Walmart
Reviews and Complaints

I was checking out using the self-checkout. When I scanned 2 cases of soda and one case of water without bagging them, the register stopped and said to wait for help. That has happened to me before and that's not what bothered me. Having to wait several minutes for someone to come help when a worker and her manager were training or experimenting in the aisle next to me was not acceptable. Finally, when helped, the cashier double-checked the items against those appearing on the screen to validate they were all scanned properly. After finishing my purchase, I found the register receipt was jammed and didn't print properly. The cashiers normally will print another when they fix the jam but not this cashier. She allowed the next person to finish scanning. THEN (and here is the good part)...after the next person (who was with me) finished scanning their items and got their receipt, the very same cashier asked if we paid for the soda on the bottom of the cart. I reminded her that she double-checked that earlier and showed her my crumpled receipt. The cashier evidently has no recollection lasting longer than 10 minutes and wouldn't let us leave. She called her manager and the manager got confused thinking I was complaining about not getting my receipt. I explained three times and couldn't get it through their heads. The cashier who wouldn't let us leave finally left the register and the manager kept trying to tell me how I could come back to the store the next day to get my receipt printed out. I was beginning to think I was on Candid Camera! I think I'll stay away from Walmart until they get better self-check software and cashiers who bring their minds to work with them!

I was told by several friends NOT to buy a LCD TV from Walmart..Because the extended service plan doesn't give a damn about you getting the TV fixed if it breaks...Well I didn't listen and now I am sitting for 2 wks without a TV with a house full of kids...Plus it will take another week to even find out if it can be fixed at all...I am hartbroken 1, 023 bucks down the drain and my kids are driving me crazy but can you blame them Dads are suppose to make good decision...

My daughter had 4 new Douglas tires put on her 2000 Neon. The third tire has now failed with tread separation and WalMart fought on all three. This last one I was told that because she hadn't purchased the road hazard coverage, the warranty was not in effect ev en though tread depth was 80%. No more Douglas tires and no more tires from WalMart.

I am a constant shopper at walmart and have experienced bad customer service on many occasions. As a result, I am really fed up with the service of the walmart "CSM" or claiming "CSM" that display bad attitudes and neglated leadership ability. I belive that walmart trians thier employees but sometimes there are problems that exist with the employee who can't figure out how to do certian transactions. With this particuler problem accumulating in most of all the walmarts I have been to, there are customers such as my self that has been serviced by a very nice employee or a rude fed up employee who demostrates the constant negative actions from poor training in customer service or negligent acts from the CMS that do not respond to the employee's problem when the light is blinking for them to come help with a issue. I have watch on many occasions as well been a part of the action of being neglected the help that is suppose to be provided at the given time. The so call "CSM" have actually made me stand at the register with an employee who has been trying to get thier attention for help because they could not fix the problem themselves as well as trying to demostrate calm efforts to keep other customers that where standing inline behind me calm. There Where Four "CSM" at the time standing in at a podem talking and laughing as well as watching the light blink. The made no effort to move from that space as well as give up a good converstaion to help this employee out who was trying her best to help me. I Stood at that register for approximatley 30 minutes, getting frustrated with the service and they way that the CSM where in a constant jolly mood with one another and looking at the light blink with out neither one of them making sound judgement that this cashier needed some help. This was the weekend of Holloween and Walmart was very busy. Lines where long and other customers where also fed up with the wait and the rudeness that the employee's and thier managers displayed. Needless to say when after 30 minutes, when one CSM finally made a move she looked straight at the cashier and that light blinking and contiued to walk right by to attend to another cashier who had just turned thier light on for help. The cashier them looked at me and could tell that I was getting really mad now because how this situation was starting to turn out. She politley apppogised for the CSM actions. I could feel the tention rising as the cashier herself started to appear to be upset. She then explained to me that this happens everyday to certian cashiers because the CSM have thier certian picks and Chooses on who they want to rush and help and who they leave stuck out for customers to get angry and go off on them because off the lack of help. I could belive this because this was not the first time this happen to me at this paticuliar store. Finally when she relalized that the CSM where not going to come her aid, the cashier actually, Politely told me please excuse me and left the register to go get a "CSM". Me and the other five customers behind me that also where angry and fed up because the line had not moved for 30 minutes watched her walk from the front of the store all the way to the middle of the store to get help. When she got thier the CSM still contiued to talk and laugh with one another ignoring that fact that she was standing there trying to get thier attention. Finally One CSM turned around and responded and followed her back to the register where she realized that thier where some angry customers and tryed to calm the situation down by giving apologies for the long wait. Needless to say my issues with the transaction was resolves but the issue with these lazy, CSM 's who lack poor leadership ability wasn't. I am tired of going through this same issues constantly and would like this issue to be resolved. It is apparent that the Walmart CSM's here demostrates the act of favoritism to certian employees when they should treat all of them the same. I have been to three walmarts in this area and have been caught in this issue constantly. I am sure that thier are other's as well that have been in this sutiation but don't know where to turn to compliant and have no clue where to complaint to. Please be advised that even through Walmart offers a great place to shop this sort of situation can esculate and prevent problems in the long run with the wrong individual who has be treated the way I was and would not take the problem so nicely . I appreciate the chance to let people know what is happening and would like the situation to get fixed. Thanks for your time and who ever reads this respond and let me know your views and opinions.

