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1.2 359 Reviews

Procter & Gamble Complaints Summary

18 Resolved
338 Unresolved
Our verdict: If considering services from Procter & Gamble with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Procter & Gamble reviews & complaints 359

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4:27 pm EST
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Procter & Gamble The "new clean scent"

I purchased the new clean scent Dawn dish soap AND ITS AWFUL! What in the world?! I was coughing from the god-awful smell! My hands were bleeding after the third day! I certainly hope you do not use that nasty stuff on the wildlife you brag about saving! It would kill them! I want my money back! Of course i cant find my receipt, hubby threw it away! I know i paid 10.99 for it at Winco grocery in Boise ID. The label doesn't say whether it has Lavendar in it but i am severely allergic to Lavendar! if I knew how to attach photos i would show you the red hives, cracks and bleeding on the backs of my hands!

Claimed loss: $10.99

Desired outcome: I want my money back or a coupon for another 56 oz bottle and i think you should put a warning label on it for people who are sensitive to perfumes, something like WARNIG THIS STUFF WILL MAKE YOU CHOKE WITH ITS HEAVY DISGUSTING SMELL!

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5:56 pm EST
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Procter & Gamble Puffs Ultra Soft cube

Hello ~ I have purchased Puffs Ultra Soft cubes for many years. Recently the product seems to be inferior. Many of the tissues when pulled out of the box separate, so they are just one ply. Also, they don't seem to be packed properly. When pulling a tissue out, the next one does not pop up properly, which requires me to dig into the remaining tissues, resulting in tearing and wasting some of the tissues in the box. At this time, I will not be purchasing Puffs. I hope at some point I will be able to be satisfied with them again.

Chris Bennett

[protected]@gmail.com

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4:32 pm EST
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Procter & Gamble Bold xl pack 35 wash gel in pink blossom

bold gel in xl 35 washes pink blossom, asda in kent, on 10/02. £7. came out brown, smelling disgusting, cannot usee it :(

barcode:[protected].

1225 ml.

can u assist voucher or refund cheque for the £7 or voucher of more, of goodwill, wash as single mum going wash both my teen sons 13 & 16 sport kits over half term, then school p.e kits, upset. thank youuuu

Claimed loss: £7 please refund paypal <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>@yahoo.com, or to my bank, if email me ill send info, or nice voucher in post for asda/ sainsburys only places i really shop

Desired outcome: voucher, paypal or refund, kind

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Is Procter & Gamble legit?

Our verdict: Complaints Board's thorough examination reveals Procter & Gamble as a legitimate entity with notable strengths. Despite a 5% resolution rate on customer complaints, which invites a closer look, Procter & Gamble stands out for its commitment to quality and security. Clients considering Procter & Gamble should delve into its customer service record to gauge compatibility with their expectations.

Procter & Gamble earns 91% level of Trustworthiness

Perfect Trust Endorsement: Procter & Gamble achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Procter & Gamble. The company provides a physical address, 36 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Procter & Gamble has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Pg.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Pg.com you are considering visiting, which is associated with Procter & Gamble, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Procter & Gamble is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

However ComplaintsBoard has detected that:

  • While Procter & Gamble has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 356 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
  • That one pg.com is embedded within another website. Beware of embedded websites. Scammers may use them to trick you into visiting fake sites. Verify authenticity before entering personal information and research the site for safety
  • Pg.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The pg.com may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to Procter & Gamble. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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6:12 am EST

Procter & Gamble Tide laundry detergent

As a faithful tide shopper, tide was designed with mothers in mind to get out dirt kids get into.

My recent bottle of tide was 1/2 filled.

I would like a coupon for a free bottle of tide sent to this address for a large bottle of tide to replace the one that was 1/2 filled.

Debra gaye garner

109 ne bay drive

Ocean breeze florida 34957

[protected]

[protected]@yahoo.com

Claimed loss: $6.50

Desired outcome: COUPON FOR A FREE BOTTLE OF TIDE

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9:34 am EST

Procter & Gamble Daz all in 1 pods

Bought a pack of Daz laundry pods from

Home Bargains in Rawtenstall.

