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Stanley Steemer International
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Stanley Steemer International
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R
8:33 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Only one worker came to do the work, carpet clean 6 areas, 1000 sq ft. The worker never texted to say he was on the way, he showed up around 9:55 am. He was gone by 11:55, on my property for a total of 2 hours. He spent close to a half hour doing nothing but trying to upsell stuff. When he did start, he connected to my 100ft outside garden hose to supply...

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Stanley Steemer International - Furniture cleaning and carpet cleaning

I had Stanley steemer come in and clean four bedrooms a couch and a loveseat for $350 including deodorizer. Upon returning home after work I noticed the couches were still filthy. The area rugs edges were dirty still. When I call him back and said I thought he was unprofessional in his service. He threatened to take in his own hands and hurt somebody if he had to come back out here. He was very unprofessional on the phone and very angry. I never raised my voice to this fellow one time but all he could do is yell back threatening statements to me like call me a little punk and threaten to hurt me if he had to come back and re-clean my furniture

Desired outcome: Since he has made threatening statements to me. I would like the money back on my sofa my love seat the area rug and the deodorizer.

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4:54 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Only one worker came to do the work, carpet clean 6 areas, 1000 sq ft. The worker never texted to say he was on the way, he showed up around 9:55 am. He was gone by 11:55, on my property for a total of 2 hours. He spent close to a half hour doing nothing but trying to upsell stuff. When he did start, he used my 100ft garden hose to supply his steemer...

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11:38 am

Stanley Steemer International - Carpet cleaning

I scheduled a area rug cleaning service. They came and damaged my expensive rug. I called and they said they will send someone to fix it. The guys who came said even if we do another cleaning this issue will not be resolved. The women who called me was extremely rude and refused to listen. She had no respect for people and was just not willing to understand people concern. This happened in chantilly va. She is not providing a reasonable solution and refused to offer refund also. [email protected]

Desired outcome: Refund

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7:40 am
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9:38 pm

Stanley Steemer International - The service that was performed.

I had my carpets partially cleaned on 05/29/2021. Tech was D.
This is partially my fault, but after he exited the cond, i waited outside so carpet could dry.
D. told me he would move furniture and clean my closet.
The only furniture that he moved was a love seat and small jewelry box.
He never cleaned my closet!😡
D., I trusted you, gave you a $40 tip and this is how you repay me.
Super disappointed and will be letting all my neighbors know. They all want to use your service, but not after this.
D. was very friendly, but friendly doesn't cut it when job wasn't done correctly.
Thank you.
Hope Medina

Desired outcome: I want my areas that were missed to be done please.

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10:16 am
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Stanley Steamer Home Carpet Cleaning Order Service Date 1/16/2021 Invoice Number 12302006 Customer Number 10632503-45 Crew over steamed my Carpet when cleaning and now i have mold all over my carpet. Odor is terrible and toxic mold affects health. They came a second time Service Date 1/19/2021 Invoice Number 12304222-45 Customer...

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4:50 pm
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

8/10/20 In# 2605435 my parents ordered a service from Fortune Dr Lex, KY. After already preforming the "add on " service of cleaning the coils and charging an additional 150.00 $, the tech did not remove the debris and in turn clogged the piping and catch tray. The next day the ceiling is split and pouring water. No response from GM for resolution. I spoke...

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11:04 am
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Featured review
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on april 24, 2020 stanley steemer cleaned two rooms of carpet the agreed upon price of $ 150.00 after the job was completed I asked for the cost of their work and was told by the worker Johnny Santana he said $ 150.00 then gave me the hand held computer to sign off he took the device back and said the device was not working and he would send me a reciept...

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5:06 pm
Verified customer This complaint was posted by a verified customer. Learn more

Stanley Steemer International - carpet are not clean

Not only you screwed up the appointment Saturday October 26, 2019 by not showing up, no calls and had to reschedule today and I had to take off work half a day today due to your company's fault, and gave us $20 off? So pathetic, heres pictures that I took, before and after was not a lot of different, it looks like it has not been clean at all and my husband paid $171.00, very, very disappointed not only you screwed up our schedule Saturday, high charged and lousy cleaning. I will never, ever used this service in the future. If you need to reach me feel free to call 314 599 7722.

