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Ulta Customer Care Service

Ulta Salon Cosmetics & Fragrance, Inc.

1000 Remington Blvd, Ste 120
United States - 60440-4708

Customer Support Phone Numbers

+1 630 226 0020 3 1
Licensing, Bonding or Registration
These agencies may include:
Illinois Department of Financial and Professional Regulation100 W. Randolph 9th FlChicago, IL 60601-3218

Phone: +1 312 814 4500

Contact Information
Principal: Molly McCabe (Dir Internal Communications & Comm Relations)
Customer Contact: Ron Brown (Guest Services Manager)

Ulta Complaints & Reviews

Ulta / e. briarwood cir. corner of arapahoe and parker rd.

Just Donbi on May 6, 2017
I've been here several times. Never once do I leave with a smile on face. Reps. There have not a clue and do not go out of their way to help find something. I even put several makeup on and the reps hang in groups or groups at register having conversations. They are either uneducated with...

Ulta / Facial products

Badang on May 1, 2017
I received an email about the offer for ulta credit card so I enrolled and got approved. I went to Ulta thereafter to use the 20% and purchased skin care, mascara, lipstick worth $70 and I thought I will get 20% since I signed up and the teller said I will receive the coupon in 1-2 day...

Ulta / issue with service at cashier (ashley)

Jyo h on May 1, 2017
Hi I went for haircut service at ulta jonesboro since I was new to this place and was not aware of good places around the area. I had a decent hair cut from morgan who was respectful enough and catered to my request. What put me off was the lady named ashley at the cashier. She was extremely...

Ulta / highlights- was this colorist trying to tell me something?

Karen Kidde on Apr 27, 2017
I'm certain you get your share of upset customer complaints so I'll just pile mine on today. I made an 11:30 appointment online for highlights yesterday April 26 @11:30. When I arrived my appointment wasn't on the books but the colorist on hand today sat me down anyway, thank you Brendon...

Ulta / Customer support

Mike on Apr 26, 2017
My main problem was Ulta customer support, these people were very unprofessional and rude. I contacted them to inquire about my order status and received nothing but rudeness. I wanted to get more detailed information but these people clearly showed that they were not interested in that...

Ulta / Store hours & poor customer service

Bsan10 on Apr 8, 2017
I called 20 minutes before leaving my home to check to see if they had a product that I needed in store. The worker responded that they did. I arrived to ulta at 8:55pm and the doors were locked. I knocked on the door and the employees just looked back at me and ignored me, there were...

Ulta / Poor customer service experience

ALS03 on Mar 18, 2017
I visited the Franklin Park store in Toledo Ohio. I walked in, I was not greeted, I was searching for a certain product. I finally purchased my item. As I was being rung out, the cashier Rachel, was talking to coworkers the whole time. She slid my lipstick to me instead of handing it to...

Ulta / The store product samples are a mess and ruined my coat & scarf while trying to sample test for the correct color

Mad ulta customer on Feb 14, 2017
The store product samples are a mess and ruined my coat & scarf while trying to sample test for the correct color . I have placed two calls in 1st to district manager and 2nd to regional manager about this situation and after a week no call back from anyone. I am disappointed that thi...

Ulta / Customer service

Mitchela25 on Feb 12, 2017
Mission Valley Ulta. I returned a bottle of perfume I has received for my birthday, still in ULTA wrap, however unaccompanied by receipt. I was told they would accept the return and that I would get the lowest selling price. Having been the newest fragrance by Marc Jacobs, I didn't think...

Ulta / Earn points to wrong account

On January 28th 2017 at 4:41 pm I bought 212 dollars worth of makeup items. When I get home I checked my points on my app and I found that my points did not get applied to my account but another account. I was told on customer care email to return the items to get the correct points back...

Ulta / Store manager rude

Sara22887 on Jan 23, 2017
Morning, how are you?, I've never written anything like this before. Im so very extremely upset. I hope that somebody here will be able to help me. I can give a brief description of my experience at ULTA. New location opened fridsy 1/20/2017(the manager on Sunday evening is going to make a...

Ulta / Hair

Phillis cook on Jan 22, 2017
I'm a divorcee alone no kids. Right before Christmas I made an appointment to have my hair cut, colored with three colors, and styled as a Christmas present to myself. I took a pic in of the exact style and color I wanted. I also asked how long it would take because due to health issues i...

Ulta / Gift card

Kathy Olbeter on Jan 9, 2017
On Dec 7 2016 I purchased a $150.00 gift card as a Christmas gift for a family member. Unfortunately, on Christmas Day after opening gifts, I realized the gift card was among them. On Dec 26 2016 I went in to the local Ulta store and the manager there contacted customer care on my behalf and...

Ulta / Please don't order anything!

Bess on Dec 22, 2016
I bought several items from Ulta and when I received my order one item was missing. Customer service rep said it was no longer in stock and that they were in contact with manufacturer. They said they were not able to refund me and promised I'll get the missing item soon and they also...

Ulta / Ulta beauty / manager / cara butler

ralgar1 on Dec 19, 2016
On 12/19/16 I went to Ulta Beauty in South Gate Ca. Alazea plaza after waiting over 20 min in line to pay- only one cashier available at 1:40 pm. The cashier rang me up 3 times ( maybe she was new)? so another wait of 10 minutes, finally she calls 3 other employees for a mistake on the...

Ulta / Cedar rapids iowa store

Iowasleepdoc@yahoo.com on Nov 12, 2016
My apologies for using this forum...please forward to the corporate office. My daughters and I frequently shop at Ulta...we were in Schaumberg, Illinois last weekend and had a great experience. Today, in CR, IA, our local store, we had a terrible time. The sales folks in the store were great...

Ulta / My manager is rude, isolates me doesn't talk when I say hi she ignores me

Alicia Perez on Oct 4, 2016
10-2-2016 My name is Alicia Perez, I was working at the benefit brow bar I was busy with a client and another one wanted an appointment for lashes but I was busy so I told her to wait twenty minutes so she left and I wrote her name down in my book. I Take clients every twenty minutes she wa...

Ulta / Owed money

Tanya Acosta-Latorre on May 5, 2016
I worked for Ulta for 4 yr.I am no longer with the company but they owe me money for training & travel. They have come up with every reason they can think of & that's not ok. Now the district manager Cathey Lenz is telling me thur text messages that its been over 90 days & I wouldn't get...

Ulta.com / Total scam!

Do33n on Apr 14, 2016
Ulta is a total scam website! I made and order and accidentally made a mistake so my address was incorrect. I immediately called customer service and told them about the mistake, but they refused to change anything because my order was already pending. I told them that I'm shopping online...

Ulta.com / 50% off beauty steals & customer service (or lack of it)

mrsmouse61 on Mar 25, 2016
Ulta will advertise prestige items at 1/2 off but run out immediately as they might only have 3-7 in stock of this item and it also sells out online immediately too. Bait and switch. Sales associates could not care less but give cursory " first come, first served- sorry, not sorry"...

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