Several pods had stuck together and then burst when i was trying to gently separate them.

See Photos attached below showing how these three pods were combined/ stuck together; showing the box and bar code and one showing the leak on the chair arm where I had placed them to photograph them.

.

Claimed loss: pack cost and confidence in product restored.

Desired outcome: Pack replacement plus.

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7:05 am EST

Procter & Gamble Febreze air mist cans

I have now decided to stop buying Febreze Air Mist cans - despite the fact that I think they have the best aromas.

I've tolerated the unreliable cans to deliver these much preferred aromas, no longer. Enough is enough!

For heavens sake... ever can I've had over last 2-3 years have been thrown in the bin whilst still half full because the trigger doesn't deliver!

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6:08 am EST

Procter & Gamble Fairy pods

We have been using fairy pods for awhile now. My wife suffered a burn to her chest last night, after finding some undesolved pod in her bra, that she had on in the day. I have photos of burn but won't send them now. We have not had this problem with other brands including the cheaper ones like aldi. A while ago we also found a melted pod stuck on a jumper that had been washed, it's like they are not melting quick enough, I would like to know if your having problems. I have attached photo of box and bra. Regards vince

Desired outcome: A response

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6:31 pm EST
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Procter & Gamble Unbeatable❗

A few months ago my hot water stopped in my kitchen sink. I have always used Dawn. I have gotten used to only having cold water to wash dishes. One plus is my hands do not get dried out (I am a running water washer). I just want you to know that I am so happy with Dawn. I have had no problem with greasy things needless to say nongreasy. Thank you so very much ( Oh I also wish my hair with Dawn.) for your product, I shall continue to buy it. Su Waldron.

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1:20 pm EST
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Procter & Gamble Gillette shaving foam

I purchased a can of Gillette Foamy Regular shave foam which I have been using the same type for approximately 45 years and this one can has a very different odor to it. Enough so my wife made me immediately stop using it and we purchased another can which was fine. Not the end of the world but thought maybe you should checked your quality control wherever this came from. The can is still full if you'd like it but I can just toss it. I have no receipt but we believe we purchased it on December 22, 2023 at

Piggly Wiggly

122 US-17 Business

Surfside Beach, Sc 29575

[protected]

Info on can as follows.

Weight 311g (11oz)

# on Barcode [protected]

# on Bottom of can 31168323A1

Claimed loss: One bad can in 45 plus years. It don't matter LOL

Desired outcome: Same as above

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1:56 pm EST

Procter & Gamble Tide Simply Bleach Alternative

I purchased a 31oz bottle of the product last week (December17th), and it was blue, and smelled amazing as always. I went to do laundry today (December 29th), and it is a gray color and smells horrible! I keep the bottle in the laundry closet, and it is not exposed to anything that would cause a problem. I am on a fixed income, and have to be very careful of how I spend my money. Tide is the only detergent that I will use, but I am very disappointed with whatever happened to this bottle. Can you explain to me what happened? Now I have to wait on doing my laundry, and will have to get another bottle of detergent. I would greatly appreciate to hear back from you, and figure out a way that this does not happen again!

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4:54 pm EST
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Procter & Gamble charmin toilet papped. Ripple tear.

I have been using your toilet paper since some time in the 1960's and I don't like that you keep reducing the size but with the ripple tear you have outdone yourself. Did someone come up with the ad idea and you just ran with it without testing it first? Every (and I do mean EVERY) tear leaves a tag. I never had a problem with the straight tear but this ripple stuff is a total mess. And speaking of mess the last 6 to 8 sheets on every roll are cut zig zag and just wadded onto the cardboard center. I got the largest package they have at BJ's and I live alone so I have had plenty of paper to test and every roll is the same. I am just disgusted with it all. After all these years, tomorrow I am purchasing a different brand.

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12:34 pm EST

Procter & Gamble .power wash spray.

