Menu
For Business Write a review File a complaint
Ulta Beauty

Ulta Beauty review: Gift card

D
Author of the review
12:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am truly hoping you can help me with this unfortunate situation.

In December, while visiting my home in Venice Florida, my boyfriend and I decided to get some Christmas shopping done. His 24-year-old daughter, is a ROUTINE customer at Ulta Beauty. I suggested we stop by the new Venice Fl Ulta Beauty Store and purchase a gift card, as it would be easy for us to transport back to NJ. He purchased a $250.00 gift card.

His daughter, Allie, was thrilled to have received the gift card from her father on Christmas morning. Fast forward….. she went to a local Ulta Beauty store to use the gift card and was told, while checking out, that there was no money on the card. After a few phone calls, made by her, she was told the gift card had been used in Florida on 12/26. She lives in NJ. The gift card was purchased in Florida, but brough back to NJ. If I had to guess, I would suspect that we were given a “blank” gift card and that the “loaded” gift card may have been kept by the cashier. I am requesting video footage of the transaction. I have not had any luck with reaching the correct individual to make this happen (video footage) at the Venice, Florida store.

An easier solution would be to have a new gift card sent as soon as possible.

I plan to share this unfortunate experience/situation with all, as will Allie with her friends, who I believe makeup a large percentage of your target audience. I am so disheartened and very saddened by this and hope that we can remedy this immediately before I act and seek the assistance of atReportFraud. ftc.gov, social media, and my local NY news channel – see below:

7 On Your Side | Consumer Reports | WABC - ABC7 New York (abc7ny.com)

This experience has left me with a feeling of sadness for myself, as I suggested the idea, but mostly for my boyfriend and his 24-year-old daughter.

I look forward to hearing from someone soon.

Thank you in advance.

Michele Thompson

[protected]@verizon.net

[protected]

Card Number Below in photo

I can also provide receipt of purchase

Claimed loss: 250.00

Desired outcome: 250.00

Confidential Information Hidden: This section contains confidential information visible to verified Ulta Beauty representatives only. If you are affiliated with Ulta Beauty, please claim your business to access these details.

View 0 more photos
0 comments
Add a comment
  1. Ulta Beauty Contacts

  2. Ulta Beauty phone numbers
    +1 (866) 983-8582
    +1 (866) 983-8582
    Click up if you have successfully reached Ulta Beauty by calling +1 (866) 983-8582 phone number 0 0 users reported that they have successfully reached Ulta Beauty by calling +1 (866) 983-8582 phone number Click down if you have unsuccessfully reached Ulta Beauty by calling +1 (866) 983-8582 phone number 2 2 users reported that they have UNsuccessfully reached Ulta Beauty by calling +1 (866) 983-8582 phone number
    USA and Canada
  3. Ulta Beauty emails
  4. Ulta Beauty address
    1000 Remington Blvd, Ste 120, Bolingbrook, Illinois, 60440-4708, United States
  5. Ulta Beauty social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 03, 2024
  7. View all Ulta Beauty contacts
Ulta Beauty Category
Ulta Beauty is ranked 1 among 336 companies in the Beauty and Well-being category

Most discussed Ulta Beauty complaints

rip off company
1
(opinions to this review)