Ulta Beauty

I purchased the introductory set from ulta 3 weeks ago and have used it as directed. The cap on the serum broke a week later. I had to hold it shut to open the pump.Well don't know if it evaporated or what but nothing came out. Saved the broken bottle but less than 3 weeks no serum barely any nite cream as there was barely any to start with.Wanted to try before ordering on your site. Very disappointed ?.

Ulta provided me the incorrect information at the time of ordering. They said my order will arrive by May 22nd (both orders were placed on May 19th). They didn't mention that it is a timeframe or we need X number of days etc. I placed the order with that confidence. Now one of my orders is 1 day late and the other 4 days late. I will be traveling at this time and cannot be responsible for delivering these items. If Ulta had mentioned it is a timeframe I would not have ordered it.

An employee at ulta was rude and treated me like I didn’t belong stated “I am using this place” “there are plenty of mirrors along the store” after she hadn’t been at the same spot for a while.

This employee then proceeded to talk behind my back to a customer and to other employees. If this doesn’t get fixed I will sue for emotional distress.

I spent $127.97 at Ulta today. Got home and realized two items were missing from my bag. I called my store at Rolling Hills, CA. I explained I got home and found that my MAC Brow gel, and Sun Bum lip balm were both missing. I was charged for both. $21.00 and $3.99 respectively. The girl said she would speak to her manager and call me back. About ten minutes later she called. She said they had reviewed camera footage and that they were both placed in my bag. Basically she made me feel like a thief. I have called to complain and have been advised this has been escalated. At this point I just want to advise anyone shopping in store to watch very carefully that all items you purchase actually get put into your bag. I personally will never ship at Ulta again and I have been a member since 2008. There are many other ways to buy what I need. I’ll take my business elsewhere.

I placed an online order the system glitched sent 2 packages and charged me twice. The representative told me to refuse delivery I explained I couldn’t because it was a rural are and packages are left outside. She then told me to pay postage and return it. Firstly I shouldn’t have to pay for Ultas online ordering glitch secondly I live in New York and am not traveling 5 hours to Pennsylvania to retrieve the package.

The phone number is allegedly [protected]. When I call during their CST hours listed I get a click every time, no one picks up. When I got thru on my recent order K249474969 made in mid-April 2023 finally just one time the CS girl was abrupt with e as to applying my coupon code. She quickly said I will receive my$10 back as soon as the order ships - well it has and still no $10 coupon credit. Called again and again today, no answer, just the click!

Now I will need to find a local ULTA store phone number and ask someone to put me through to the main CS phone number. Wishing myself good luck with that!

Checked my status of my delivery order and it stated that it was delivered Friday April 14th, 2023. Got home from work and had to check my surrounding twice and still did not find my 7 pound package. After speaking with Ulta, they stated that they require a signature proof and a photo of the delivery; Ulta said they expedited the proof but none was provided. Ulta stated that require this for certain packages over certain amounts.

So I tried to file a claim with UPS; but got a notification that the package was delivered to my local post office. I viewed the tracking information on that as well; and it stated that it was delivered. Now, the local post office knows if any package won't fit in my mailbox; I get a "Door Tag" in my mailbox stating that they are holding a package. I called the PO and spoke with Mike and he assured me that they placed no door tag in my mailbox or delivered any package. In fact, he said they can usually get a GPS of where something was delivered; but nothing appeared for that tracking number.

Nobody can provide any type of proof except a statement that it was delivered 'by garage or near by'. I sent photos because I don't even have a garage. If I need to, I'll take more photos of my dirt road and surroundings!

I refuse to go to the neighbors house to ask if they have my package! I don't know them and they don't speak English. Tried to speak to them once! I don't know what it takes to find my package and get a signature proof and photo.

I AM SO DISAPPOINTED WITH ULTA! THE LAST MESSAGE I RECEIVED FROM THEM IS THAT THEY HOPE I FIND MY PACKAGE! I EXPECT MORE FROM YOU! I WILL MAKE SURE THAT MYSELF, FAMILY AND FRIEIDS NEVER SHOP WITH YOU AGAIN. I just keep getting the run around. No answers, except check my surrounds. REALLY. I've been checking since Friday.

I want a new order or a refund! Should not take this long...

As of today, I will not be shopping at Ulta Beauty. As a woman, grandmother, wife, and longtime customer, I do not like having a "Man" (Mulvany) representing my beauty interests, or influencing the mindset of my grandchildren. Our children are our most precious resources for the future. You should know better than to influence them in such a way.

Before this, I was always satisfied with your products and the quality of your service. In my history of shopping at your locations, I literally spent $ 1,000s of dollars. It won't be hard to find a replacement.

Being sent as an advisory to your marketing impact.