I have been a customer for a long time with many fo your products. When I saw a coupon offering Dawn powerwash and a refill for 1.99 I thought great deal. I do not like the powerwash. It takes too much soap to make soapy dishwater and I don't like the spray and rinse concept. Very disappointed . I'll stick to my regular Dawn blue platinum.'

Linda Maraman

2420 North Ramona Circle

Tampa Florida 33612

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10:34 am EST
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Procter & Gamble Febreze Light Air

Hello,

I recently purchased two bottles of Febreze Light Air, ie., Bamboo & Sea Spray.

Both containers were half full of product. Is this normal for this product?

Overall I am satisfied with the items, but didn't understand why the bottles were not more full.

If the containers should be more full, then possibly the Company's Quality Control Department should be aware of this situation.

Please respond to this matter when you have the opportunity.

Thank you for your time & assistance with this request.

Neil

Claimed loss: $3.59 x 2 = $7.18 + 7% tax = $.50 = Total $7.68

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6:56 pm EDT
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Procter & Gamble Procter and gamble oral b pro expert toothpaste

I'm not complaining about the actual toothpaste, I've happily used it for several years on recommendation from my dentist, but about its tube.

My current toothpaste is about half used but, as with my previous two lots of Oral B, the seam in the tube has split, toothpaste escapes and makes a mess. This results in me throwing away a half full tube of Oral B. This has occasionally happened in the past but I think three times in a row is unacceotable.

Could you kindly take this issue up with your manufacturers? Thanks

Claimed loss: Three lots of Proctor and Gamble Oral B Pro Expert toothpaste.

Desired outcome: Better packaging for the product.

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5:17 am EDT
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Procter & Gamble Fairy washing up liquid

Fairy washing up liquid is not the same anymore, can't you see the number of complaints you are receiving, iv use Alid washing up liquid and it's far better and last longer. Your advert is miss leading as the bubbles don't last long at all ,as soon I put a greasy object into the bowl the bubbles dissappear. Not good at all .I won't be buying Fairy washing up liquid anymore .

Claimed loss: Not interested

Desired outcome: Go back to the old ingredients

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1:04 pm EDT
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Procter & Gamble Vicks ZzzQuil PureZzzzs Melatonin + Chamomile & Lavender Gummie sleep aide

I have trouble sleeping and staying asleep at night. I purchased the above product from Dollar General in Hickory Hills, Illinois on October 18th. I ate two of the gummies at night for two days. I remained awake all night. I didn't even feel drowsy. I would like to receive coupons to try another brand to replace the money I spent on the gummy PureZzzzs.

Desired outcome: Replacement coupons for another brand of sleep aides.

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5:29 pm EDT
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Procter & Gamble Febreeze Pet odour control Aerosol spray

I have been buying Febreeze aerosol room freshners and last few months bought the Febreeze Pet odour control cans. In the begining the spray was doing Ok but as it went to half the contents I found that the spray action had stopped and a very thin unspraylike stream came out and it would not cover the litter tray. The first time I thought maybe it was a faulty can and so bought another one. The same thing happened. Now I have 2 cans that are still half and I cannot use them . Both of them were bought from Walmart in Bellingham USA where I do monthly shopping, across the border. I feel that I had to bring this problem to you so your production team can check this issue.

I also bought them in Canada and it was the Lavender room spray that after half the contents are done the rest comes out on a think UNSPRAY line and this is not helpful.

Kindly advice whats to be done and how you can address this issue. Thanks

Mrs. Parker

Desired outcome: I do not wish for money to be refunded but Coupons that I can use either in the US or in Canada.Also I want you your production team to check this issue and resolve it.Thanks

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11:10 am EDT
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Procter & Gamble Fairy non bio washing pods

I've used your pods for years as my son has eczema so can't use anything else. Sometimes when I do a white wash the pods stain an item of white clothing and I cannot get the marks out it leaves. This time its done my sons school top and I've had enough now. I've thrown quite a few bits of clothing due to this issue. Some of the clothes I still try to wear even though they have a mark on them.