I had a Charter Cable bill I had to pay, I went to Walmart on 04/24/10 at 9:24pm to get this Walmart Money card to use it to pay my bill, I went home, went to the web site, got the card activated and all, got on the phone, called Charter to make the payment and it didn't go through, I got Walmart Money Card on the phone to find out the problem and they told me, they was having system problems, they wasn't having system problems when I put my $160 on the dam card, they wasn't having systems problems when their middle man got his cut but when Charter comes to get the money for the bill, they're having system problems and I was told to call back in 15 minutes, I called back and they said, call back in an hour, I called back, they were closed, my bill never got paid, I called the next day and guess what, the problem is not fix and I was told to call back in 15 minutes again, I called 15 minutes later and was told to call back in an hour, while I was waiting, I called the computer system, it said I had a security lock on my card, alright I got the card activated but theres a security lock on it, WTF...

I called back an hour later and told them what the computer told me, thinking it could get fix quickly if I told them that, I was told to call back in 2 hours, I called back all that day until they closed, I called the next day, the problem still isn't fixed now, it's day three of calling back, I asked to speak with someone higher up in their office to handle my problem, he got on the phone and told me the $160.00 that I put on the card wasn't on the card and wanted me to send him the receipt so that he could see it in order to put my $160.00 back on the card(Hmm, I know that trick...) I got on the internet, went to the site and there it is in front of me $160.00 it's still there on the card, I asked for someone els to speak with, this one told me that my $160.00 is still on the card and that I can finally pay my charter bill, I got on the phone with Charter to make the payment a second time and it still didn't go through, I got back on the phone with Walmart Money Card again about the problem and was told to call back in 15 minutes, then an hour, then two hours, I called back all that day until they closed, I called the next day, this is day four, yep, you guessed it, the problem is'nt fixed yet.

Thanks to Walmart Money Card, I have a card with my money on it that I can't get to but, they can, I have the receipt that reminds me of this mistake I made because all I wanted to do was pay my dam Charter Cable bill, Walmart Money Card is nothing but a bunch of bull, I got the papers to prove it, I wish I never got that ###in card, money is way to hard to come by these days, I struggle very hard to get the money I can get to pay bills, be comfortable and eat, the people at Walmart Money Card are just one of the reasons why many good people turn to do horrible things just to be comfortable and eat, I'm so angry, I don't know what to do and it's all thanks to Walmart Money Card a.k.a. ###.

I stopped in at approx 16:30 to pick up 2 items and all the 20 item or less checkout lines were backed up.I ask one of the cashiers if they could open up another register.I only had 2 items and did not have time to wait for 10 minutes to get checked and the cashier said to me that they did not have anymore cashiers.If that is the case Walmart needs to hire more cashiers.With so many people out of work there is no excuse for not having enough help to run your business.If i have another incident like this again, i will not longer shop at Walmart .My time is to valuable to be waiting in a checkout line for 10 minutes to pay for a Quart if Milk and a Head of Lettuce

