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Ulta Customer Care Service

Ulta Salon Cosmetics & Fragrance, Inc.

1000 Remington Blvd, Ste 120
United States - 60440-4708

Customer Support Phone Numbers

+1 630 226 0020 1 1
Licensing, Bonding or Registration
These agencies may include:
Illinois Department of Financial and Professional Regulation100 W. Randolph 9th FlChicago, IL 60601-3218

Phone: +1 312 814 4500

Contact Information
Principal: Molly McCabe (Dir Internal Communications & Comm Relations)
Customer Contact: Ron Brown (Guest Services Manager)

Ulta Complaints & Reviews

Ulta / The store product samples are a mess and ruined my coat & scarf while trying to sample test for the correct color

Mad ulta customer on Feb 14, 2017
The store product samples are a mess and ruined my coat & scarf while trying to sample test for the correct color . I have placed two calls in 1st to district manager and 2nd to regional manager about this situation and after a week no call back from anyone. I am disappointed that thi...

Ulta / Customer service

Mitchela25 on Feb 12, 2017
Mission Valley Ulta. I returned a bottle of perfume I has received for my birthday, still in ULTA wrap, however unaccompanied by receipt. I was told they would accept the return and that I would get the lowest selling price. Having been the newest fragrance by Marc Jacobs, I didn't think...

Ulta / Earn points to wrong account

On January 28th 2017 at 4:41 pm I bought 212 dollars worth of makeup items. When I get home I checked my points on my app and I found that my points did not get applied to my account but another account. I was told on customer care email to return the items to get the correct points back...

Ulta / Store manager rude

Sara22887 on Jan 23, 2017
Morning, how are you?, I've never written anything like this before. Im so very extremely upset. I hope that somebody here will be able to help me. I can give a brief description of my experience at ULTA. New location opened fridsy 1/20/2017(the manager on Sunday evening is going to make a...

Ulta / Hair

Phillis cook on Jan 22, 2017
I'm a divorcee alone no kids. Right before Christmas I made an appointment to have my hair cut, colored with three colors, and styled as a Christmas present to myself. I took a pic in of the exact style and color I wanted. I also asked how long it would take because due to health issues i...

Ulta / Gift card

Kathy Olbeter on Jan 9, 2017
On Dec 7 2016 I purchased a $150.00 gift card as a Christmas gift for a family member. Unfortunately, on Christmas Day after opening gifts, I realized the gift card was among them. On Dec 26 2016 I went in to the local Ulta store and the manager there contacted customer care on my behalf and...

Ulta / Please don't order anything!

Bess on Dec 22, 2016
I bought several items from Ulta and when I received my order one item was missing. Customer service rep said it was no longer in stock and that they were in contact with manufacturer. They said they were not able to refund me and promised I'll get the missing item soon and they also...

Ulta / Ulta beauty / manager / cara butler

ralgar1 on Dec 19, 2016
On 12/19/16 I went to Ulta Beauty in South Gate Ca. Alazea plaza after waiting over 20 min in line to pay- only one cashier available at 1:40 pm. The cashier rang me up 3 times ( maybe she was new)? so another wait of 10 minutes, finally she calls 3 other employees for a mistake on the...

Ulta / Cedar rapids iowa store

Iowasleepdoc@yahoo.com on Nov 12, 2016
My apologies for using this forum...please forward to the corporate office. My daughters and I frequently shop at Ulta...we were in Schaumberg, Illinois last weekend and had a great experience. Today, in CR, IA, our local store, we had a terrible time. The sales folks in the store were great...

Ulta / My manager is rude, isolates me doesn't talk when I say hi she ignores me

Alicia Perez on Oct 4, 2016
10-2-2016 My name is Alicia Perez, I was working at the benefit brow bar I was busy with a client and another one wanted an appointment for lashes but I was busy so I told her to wait twenty minutes so she left and I wrote her name down in my book. I Take clients every twenty minutes she wa...

Ulta / Owed money

Tanya Acosta-Latorre on May 5, 2016
I worked for Ulta for 4 yr.I am no longer with the company but they owe me money for training & travel. They have come up with every reason they can think of & that's not ok. Now the district manager Cathey Lenz is telling me thur text messages that its been over 90 days & I wouldn't get...

Ulta.com / Total scam!

Do33n on Apr 14, 2016
Ulta is a total scam website! I made and order and accidentally made a mistake so my address was incorrect. I immediately called customer service and told them about the mistake, but they refused to change anything because my order was already pending. I told them that I'm shopping online...

Ulta.com / 50% off beauty steals & customer service (or lack of it)

mrsmouse61 on Mar 25, 2016
Ulta will advertise prestige items at 1/2 off but run out immediately as they might only have 3-7 in stock of this item and it also sells out online immediately too. Bait and switch. Sales associates could not care less but give cursory " first come, first served- sorry, not sorry"...

Ulta Salon / Hair Service

smdb1987 on Jan 16, 2016
Date of the incident: Had 4-5 appointments between September and October 2015. I went in, to a stylist I had been seeing for over 2 years, and showed a picture of silver hair that I wanted. After the stylist attempted three time to dye by brown hair to silver (and charged each time even...

Ulta / Rewards Program

Marketer's Dream on Sep 6, 2015
Or should I call it Bait and Switch? I have been a loyal customer, having achieved platinum over the last few years by mid-year. I have switched from purchasing beauty products at various other outlets (Sephora and Nordstrom's primarily, both of which offer transparency in their reward...

Ulta.com / Cancelling an Order

cpepp on Jun 26, 2015
I browsed through the website last night and ordered $43 worth of things. This morning, I regret the order so I called in to see if it could be cancelled before it shipped. Turns out, they don't have a system that lets them do that! So now I have to wait until my product gets here...

Ulta / Terrible Customer Service

Lees_c on Dec 21, 2014
Ulta makes it impossible to reach them to get my money back. They shipped me less than half of my over 200 dollar order. When I called to resolve the issue they told me. (after 3 calls and 2 supervisors) that they could not help me because a "corporate policy" limits refunds to 65 dollar...

Ulta / Missing free perfume sample of Givenchy Dahlia Noir

mbbor on Sep 14, 2014
Supposed to get 3 perfume samples with my order. Received 2 and a piece of cardboard with picture of GIVENCHY Dahlia Noir, but no sample. I have bought GIVENCHY perfume before and really liked it. I am anxious to get this SAMPLE! Please send it to me. Thanks, please respond to this! Mary...

Ulta Beauty / Employment

EricaI on Aug 28, 2014
I was hired as a part time employee, during the interview I explained how I had a full time job and I was only looking to work between 15-20 hours a week. I explained how my full time was priority and that the scheduling would be based on what I was scheduled there. The manager, Steven...

Ulta Beauty / Over Booked & Mismanaged

Misti Howell on May 11, 2014
Re: Ulta in Denton, TexasMay 10, 2014 was Prom for Ryan High School in Denton Texas. I booked appointments for hair & makeup 3 weeks ahead of the prom. 2 weeks before the hair stylist, Chantal, called & said it was her brother's graduation night but she would book with an alternate...

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