Ulta Beauty

Member ID - [protected]

Kesha Manswell

Store - 2779 S Market St, Gilbert, AZ 85295

I went into Ulta in Gilbert store located at 2779 S Market St, Gilbert, AZ 85295.

There were 4 associates there & I specifically went to the brown woman asking for help due to me going to several stores around Arizona & everyone making me look orange. Well she dismisses me & proceeds to tell another associate what I just asked her for help for. I go with her & tell her exactly what I’m looking for & she dismisses me & goes to for foundation & translucent powder which I didn’t ask for. I tell her no thanks & go to the brown girl & tell her the reason I asked for her help is every person that has tried to help me always make me look orange. I have warm undertones ain’t nothing about me peachy about me. She then proceeds to help me. In the end she was very helpful & nice & got me exactly what I needed.

I shouldn’t have to get an attitude or be rude for someone to help me in one of your stores.

Please teach your associates customer service & how to match & service brown women because I shouldn’t have to go to over 10 locations just to get what I was looking for.

Thank you,

KM