Mrs. Wittmann

My daughter & I stopped at the Daytona Bch location (Outlet #1325), on the way home from vacation. We were looking for the Fenty lipstick that has gone viral on TikTok. Never once were we addressed when we entered the store. After looking around the store for the Rihanna section, we found Fenty. My daughter and I were trying to look for the lipstick (neither of us knowing exactly what it looked like). We were less than 2 feet from Teresa (sales associate), and not once did she address us or ask us if we needed any help. She stood there cleaning tester bottles of foundation. I finally asked her after at least 3 or 4 minutes, if she worked there because there was NO way you could and just out right IGNORE us! She said...well I work at Ulta...and finally...do you need some help? I politely declined & walked off. Needless, to say the money that would have been spent on 4 or 5 lipsticks (that aren't cheap...wasn't spent! Teresa's unprofessionalism showed us that we were better off spending our money elsewhere and that she doesn't care if Ulta makes money or not! She's running away your customers ! I do want to thank Kamia (who was a the register). She was super nice and apologetic for Teresa's unprofessional behavior!

Signed...Highly Disappointed

When I was inside Ulta I was browsing around seeing at the all the amazing products Ulta crazy. While I was the dry shampoo section by myself I notice that there were dry shampoo spray bottle already opened so me a customer and knowing that if you have a product out and it’s open usually it is a tester..also if it has a sticker on it. These dry shampoo bottles that I picked up and sprayed had no testing sticker on it. And an employee with short brown tight curls with a bright light purple shirt on, young maybe new employee ? (Needs more training)sticks her head around the corner to tell me that “ Im not allowed to use those” and proceeds to walk while saying they don’t have tester stickers on there. Which made me feel like she was trying to do her job but very rude interaction with her. Like okay if the bottle does not have a testing sticker out. You should not be selling products that are being used and open. Made me very upset that she left many open bottles on the shelf while calling me out and not fix the solution. Trying to fix this situation I talked to another employee savannah Reyes who took me to the manager Whitti Bucklin who I felt was didn’t handle the situation appropriately.. trying to brush me off. I handed her at least 5 bottles that were open! Before that I handed the girl who told me they weren’t testers opened spray bottles she didn’t not take off the shelf while sticking her head where I was and walking away still talking under her breath. I even took the manager and her other employee to the section and showed them all the bottles that were opened! And she said they come like that? I work in retail and we DO NOT put open products on the shelf and tell customers that it comes like that. As a customer we don’t know who used it and or how much product is even left in there! It can feel like a full dry shampoo bottle then go home and only have a few sprays in it because Ulta Employees made it okay to leave open containers on the sails floor even after they blatantly see someone using a product that 1)is open 2) they tell me I’m not suppose to use it because it’s a tester? This is disturbing to know that my only Ulta in Alameda puts out products that have been use! That is disgusting and disrespectful to your paying customers! We come to your store to purchases products that are Not open and full. ULTA EMPLOYEES DO BETTER!

The Mishawaka, Indiana location is very nice and clean, too bad the employees are rude and weird. I was shopping around for eyeliner and fragrance, taking my time and looking at things. A guy working there literally followed me over to the KVD display and when I came around the corner, I heard him chatting on the walkie-talkie they carry to another employee about me. I put my stuff back that I wanted to buy and left immediately. Wouldn’t give that location 5 cents much less the $40-$100 I was planning on spending. Yeah, my stuff wasn’t worth hundreds in my hands but I’m a customer, worth at least a little respect.

I received Olaplex hair mask as “March” birthday gift. I used it and my I felt slight burning feeling. I googled Olaplex and discovered that there is a class action lawsuit against Olaplex because use of their products resulted in hair loss, baldness, and scalp burns. I went and rewashed my hair.

I looked on Ulta reviews and several customers stated the same issues when using Olaplex products. Why is Ulta giving this product out knowing this?

I was at the Ulta located next to the Tacoma Mall in Tacoma WA today and presented your $3.50 off $15 coupon and was told I could not use it because we had already swiped the gift card that we used for part of the purchase and that there was no way for a manager to override the system to use the coupon. As a customer there was no way for me to know that I should have presented the coupon before swiping the gift card . I find this to be horrible customer service and makes me not want to shop at your store anymore.

I ordered a $50 item online 3/10 and Standard Shipping was selected stating it would arrive 3/13. Two days after placing this order, I received an email that it would arrive 3/16. That is not what I signed up for! I selected Standard shipping, but my item was sent FedEx SmartPost; that is NOT Standard Shipping, it is Economy Shipping. Economy Shipping is not an option on this order.

I emailed Guest Services and received a generic reply stating shipping policies and blah blah blah, not helpful.

Order #: K244867920

I have used the brow bar at Ulta for years & yesterday was the first time I was asked to sign a waiver. I found that odd, but after reading it (standard could get an infection, be displeased blah blah jargon) I thought okay no biggie. After all, I hadn't had a bad experience before. Well, there is a first time for everything. There was some burning & slight discomfort, but nothing major & it wasn't until I got to the car & looked closely that I realized that she had given me skin tears to both eyelids! Hence the burning... So, this is my warning- buyer beware. Stick with your regular girl & don't let the new one after your brows. I have an event this weekend & was too impatient to wait, so that is that. Concealer will be my friend...