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10/19/25 I went to store 153 to make a return on an item I bought the week prior. The item was still in the bag with tags attached. When I set the bag on the counter the cashier (Debra) looked at the bag, looked at me, and told me to take the product out of the bag, she wouldn't touch it. When I offered the scan bar from the emailed receipt she stated "I can't use that and proceeded to tell me I need to read off the transaction number, the cashier's name and store number. She could have gotten all this info by just scanning the barcode on the receipt. When I didn't know where to find all the info on the receipt she stated, "I just showed you where to find it" When she asked if the product was used and I told her no, she stated "are you sure it hasn't been used?"
I shop at Ulta frequently and I have never encountered rudeness
such as this. I used to shop at this location regularly until I moved, but now I will not be returning to this store. Hopefully this will get addressed with the employee.
Desired outcome: I would like to know if there is going to be a follow up with this employee.
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I purchased a gift card and attempted to use it online during cyber monday. An issue occurred with the transaction as my credit card thought the transaction was fraudulent. The sale went through somehow and the gift card was applied. However, my credit card company stopped the purchase and I tried multiple times to purchase the item with my credit card (which the company had frozen until I called them) and my Ulta card. I missed Cyber Monday deals and now do not have the $75 gift card either as it was applied to an order that was ultimately cancelled. I have called customer service three times spent two hours with a chat bot trying to resolve the issue. The customer service rep said I would be given a new $75 gift card within 24-48 hours on 12/1. It is 12/3 and I just called customer service again and she told me would I like to send my request in again? I said yes and she said the previous customer service rep did not put in my gift card numbers from my purchase so that was why I have not received a new $75 gift card yet. I had previously given this information several times to the chat bot and people I spoke to directly at customer service. I have never had such a hard time trying to purchase an item from a company and I can barely understand the customer service representatives. This is so frustrating.
I am entitled to a $75 gift card and I want the gift card or I want reimbursed. I have been a rewards member since 2007.
I need someone to care about their customers here!
Nicole Stephenson