Last week I went to your store. I saw an interesting game called Zathura. I took it home and played it. Once I started playing the game I regreted it. I wanted to stop. My house ended up in middle of space. I knew it had something to do with the game because as soon as I played it with my friend we felt shaking. We thought it was an earthquake. We went outside to see if there was any damage. At first we thought it was dark. Then we realised that it was only 4pm and it could not be that dark, wo we thought it was a solar eclispe, that was until we saw a star shooting by. We really wanted to return the game right than and there, but there were two problems. You had no stores in the middle of space, and the game said that to go back home we must finish the game. We had many terrifying ordeals while playing games. We were attacked by Zorgons(space creatures who look like giant lizards. We had asteroids coming directly in my house(which BTW my father just redecorated). I saw a goat with four eyes. Eventually we finished the game and everything was back to normal. When I went to return the game they said that I could not return it since I had no receipt. I explained the dangerous powers of the game and they said they got many complaints about the game. I asked why don't you take it off the shelf, they said they did, they even tried burning the games, but they mysteriously appear on the shelf unharmed.

It has happened on more than one occasion and at two different Wal-Mart locations in the Dayton, Ohio area. I'm sure I'm not the only one and I'm sure this is happening all over the country at different Wal-Mart's.

The cashier gives attitude and lip to customers. Yes you read it right, back talking and then talking crap about you very loudly to the next customer in line with the same race as themselves.

Yesterday my wife and mother-in-law visited the Wal-Mart location in Englewood Ohio. My wife was ready to check out. She went to lane 7 which had its light on but no cashier was there. Lane 7 was very close to the infamous "U Scan" in which two cashiers; the U Scan cashier and the lane 7 cashier were standing and talking. My wife waits approximately about 3 minutes until she approached the cashiers standing around talking and asks if anyone was working lane 7. One of the cashiers responded, "yeah, I is!". My wife said, "Well I have my things ready but I did not want to unload until I knew this lane was open or if someone just forgot to turn off their light". They the cashier rudely said, "Well, I didn't see youz there". My wife and the cashier both walked back to lane 7 in which the cashier started to check her out and didn't speak one word the entire time. My wife also had to turn the "bagging mechanism" to get her bags because the cashier was too lazy to turn it on her own. Then when she was finished checking her out, the total was on the screen but the cashier didn't say anything (like, your total is ...). My wife then had a 30 or so second staring contest because she was at wits end with the rude employee and was not going to pay until the girl spoke. Then finally the girl rang out the total and again it was very rude. My wife immediately went to customer service and spoke to a manager. The manager apologized but that was it. Then walking out the girl was speaking very loudly to the customers after my wife about how rude and inconsiderate her last customer was and how "feed" up she was with those people. Sorry if I'm wrong but I'm feeling a little racism out of this cashier.

This was basically it, there will be fallow up and a continued beating on Wal-Mart and believe me I will not tire on this one. Reason being, this was almost the exact same scenario that happened to my wife and I at the Wal-Mart location in Kettering/Moraine Ohio back in 2005. The same results were in this scenario. Notified the manager, called corporate and guess what, nothing happened.

It is very sad and discouraging to be a part of America in today society. I understand that because of certain issues in the past and how people are so "sue" happy that companies are a lot tighter on rules and that they cannot act on employees like they use too but come on, it has gone waaaaaay to far. If you are a certain color skin and get fired the NAACP will be there the next day. If you are the other color skin and get fired, a lawyer will be there the next day. Customer Service in today’s society is dead and I think long gone. There needs to be a TON more websites, blogs and social media that tend to these topics and put out bad names for these types of companies. I know there is a small amount of people that boycott and disagree with companies like Wal-Mart, but maybe with the blogs and other sites, people will come out of there shell and let these companies have it and hurt these companies in a way that they can actually realize a problem and take care of the situations.

This is just one of many complaints that I could write about but the severity of the situation I felt needed to be talked and wrote about. I would encourage lots of others to use this website and post there dissatisfaction with Wal-Mart and any other company big or small out there to get the work out of how poorly customers are being treated.

Thanks for everyone’s time and I hope more "Customers" will follow.

Everytime I visit this pharmacy the cashiers/counter help are soddy, rude and appear to always be unhappy. I waited close to 1 1/2 hours on Friday to pick up prescripts for someone. 30+ minutes of that time was waiting for 2 clerks to wait on the same 2 customers for 30+ minutes. There is no excuse for laziness and it puts a bad reputation on the entire department. They maybe cheaper at Walmart but the service to obtain them basically SUCKS. If the personnel is that unhappy then maybe they should seek work elsewhere. Everyone in the dept needed a shot of B12 hourly to get them moving faster. One clerk always seems to have a cold/be sick - yet stil the same hoe-hum attitude - can anyone smile. Clerks out stocking, can you see people waiting for service, line down the store. New management team needs to be in charge of this dept. Somebody needs to be fired, and somebody with energy, enthusiam, and desire to achieve, give 110% daily needs to be hired to run this dept.