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5:44 pm

Stanley Steemer International - commercial

The advertising that Stanley Steemer is doing is absolutely gross ridiculous and needs to go away why do I want to watch this especially while I'm trying to eat. STANLEY STEAMER should be ashamed of themselves although they probably don't care cause they are still showing them. Take these commercials off the air they are not something that needs to be shown. I'm sure there are better and more tasteful ways to advertise your services.

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5:10 pm

Stanley Steemer International - commercials

I find the Stanley Steamer commercials where the boy accidentally hits himself to be disgusting. Surely advertising
dollars can be better spent. In addition, these commercials all seem to be played during the dinner hour. It is bad
enough that adults see this, but I do not find it appropriate for a child's viewing. Perhaps those persons running
the advertising department would reconsider running this commercial.

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10:08 pm

Stanley Steemer International - rug cleaning commercial

The Stanley Steemer "gross" campaign is disgusting, vulgar and repulsive. One depicts a vomiting child and another features a dog wiping feces on rug all cleanable by Stanley Steemer.

These ads are way beyond decent standards and decency and I urge all other repulsed by this like me, to go elsewhere for cleaning services.

https://www.youtube.com/watch?v=eVIC4-p9nIQ - dog wiping feces on rug
https://www.youtube.com/watch?v=c8TjvB-ylpY - child vomiting on rug

The company refuses to answer my complaints

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5:49 pm

Stanley Steemer International - television advertisement

The tv ad that shows a child hitting himself in the testicles is abhorrent. They are demonstrating the self-abuse of genitalia by a pre-pubescent child. I saw the same commercial with a different edit, where the child does a silly dance and gets the same reaction of "spit/that's gross". I thought perhaps they had received enough complaints to pull the other version. But, no, it was just once or twice in a storm of these advertisements on nearly every channel. I've complained to the company and will start complaining to the channels I find the ad on, and I'm trying to figure out how to complain to the FTC.

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11:09 am

Stanley Steemer International - stanley steamer commercial

I find the Stanley steamer commercial, the one where the boy hits himself in the private area, to be extremely inappropriate... Beside the fact that the boy is a horrible, horrible actor ( you can tell he hits himself on purpose) there's a hundred other ways something could have spilled on the carpet besides the boy hitting himself in the private area.. Terrible commercial with extremely bad taste and humor all the way around

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2:30 pm

Stanley Steemer International - carpet cleaning

The person arrived at my house and said it would take at least an hour because we paid for carpet cleaning and deodorizing.
I went into my bedroom while they were cleaning the carpet and 15 minutes later they came and told me that they were done. My carpet still smells even though I paid $25 extra for deodorizing and you can see a bunch of spots that were not cleaned.

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7:39 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had a team come in and steam clean my couch and two love seats. They did a horrible job! They were here no more than 30 minutes and they acted like they were in a race to get done. One of my love seats stills has dirt all over it, cat fur on it (reason I called them in was to get it cleaned off, and it took me three times showing them additional dirt on...

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8:29 am
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This review was chosen algorithmically as the most valued customer feedback.

In June I made an appointment online for Stanley Steamer to clean my small living room and a stairway. It was a outfit out of Mansfield Oh called Tonken Inc. Dba Stanley Steemer. Mike and Dottie arrived on time. We already had furniture moved all they had to do was start cleaning. They weren't here no more than 20 to 30 minutes at the most and Dottie came...

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9:21 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

we had stanely steemer come to our home to clean our maple floors. we asked prior on the phone while booking if they feel comfortable cleaning real wood, they said yes. they got to our home and again we showed them our floors and they said yes they can make them look better. well they ruined our beautiful real wood floors in our home. we asked for a refund...

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7:54 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We had stanley steamer come out to our house last week twice the first time was to clean the carpets in our house. We have 2 special needs children and 1 of them is going for surgery this week coming up. So we needed the carpets professional cleaned. Your company came out and cleaned however they left the floor not just wet but saturated . We called they...

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Stanley Steemer International contacts

Phone number

1800 783 3637
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