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Walgreens

www.walgreens.com

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1.5

Overall customer rating from reviews and complaints

Walgreens earns a 1.5-star rating from 18 reviews and 1833 complaints, showing that the majority of pharmacy shoppers are dissatisfied with purchases and services.

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Walgreens Complaints Page 48 of 92

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N
1:30 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

This location has been without running water since january 20. Employees have no access to bathrooms and no place to wash hands. There was a mess in the toilet that had to be cleaned out using bottled water and after this cleanup was done — no place to wash hands. This situation doesn't seem to be handled with any sense of urgency in spite of the situation at hand.

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H
9:12 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

This branch has just opened and often has been unable to fill scripts due to lack of stock and keeps us waitng up to one week to get scrips filled. Today, my husband received a new script from a legal health provider that reduced his prescription dose and he gave to pharmacy at 10 am this morning. They do not have brio in stock and can't get until Monday...

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T
6:56 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I am a type II diabetic and a loyal Walgreen customer until today. I take 1000 MG Metformin tablets 2x to control my A1C for decades. Over the years I have found I can only take one manufacture without getting extremely ill. The company is Heritage and the tablets say GG and H 104 (oval white). Although my Rx flagged often Walgreens in Port Allen would fill...

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S
7:47 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

In addition to the prescription medication for prep for my upcoming colonoscopy, my GI doc also asked the pharmacy to provide Simethicone. This is actually just OTC Gas-X. Walgreens charged my $12 for two tablets! That's right. Twelve bucks for something that I could have picked up at any grocery store and paid less than that for an entire box. Charlatans!

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P
4:21 pm EST
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On Sunday 1/12/2020 I went to this Walgreens to do a little shopping.I was using my OTC benefit card.There are yellow tags in front of items on the store shelf.This informs the customers as to whether or not the item is OTC available.All of my items scanned as OTC available via the app and the store shelf identity. When I got to checkout, the problem wa...

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P
12:51 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Almost every time I call now for a refill of my prescription they tell me it is not in stock it will be a few days or I can check at the other Walgreens. This has been mainly happening [protected] I have been there for over 15 years now and it's been the worst service ever, leave me on hold for awhile, one girl in particular does not have great phone skill...

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H
5:24 pm EST
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Today I had an emergency that required me too add my PayPal account. I needed to send this money to a family member. Thankfully, Paypal makes that easy. Walgreens is on of the businesses listed on Paypals phone application and their website that provides this service. I got to the Walgreens near me often, and have never had an issue with service. The...

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S
3:26 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Date of incident 01/13/2020 around 6pm at Walgreen #7072 at 13196 Bellaire Blvd, Houston, TX 77072 (281) 530-4918 This is the worst pharmacy. Pharmacy manager and staff are incompetence in handling the drive thru. Many times the drive thru line is being held up by some idiotic customers sitting there waiting for their prescriptions to be filled while...

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M
10:30 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I call get put on hold 3 times and then get hung up on this happens way too often at this location.

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D
11:45 am EST
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My mom who is a senior citizen (she will be 72 years old in april) was prescribed medicine for her high blood pressure and diabetes on 1/10/2020. The medication was sent by her doctor to the walgreens pharmacy in anoka. The blood pressure medicine was mostly important as her blood pressure was up. She went to the pharmacy and was given 7 prescriptions, the...

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J
9:25 am EST

Walgreens refill of new order issue

I think it's wrong of Walgreens that if there's a problem with an order I believe they should contact the customer to let them know so they could figure out what they need to do instead of just waiting and waiting until the customer calls in and ask what's wrong then they say what's wrong it could have done that a long time ago if they would have contacted the customer about the issue other refill order or a new order request

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K
10:59 am EST
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This review was chosen algorithmically as the most valued customer feedback.