At approx. 10:35 - 10:45 pm on April 21, 2010 I prepared to check out at the South Keys Wal-mart location. The only cashes available where #12 and #1, 4 & 6 in their "Express line". Cashier #4 became free and I placed all my products on the counter. I said "hi" to which there was no response. The cashier began ringing products in and as is my habit I watched the digital screen as I have been overcharged by stores and prefer not to be. A three shade eye shadow by Physician's Formula called a 3 duo, rang up as $6.58. I mentioned to the cashier that the price tag had indicated this product was $5.92.

The amount is small but I promised myself that I'd request a check on any prices that showed up incorrect at the cash and always inform staff they might like to correct their pricing if indeed the item was incorrectly priced or categorized. I had decided to carry my phone with me and take images of any prices that were on sale in the event I ever had a problem in getting charged the right price but todate I've never had to "prove" the price I saw and I'd unfortunately left my phone in the car this time.

The cashier at #4 checkout sighed and grabbed the phone asking Cosmetics to call her...I told her there had been no one in that department when I was there to which she said nothing. The phone rang and the person on the other end seemed unable to assist. She hung up and called for assistance from Cosmetics again. The next person who called appeared to be telling the cashier something that made the cashier clunk down the phone and say, "That's not MY problem" and she rolled her eyes, sighed heavily, clearly not pleased with whatever the person on the other end had said. While she had been asking for the price check, I had tried to tell the cashier to let the person know where exactly I had found the product so that it would be easier for her to find. The cashier didn't relay this information.

The person doing the price check came up to the cashier and said there were two prices the $5.92 and the $6.58. I again explained that the eye shadow I chose was directly behind the price tag of $5.92 and that it was not the eyeshadow to the far left on the display, but the one right beside that one. I explained to the price checker that I had also checked to see if this product may have been in the wrong slot. All eye shadows behind the one that I chose were exactly the same shades name.

The woman doing the price checking took the product I wanted back to cosmetics with her and then returned with another that was a different shade. The shade she came back with was Oatmeal and it had been on the far left of the colors I wanted which were Sand.

The cashier and the price checker looked at the skews on the back of each package and the price checker person stated that the price tag of $5.92 was the same skew as the Oatmeal product. This wasn't possible due to the fact that I had looked for a skew number and the price tag did not have one...which I'd found odd and which almost made me not take the product at all as I didn't want to be too delayed at the checkout as people were waiting outside in the car for me.

At no time during this period of time did I once raise my voice, speak rudely or display any level of ignorance to the cashier or the price checker. I tend to prefer "honey" to "vinegar" as I have always gotten much further that way and having worked in retail some time ago I know how frustrating it can be to have a customer being unnecessarily rude. The cashier and the price checker spoke among themselves about the price and how the skew was different on the two packages...then the cashier said, "the only thing different about these are the color" to which the price checker said "well, this one (Oatmeal) must be $5.92 and the other one is $6.58." I then stated that the Sand eyeshadow was directly behind the $5.92 price tag and I then said, "I wish I'd have brought my phone I could have taken a picture of the price tag. Then I said, "You may want to move all the eye shadows that are behind that price tag then because they were all together and I checked the price a number of times to be sure."

I then offered to go back with the price checker at which time the night manager came over to the cashier and ask what was wrong and the cashier then explained, "She says (meaning me) that this eyeshadow is $5.92 but its coming up $6.58". The night manager then told the price checker, "Here, take this" (the skew that the cashier had on a piece of paper and which had been right on top of her cash register for some reason) to which the price checker asked why. The night manager then swept her hand my way and said, "just take her (meaning me) with you so you can show her the right price and get this straightened out."

