked if she couldn't have them park on the west end, because of this, she got very crabby, said they are trucker friendly, and they spend as much as i do at that store. Believe me, they dont, I spend over 1, 000.00 dollars a month at that store, and i used to drive semi, and park at walmart, if i spent 20 dollars a week in a store it was a lot, i mainly used it for a sleeping spot, which is what they do too. If this parkin doesnt get changed i will spend my thousand a month someplace else, and my relatives will too.

Today at 12:50 p.m. received a telephone call from a man with children in the background telling me I had won or my husband had won a Wal-Mart Sweepstakes and we had been notified several weeks back about it. We had not received any such information in the mail that either of us were aware of, the caller id showed JAMAICA CALL [protected]. When the man told me US Dollars for winnings were $55, 500.00 for third prize I was surprised, then he told me taxes had to be paid on it so I told him when the check arrived then we would pay our US taxes on the winnings and hung up. He called right back claiming I had been rude. In a scam like this I don't believe I was rude at all. But if you can prove that this isn't a scam, I would appreciate it very much.

First, I hope that this complaint gets into the hands of someone that can make a difference. On several occasions I have used the services of Walmart Neighborhood Pharmacy located at 2856 Hickory Hill Ext., Memphis, TN 38115. I have cause for concern, when I have been given the wrong medications as well as having discrepancies with the quanity of medication received. Also, I have had problems with the time frame in which my prescriptions are filled. However, when I call in for refills by 9:30 a.m., I am told that it will be ready by 3:30 p.m. On days that the regular pharmacist, Jerry Holmes, is not on duty, prescriptions are filled within a reasonable time. This is whether I have called earlier or currently waiting in store for pick up. I would appreciate any assistance in correcting this problem. As this is a life or death situation! Thank you.