Desired outcome: Id like to know why does this keeps happening so I can stop it. I love my white clothing but worry everytime I wash it.

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4:25 pm EDT
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Procter & Gamble Bounty 6=12 doubles select a size

Just purchased this, got home, opened it and every roll cardboard tube was smooshed, along with the cardboard tube was long on one end and short on the other.

How is this suppose to work in my William Sonoma ss paper towel holder? Where is your quality control?

I do not have time or gas to go back to Publix, stand in line, switch it out.

Do you have that extra hour in your life?

I tried to look for contact info on the package but I had to google and try multiple phone numbers. Not consumer friendly.

Totally frustrated and annoyed with everything.

Desired outcome: a company that stands behind a products with delivered to consumer quality!!

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3:37 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Procter & Gamble - Bounty sold by Costco Canada Nanaimo B.C. Canada.

winged Bugs and Larva in paper rolls which have been wrapped with over wrap that is two layers of plastic. It has taken me a year to be sure of source of insect infestation in our pantry. I originally did not know source. so removal strip all products out, seal every container , wash walls with a bleach and soap process wash all containers, bags, boxe...

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Procter & Gamble In-depth Review

Company Overview:

Procter & Gamble, founded in 1837, has a rich history and background in the consumer goods industry. With a strong focus on innovation and quality, the company has become a global leader in the market. Procter & Gamble's mission is to improve the lives of consumers around the world by providing superior products and brands that meet their needs. Some of the key products and brands offered by Procter & Gamble include Tide, Pampers, Gillette, and Crest.

Product Quality and Innovation:

Procter & Gamble is known for its commitment to product quality and innovation. Their products undergo rigorous testing and quality control measures to ensure they meet the highest standards. The company continuously invests in research and development to bring new and innovative products to the market. In comparison to competitors, Procter & Gamble's products consistently stand out in terms of both quality and innovation.

Customer Service:

Procter & Gamble prioritizes customer satisfaction and has established customer service policies and practices to address customer inquiries and concerns. The company is responsive and strives to resolve customer issues promptly. Procter & Gamble's customer service exceeds industry standards, providing a positive experience for consumers.

Sustainability and Corporate Social Responsibility:

Procter & Gamble is dedicated to sustainability and environmental responsibility. The company has implemented various initiatives to reduce its environmental impact, such as reducing waste and conserving resources. Additionally, Procter & Gamble actively engages in social impact initiatives and community involvement, making a positive difference in society. Their sustainability practices surpass industry peers, demonstrating their commitment to corporate social responsibility.

Pricing and Value for Money:

Procter & Gamble's pricing strategy is competitive in the market, offering value for money to consumers. The company provides high-quality products at reasonable prices, ensuring customers get the most out of their purchases. When compared to similar products in the industry, Procter & Gamble's pricing remains favorable.

Market Presence and Reputation:

Procter & Gamble holds a significant market share and has a strong presence in the industry. The company's reputation among consumers and industry experts is highly regarded. Procter & Gamble's commitment to quality, innovation, and customer satisfaction has solidified its position as a trusted and respected brand in the market.

Online Experience:

Procter & Gamble's website, www.pg.com, offers a user-friendly and functional online experience. The website's design and navigation make it easy for customers to find information about products, promotions, and company updates. The online shopping experience is seamless, with a secure checkout process. Additionally, Procter & Gamble provides additional online features and resources, such as product reviews and educational content, enhancing the overall online experience.

Overall Rating and Recommendation:

Procter & Gamble deserves a high overall rating for its exceptional products, commitment to quality and innovation, excellent customer service, sustainability efforts, competitive pricing, strong market presence, and reputable reputation. Potential customers considering Procter & Gamble's products can trust in the company's ability to deliver superior value. While no company is without weaknesses, Procter & Gamble's strengths far outweigh any minor shortcomings, making it a top choice in the consumer goods industry.

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Contact Procter & Gamble customer service

Phone numbers

+1 (513) 983-1100 +1 (416) 730-4711 More phone numbers

Website

www.pg.com

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