The condescending attitude this manager showed toward me and the way in which she ignored me and insinuated by her tone, actions and attitude as well as the cashier's attitude from the beginning, that I was a waste of their time and was simply being a "*itch", led me to decide not to bother standing their trying to get the proper price for a product that I could do without, and I said "Never mind, I didn't think this would be such a difficult situation. I have people waiting for me so never mind, I won't take this. Just ring up the rest of the things please... I have to go." The manager gave me a "you jerk" look and then I said, "I think perhaps I'll go to Barrhaven rather than shopping here." The manager then loudly said "there is no need to be ignorant to my staff!" I said, "I'm not being ignorant, I simply stated I was going to go to another store." The manager then said loudly, "You have been nothing but ignorant with my staff and I won't have it!" To which I said, "What? I have not been ignorant to them!" The manager continued, "Yes you have and there's no need for it so I want you to stop!" To which I stated in just as loud a voice as hers, "Who is your manager?"

The night manager stated, "I'm the manager!" to which I said, "No, you are the night manager. I want to know who the overall manager of this store is." She became insulted I assume as her voice continued to get louder as she continued to state she was the manager and she wouldn't have me acting this way in her store.

As I was leaving, it was a shouting match, I'd been insulted enough by this manager and as I left she was still yelling at me. The cashier and the price checker were both silent the entire time. I then threw over my shoulder "Would you like to ban me from your store?" to which she was silent and then yelled very loudly, "Have a good night!" to which I responded, "You have a good night too!"

Now, in stark contrast and my usual experience when dealing with a cashier or store staff at any store, I had returned a Physician's Formula Mineral foundation that I had purchased 3 days earlier from this location and that was on sale for $8.20. The customer service girl indicated they really weren't able to refund makeup after it had been open. I explained that unfortunately I usually use testers before buying makeup but this time there hadn't been a tester and the only way I could discover that it was too light a shade was to buy it and try it at home. I further told her I had been hesitant to do that but I had wanted to try the product. I apologized that I hadn't been aware of the no return policy for makeup to which the girl said, "Well, I'll do it this time but I won't be able to do it again." I thanked her and told her I really appreciated it and I'd remember the policy for next time.

She had trouble reading the sales receipt and indicated that the printer really should have been replaced but unfortunately they weren't successful in getting a better printer at the cash that I'd been at that night. She tried a few times before she got the number in okay. Then the price of $18. and some cents kept coming up not allowing her to give me the exchange amount. So after a few tries and my apologies for the trouble to which she assured me was no trouble at all, she refunded my money, I signed the receipt for it and thanked her again for her help to which she told me to have a good night and I told her to as well.

The night manager of the Wal-mart store at Southgate in Ottawa Ontario is a disgrace to that store. As a frequent customer to that store, I have NEVER had any difficulty like this at this store before when prices were incorrect...I can guarantee I will NEVER set foot in this store again and I will be certain to pass this episode to the MANY people I know to do the same and travel a few minutes longer to the Barrhaven store where the staff are not nearly as ignorant or quick to embarrass or browbeat a customer simply because they are having a bad night.

My only regret is that I did not take down the name of the cashier and the Night Manager...but I will never forget either face because they were both very, very unprofessional.

I appreciate being able to air my frustration here. Thank you!

Wal-mart misleading customers and refusal to honor price-accuracy scanning-code-of-practice price-accuracy-guarantee

****

Dear sir,

1) we shopped at wal-mart [dufferin 3106] in toronto, ontario, canada on 22april2010.

2) "oatmeal to go" - "maple & brown sugar flavour" - oatmeal-bars was marked on the shelf as "otg m b s " for $2.

3) it scanned for $2.64. please see attachment walmart22apr10.jpg.

4) the "customer service" centre cashier with a name-tag "emily" refused to honor the posted scanning-code-of-practice price-accuracy-guarantee.

According to the posted "scanning-code-of-practice price-accuracy-guarantee" at each cash-register, the customer gets the first item free if the item scans for a price higher than the shelf-marked price.

Instead she started harassing us and arguing, and refused to get the store-manager as per our request to her.

5) then came another "customer service manager" [with a name-tag jennifer]. but no requested store-manager [in spite of our repeated requests].

6) we were not permitted to get a photocopy of the incorrectly marked shelf-price-sticker.

Obviously it evidenced that [at least in this case] wal-mart is misleading consumers about the price and over-charging the public.

Sincerely,

Ron waters

I was very diassapointed to hear the cashier say $71.94 for a perscription that I was picking up, what was so upsetting was that two months before I picked up the same perscription from an independent pharmacy (which most peaple know that they are more expensive) that was $31.94. My question to the clerk was why so much she said because you don't have insurance. I replied, "I'm aware of that but I didn't have insurance 2 weeks ago when I picked up the same medication from an independent pharmacy." To my dismay I still haven't spoken to anyone who seems to care or even act like it.