We had just come from the hospital where my husband had gone through surgery. The prescription we had gotten from the hospital was not signed. We thought the document given us from the hospital was enough. At the pharmacy we presented prescription and was told it needed to be signed. There was absolutely NO sympathy for what we had just experienced with my...

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L
7:52 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

On 12/2/19, I got a text message saying my "Rx is waiting for pickup" but no option to pay ahead of time like I did with my November prescription. I called Walgreens to ask why I couldn't pay, and they said that it was only an option given out to random customers sometimes! How ridiculous. Not only that; my refill wasn't ready!!! It was 10am in the...

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R
7:46 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

No one is nice in this pharmacy - everyone is always stressed and angry - it's not good for our neighborhood! I will continue to file complaints until this is corrected. I have been in the drive thru line now for almost 30 mins and they just keep helping people at the counter. This is beyond ridiculous! I push the call button and they pick it up and hang up.

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D
1:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

The most cold heart people i ever met, I spend over 1000$ a month there for 3 years in prescriptions. I have severe COPD/Aphsma. i can not walk 15 feet with out gasping for breath. So i drive up to the drive thru, my dr perscribed Musinex i take it morn n night, when the ins wouldnt pay for it any longer since its over the counter med, i said no problem ill...

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W
6:02 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

My doctor prescribed my medication on 12-9-19, drug store said they would get it in 2-3- days, I called about 5 times and they still did not have it, once was told need a PA from insurance, got the PA, still days later they did not have it, I was told at the end of December, driver did not pick up order, he refused, they finally got it 1-3-20, my insurance...

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D
12:58 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I have been trying to get a prescription for ESOMEPRAZOLE filled for over two weeks. The problem is that the pharmacy keeps telling me WRONG information. Multiple times they have told me that either I had no refills left, or that my insurance will not pay for this and I should ask my doctor for something else or buy over the counter. The real answer is that...

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F
9:04 pm EST

Walgreens incredibly poor cust-srvc - walgreens pharmacy, 40th st, baltimore, md

Over 12, 000 families received a mass emailing in the vicinity of the Walgreens Pharmacy located at 711 West 40th Street, Baltimore, MD, 21211, referencing the DEPLORABLE customer service there. We are talking WORLD-CLASS poor service. Countless responses to the mass emailing were received; not one person spoke favorably about their experience at that location. The vast majority of the responses suggested OTHER pharmacies in the area that had timely, responsive, accurate, commendable, respectful customer service. Your pharmacy at that location is a complete disaster; just thought that you might care about the current status of customer service at that location (although I seriously doubt it). Shameful!

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D
12:08 pm EST

Walgreens pharmacy services

Yes I want to bring to your attention that the method of operations at this pharmacy needs some attention. When we are texted that are prescriptions are ready for pick up there's times a person can't get there right away due to sickness no transportation what have you. Well what they do is change your prescription date to date that you actually picked it up witch puts your dates beside more and you go a longer time without your medication witch is crucial especially for folks who depend on medications that are in the hydro codone are that can cause overdosing and real bad side affects so they need to keep changing the original dates regardless when we pick them up because all they do is force a patient to either go a longer period of time without there medication or overdose and then your people want to get offensive with the customers because they don't understand what their creating so this is my complaint and some one needs to make the your employees are understanding the severity of changing dates.

This location is 1520 s. Valley Mills Dr.Beverley Hills Texas 76711

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W
5:59 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Spoke with a girl named Stephanie or Samantha because our store needed probably one or two packs of photo paper- 8x10 flat paper, to complete the few orders we have of calendars since we are out and won't be restocked for a few days. This girl was a complete jerk, would like to call her a different word, and even though they have a lot of this paper wa...

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About Walgreens

Walgreens is a pharmacy chain offering prescription medications, health products, wellness goods, and various services such as photo printing and immunizations. Customers can also find personal care items, beauty products, and everyday essentials in-store and online.
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Walgreens Category
Walgreens is ranked 5 among 107 companies in the Retail Stores category

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