UPS review: UPS such a hugely incompetent & totally shameless business

I stop buying from businesses that use UPS as their delivery agent. Much more details about my hugely unpleasant experience is shared in my posts on Complaint Board in Dec/25 & Jan/ 26 involving UPS & Alibaba. Otherwise, the following email communication logs say it all. Total time wasting & non-stop frustrations with this ordeal since early Dec/25...

"This Sam B. person claimed to be a UPS Customer Care Supervisor ignored my repeated requests to get in touch with his manager regarding my on-going complaints over unjustified UPS "brokerage fees"., his dragging and on-going no reply attitude & also his total incapability to write non-confusing communications

Please direct me to a person at manager level as I am trying to escalate my unresolved issues for weeks & this Sam B. person seems blocking me from going higher up in addition to ignoring my complaints multiple times

Thank you " Jan 7/26

"Dear UPS Customer,
Thank you for choosing UPS.

I would like to inform you that the issue has already been escalated to the concerned team. The case has been registered under the reference number (private) kindly request you to wait for further updates, which will be provided by our backend team as soon as they are available.

For further assistance, you can continue emailing us
Sincerely,
Sunil
UPS Customer Care Representative" Jan 7/26

"WHAT IS THE LONG DRAG?

THIS "GOODWILL" REFUND HAS REMAINED UNRESOLVED FOR OVER 6 WEEKS! " Jan 30/26

"Hi,
I hope this message finds you well

Please note that the resolution process may take approximately 3 to 6 months, as international government agencies are often involved. Once UPS Canada receives a resolution, you will be notified of the outcome.

In the meantime, I kindly request your patience while we await an update from the internal team regarding the adjustment.

For further assistance, you can continue emailing us,
Sincerely,
Sunil
UPS Customer Care Representative" Feb 2/26

"i am not disputing the excise tax, ONLY THE UPS BROKERAGER CHARGE TO BEGINING WITH

WHAT PART OF MY COMPLAIN THAT YOU CANNOT UNDERSTAND & GET SO CONFUSED WITH?

THIS IS 100% UPS COMPLAINT THAT UPS DID NOT LET ME PAY THE IMPORT TAX MYSELF & CHARGED ME EXTRA WITHOUT MY CONSENT OR ACKNOWLEGEMENT WHATSOEVER! " Feb 2/26

"Hi,
I hope this message finds you well

Thank you for providing the full timeline and for taking the time to explain the situation in detail. We completely understand how frustrating this experience has been.

I would like to inform you that this issue has already been escalated to the concerned team, specifically regarding the GST/HST charges, as you did not authorize UPS to handle the clearance and requested a refund. This refund request was previously approved by Maria Aileen Dizon.

Additionally, I have submitted a second request to the appropriate team to further review and expedite the resolution of this refund.

I kindly request your patience while the team completes their review. We will provide you with an update as soon as one becomes available.
Thank you again for your patience and understanding.

For further assistance, you can continue emailing us,
Sincerely,
Sunil
UPS Customer Care Representative" Feb 3/26

UPS drag resumes...WHAT A HUGELY INCOMPENTENT & SHAMELESS GIANT INTERNATIONAL SHIPPING BUSINESS !