Disgruntled with Wal-Mart Pharmacy in Ville Platte, LA.

I am writing to let you know how disgusted I am with the experience I had with Dr. Rita Patel at the Belleville Walmart Vision Center. At my first appointment she told me she wanted me to try a new brand of contacts that corrected for my astigmatism. Because of complications from previous eye surgery, I can only comfortably wear one brand of contacts, but I agreed to the trial. The lenses were the wrong prescription, but she said she was only testing the fit of the lenses. It seems odd to me that she would give me the wrong prescription lenses for a trial. The lenses were very uncomfortable, and I asked to go to my original brand. She encouraged me to try another trial, which had to be ordered and took two weeks to come in. Keep in mind, that aside from my original appointment, I would have to pick up the trial, then schedule a follow-up. This was very inconvenient, and when they called to tell me the second pair had arrived, I told them our car had broken down. My husband works late and I have four young children, making it very difficult for me to get to the Vision Center while it is open. They told me, Thats fine, just come get them whenever you can. It was not implied that there was a rush. It took me several weeks to make it back up for the second pair, which again were very uncomfortable due to my eye condition, not to mention the inconvenience of going back for repeat visits. The doctor again gave a different but still incorrect prescription, and again stated she was simply testing the fit. She asked me what I thought my prescription was, and I said I wasnt sure. (I later called my former eye doctor to find out, and verified that the ones I was given were incorrect.) So since my first appointment on February 6 until the beginning of April I was dealing with uncomfortable trial lenses that were the incorrect prescription or wearing glasses, as well as the inconvenience of the trial lenses that I did not want. The doctor also wanted me to try two more brands of trial lenses, but at this point I could not take any more. I told her I was done with trials and I wanted to go back to my original brand. I had told her this on every previous visit, but she had always been very rude and condescending, asking me, Why dont you want to see clearly? When I refused any more trial lenses, she told me the Secretary of State would not let me drive with my original brand of contacts, since they did not correct me to 20/20, and would restrict my driving to daytime only. This is ridiculous and untrue. My vision is not that bad even without corrective lenses, and I was humiliated by her harsh treatment and baseless claims. She then went on about how irresponsible it was of me not to correct for my astigmatism, since it would sharpen my vision. In spite of her rude tirade, I said I wanted to go back to my original brand, since they are the only ones I can comfortably wear, and that I wanted the correct prescription given. To this point, she had not once given me the correct prescription, always using the excuse that she would fine tune it when I found a lens for an astigmatism that I could wear. She asked me, Well, what do you think your prescription is? This surprised me, since I had paid for an eye exam and assumed that was her job to figure out my prescription. I had called my eye doctor and gotten my prescription from four years ago, and I said, Last I went to the doctor it was -1.25 and 1.5. I assumed she needed a starting point. She went and took a trial lens from my original brand in that prescription, handed them to me and said, Put these in so I can make sure you can legally drive. I read the chart, and my vision was 20/30 and 20/40 in my right and left eye respectively. I said, Arent you going to make sure this is the correct prescription? Shouldnt you do an exam of some kind? I am just telling you what my prescription was at my last eye doctor years ago. She just shrugged and said, If you arent even going to try to correct for your astigmatism, you wont see 20/20. I just need to make sure you can legally drive, and I cant guarantee the Secretary of State wont restrict your license. I was taken aback, since I have never been treated in such an unprofessional and incompetent manner. I said, It has been very difficult for me to deal with these trial lenses. Maybe I can try at another time She just waved me off. I went to check out in a daze, and they told me the doctor was assessing me a $25.00 fee for not completing my follow-ups within 30 days, per a form I had signed at my first appointment. At this point I was so upset I started crying, and I told them it had only taken longer than 30 days because the doctor was pushing me to try trial lenses that I did not want. The lady went to ask the doctor to waive the fee, and the doctor refused. I asked to talk to the doctor personally, but she refused to talk to me. They pointed out how long it had taken me to pick up the trial lenses and come for follow-ups, but I pointed out that I had told them that it was very difficult for me to make it up there between our car situation and having four young children. I said I would not even have agreed to the trials/follow-ups or even come back at all had I known they planned to charge ME extra for all the inconvenience, and asked why this was not clarified with me. She snidely said, Its not our problem to read the form to you. You read it and signed it, its your responsibility to remember what you read. Again, I was in tears at this point, embarrassed by my treatment, and worried about spending more money that we dont have. I cant believe your company can drive a customer to tears and no action was taken to show any compassion or understanding of my situation. The longer I pled my case, the meaner and more impatient they got. I finally paid the $25 fee, but could not order any contacts. I went home and called the store manager, but he never returned my call. I am telling all my friends and family and posting it anywhere I can on the Internet what an awful, humiliating, frustrating experience I had with Dr. Rita Patel. I am especially outraged that at the end of it all, she asked ME what my prescription was, wrote down what I guessed, and then charged me a follow-up fee when no exam was performed to verify my prescription. Also, none of the prescriptions given to this point were correct, and she told me she would correct them once they found a lens that fit. I have since found out this is not a safe practice and could have resulted in further eye complications. I would really appreciate if she was reprimanded at the least, even if I am not reimbursed for the follow-up fee which, although legal to assess according to the forms, should have been made an exception for considering the circumstances. The lack of compassion and respect was appalling, and I will make sure my story is told in as many venues as possible so that people can avoid Dr. Rita Patel at all costs.

