Ulta Beauty review: Gift card

I purchased a gift card and attempted to use it online during cyber monday. An issue occurred with the transaction as my credit card thought the transaction was fraudulent. The sale went through somehow and the gift card was applied. However, my credit card company stopped the purchase and I tried multiple times to purchase the item with my credit card (which the company had frozen until I called them) and my Ulta card. I missed Cyber Monday deals and now do not have the $75 gift card either as it was applied to an order that was ultimately cancelled. I have called customer service three times spent two hours with a chat bot trying to resolve the issue. The customer service rep said I would be given a new $75 gift card within 24-48 hours on 12/1. It is 12/3 and I just called customer service again and she told me would I like to send my request in again? I said yes and she said the previous customer service rep did not put in my gift card numbers from my purchase so that was why I have not received a new $75 gift card yet. I had previously given this information several times to the chat bot and people I spoke to directly at customer service. I have NEVER had such a hard time trying to purchase an item from a company and I can barely understand the customer service representatives. This is so frustrating.

I am entitled to a $75 gift card and I want the gift card or I want reimbursed. I have been a rewards member since 2007.

I need someone to care about their customers here!

Nicole Stephenson