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Ulta Customer Care Service

Ulta Salon Cosmetics & Fragrance, Inc.

1000 Remington Blvd, Ste 120
United States - 60440-4708

Customer Support Phone Numbers

+1 630 226 0020 9 2
Licensing, Bonding or Registration
These agencies may include:
Illinois Department of Financial and Professional Regulation100 W. Randolph 9th FlChicago, IL 60601-3218

Phone: +1 312 814 4500

Contact Information
Principal: Molly McCabe (Dir Internal Communications & Comm Relations)
Customer Contact: Ron Brown (Guest Services Manager)

Ulta Complaints & Reviews

Ulta / customer service

Kris Gull on Oct 15, 2017
I arrived Sunday about 5:30pm I picked up some shampoo and conditioner. After that I wanted some hand creme for severely dry hands, the products were moved since my last visit there and all I could find was Hemp. Which I did get two small bottles of but I wanted a product that I had gotten...

Ulta / stila patina and poor customer service!

Ingridhutto on Oct 13, 2017
Hello i use to go into your Ulta beauty store and stoped because of your poor customer service.I CALLED TODAY AT 1:55 p.m to see if you guys carried Stila Patina and made me wait for 10 mins and kept coming to my call wich were 3 different girls wich were so rude!!! I deffinately want to...

Ulta / lipsticks

Madeleine Gerrish on Oct 11, 2017
Purchased three Ulta Matte lipsticks on sale...3 for $9.00. It has been a couple of years since I purchased their lipsticks... which I used to like. I find this newest line to be overly waxy and have to apply it three times to get the pigment to be applied evenly on my lips and to add...

Ulta / bad service

Ms Dora Anderson on Oct 10, 2017
I have visited 3 of their stores and must say none of the representatives were polite. They were nervous, worried about something, had no time for customers. I think it's inappropriate. Treatment like this makes me want to go out as fast as possible and never return. I hope you understand...

Ulta Salon / quality of product

Chip12345 on Oct 6, 2017
Started to buy ULTA products this past year from a recommendation from a friend. I have tried their concealer. In the past I only bought makeup from CVS and so I have limited exposure as to what is good and what is crap. I have also heard that Sephora is a superior product so perhap...

Ulta / hiring dept/technical trainer/interviewer

Sabahat Temuri on Oct 3, 2017
Hi, my name is Sabahat Jahan and I am a former employee of The Salon at Ulta Beauty, Store 97, Skokoie Blvd, Skokie IL. I am Cosmetologist, Cosmetology-Educator and salon manager. been hand's-on for 25 years. I enjoyed working at Ulta (5/2015 to 4/2016), and I was one of the favorite to...

Ulta / customer service

Ogdog on Sep 22, 2017
I made a purchase on September 11 and did not receive my 50% off on my two face shadow insurance. And when I came back to Florida I noticed that I was charged the full amount and called they told me that the receipt said September 10. I called my told me and made the payment on the 11th...

Ulta / hours

Mommaof1121410 on Sep 14, 2017
I work at the ULTA store in Benton, Ar. I was guaranteed 5 hours a week minimum for part time yet last week I got 0, this week I got 4 and I am once again not on the schedule for this coming week. I have repeatedly asked for as many hours as I can get and gotten 4 at most if any! The...

Ulta / missing items and accused of stealing

PaytonL on Sep 11, 2017
I am a frequent customer of Ulta, I have spent hundreds of dollars there and have always respected the store. I made a purchase at Ulta on 9/10. I did not realize until the next morning when I looked in my bag to use my products that I had two items I had purchased missing, a mascara and a...

Ulta / customer service

Hilda martha rodriguez on Sep 9, 2017
Store located mesilla valley mall las Cruces New Mexico employees too busy chatting among themselves about personnel problems. Using cell phones while checking out customers. Bad mouthing your products and advising customers not too purchase. One sales lady went and got a some make up used...

Ulta / employee name jason!!!

Aqsa789 on Aug 21, 2017
Employee name Jason made us very uncomfortable he was shaking is head in frustration the whole time. Was forcing us to buy products even though on last visit I spend $200 dollars. He was acting like a racist person and I would like him to get fired or disciplined. I will make sure not to...

Ulta / customer service

Michaela9089 on Aug 10, 2017
This ulta is at the asheboro location and I've been in here a few times and have spent a lot of my money in here. I went in here to apply and they told me to go online so I did and as I did the website wouldn't work for i. So I went back in and handed the asst. manager my resume and told...

Ulta / cashier

Emily Mehl on Aug 3, 2017
When I was at Ulta store #427, I had found what I had needed and was at the register checking out with the Cashier, Silver. A coworker of hers, I'm not sure what her name was, came over and started a conversation with the cashier. The cashier put my receipt in my bag and said nothing, not...

Ulta / hiring

walter McDaniel on Aug 2, 2017
My name is Walter McDaniel. I have a daughter named Emily who just graduated cosmetology and her teachers recommended her to a new store you are opening in Pooler Ga, She went to an interview and not only did the lady (Paula) tell her she was hired but also hired two other girls that Emily...

Ulta / customer service with management / employees

Fatima Clara on Jul 25, 2017
Hi there, I recently shopped at Ulta that is located at 15 Mystic view Rd, Everett, MA 02149 and I felt really uncomfortable. I've shopped at this location multiple times and have always felt unwelcome. I spend a good amount of money on different items at this place, and on July 22, 2017 I...

Ulta / hair highlights

Dana Sia on Jul 23, 2017
I went to Ulta on Saturday, July 15, 2017. I had sof black hair, i asked for accent highlights, and root touchup. My stylist was Stacey. I left with wet hair after waiting 20 minutes, my highlights were really not colorful at all, she only highlighted the sides and the left side was half...

Ulta / cashier

Joanne Sambrano on Jul 1, 2017
I'm speaking on ulta in Las cruces new mexico, there's this one girl that has bad attitude bad customer service doesn't have patience w customers who aren't clear of they're wants n needs, I felt bad leaving the store today I love to shop there but I can't handle non friendly people, Im a...

Ulta / customer service

Ms7388 on Jun 21, 2017
I am writing in reference to an encounter that I experienced with Ultas General Manager yesterday, June 20. I visited the Las Colinas location (Irving, Texas). I was going to shop for perfume. I walked in and was approached by Cindy (who I later learned was the general manager), and...

Ulta / stylist rebecca at ulta

Artemisa on Jun 1, 2017
This is the worse experience that I have ever had. I had an appointment at 5 pm she started at 6:30 pm to do my hair and the same time she was doing other customers without appointment. Video is available on the store. She was veey rude at the last minute because I told her if she can...

Ulta / salon

I called ahead to the salon in Bluffton SC. Tanger outlet Location. Spoke with John about whether they participated‚Äčin Locks of Love program. He said yes and I asked if appointment was needed and he said appointment was not necessary. I asked if today was a good day to walk in and he said...

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