I was taking my 3yr old son to the restroom in walmart. He and I could not fit into the stall together, so the door remain unclosed with my back to the outside. Beside my mother in another stall, I thought we were alone but soon enough I turned around to see what was breathing down my neck, and it was an walmart employee/custodian! WATCHING MY SON PEE! My son exclaimed " mommy, what's that man doing here"? (which was actually a woman with a really confused identity)! I turned around and the woman started to speak to my child without even acknowledging ME! I firmly told her to back off and let us finish our business and I looked at her name tag, then later (when my son wasn't around) I called the store number on my receipt and spoke to the "co-manager" who seemed to understand. This all happened a few hours ago, so I've yet to receive feedback about the associate's misfortune. The co-manager has my contact information so I'll wait til tomorrow morning, then I'm calling again! possibly speak to someone else and get more people informed! This is an outrage!

well I was in the agenda book area and I looked at my book to see what I had to do next and I heard security call to stationary and the guy said can I see your book? I said yes U can and sure enough it was not there book anyhow I bought a 7 ring binder undated and then put in my bag and when I left the darn alarm went off so I ignored it and sure enough I was approched by dame security again I showed receipt and left and called him a mother ###er and was banned for 3 months I said good I dont give a ### I lost my temper cause of this and sure enough they had alarm sec problems when u walk in and out of the stores. ### really they shouldd get a better less or more of a sensor unit

I am writing to inform you of the problem I have had with my vehicle following service at this center on 02/27/2009. I have a 2006 Toyota Tacoma V6 4.0 L automatic. Not long after this oil change, I began to experience a “lag” in my transmission. I took it to a local mechanic for the next oil change and asked him to also check my transmission. He informed me that my transmission was “sealed” and could only be worked on by the dealer. I was trying to save the money to take my truck to the dealer when, last week, the transmission totally stopped working. When the dealer inspected my transmission, they discovered that it had been over-filled with too much fluid, and what was drained was a “mixture” of the required “WS ATF” and another unidentifiable fluid. They drained and refilled with the correct fluid, however my transmission still is not working. They told me they suspected that the transmission drain plug was opened in error and whoever did this overfilled it with the wrong fluid. The only choice is to replace the transmission. I have invoices from the last 3 oil changes done at this facility. The first 2 (dated 7/19/2008 and 11/21/2008) state that the transmission fluid check was “declined” and then a note stating it is a sealed transmission. The most recent invoice states that the transmission fluid was “checked”. This is impossible as there is no dipstick, and the only way to get to the transmission is through the drain plug, losing the fluid in the process. In light of the fact that nobody else has worked on my vehicle and the documentation that shows this facility checked my transmission fluid, I can reasonably ascertain that your last mechanic to change my oil, also inadvertently drained my transmission fluid. In addition, I feel that upon realizing the error, they attempted to “hide” the error by attempting to replace whatever fluid was lost with some other fluid.

I told the stylist that I wanted a trim. Then without warning she went up the back of my head with a pair of clippers! I had to shave my entire head! Turned out that she wasn't even on duty. She heard I had cash and jumped up and said she would do it. Turns out she admitted she was drinking! Oh and the best part is that she is the Stores Manager! I will never go to any Smart Style Salon again as long as I live!